Best AI Agents with Customer Service Capabilities

Below are the top-rated AI Agents with Customer Service capabilities, as verified by G2’s Research team. Real users have identified Customer Service as an important function of AI Agents. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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7 Listings in AI Agents Available
Replicant
(43)4.7 out of 5
14th Easiest To Use in AI Agents software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 49% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.3
    Personalization
    Average: 8.7
    8.5
    Natural Language Understanding (NLU)
    Average: 8.6
    9.1
    Route To Human
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 49% Mid-Market
  • 44% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
9.3
Personalization
Average: 8.7
8.5
Natural Language Understanding (NLU)
Average: 8.6
9.1
Route To Human
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
2 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
Read Replicant Reviews
Conversica
(186)4.5 out of 5
Optimized for quick response
13th Easiest To Use in AI Agents software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

    Users
    No information available
    Industries
    • Automotive
    • Computer Software
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Conversica is a tool that uses AI to automate lead follow-up and customer engagement, integrating with platforms like Salesforce.
    • Users frequently mention the ease of use, customization options, and the ability to handle a large volume of leads, freeing up time for other tasks and improving customer retention.
    • Users experienced issues with the AI's responses sometimes being too fast or repetitive, occasional glitches, and discrepancies in reporting, as well as limitations in customization and the AI's understanding of complex situations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Conversica Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Lead Generation
    12
    Helpful
    10
    Ease of Use
    9
    Automation
    8
    Business Growth
    6
    Cons
    Inaccuracy
    7
    Inadequate Response System
    7
    AI Limitations
    6
    Poor Understanding
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Conversica features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.7
    9.0
    Natural Language Understanding (NLU)
    Average: 8.6
    9.1
    Route To Human
    Average: 8.7
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Conversica LLC
    Company Website
    Year Founded
    2007
    HQ Location
    Foster City, CA
    Twitter
    @MyConversica
    11,428 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

Users
No information available
Industries
  • Automotive
  • Computer Software
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Conversica is a tool that uses AI to automate lead follow-up and customer engagement, integrating with platforms like Salesforce.
  • Users frequently mention the ease of use, customization options, and the ability to handle a large volume of leads, freeing up time for other tasks and improving customer retention.
  • Users experienced issues with the AI's responses sometimes being too fast or repetitive, occasional glitches, and discrepancies in reporting, as well as limitations in customization and the AI's understanding of complex situations.
Conversica Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Lead Generation
12
Helpful
10
Ease of Use
9
Automation
8
Business Growth
6
Cons
Inaccuracy
7
Inadequate Response System
7
AI Limitations
6
Poor Understanding
5
Integration Issues
4
Conversica features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.7
9.0
Natural Language Understanding (NLU)
Average: 8.6
9.1
Route To Human
Average: 8.7
9.1
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Conversica LLC
Company Website
Year Founded
2007
HQ Location
Foster City, CA
Twitter
@MyConversica
11,428 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
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Netomi
(16)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Netomi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Artificial Intelligence
    1
    Customer Satisfaction
    1
    Customer Support
    1
    Ease of Understanding
    1
    Cons
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Netomi features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.7
    9.6
    Natural Language Understanding (NLU)
    Average: 8.6
    8.8
    Route To Human
    Average: 8.7
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Netomi
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @netomi_official
    574 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    207 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 38% Small-Business
Netomi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Artificial Intelligence
1
Customer Satisfaction
1
Customer Support
1
Ease of Understanding
1
Cons
Poor Customer Support
1
Netomi features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.7
9.6
Natural Language Understanding (NLU)
Average: 8.6
8.8
Route To Human
Average: 8.7
9.7
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Netomi
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@netomi_official
574 Twitter followers
LinkedIn® Page
www.linkedin.com
207 employees on LinkedIn®
Read Netomi Reviews
Flip
(12)4.7 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Flip CX, formerly named RedRoute, Inc., is a technology company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service. Imagine the

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flip features and usability ratings that predict user satisfaction
    7.5
    Personalization
    Average: 8.7
    8.3
    Natural Language Understanding (NLU)
    Average: 8.6
    7.5
    Route To Human
    Average: 8.7
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Flip
    Year Founded
    2015
    HQ Location
    New York, New York
    Twitter
    @flip_cx
    82 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Flip CX, formerly named RedRoute, Inc., is a technology company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service. Imagine the

Users
No information available
Industries
  • Retail
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Flip features and usability ratings that predict user satisfaction
7.5
Personalization
Average: 8.7
8.3
Natural Language Understanding (NLU)
Average: 8.6
7.5
Route To Human
Average: 8.7
10.0
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Flip
Year Founded
2015
HQ Location
New York, New York
Twitter
@flip_cx
82 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
Read Flip Reviews
Amelia
(7)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experience

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amelia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    2
    Analytics
    1
    Artificial Intelligence
    1
    Case Management
    1
    Chat Features
    1
    Cons
    Limited AI
    1
    Limited AI Capabilities
    1
    Software Bugs
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amelia features and usability ratings that predict user satisfaction
    8.8
    Personalization
    Average: 8.7
    8.3
    Natural Language Understanding (NLU)
    Average: 8.6
    8.8
    Route To Human
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SoundHound
    Twitter
    @SoundHound
    12,033 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    456 employees on LinkedIn®
    Ownership
    NASDAQ: SOUN
Product Description
How are these determined?Information
This description is provided by the seller.

As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experience

Users
No information available
Industries
No information available
Market Segment
  • 71% Mid-Market
  • 29% Enterprise
Amelia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
2
Analytics
1
Artificial Intelligence
1
Case Management
1
Chat Features
1
Cons
Limited AI
1
Limited AI Capabilities
1
Software Bugs
1
Technical Issues
1
Amelia features and usability ratings that predict user satisfaction
8.8
Personalization
Average: 8.7
8.3
Natural Language Understanding (NLU)
Average: 8.6
8.8
Route To Human
Average: 8.7
0.0
No information available
Seller Details
Seller
SoundHound
Twitter
@SoundHound
12,033 Twitter followers
LinkedIn® Page
www.linkedin.com
456 employees on LinkedIn®
Ownership
NASDAQ: SOUN
Read Amelia Reviews
Heyday AI
(16)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Heyday AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Helpful
    6
    Business Support
    4
    Artificial Intelligence
    3
    Customer Engagement
    3
    Cons
    AI Limitations
    3
    Inaccuracy
    3
    Contact Management
    2
    Integration Issues
    2
    Interface Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heyday AI features and usability ratings that predict user satisfaction
    10.0
    Personalization
    Average: 8.7
    10.0
    Natural Language Understanding (NLU)
    Average: 8.6
    10.0
    Route To Human
    Average: 8.7
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Heyday
    Year Founded
    2017
    HQ Location
    Montreal, Canada
    Twitter
    @heyday_ai
    791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 31% Mid-Market
Heyday AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Helpful
6
Business Support
4
Artificial Intelligence
3
Customer Engagement
3
Cons
AI Limitations
3
Inaccuracy
3
Contact Management
2
Integration Issues
2
Interface Issues
2
Heyday AI features and usability ratings that predict user satisfaction
10.0
Personalization
Average: 8.7
10.0
Natural Language Understanding (NLU)
Average: 8.6
10.0
Route To Human
Average: 8.7
8.3
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Heyday
Year Founded
2017
HQ Location
Montreal, Canada
Twitter
@heyday_ai
791 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Heyday AI Reviews
Percept.AI
(4)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Percept.AI provides end-to-end AI-powered solutions for business to connect with and support their customers. Reduce your team’s workflow up to 60% with your tailored AI agent, and deliver a scalable,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Percept.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    3
    Efficiency
    3
    Customer Support
    2
    Ease of Use
    2
    Analytics
    1
    Cons
    Expensive
    1
    Improvements Needed
    1
    Lagging Issues
    1
    Poor Documentation
    1
    Slow Loading
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Percept.AI features and usability ratings that predict user satisfaction
    10.0
    Personalization
    Average: 8.7
    8.3
    Natural Language Understanding (NLU)
    Average: 8.6
    6.7
    Route To Human
    Average: 8.7
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Percept.AI
    Year Founded
    2017
    HQ Location
    Sunnyvale, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Percept.AI provides end-to-end AI-powered solutions for business to connect with and support their customers. Reduce your team’s workflow up to 60% with your tailored AI agent, and deliver a scalable,

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Percept.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
3
Efficiency
3
Customer Support
2
Ease of Use
2
Analytics
1
Cons
Expensive
1
Improvements Needed
1
Lagging Issues
1
Poor Documentation
1
Slow Loading
1
Percept.AI features and usability ratings that predict user satisfaction
10.0
Personalization
Average: 8.7
8.3
Natural Language Understanding (NLU)
Average: 8.6
6.7
Route To Human
Average: 8.7
10.0
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Percept.AI
Year Founded
2017
HQ Location
Sunnyvale, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Percept.AI Reviews
Filters
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Clear Filter
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Market Segments
All Segments
Small Business
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7 Listings in AI Agents Available

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