Best Consent Management Platforms for Medium-Sized Businesses

Salesforce is a cloud-based platform designed for managing customer data, automating workflows, and creating custom user interfaces. Users frequently mention the platform's high level of customization, its ability to integrate with other tools, and its robust reporting and dashboard capabilities as key benefits. Users reported issues with the platform's complexity, particularly for new users, its high cost, especially for smaller teams, and occasional performance issues.

Captain Compliance is a platform that manages privacy requirements, data asset inventory, international data flows, policy management, and third-party processor relationships. Reviewers like how Captain Compliance maps databases, generates Standard Contractual Clauses automatically, handles infrastructure systems, and manages third-party processor relationships effectively. Reviewers noted that the platform depth may exceed simple needs during initial exploration, legal terminology may feel unfamiliar initially without regulatory background, and it takes a while to set up properly but worth the investment.

AdOpt is a platform that aids in managing cookies and LGPD on websites, simplifying compliance with regulations like GDPR and LGPD. Reviewers appreciate the platform's intuitive interface, ease of use, and straightforward implementation process, highlighting its ability to centralize consent collection and documentation, and its compatibility with various platforms like WordPress and Google Tag Manager. Reviewers experienced issues with the platform's customization options, particularly regarding layout and detailed reporting, and found advanced configurations unclear, they also expressed dissatisfaction with the payment options being limited to U,s. dollars.

Ketch is a platform for managing consent policies on websites and integrating with Google Tag Manager, ensuring compliance across multiple regions. Reviewers appreciate the intuitive and user-friendly interface of Ketch, its seamless integration with analytics platforms, and the exceptional customer support that provides guidance throughout the setup process. Reviewers mentioned that the platform can be overwhelming at first due to the amount of customizations and options, and some found the organization of different sections in the user interface hard to navigate.

Osano is a data compliance and privacy software that ensures websites automatically comply with CCPA, GDRR and other privacy rules, and adapts globally accepted standards for constant monitoring of any changes. Users frequently mention the powerful automation features, ease of setup, and the ability to manage permissions for Hubspot integration as standout benefits, along with the software's ability to handle cookie issues and provide a user-friendly DSAR platform. Users experienced challenges with the initial lack of a data discovery feature, higher cost compared to other solutions, issues with cookie configurations, lack of Expo support, slow support response times for non-US users, and a lack of bulk automations.

Axeptio is a tool used for ensuring GDPR compliance on websites, offering features such as a cookie banner and consent mode. Reviewers frequently mention the ease of use, excellent customer support, seamless integration with platforms like WordPress and GTM, and the ability to create multiple cookie banners tailored for different websites. Reviewers noted that the search feature could be optimized, more languages could be added, and the user interface could be made more intuitive, and some also mentioned difficulties with managing large volumes of websites and setting up A/B testing.

IBM Verify CIAM is a customer identity and access management solution that manages customer accounts, handles identity verification, and ensures secure logins across various platforms. Reviewers like the strong security features of IBM Verify CIAM, including single sign-on and multi-factor authentication, which reduce login problems and protect user data. Users experienced complexity during the initial setup and configuration, and suggested improvements such as a more visual dashboard and step-by-step tutorial features.

Usercentrics is a consent management system that provides granular control over user consent, ensuring compliance with GDPR, ePrivacy, and other privacy regulations and managing consents, detailed analytics on opt-in rates, and seamless integration with websites. Reviewers frequently mention the ease of setup, the ability to manage multiple websites, the adaptability to different legal requirements, the user-friendly interface, and the helpful customer support. Reviewers mentioned issues with the initial setup and configuration, particularly for large websites or multi-domain implementations, limitations in A/B testing and bot detection, and a pricing model that charges for sessions from all regions, even those not subject to consent.

Sourcepoint is a Consent Management Platform (CMP) designed to manage privacy regulations across multiple geographies and provide clear information, streamlined workflows, and tools for implementing specific privacy regulations. Reviewers like the platform's intuitive interface, strong reporting capabilities, and the exceptional customer support, particularly from account manager Daisy Raichura, who is praised for her responsiveness, guidance, and expertise. Users experienced some challenges with the platform, including a complex user interface that requires patience and expertise, difficulty understanding how different setting sections relate to each other, and the campaign management settings which can be challenging to manage with multiple domains and messages.

TrustArc is a software that manages mapping, data inventory, risks, and compliance issues, and offers a platform for managing privacy compliance across multiple frameworks like GDPR, CCPA, and ISO 27701. Reviewers frequently mention the intuitive platform, clear guidance, practical tools, automated assessments, centralized evidence repository, workflow automation for audit readiness, and the responsive and proactive customer support team as positive aspects of TrustArc. Reviewers noted that getting familiar with the platform can take time, some areas aren't as intuitive as they could be, occasional performance lags, limited customization options in reports, and the implementation process can feel a bit technical at first.

CookieScript is a consent management platform that provides solutions for managing user consents and ensuring GDPR compliance across multiple websites. Reviewers frequently mention the ease of implementation, user-friendly interface, automatic updates, and the platform's ability to handle basic cookie consent requirements reliably. Users mentioned limitations when dealing with embedded third-party content, the need for manual adjustments, and the lack of detailed analytics in lower-priced plans.

DataGrail is a platform that automates privacy request functions, integrates with various tools, and helps in managing privacy processes within one platform. Users frequently mention the ease of use of the platform, the clear integration instructions, the responsive support team, and the intuitive navigation as key benefits of using DataGrail. Users experienced issues with integrating certain payment types, longer than anticipated consent implementation, initial technical issues during setup, and limitations in customizing specific features within the tool.

CookieYes is a plugin for Wordpress sites that helps manage cookies and ensure compliance with privacy laws. Users frequently mention the ease of use, robust capabilities, and exceptional customer support, including quick response times and helpful solutions to technical issues. Users mentioned some inconveniences such as the requirement to provide credit card information before accessing the demo version, the lack of a tool to understand the functionality of each cookie, and the automatic renewal system which could be more transparent.