Best Contact Center Workforce Software for Small Business
JL
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(7,224)4.4 out of 5
Entry Level Price:Starting at $25.00
5th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
8.2
Automation
Average: 8.1
8.3
Performance Analysis
Average: 8.2
7.7
Intraday Management
Average: 8.2
HQ Location
San Francisco, CATwitter
@salesforce580,771 Twitter followers
OverviewPros and Cons
ProsEase of Use, Reliability, Intuitive, Helpful, Calling Features
ConsCall Issues, Connection Issues, Call Management, Missing Features, Poor Connectivity
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.8
Automation
Average: 8.1
8.9
Performance Analysis
Average: 8.2
8.7
Intraday Management
Average: 8.2
HQ Location
New York
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(2,505)4.4 out of 5
Entry Level Price:Free
3rd Easiest To Use in Contact Center Workforce software
View top Consulting Services for Talkdesk
OverviewPros and Cons
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.0
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.2
9.0
Intraday Management
Average: 8.2
HQ Location
Palo Alto, CATwitter
@talkdesk6,955 Twitter followers
(1,530)4.4 out of 5
4th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
8.1
Automation
Average: 8.1
8.5
Performance Analysis
Average: 8.2
8.5
Intraday Management
Average: 8.2
HQ Location
Menlo Park, CATwitter
@Genesys32,280 Twitter followers
OverviewPros and Cons
ProsEase of Use, Helpful, Customer Support, Features, Efficiency
ConsMissing Features, Poor Customer Support, Call Management, Complexity, Integration Issues
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
7.7
Automation
Average: 8.1
7.7
Performance Analysis
Average: 8.2
7.1
Intraday Management
Average: 8.2
HQ Location
San Jose, CATwitter
@8x811,059 Twitter followers
(598)4.1 out of 5
8th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
8.0
Automation
Average: 8.1
8.1
Performance Analysis
Average: 8.2
8.3
Intraday Management
Average: 8.2
HQ Location
San Ramon, CATwitter
@Five914,842 Twitter followers
(2,373)4.3 out of 5
Entry Level Price:$0.99
9th Easiest To Use in Contact Center Workforce software
View top Consulting Services for JustCall
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Call Management, Calling Features
ConsCall Issues, Call Functionality, Connection Issues, Poor Call Quality, Slow Loading
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
7.9
Automation
Average: 8.1
8.1
Performance Analysis
Average: 8.2
7.9
Intraday Management
Average: 8.2
HQ Location
Palo Alto, CaliforniaTwitter
@saas_labs306 Twitter followers
(185)4.1 out of 5
7th Easiest To Use in Contact Center Workforce software
View top Consulting Services for RingCentral Contact Center
OverviewPros and Cons
ProsEase of Use, Helpful, Intuitive, Customer Support, Efficiency
ConsCall Issues, Call Functionality, Call Quality Issues, Connection Issues, Poor Customer Support
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.7
8.3
Automation
Average: 8.1
8.8
Performance Analysis
Average: 8.2
8.2
Intraday Management
Average: 8.2
HQ Location
Belmont, CATwitter
@RingCentral62,167 Twitter followers
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Customer Support
ConsComplexity, Learning Curve, Missing Features, Slow Loading, Steep Learning Curve
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
7.8
Automation
Average: 8.1
8.7
Performance Analysis
Average: 8.2
8.1
Intraday Management
Average: 8.2
HQ Location
New YorkTwitter
@Sprinklr38,173 Twitter followers
(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Helpful, User Interface
ConsCall Issues, Technical Issues, Learning Curve, Missing Features, Poor Customer Support
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.9
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.2
9.0
Intraday Management
Average: 8.2
Twitter
@NICELtd14,649 Twitter followers
Ownership
NASDAQ: NICE
(178)4.2 out of 5
15th Easiest To Use in Contact Center Workforce software
OverviewPros and Cons
ProsEase of Use, Efficiency, Scheduling, Features, Agent Management
ConsLimited Customization, Learning Curve, User Interface Issues, Missing Features, Poor Reporting
Verint Workforce Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
7.7
Automation
Average: 8.1
7.8
Performance Analysis
Average: 8.2
8.4
Intraday Management
Average: 8.2
Twitter
@Verint7,751 Twitter followers
Ownership
NASDAQ: VRNT
(305)4.2 out of 5
13th Easiest To Use in Contact Center Workforce software
OverviewPros and Cons
ProsScheduling, Efficiency, Ease of Use, Features, Analytics
ConsLearning Curve, Complexity, Not User-Friendly, Difficult Learning, Learning Difficulty
Aspect Workforce features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.0
Automation
Average: 8.1
8.0
Performance Analysis
Average: 8.2
8.6
Intraday Management
Average: 8.2
HQ Location
Boulder, Colorado, United States
(181)4.1 out of 5
View top Consulting Services for Avaya Experience Platform
OverviewPros and Cons
ProsCalling Features, Analytics, Call Quality, Connectivity, Ease of Use
ConsComplexity, Customization Difficulty, Difficult Implementation, Difficult Setup, Error Handling
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.7
7.1
Automation
Average: 8.1
7.3
Performance Analysis
Average: 8.2
8.7
Intraday Management
Average: 8.2
Twitter
@Avaya36,805 Twitter followers
Ownership
NYSE: AVYA
OverviewPros and Cons
ProsEase of Use, Reliability, Efficiency, Automation, Features
ConsLimited Features, Difficult Setup, Missing Features, Complex Features, Complexity
Squaretalk features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.7
10.0
Automation
Average: 8.1
8.6
Performance Analysis
Average: 8.2
8.8
Intraday Management
Average: 8.2
HQ Location
JerusalemTwitter
@SquareTalk31 Twitter followers
(381)4.5 out of 5
1st Easiest To Use in Contact Center Workforce software
View top Consulting Services for Calabrio ONE
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Scheduling, Customer Support
ConsMissing Features, Poor Reporting, Inadequate Reporting, Not Intuitive, Inaccurate Data Analysis
Calabrio ONE features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.7
Automation
Average: 8.1
8.9
Performance Analysis
Average: 8.2
8.8
Intraday Management
Average: 8.2
HQ Location
Melville, New YorkTwitter
@Verint7,751 Twitter followers
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