### Contents - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # 401(k) Software Resources ##### Discussions and Reports to expand your knowledge on 401(k) Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## 401(k) Software Discussions 0 Question on: Gusto [Poor Customer Support](/discussions/32981-poor-customer-support) No direct access to Customer Support unless you are the Gusto account holder. Our company has received many thousands of dollars for unspecified clients from Gusto and we have not been able to have anyone on the phone locate and give details of the monies they direct deposited. We will not be recommending Gusto to other payors - excessive wait times and lack of support. Hi Maureen — we're sorry you've had this experience. Can you confirm the email for your Gusto account so we can look into your issue and confirm the details with our customer support team? Answered: Andrea Garcia-Vargas on October 30, 2020 [Your answer](/discussions/32981-poor-customer-support/comments/new?remote=true) 0 Question on: Human Interest [Do you have a flyer or email that I can use to send to clients who are interested in having a retirement provider?](/discussions/do-you-have-a-flyer-or-email-that-i-can-use-to-send-to-clients-who-are-interested-in-having-a-retirement-provider) Please provide a flyer or list of services to send to clients who are interested in having a retirement provider. Thank you! Hi Laura, As requested, please see the link below to learn more about Human Interest's three-tier pricing structure and different levels of service: https://humaninterest.highspot.com/viewer/5f0dfe038117174d8fe9054c?iid=5f0b4e69f7794d020913cd23&track=false. Additionally, our sales team is always happy to assist with any additional questions and can be reached directly at (877) 475-0179. Answered: Jill DiNucci on July 8, 2022 [Your answer](/discussions/do-you-have-a-flyer-or-email-that-i-can-use-to-send-to-clients-who-are-interested-in-having-a-retirement-provider/comments/new?remote=true) 0 Question on: Human Interest [What happened to my data?](/discussions/what-happened-to-my-data) My 401k was switched to Human Interest this week, after I was completely blacked out of all access to my account for 6 weeks. I did not receive notification of this process, and was unable to manage or reallocate any of my assets during those 6 weeks. After being a plan participant for so many years, I was disappointed to see that Human Interest now show 0 activity for me. Why does it take 6 weeks to bring my account over to Human Interest if it's going to be a blank slate? I see $0.00 change in value and 0.00% personal rate of return, and "there is no activity to report yet" on the dashboard screen. I do, however, see that my allocation which was frozen for 6 weeks during a foreseeable stock market crash has resulted in a negative change in value. If Human Interest won't provide me accurate records of my account, how can I get those records? The company previous to Human Interest keeps telling me to contact Human Interest. I'll go ahead and email this to advocate@humaninterest.com and support@humaninterest.com as well, and let you know how that goes. Hi Adam, We apologize that you haven't received the service that we strive to provide to all of our customers. We've reviewed the history of your plan and see that you experienced delays due to an unforeseen onboarding issue with Human Interest’s third party recordkeeper. Upon learning of this issue, corrections were made to rectify the situation. Management has connected with you and provided documentation to show records of the history of deferrals, dating back to 2017. We will also be submitting a reimbursement for losses that occurred in the time that these records were unavailable. Thank you for taking the the time to reach out. We will use your feedback to help ensure that we provide our clients with the best service possible moving forward. Answered: Maureen H on June 3, 2022 [Your answer](/discussions/what-happened-to-my-data/comments/new?remote=true) - ‹ Prev‹ Prev - 1 - [2](/categories/401-k/resources?discussions_page=2) - [3](/categories/401-k/resources?discussions_page=3) - [Next ›Next ›](/categories/401-k/resources?discussions_page=2) ## 401(k) Software Reports Grid® Report for 401(k) Summer 2026 G2 Report: Grid® Report Small-Business Grid® Report for 401(k) Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for 401(k) Summer 2026 G2 Report: Momentum Grid® Report Grid® Report for 401(k) Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for 401(k) Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for 401(k) Spring 2026 G2 Report: Momentum Grid® Report Momentum Grid® Report for 401(k) Winter 2026 G2 Report: Momentum Grid® Report Grid® Report for 401(k) Winter 2026 G2 Report: Grid® Report