Best Communication Platform as a Service (cPaaS) Platforms for Small Business

How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

Total Products under this Category: 224

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Vobiz Telephony Infrastructure (+1.62%) - Among all products in this category, Vobiz Telephony Infrastructure recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 9,600+ Authentic Reviews
  • 224+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence

Highlighted products: Signal House, WhatsApp Business Platform, Telnyx CPaaS, Sinch Engage, Wati, Vonage Communications APIs, Infobip, and MSG91.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=signal-house&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=telnyx-cpaas&focus%5B%5D=sinch-engage&focus%5B%5D=wati&focus%5B%5D=vonage-communications-apis&focus%5B%5D=infobip&focus%5B%5D=msg91&segment=small-business)

Signal House

Signal House elevates your business communication with Tier 1 Messaging Aggregation direct from carriers and carrier partners offering fast, reliable, and intuitive SMS, MMS, and Voice while spending up to 70% less than Twilio. Streamline your A2P registration, get support without paying more, integrate directly into your preferred platforms, and reply on 99% delivery. More customers are switching over to Signal House from legacy aggregators (Twilio, Bandwidth) because of our simple to use API's, competitive pricing, white-glove support (free), and strong delivery. Get more for less with Signal House.

Average Rating: 4.8/5.0

Total Reviews: 237

How Do G2 Users Rate Signal House?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.9/10 (Category avg: 8.8/10)
  • Professional Support: 9.9/10 (Category avg: 8.7/10)
  • Unified Communications: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Signal House?

  • Seller: Signal House
  • Company Website:
  • Year Founded: 2023
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 89% Small, 5% Medium

What Do G2 Reviewers Say About Signal House?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use in setting up Signal House, enjoying its efficient throughput and responsive support.
  • Users commend the responsive customer support of Signal House, enhancing the onboarding and overall user experience.
  • Users love the easy setup of Signal House, making implementation quick and hassle-free for optimal messaging solutions.
  • Users find the support helpful, making onboarding and usage easy and user-friendly.
  • Users value the reliability of Signal House, delivering instant messages and visibility for time-sensitive situations.
Cons
  • Users experience occasional integration issues, particularly with dashboard speed and CRM API guidance, impacting overall usability.
  • Users find the limited features of Signal House restrict their ability to manage communication and campaigns effectively.
  • Users criticize the missing features in Signal House, highlighting inadequate campaign management and lack of crucial notifications.
  • Users find the learning curve steep, suggesting better onboarding and tooltips to ease the transition.
  • Users express frustration with poor customer support, citing slow responses and unresolved issues affecting their experience.

What Are Recent G2 Reviews of Signal House?

WhatsApp Business Platform

The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, this API provides a unique opportunity for businesses to build meaningful relationships with their audience. Ideal For: - Businesses seeking to send marketing messages, enhance customer engagement through transactional messages, authentication messages and support messages - Enterprises looking to automate routine communication tasks - Marketers aiming to leverage WhatsApp's vast user base for targeted campaigns Benefits: - Improved Customer Experience: Provide instant support and personalized interactions - Increased Efficiency: Automate routine tasks, freeing up resources for more strategic initiatives - Enhanced Data Insights: Gain valuable insights into customer behavior Key Features: - Scalable Messaging: Send and receive messages programmatically - Multimedia Support: Share text, images, documents, and links - Personalized Interactions: Use customer data to create tailored experiences - Omnichannel Support: Integrate WhatsApp with existing channels - Robust Analytics: Track key metrics to optimize campaigns - High Uptime and Security: Enjoy 99.9% uptime and SOC2 and ISO 27001 certifications

Average Rating: 4.6/5.0

Total Reviews: 246

How Do G2 Users Rate WhatsApp Business Platform?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)

Who Is the Company Behind WhatsApp Business Platform?

  • Seller: Meta Platforms, Inc
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Menlo Park, CA
  • Twitter: @Meta
    9,891,711 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    164,238 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 67% Small, 24% Medium

What Do G2 Reviewers Say About WhatsApp Business Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of WhatsApp Business Platform, making customer interaction seamless and efficient.
  • Users value the versatile features of WhatsApp Business Platform, enhancing client connections and promoting business growth effectively.
  • Users value the automation features of WhatsApp Business Platform for efficient, scalable communication and easy setup.
  • Users value the quick and automated reply feature of WhatsApp Business, enhancing efficiency and customer engagement.
  • Users value the easy communication fostered by WhatsApp Business Platform, enhancing customer interactions with speed and professionalism.
Cons
  • Users highlight limited scalability and complex setup as drawbacks of the WhatsApp Business Platform, impacting small businesses.
  • Users express frustration with the messaging issues, including visibility of typing indicators and message clutter.
  • Users find the service expensive and face complex setups, slow approvals, and rising costs at scale.
  • Users find the expensive subscriptions on WhatsApp Business Platform to be a significant drawback affecting usability.
  • Users feel a lack of integrations limits WhatsApp Business Platform’s features, complicating processes for small businesses.

What Are Recent G2 Reviews of WhatsApp Business Platform?

Sinch Engage

Sinch Engage (formerly MessageMedia) is a powerful all-in-one messaging platform that helps businesses connect with their customers faster, more personally, and at scale. Backed by Sinch’s 20+ years of experience in business messaging and trusted by over 40,000 businesses worldwide, the platform combines enterprise-grade reliability with user-friendly design so teams of any size can deliver conversations that build trust and drive results. With Sinch Engage, businesses can manage all of their messaging channels in one centralized workspace—including SMS, MMS, WhatsApp, RCS, and more. Whether you’re sending marketing campaigns, transactional updates, or providing real-time customer support, you can reach your customers where they are, on the devices they use every day. The platform makes it easy to scale personalized outreach with features like: - Unified team inbox for seamless collaboration - Two-way messaging to resolve inquiries quickly - Shared templates and AI writing assistant for faster responses - Automated replies and segmentation for smarter workflows - Analytics and delivery reports to track performance - Secure data handling with industry-leading deliverability Sinch Engage also integrates directly with 85+ popular tools—including HubSpot, Salesforce, Zoho CRM, and NetSuite—so you can streamline workflows without adding complexity. Businesses can choose from virtual, short code, or toll-free numbers and scale across regions with confidence, backed by 100% security and compliance. Getting started is simple. With transparent pricing, no developer required, and a 14-day free trial, teams can be up and running in minutes. From retailers and fitness brands to startups and global enterprises, thousands of organizations use Sinch Engage to send campaigns, manage two-way conversations, and provide mobile-first support without complicated ticketing systems. Whether your goal is to increase engagement, improve customer support, or drive long-term loyalty, Sinch Engage makes it simple to connect with customers in ways that feel personal, reliable, and impactful.

Average Rating: 4.5/5.0

Total Reviews: 63

How Do G2 Users Rate Sinch Engage?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.8/10 (Category avg: 8.8/10)
  • Professional Support: 9.4/10 (Category avg: 8.7/10)
  • Unified Communications: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Sinch Engage?

  • Seller: Sinch
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Stockholm, Sweden
  • Twitter: @wearesinch
    3,648 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,417 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Small, 36% Medium

What Do G2 Reviewers Say About Sinch Engage?

AI-generated summary from verified user reviews

Pros
  • Users value the quick resolution of issues with Sinch Engage, enhancing their satisfaction during urgent situations.
  • Users commend the efficient customer support of Sinch Engage, resolving urgent issues swiftly and effectively.
  • Users appreciate the ease of use of Sinch Engage, finding the setup process straightforward and efficient.
  • Users find the easy setup process of Sinch Engage efficient, ensuring quick resolutions during critical situations.
  • Users value the efficient support of Sinch Engage, resolving urgent issues swiftly and effectively during critical situations.
Cons
  • Users face insufficient information as recipients cannot identify the sender's work number or name.
  • Users find it frustrating that recipients cannot easily identify them due to the lack of personalized work numbers or names.
  • Users are disappointed by the limited texting features, making it difficult for recipients to identify them.
  • Users face challenges with link issues, as recipients struggle to identify the sender's name or number.
  • Users face messaging issues with Sinch Engage, struggling with identifying work numbers and names for recipients.

What Are Recent G2 Reviews of Sinch Engage?

What Are G2 Users Discussing About Sinch Engage?

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Telnyx CPaaS

Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI.

Average Rating: 4.7/5.0

Total Reviews: 511

How Do G2 Users Rate Telnyx CPaaS?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.8/10 (Category avg: 8.8/10)
  • Professional Support: 8.9/10 (Category avg: 8.7/10)
  • Unified Communications: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Telnyx CPaaS?

  • Seller: Telnyx
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Austin, Texas, United States
  • Twitter: @telnyx
    4,414 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    415 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Telnyx CPaaS?

AI-generated summary from verified user reviews

Pros
  • Users rave about the amazing and responsive customer support of Telnyx CPaaS, enhancing overall satisfaction and ease of use.
  • Users value the ease of use of Telnyx, appreciating its intuitive interface and quick setup process.
  • Users commend the exceptional customer service of Telnyx, highlighting their quick and supportive responses to inquiries.
  • Users commend the easy setup of Telnyx CPaaS, highlighting its intuitive interface and quick configuration process.
  • Users highlight the affordable pricing of Telnyx CPaaS, enhancing accessibility and value in their communication solutions.
Cons
  • Users find the complex processes of Telnyx CPaaS challenging, requiring significant time and support for setup.
  • Users are concerned about the high costs associated with Telnyx, affecting support and overall customer experience.
  • Users express frustration over inefficient customer service, citing poor communication and lack of timely support responses.
  • Users experience long waiting times for support, often struggling to interact with actual representatives for assistance.
  • Users find the new portal not user-friendly, often facing difficulties with navigation and support during onboarding.

What Are Recent G2 Reviews of Telnyx CPaaS?

What Are G2 Users Discussing About Telnyx CPaaS?

Wati

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. SOC 2 Compliant.

Average Rating: 4.6/5.0

Total Reviews: 496

How Do G2 Users Rate Wati?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.9/10 (Category avg: 8.8/10)
  • Professional Support: 8.7/10 (Category avg: 8.7/10)
  • Unified Communications: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Wati?

  • Seller: Wati
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Hong Kong, HK
  • Twitter: @Wati_io
    594 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    291 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Information Technology and Services
  • Company Size: 73% Small, 20% Medium

What Do G2 Reviewers Say About Wati?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of WATI, appreciating its intuitive design and comprehensive support for automation.
  • Users appreciate the effortless automation of WATI, which enhances efficiency and communication across diverse industries.
  • Users commend Wati for its exceptional customer support, highlighting the helpfulness and patience of the technical team.
  • Users value WATI's ease of use and powerful automation features, making it ideal for startups and efficient communication.
  • Users praise the easy setup of WATI, making integration with WhatsApp Business seamless for teams.
Cons
  • Users note that WATI can become expensive due to hidden charges and high fees for frequent messaging.
  • Users find the cost burdensome, particularly for smaller businesses and non-profit organizations struggling with pricing.
  • Users desire more missing features like dark mode, immediate unblocking, AI capabilities, and internal notes for better functionality.
  • Users highlight pricing issues that may hinder smaller businesses and non-profits from effectively utilizing Wati.
  • Users experience messaging issues with Wati, including delivery failures and limitations from WhatsApp API restrictions.

What Are Recent G2 Reviews of Wati?

What Are G2 Users Discussing About Wati?

Vonage Communications APIs

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API.

Average Rating: 4.2/5.0

Total Reviews: 367

How Do G2 Users Rate Vonage Communications APIs?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.8/10 (Category avg: 8.8/10)
  • Professional Support: 8.3/10 (Category avg: 8.7/10)
  • Unified Communications: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Vonage Communications APIs?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • Twitter: @Vonage
    11,195 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CTO, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Small, 23% Medium

What Do G2 Reviewers Say About Vonage Communications APIs?

AI-generated summary from verified user reviews

Pros
  • Users value the easy integration of Vonage Communications APIs, enhancing communication across various platforms effortlessly.
  • Users value the dependable and easy-to-integrate APIs from Vonage, enhancing communication and simplifying developer engagement.
  • Users appreciate the ease of use of Vonage Communications APIs, enabling efficient integration and smooth communication solutions.
  • Users appreciate the easy setup of Vonage Communications APIs, enabling smooth integration of communication features.
  • Users praise the clear and comprehensive documentation of Vonage APIs, facilitating easy integration for all developer levels.
Cons
  • Users find Vonage Communications APIs to be expensive, particularly challenging for small teams or startups on a budget.
  • Users find the complex UI of Vonage APIs challenging, especially when managing multiple numbers or features.
  • Users find the difficult setup challenging, especially for advanced features and managing the dashboard effectively.
  • Users experience poor customer support, with slow response times and difficulties during technical issues affecting their service experience.
  • Users experience poor documentation, leading to challenges in implementation and a reliance on trial-and-error for solutions.

What Are Recent G2 Reviews of Vonage Communications APIs?

What Are G2 Users Discussing About Vonage Communications APIs?

Infobip

Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents.

Average Rating: 4.2/5.0

Total Reviews: 58

How Do G2 Users Rate Infobip?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.4/10 (Category avg: 8.8/10)
  • Professional Support: 8.3/10 (Category avg: 8.7/10)
  • Unified Communications: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Infobip?

  • Seller: Infobip
  • Year Founded: 2006
  • HQ Location: London, England
  • Twitter: @Infobip
    33,954 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,531 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Do G2 Reviewers Say About Infobip?

AI-generated summary from verified user reviews

Pros
  • Users find Infobip's interface to be easy to use, enhancing integration and omnichannel communication effortlessly.
  • Users highlight the easy integrations with various tools, enhancing efficiency and simplifying customer engagement.
  • Users praise the easy integrations of Infobip, providing a comprehensive solution for seamless omnichannel communication.
  • Users appreciate the omnichannel engagement of Infobip, facilitating easy customer connection and enhanced segmentation options.
  • Users value the engagement increase offered by Infobip, seamlessly connecting with customers across multiple channels.
Cons
  • Users experience poor customer support with slow response times, often waiting up to three days for assistance.
  • Users experience delays in support responses, often waiting three days for assistance, impacting their overall experience.
  • Users experience poor response times from Infobip's support, often waiting three days for assistance.
  • Users experience delay issues with the support team, impacting their overall satisfaction with Infobip's service.
  • Users feel the need for limited features like cropping options in emails, impacting overall satisfaction with Infobip.

What Are Recent G2 Reviews of Infobip?

What Are G2 Users Discussing About Infobip?

MSG91

MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies.

Average Rating: 4.5/5.0

Total Reviews: 196

How Do G2 Users Rate MSG91?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.5/10 (Category avg: 8.8/10)
  • Professional Support: 8.9/10 (Category avg: 8.7/10)
  • Unified Communications: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind MSG91?

  • Seller: MSG91
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Indore, MP
  • Twitter: @msg91
    2,283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Small, 22% Medium

What Do G2 Reviewers Say About MSG91?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive support of MSG91, highlighting their professionalism and helpfulness throughout the process.
  • Users commend MSG91 for its helpful support and easy integration, enhancing user confidence and overall experience.
  • Users praise the ease of use of MSG91, highlighting its simple integration and user-friendly dashboard.
  • Users praise the easy setup of MSG91, highlighting its guided process and reliable integration for their messaging needs.
  • Users commend the excellent staff support at MSG91, highlighting responsiveness and professionalism throughout their experience.
Cons
  • Users find the dashboard issues in MSG91 to be cluttered, complicating navigation and feature discovery.
  • Users find a lack of clarity in MSG91's dashboard and documentation, complicating the setup and usage experience.
  • Users experience occasional delays in delivery reports, impacting the efficiency and reliability of MSG91's services.
  • Users criticize poor customer support, citing challenges with initial setup and lack of clear documentation.
  • Users find the poor interface design of MSG91 leads to a cluttered, confusing experience that hampers usability.

What Are Recent G2 Reviews of MSG91?

What Are G2 Users Discussing About MSG91?

Webex Connect

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects.

Average Rating: 4.5/5.0

Total Reviews: 106

How Do G2 Users Rate Webex Connect?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.7/10 (Category avg: 8.8/10)
  • Professional Support: 8.9/10 (Category avg: 8.7/10)
  • Unified Communications: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Webex Connect?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 39% Small

What Do G2 Reviewers Say About Webex Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Webex Connect, allowing for efficient communication and team organization.
  • Users appreciate the intuitive automation tools of Webex Connect, which streamline workflow creation and enhance team productivity.
  • Users appreciate the ease of creating automated multi-channel messages with Webex Connect, significantly streamlining communication workflows.
  • Users value the reliability of Webex Connect, experiencing stable calls and consistent performance for efficient daily operations.
  • Users value the efficiency of Webex Connect for seamless communication and reliable meeting features across regions.
Cons
  • Users are frustrated by the expensive pricing structure of Webex Connect, especially with high-volume messaging costs.
  • Users often find the complex setup of Webex Connect challenging, especially for those lacking technical expertise.
  • Users encounter connectivity issues that hinder smooth call transitions and complicate the login experience for others.
  • Users find Webex Connect's difficult navigation challenging, especially when trying to locate settings and documentation.
  • Users find the difficult setup of Webex Connect challenging, particularly for those lacking technical expertise.

What Are Recent G2 Reviews of Webex Connect?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.9/10 (Category avg: 8.8/10)
  • Professional Support: 8.6/10 (Category avg: 8.7/10)
  • Unified Communications: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • Twitter: @plivo
    12,543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Average Rating: 4.1/5.0

Total Reviews: 459

How Do G2 Users Rate Twilio?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.1/10 (Category avg: 8.8/10)
  • Professional Support: 6.6/10 (Category avg: 8.7/10)
  • Unified Communications: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Twilio?

  • Seller: Twilio
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @twilio
    81,644 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 31% Medium

What Do G2 Reviewers Say About Twilio?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Twilio, facilitating quick decision-making and seamless integration with systems.
  • Users commend Twilio for its easy integrations, enhancing communication workflows and improving overall business efficiency.
  • Users value Twilio's extensive integrations, making it easy to connect and implement across various applications effortlessly.
  • Users value Twilio for its easy setup, enabling seamless integration into various applications with minimal effort.
  • Users highlight Twilio's easy API integration with CRM systems, enhancing communication and workflow efficiency.
Cons
  • Users find Twilio's pricing to be too expensive, especially challenging for small-scale startups despite the service quality.
  • Users report poor customer support from Twilio, with slow responses affecting overall user experience and satisfaction.
  • Users find the difficult configuration of Twilio challenging, especially for those without programming skills or technical knowledge.
  • Users find the complex setup for advanced features like IVR and multi-channel workflows challenging for smaller teams.
  • Users find the technical knowledge required for Twilio essential, making it challenging for non-developers to utilize effectively.

What Are Recent G2 Reviews of Twilio?

What Are G2 Users Discussing About Twilio?

Exotel Customer Communication Platform

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Average Rating: 4.4/5.0

Total Reviews: 90

How Do G2 Users Rate Exotel Customer Communication Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.5/10 (Category avg: 8.8/10)
  • Professional Support: 8.1/10 (Category avg: 8.7/10)
  • Unified Communications: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Exotel Customer Communication Platform?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • Twitter: @Exotel
    2,937 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    749 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Financial Services
  • Company Size: 43% Medium, 32% Small

What Do G2 Reviewers Say About Exotel Customer Communication Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Exotel, making it simple to manage calls and integrate with systems.
  • Users find Exotel's easy integrations invaluable for connecting with customers across multiple channels seamlessly.
  • Users value the call quality of Exotel, ensuring reliable connections for audio calls even with unstable internet.
  • Users value the strong API integrations of Exotel, enhancing their workflows and improving communication efficiency.
  • Users find Exotel Customer Communication Platform simple and straightforward, enhancing their communication experience effortlessly.
Cons
  • Users report call issues like intermittent call logs and poor call quality that hinder seamless communication.
  • Users experience connectivity issues, including network drops and occasional call quality problems during use.
  • Users experience slow customer support, which hampers the overall effectiveness of the Exotel platform.
  • Users experience slow service with customer support, impacting their overall satisfaction with the Exotel platform.
  • Users face delays due to intermittent issues with call logs not appearing in the Freshchat interface.

What Are Recent G2 Reviews of Exotel Customer Communication Platform?

What Are G2 Users Discussing About Exotel Customer Communication Platform?

SleekFlow

SleekFlow is an AI suite for revenue-driving conversations. Trusted by over 7,000+ businesses across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

Average Rating: 4.6/5.0

Total Reviews: 199

How Do G2 Users Rate SleekFlow?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.2/10 (Category avg: 8.8/10)
  • Professional Support: 8.5/10 (Category avg: 8.7/10)
  • Unified Communications: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind SleekFlow?

  • Seller: SleekFlow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • Twitter: @sleekflow_io
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    204 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Founder
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 74% Small, 20% Medium

What Do G2 Reviewers Say About SleekFlow?

AI-generated summary from verified user reviews

Pros
  • Users find SleekFlow's interface to be easy to implement, appreciating the helpful guidance and efficient communication tools.
  • Users praise the responsive customer support of SleekFlow, appreciating prompt replies and helpful guidance for effective communication.
  • Users find the automation features of SleekFlow easy to use, significantly reducing routine tasks and enhancing efficiency.
  • Users value the intuitive lead qualification AI of SleekFlow, streamlining customer communication and enhancing user experience.
  • Users love the time-saving automation of SleekFlow, streamlining lead qualification and message management effortlessly.
Cons
  • Users note the missing features in SleekFlow, particularly for tracking responses and message management options.
  • Users express frustration with the slow loading of SleekFlow, impacting their ability to communicate efficiently and effectively.
  • Users find the pricing too steep for smaller teams, wishing for more flexibility in lower-tier plans.
  • Users note limited customization options in SleekFlow, which restricts the ability to tailor analytics and features effectively.
  • Users express concerns about limited features in SleekFlow, particularly with automation and editing capabilities for messages.

What Are Recent G2 Reviews of SleekFlow?

What Are G2 Users Discussing About SleekFlow?

Dotdigital

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com.

Average Rating: 4.4/5.0

Total Reviews: 1,212

How Do G2 Users Rate Dotdigital?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.0/10 (Category avg: 8.8/10)
  • Professional Support: 8.8/10 (Category avg: 8.7/10)
  • Unified Communications: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Dotdigital?

  • Seller: Dotdigital
  • Company Website:
  • Year Founded: 1999
  • HQ Location: London Bridge, London
  • Twitter: @dotdigital
    15,898 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Executive
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 46% Medium, 40% Small

What Do G2 Reviewers Say About Dotdigital?

AI-generated summary from verified user reviews

Pros
  • Users praise Dotdigital for its ease of use, making campaign management and audience segmentation straightforward and efficient.
  • Users praise Dotdigital for its outstanding customer support, consistently providing quick and helpful assistance when needed.
  • Users appreciate the outstanding support from Dotdigital, making setup easy and ensuring a smooth experience.
  • Users value Dotdigital for its user-friendly interface, helpful support, and effective email marketing features.
  • Users value the extensive customization options and powerful integrations in Dotdigital, enhancing their marketing strategies and campaign effectiveness.
Cons
  • Users note a lack of missing features like advanced segmentation and easier editing options in Dotdigital.
  • Users face a steep learning curve with Dotdigital's setup, making onboarding intensive and time-consuming.
  • Users find Dotdigital's limited features restrictive, impacting email journey versions and reporting adaptability.
  • Users find the image library cumbersome and have issues integrating Dotdigital with Adobe Commerce effectively.
  • Users experience email issues with Dotdigital, including reporting challenges and limitations in segmentation and template options.

What Are Recent G2 Reviews of Dotdigital?

What Are G2 Users Discussing About Dotdigital?

Sendbird

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

Average Rating: 4.6/5.0

Total Reviews: 120

How Do G2 Users Rate Sendbird?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.7/10 (Category avg: 8.8/10)
  • Professional Support: 9.0/10 (Category avg: 8.7/10)
  • Unified Communications: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Sendbird?

  • Seller: Sendbird
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Mateo, California
  • Twitter: @SendBird
    4,840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student Experience Team Member, Product Manager
  • Top Industries: Computer Software, Health, Wellness and Fitness
  • Company Size: 47% Medium, 31% Small

What Do G2 Reviewers Say About Sendbird?

AI-generated summary from verified user reviews

Pros
  • Users find Sendbird easy to use and navigate, enhancing their communication and overall productivity effortlessly.
  • Users commend Sendbird for its punctual and clear customer support, ensuring smooth integration and enhanced communication.
  • Users value the smooth user interface and effective customer support, enhancing daily operations and communication efficiency.
  • Users love the easy integrations of Sendbird, finding it simple to implement and reliable for real-time chats.
  • Users value the easy setup of Sendbird, allowing for smooth integration into their operations without hassle.
Cons
  • Users find Sendbird expensive and often inadequate, especially for medium-sized businesses with limited budgets.
  • Users find the learning curve challenging, especially during initial setup and integration for new users.
  • Users find Sendbird's high cost challenging, particularly for medium-sized businesses and startups with limited budgets.
  • Users express concerns over cost limitations with Sendbird, facing unexpected feature removals and high pricing for medium businesses.
  • Users find the difficult setup of Sendbird challenges their integration process and increases the learning curve for newcomers.

What Are Recent G2 Reviews of Sendbird?

What Are G2 Users Discussing About Sendbird?

Adam Crivello
AC
Researched and written by Adam Crivello
Updated