Best Enterprise Communication Platform as a Service (cPaaS) Platforms

How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

Total Products under this Category: 224

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Vobiz Telephony Infrastructure (+1.62%) - Among all products in this category, Vobiz Telephony Infrastructure recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 9,600+ Authentic Reviews
  • 224+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence

Highlighted products: Webex Connect, Dexatel, Twilio, Bandwidth, Dotdigital, Sendbird, Infobip, and Plivo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=webex-connect&focus%5B%5D=dexatel&focus%5B%5D=twilio&focus%5B%5D=bandwidth-bandwidth&focus%5B%5D=dotdigital&focus%5B%5D=sendbird&focus%5B%5D=infobip&focus%5B%5D=plivo&segment=enterprise)

Webex Connect

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects.

Average Rating: 4.5/5.0

Total Reviews: 106

How Do G2 Users Rate Webex Connect?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.7/10 (Category avg: 8.8/10)
  • Professional Support: 8.9/10 (Category avg: 8.7/10)
  • Unified Communications: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Webex Connect?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 39% Small

What Do G2 Reviewers Say About Webex Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Webex Connect, allowing for efficient communication and team organization.
  • Users appreciate the intuitive automation tools of Webex Connect, which streamline workflow creation and enhance team productivity.
  • Users appreciate the ease of creating automated multi-channel messages with Webex Connect, significantly streamlining communication workflows.
  • Users value the reliability of Webex Connect, experiencing stable calls and consistent performance for efficient daily operations.
  • Users value the efficiency of Webex Connect for seamless communication and reliable meeting features across regions.
Cons
  • Users are frustrated by the expensive pricing structure of Webex Connect, especially with high-volume messaging costs.
  • Users often find the complex setup of Webex Connect challenging, especially for those lacking technical expertise.
  • Users encounter connectivity issues that hinder smooth call transitions and complicate the login experience for others.
  • Users find Webex Connect's difficult navigation challenging, especially when trying to locate settings and documentation.
  • Users find the difficult setup of Webex Connect challenging, particularly for those lacking technical expertise.

What Are Recent G2 Reviews of Webex Connect?

Dexatel

Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale.

Average Rating: 5.0/5.0

Total Reviews: 56

How Do G2 Users Rate Dexatel?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.4/10 (Category avg: 8.8/10)
  • Professional Support: 9.7/10 (Category avg: 8.7/10)
  • Unified Communications: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Dexatel?

  • Seller: Dexatel
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Tallinn, EE
  • Twitter: @dexatel
    58 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    86 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Financial Services
  • Company Size: 45% Medium, 30% Small

What Do G2 Reviewers Say About Dexatel?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy and reliable API integration of Dexatel, which streamlines workflows and saves time.
  • Users value the ease of use of Dexatel, making workflows quick, accurate, and efficient for their teams.
  • Users appreciate the reliability of Dexatel, finding it efficient and time-saving for their workflow.
  • Users appreciate the time-saving features of Dexatel, enjoying a quick and accurate workflow in verifying contacts.
  • Users value the time-saving efficiency of Dexatel Verify, streamlining workflows with quick and accurate contact verification.

What Are Recent G2 Reviews of Dexatel?

What Are G2 Users Discussing About Dexatel?

Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Average Rating: 4.1/5.0

Total Reviews: 459

How Do G2 Users Rate Twilio?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.1/10 (Category avg: 8.8/10)
  • Professional Support: 6.6/10 (Category avg: 8.7/10)
  • Unified Communications: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Twilio?

  • Seller: Twilio
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @twilio
    81,644 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 31% Medium

What Do G2 Reviewers Say About Twilio?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Twilio, facilitating quick decision-making and seamless integration with systems.
  • Users commend Twilio for its easy integrations, enhancing communication workflows and improving overall business efficiency.
  • Users value Twilio's extensive integrations, making it easy to connect and implement across various applications effortlessly.
  • Users value Twilio for its easy setup, enabling seamless integration into various applications with minimal effort.
  • Users highlight Twilio's easy API integration with CRM systems, enhancing communication and workflow efficiency.
Cons
  • Users find Twilio's pricing to be too expensive, especially challenging for small-scale startups despite the service quality.
  • Users report poor customer support from Twilio, with slow responses affecting overall user experience and satisfaction.
  • Users find the difficult configuration of Twilio challenging, especially for those without programming skills or technical knowledge.
  • Users find the complex setup for advanced features like IVR and multi-channel workflows challenging for smaller teams.
  • Users find the technical knowledge required for Twilio essential, making it challenging for non-developers to utilize effectively.

What Are Recent G2 Reviews of Twilio?

What Are G2 Users Discussing About Twilio?

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Bandwidth

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support.

Average Rating: 4.4/5.0

Total Reviews: 456

How Do G2 Users Rate Bandwidth?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.1/10 (Category avg: 8.8/10)
  • Professional Support: 8.3/10 (Category avg: 8.7/10)
  • Unified Communications: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Bandwidth?

  • Seller: Bandwidth
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Raleigh, NC
  • Twitter: @bandwidth
    10,453 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,243 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About Bandwidth?

AI-generated summary from verified user reviews

Pros
  • Users find that the ease of use in Bandwidth's portal makes porting straightforward and user-friendly.
  • Users commend Bandwidth for its excellent customer support and responsive account management, enhancing overall experience.
  • Users praise the excellent customer service of Bandwidth, highlighting the helpfulness and responsiveness of the support team.
  • Users enjoy the high reliability of Bandwidth, with a dependable connection and excellent call quality for business needs.
  • Users enjoy the navigation ease of Bandwidth's portal, simplifying call tracking and account management effectively.
Cons
  • Users find the complex processes for support and transitions to OAuth challenging and cumbersome to navigate.
  • Users express frustration with poor customer service, citing difficulties in ticket management and lack of responsive support.
  • Users face messaging issues with limited logs and formatting, affecting ticket management and overall usability.
  • Users express frustration with time constraints due to restrictive password updates and delayed support responses impacting their experience.
  • Users experience delays in support response times, making problem resolution frustrating and less convenient.

What Are Recent G2 Reviews of Bandwidth?

What Are G2 Users Discussing About Bandwidth?

Dotdigital

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com.

Average Rating: 4.4/5.0

Total Reviews: 1,212

How Do G2 Users Rate Dotdigital?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.0/10 (Category avg: 8.8/10)
  • Professional Support: 8.8/10 (Category avg: 8.7/10)
  • Unified Communications: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Dotdigital?

  • Seller: Dotdigital
  • Company Website:
  • Year Founded: 1999
  • HQ Location: London Bridge, London
  • Twitter: @dotdigital
    15,898 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Executive
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 46% Medium, 40% Small

What Do G2 Reviewers Say About Dotdigital?

AI-generated summary from verified user reviews

Pros
  • Users praise Dotdigital for its ease of use, making campaign management and audience segmentation straightforward and efficient.
  • Users praise Dotdigital for its outstanding customer support, consistently providing quick and helpful assistance when needed.
  • Users appreciate the outstanding support from Dotdigital, making setup easy and ensuring a smooth experience.
  • Users value Dotdigital for its user-friendly interface, helpful support, and effective email marketing features.
  • Users value the extensive customization options and powerful integrations in Dotdigital, enhancing their marketing strategies and campaign effectiveness.
Cons
  • Users note a lack of missing features like advanced segmentation and easier editing options in Dotdigital.
  • Users face a steep learning curve with Dotdigital's setup, making onboarding intensive and time-consuming.
  • Users find Dotdigital's limited features restrictive, impacting email journey versions and reporting adaptability.
  • Users find the image library cumbersome and have issues integrating Dotdigital with Adobe Commerce effectively.
  • Users experience email issues with Dotdigital, including reporting challenges and limitations in segmentation and template options.

What Are Recent G2 Reviews of Dotdigital?

What Are G2 Users Discussing About Dotdigital?

Sendbird

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

Average Rating: 4.6/5.0

Total Reviews: 120

How Do G2 Users Rate Sendbird?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.7/10 (Category avg: 8.8/10)
  • Professional Support: 9.0/10 (Category avg: 8.7/10)
  • Unified Communications: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Sendbird?

  • Seller: Sendbird
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Mateo, California
  • Twitter: @SendBird
    4,840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student Experience Team Member, Product Manager
  • Top Industries: Computer Software, Health, Wellness and Fitness
  • Company Size: 47% Medium, 31% Small

What Do G2 Reviewers Say About Sendbird?

AI-generated summary from verified user reviews

Pros
  • Users find Sendbird easy to use and navigate, enhancing their communication and overall productivity effortlessly.
  • Users commend Sendbird for its punctual and clear customer support, ensuring smooth integration and enhanced communication.
  • Users value the smooth user interface and effective customer support, enhancing daily operations and communication efficiency.
  • Users love the easy integrations of Sendbird, finding it simple to implement and reliable for real-time chats.
  • Users value the easy setup of Sendbird, allowing for smooth integration into their operations without hassle.
Cons
  • Users find Sendbird expensive and often inadequate, especially for medium-sized businesses with limited budgets.
  • Users find the learning curve challenging, especially during initial setup and integration for new users.
  • Users find Sendbird's high cost challenging, particularly for medium-sized businesses and startups with limited budgets.
  • Users express concerns over cost limitations with Sendbird, facing unexpected feature removals and high pricing for medium businesses.
  • Users find the difficult setup of Sendbird challenges their integration process and increases the learning curve for newcomers.

What Are Recent G2 Reviews of Sendbird?

What Are G2 Users Discussing About Sendbird?

Infobip

Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents.

Average Rating: 4.2/5.0

Total Reviews: 58

How Do G2 Users Rate Infobip?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.4/10 (Category avg: 8.8/10)
  • Professional Support: 8.3/10 (Category avg: 8.7/10)
  • Unified Communications: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Infobip?

  • Seller: Infobip
  • Year Founded: 2006
  • HQ Location: London, England
  • Twitter: @Infobip
    33,954 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,531 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Do G2 Reviewers Say About Infobip?

AI-generated summary from verified user reviews

Pros
  • Users find Infobip's interface to be easy to use, enhancing integration and omnichannel communication effortlessly.
  • Users highlight the easy integrations with various tools, enhancing efficiency and simplifying customer engagement.
  • Users praise the easy integrations of Infobip, providing a comprehensive solution for seamless omnichannel communication.
  • Users appreciate the omnichannel engagement of Infobip, facilitating easy customer connection and enhanced segmentation options.
  • Users value the engagement increase offered by Infobip, seamlessly connecting with customers across multiple channels.
Cons
  • Users experience poor customer support with slow response times, often waiting up to three days for assistance.
  • Users experience delays in support responses, often waiting three days for assistance, impacting their overall experience.
  • Users experience poor response times from Infobip's support, often waiting three days for assistance.
  • Users experience delay issues with the support team, impacting their overall satisfaction with Infobip's service.
  • Users feel the need for limited features like cropping options in emails, impacting overall satisfaction with Infobip.

What Are Recent G2 Reviews of Infobip?

What Are G2 Users Discussing About Infobip?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.9/10 (Category avg: 8.8/10)
  • Professional Support: 8.6/10 (Category avg: 8.7/10)
  • Unified Communications: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • Twitter: @plivo
    12,543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

Vonage Communications APIs

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API.

Average Rating: 4.2/5.0

Total Reviews: 367

How Do G2 Users Rate Vonage Communications APIs?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.8/10 (Category avg: 8.8/10)
  • Professional Support: 8.3/10 (Category avg: 8.7/10)
  • Unified Communications: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Vonage Communications APIs?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • Twitter: @Vonage
    11,195 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CTO, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Small, 23% Medium

What Do G2 Reviewers Say About Vonage Communications APIs?

AI-generated summary from verified user reviews

Pros
  • Users value the easy integration of Vonage Communications APIs, enhancing communication across various platforms effortlessly.
  • Users value the dependable and easy-to-integrate APIs from Vonage, enhancing communication and simplifying developer engagement.
  • Users appreciate the ease of use of Vonage Communications APIs, enabling efficient integration and smooth communication solutions.
  • Users appreciate the easy setup of Vonage Communications APIs, enabling smooth integration of communication features.
  • Users praise the clear and comprehensive documentation of Vonage APIs, facilitating easy integration for all developer levels.
Cons
  • Users find Vonage Communications APIs to be expensive, particularly challenging for small teams or startups on a budget.
  • Users find the complex UI of Vonage APIs challenging, especially when managing multiple numbers or features.
  • Users find the difficult setup challenging, especially for advanced features and managing the dashboard effectively.
  • Users experience poor customer support, with slow response times and difficulties during technical issues affecting their service experience.
  • Users experience poor documentation, leading to challenges in implementation and a reliance on trial-and-error for solutions.

What Are Recent G2 Reviews of Vonage Communications APIs?

What Are G2 Users Discussing About Vonage Communications APIs?

Ably Realtime

Ably helps teams deliver resilient AI UX and high-performance live experiences that stay fast and in sync worldwide. We provide the global realtime layer for AI agents, chat, notifications, live dashboards, and collaboration - engineered to handle peak demand without self-managed infrastructure. Teams like HubSpot and Intercom use Ably to avoid the cost and complexity of building and operating realtime systems, while still getting predictable performance at serious scale, handling 2T+ API operations per month. Ably’s Pub/Sub, Chat, and AI Transport products are unified by design, with developer-friendly APIs and SDKs that integrate across your stack.

Average Rating: 4.8/5.0

Total Reviews: 67

How Do G2 Users Rate Ably Realtime?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.8/10 (Category avg: 8.8/10)
  • Professional Support: 9.5/10 (Category avg: 8.7/10)
  • Unified Communications: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Ably Realtime?

  • Seller: Ably Realtime
  • Year Founded: 2016
  • HQ Location: London, GB
  • Twitter: @ablyrealtime
    1,862 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    116 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Small, 28% Medium

What Do G2 Reviewers Say About Ably Realtime?

AI-generated summary from verified user reviews

Pros
  • Users praise Ably's customer support for being knowledgeable, responsive, and actively engaging, enhancing the overall experience.
  • Users find Ably Realtime's ease of use exceptional, enabling seamless integration and effortless management of messaging services.
  • Users value the exceptional reliability of Ably Realtime, benefiting from consistent performance and support since 2016.
  • Users praise the easy integrations of Ably, enhancing development efficiency and streamlining real-time application implementation.
  • Users highlight the exceptional documentation of Ably, facilitating smooth integration and efficient problem-solving.
Cons
  • Users find the expensive pricing of Ably Realtime challenging, especially for startups, despite its overall value.
  • Users face data management issues due to lack of monitoring tools and confusing usage limits impacting their planning.
  • Users note the challenging learning curve with Ably, requiring initial planning and understanding of socket-based applications.
  • Users find pricing issues with Ably Realtime, requiring careful budget management as usage scales up.
  • Users report segmentation issues that complicate usage limits and message duplication, affecting initial setup and planning.

What Are Recent G2 Reviews of Ably Realtime?

What Are G2 Users Discussing About Ably Realtime?

Telnyx CPaaS

Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI.

Average Rating: 4.7/5.0

Total Reviews: 511

How Do G2 Users Rate Telnyx CPaaS?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.8/10 (Category avg: 8.8/10)
  • Professional Support: 8.9/10 (Category avg: 8.7/10)
  • Unified Communications: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Telnyx CPaaS?

  • Seller: Telnyx
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Austin, Texas, United States
  • Twitter: @telnyx
    4,414 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    415 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Telnyx CPaaS?

AI-generated summary from verified user reviews

Pros
  • Users rave about the amazing and responsive customer support of Telnyx CPaaS, enhancing overall satisfaction and ease of use.
  • Users value the ease of use of Telnyx, appreciating its intuitive interface and quick setup process.
  • Users commend the exceptional customer service of Telnyx, highlighting their quick and supportive responses to inquiries.
  • Users commend the easy setup of Telnyx CPaaS, highlighting its intuitive interface and quick configuration process.
  • Users highlight the affordable pricing of Telnyx CPaaS, enhancing accessibility and value in their communication solutions.
Cons
  • Users find the complex processes of Telnyx CPaaS challenging, requiring significant time and support for setup.
  • Users are concerned about the high costs associated with Telnyx, affecting support and overall customer experience.
  • Users express frustration over inefficient customer service, citing poor communication and lack of timely support responses.
  • Users experience long waiting times for support, often struggling to interact with actual representatives for assistance.
  • Users find the new portal not user-friendly, often facing difficulties with navigation and support during onboarding.

What Are Recent G2 Reviews of Telnyx CPaaS?

What Are G2 Users Discussing About Telnyx CPaaS?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 621

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.0/10 (Category avg: 8.8/10)
  • Professional Support: 9.2/10 (Category avg: 8.7/10)
  • Unified Communications: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • Twitter: @Ozonetel
    771 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    378 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

Rocket.Chat

Trusted by the world's most critical organizations, Rocket.Chat Secure CommsOS® is built for high-consequence environments to deliver decision advantage: the ability to work together, verify access continuously, and keep every action auditable across agencies, borders, classification levels, and connected systems. It federates natively across protocols like Matrix and XMPP, so partners never have to adopt your system to work with you. Deploy anywhere — self-hosted, air-gapped, or in a sovereign cloud — for chat, voice, video, and governed AI agents, entirely under your control. Communications that hold from headquarters to the tactical edge.

Average Rating: 4.2/5.0

Total Reviews: 347

How Do G2 Users Rate Rocket.Chat?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.9/10 (Category avg: 8.8/10)
  • Professional Support: 8.7/10 (Category avg: 8.7/10)
  • Unified Communications: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Rocket.Chat?

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Medium, 36% Small

What Do G2 Reviewers Say About Rocket.Chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Rocket.Chat, benefiting from seamless communication and efficient data control.
  • Users value the enhanced control and privacy of Rocket.Chat, enjoying seamless communication and data ownership.
  • Users value the effective communication features of Rocket.Chat, enhancing collaboration across teams and departments.
  • Users appreciate the easy communication facilitated by Rocket.Chat, enhancing teamwork and addressing issues effectively.
  • Users value the strong security features of Rocket.Chat, ensuring data control and client privacy throughout their communications.
Cons
  • Users find Rocket.Chat not user-friendly, struggling with technical setup, a complex interface, and a challenging text editor.
  • Users find the user interface lacks polish, noting a need for a more modern and smoother experience.
  • Users find the learning curve steep for Rocket.Chat, making initial setup and management challenging without IT support.
  • Users find Rocket.Chat's setup quite not intuitive, especially without IT support, hindering smooth adoption and experience.
  • Users find the poor interface design of Rocket.Chat impacts usability, emphasizing the need for a more modern look.

What Are Recent G2 Reviews of Rocket.Chat?

What Are G2 Users Discussing About Rocket.Chat?

Exotel Customer Communication Platform

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Average Rating: 4.4/5.0

Total Reviews: 90

How Do G2 Users Rate Exotel Customer Communication Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.5/10 (Category avg: 8.8/10)
  • Professional Support: 8.1/10 (Category avg: 8.7/10)
  • Unified Communications: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Exotel Customer Communication Platform?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • Twitter: @Exotel
    2,937 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    749 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Financial Services
  • Company Size: 43% Medium, 32% Small

What Do G2 Reviewers Say About Exotel Customer Communication Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Exotel, making it simple to manage calls and integrate with systems.
  • Users find Exotel's easy integrations invaluable for connecting with customers across multiple channels seamlessly.
  • Users value the call quality of Exotel, ensuring reliable connections for audio calls even with unstable internet.
  • Users value the strong API integrations of Exotel, enhancing their workflows and improving communication efficiency.
  • Users find Exotel Customer Communication Platform simple and straightforward, enhancing their communication experience effortlessly.
Cons
  • Users report call issues like intermittent call logs and poor call quality that hinder seamless communication.
  • Users experience connectivity issues, including network drops and occasional call quality problems during use.
  • Users experience slow customer support, which hampers the overall effectiveness of the Exotel platform.
  • Users experience slow service with customer support, impacting their overall satisfaction with the Exotel platform.
  • Users face delays due to intermittent issues with call logs not appearing in the Freshchat interface.

What Are Recent G2 Reviews of Exotel Customer Communication Platform?

What Are G2 Users Discussing About Exotel Customer Communication Platform?

EnableX

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency.

Average Rating: 4.6/5.0

Total Reviews: 170

How Do G2 Users Rate EnableX?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.3/10 (Category avg: 8.8/10)
  • Professional Support: 9.3/10 (Category avg: 8.7/10)
  • Unified Communications: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind EnableX?

  • Seller: VCLOUDX
  • Year Founded: 2017
  • HQ Location: Singapore
  • Twitter: @EnablexIo
    108 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Small, 31% Medium

What Do G2 Reviewers Say About EnableX?

AI-generated summary from verified user reviews

Pros
  • Users find EnableX to be easy to use, enabling quick development and deployment of applications with low code.
  • Users enjoy the easy integration of EnableX, facilitating seamless video and SMS services effortlessly.
  • Users value the easy integrations of EnableX, appreciating the straightforward API and SDK setup for seamless functionality.
  • Users commend the high video quality of EnableX, enhancing their communication experience with clarity and ease.
  • Users appreciate the easy setup of EnableX, allowing quick integration and seamless operation for video applications.
Cons
  • Users find the documentation lacking, suggesting it needs better structure and clarity for easier implementation.
  • Users find EnableX lacking in integrations and features, making it less versatile for comprehensive needs.
  • Users feel there is limited customization in EnableX, impacting the flexibility of integrating additional features.
  • Users experience audio issues during low network conditions, affecting the overall quality of calls and recordings.
  • Users express a need for missing features, such as background effects, chat options, and better support improvements.

What Are Recent G2 Reviews of EnableX?

What Are G2 Users Discussing About EnableX?

Adam Crivello
AC
Researched and written by Adam Crivello
Updated