Auto Dialer Software Resources

Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different number, it would be difficult to manage the connection(s) made to a caller. The best practice I have seen is to have a unique Identifier link the caller to the call being made via the CRM you are using to drive the activity and do a data dip to that crm for any and all inbound/outbound activity.

Hi Jorge, there are a couple of different options here. You can: 1. Set an alert in live reporting that visually indicates when a threshold is met. 2. Use Builder > Integrations to trigger an email/other alert when a call enters the queue. 3. Use Talkdesk Connections to trigger an API event when certain conditions are met. We encourage you to reach out to your CSM. We'd love to understand what you are trying to achieve to help you build a solution that fits your needs.

Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for 'calls/project stats'?), but at first glance I think we might be able to solve something in this area -> through a custom column in your User Based Statistics maybe? I took the liberty of talking to your Key Account Manager about this, and he'll get in touch with you for more details. I hope you guys will figure something out, so you can get exactly the data that you need, on a daily basis. Thanks again for reaching out. Dan