Best IT Management Software Products
2023
Nothing but the best software. Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace.
G2 is proud to share our 2023 list of the Best IT Management Software Products
Each day, new and returning users visit G2 to leverage our growing community of trusted reviewers to feel empowered to make intelligent software buying decisions for their business.
We are proud to deliver our Best IT Management Software list for 2023. This best software list features some of the top software sellers and service providers found on G2. Top Software Sellers include: Veeam, Redstor, and NinjaOne.
G2’s Best Software Companies Awards are earned based on a combination of G2’s Satisfaction and Market Presence scores for each seller. Top IT Cloud Management Product awards are earned by software products and companies that provide best-in-class IT Management products and experiences for their customers. To qualify for the best IT Management software list, products must be listed under one or more of the IT Management child categories. IT management software allows businesses to unify software projects, automate simple tasks, and manage project collaboration. These software tools perform specific functions to complete complex tasks like creating online help systems, building mobile applications, and developing multi-platform games.
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Award-Winning Best IT Management Software Product Categories Include:
Best Software by Function / IT Management Products
1
Veeam Data Platform
Online Backup
Veeam Data Platform
View profileModernize your data protection and eliminate downtime with Veeam Backup & Replication, the simple, flexible, reliable and powerful solution for protecting your Cloud, Virtual and Physical workloads. It just works!
Modernize your data protection and eliminate downtime with Veeam Backup & Replication, the simple, flexible, reliable and powerful solution for protecting your Cloud, Virtual and Physical workloads. It just works!
Categories
G2 Awards
Best IT Management Products 2023
Best Products for Mid-Market 2023
Best Software Products 2023
Middle East & Africa Leader Online Backup Winter 2024
EMEA Leader Online Backup Winter 2024
Asia Pacific Leader Online Backup Winter 2024
Relationship Leader File Recovery Winter 2024
2
Redstor Backup and Archiving
Online Backup
Redstor Backup and Archiving
View profileDesigned for service provision as well as Enterprise environments, Redstor’s disruptive, smart, cloud-native suite of services deliver the new standard in data management and protection. Redstor protects data residing in the broadest range of environments, spanning infrastructure and an ever-widenin
Designed for service provision as well as Enterprise environments, Redstor’s disruptive, smart, cloud-native suite of services deliver the new standard in data management and protection. Redstor protects data residing in the broadest range of environments, spanning infrastructure and an ever-widenin
Categories
G2 Awards
Best IT Management Products 2023
Highest Satisfaction Products 2023
Implementation Leader Disaster Recovery Winter 2024
Usability Leader Disaster Recovery Winter 2024
Relationship Leader Disaster Recovery Winter 2024
Implementation Leader Database Backup Winter 2024
Relationship Leader Database Backup Winter 2024
Usability Leader Database Backup Winter 2024
3
NinjaOne
Endpoint Management
NinjaOne
View profileNinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.
NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.
Categories
G2 Awards
Best IT Management Products 2023
Best Security Products 2023
Canada Leader Patch Management Winter 2024
United Kingdom Leader Endpoint Management Winter 2024
EMEA Leader Remote Support Winter 2024
EMEA Leader Endpoint Management Winter 2024
Europe Leader Endpoint Management Winter 2024
Canada Leader Remote Support Winter 2024
Europe Leader IT Service Management (ITSM) Tools Winter 2024
4
Druva Data Security Cloud
Online Backup
Druva Data Security Cloud
View profileDruva Data Security Cloud provides Enterprise Endpoint Backup and Protection
Druva Data Security Cloud provides Enterprise Endpoint Backup and Protection
Categories
G2 Awards
Best IT Management Products 2023
Best Products for Enterprise 2023
Implementation Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Grid Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Usability Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Relationship Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Results Leader Disaster Recovery as a Service (DRaaS) Winter 2024
EMEA Leader Database Backup Winter 2024
5
Freshservice
IT Service Management (ITSM) Tools
Freshservice
View profileFreshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Categories
G2 Awards
Best IT Management Products 2023
Relationship Leader Service Desk Winter 2024
Usability Leader Service Desk Winter 2024
EMEA Leader Service Desk Winter 2024
Latin America Leader Service Desk Winter 2024
Results Leader Service Desk Winter 2024
Europe Leader Service Desk Winter 2024
6
Carbonite Server
Server Backup
Carbonite Server
View profileEasy, reliable server backup and recovery for virtual, physical and legacy systems.
Easy, reliable server backup and recovery for virtual, physical and legacy systems.
Categories
G2 Awards
Best IT Management Products 2023
EMEA Leader File Recovery Winter 2024
Implementation Leader Database Backup Winter 2024
Grid Leader File Recovery Winter 2024
Grid Leader Database Backup Winter 2024
Momentum Leader File Recovery Winter 2024
Grid Leader Online Backup Winter 2024
7
Appian
Low-Code Development Platforms
Appian
View profileAppian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.
Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.
Categories
G2 Awards
Best IT Management Products 2023
United Kingdom Leader Rapid Application Development (RAD) Winter 2024
United Kingdom Leader Low-Code Development Platforms Winter 2024
EMEA Leader Business Process Management Winter 2024
Europe Leader Business Process Management Winter 2024
United Kingdom Leader Business Process Management Winter 2024
Europe Leader Digital Process Automation (DPA) Winter 2024
8
ClickUp
Project Management
ClickUp
View profileClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
Categories
G2 Awards
Best Content Management Products 2023
Best Collaboration and Productivity Products 2023
Best Project Management Products 2023
Best IT Management Products 2023
Best Products for Small Business 2023
Best Development Products 2023
Fastest Growing Products 2023
Best Software Products 2023
Highest Satisfaction Products 2023
9
ServiceNow IT Service Management
IT Service Management (ITSM) Tools
ServiceNow IT Service Management
View profileServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Categories
G2 Awards
Best Products for Enterprise 2023
Best IT Management Products 2023
Best Software Products 2023
Implementation Leader Incident Management Winter 2024
Implementation Leader IT Service Management (ITSM) Tools Winter 2024
Relationship Leader Configuration Management Winter 2024
Grid Leader Incident Management Winter 2024
Grid Leader IT Service Management (ITSM) Tools Winter 2024
Grid Leader Configuration Management Winter 2024
10
PagerDuty
Incident Management
PagerDuty
View profilePagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules
PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules
Categories
G2 Awards
Best IT Management Products 2023
Best Products for Mid-Market 2023
Best Software Products 2023
Usability Leader AIOps Platforms Winter 2024
Relationship Leader AIOps Platforms Winter 2024
Results Leader IT Alerting Winter 2024
11
ManageEngine Endpoint Central
Unified Endpoint Management (UEM)
ManageEngine Endpoint Central
View profileEndpoint Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location.
Endpoint Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location.
Categories
G2 Awards
Best IT Management Products 2023
Grid Leader Remote Monitoring & Management (RMM) Winter 2024
Grid Leader Enterprise IT Management Winter 2024
United Kingdom Leader Mobile Device Management (MDM) Winter 2024
Grid Leader Patch Management Winter 2024
Grid Leader Endpoint Management Winter 2024
Relationship Leader Remote Monitoring & Management (RMM) Winter 2024
12
Jira Service Management
Service Desk
Jira Service Management
View profileBuilt on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories
G2 Awards
Best IT Management Products 2023
Europe Leader Service Desk Winter 2024
Asia Pacific Leader IT Service Management (ITSM) Tools Winter 2024
EMEA Leader Service Desk Winter 2024
India Leader IT Service Management (ITSM) Tools Winter 2024
Asia Leader IT Service Management (ITSM) Tools Winter 2024
United Kingdom Leader Service Desk Winter 2024
Asia Leader Incident Management Winter 2024
13
SolarWinds Service Desk
Service Desk
SolarWinds Service Desk
View profileSolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Categories
G2 Awards
Best IT Management Products 2023
Asia Leader Service Desk Winter 2024
United Kingdom Leader Service Desk Winter 2024
Grid Leader Service Desk Winter 2024
Grid Leader IT Asset Management Winter 2024
Implementation Leader IT Asset Management Winter 2024
Implementation Leader Incident Management Winter 2024
14
Laserfiche
Enterprise Content Management (ECM)
Laserfiche
View profileLaserfiche is a leading global provider of enterprise content management software empowering organizations to take control of information and business processes.
Laserfiche is a leading global provider of enterprise content management software empowering organizations to take control of information and business processes.
Categories
G2 Awards
Best IT Management Products 2023
Best Content Management Products 2023
Relationship Leader Document Scanning Winter 2024
Usability Leader Document Scanning Winter 2024
Grid Leader Document Scanning Winter 2024
Grid Leader OCR Winter 2024
Relationship Leader OCR Winter 2024
Relationship Leader Digital Process Automation (DPA) Winter 2024
15
Jamf Pro
Mobile Device Management (MDM)
Jamf Pro
View profileA complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that
A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that
Categories
G2 Awards
Best IT Management Products 2023
Relationship Leader Mobile Application Management Winter 2024
Results Leader Enterprise Mobility Management Winter 2024
Relationship Leader Enterprise Mobility Management Winter 2024
Europe Leader Enterprise Mobility Management Winter 2024
EMEA Leader Mobile Application Management Winter 2024
Europe Leader Mobile Application Management Winter 2024
EMEA Leader Enterprise Mobility Management Winter 2024
Results Leader Mobile Device Management (MDM) Winter 2024
16
Veeam Backup for AWS
File Recovery
Veeam Backup for AWS
View profileAmazon Web Services (AWS) provides a robust cloud platform for you to create and deploy business applications without the financial burden and time commitment of building and maintaining your own infrastructure. However, as referenced by the AWS Shared Responsibility Model, your applications and dat
Amazon Web Services (AWS) provides a robust cloud platform for you to create and deploy business applications without the financial burden and time commitment of building and maintaining your own infrastructure. However, as referenced by the AWS Shared Responsibility Model, your applications and dat
Categories
G2 Awards
Best IT Management Products 2023
Asia Pacific Leader Database Backup Winter 2024
Grid Leader Database Backup Winter 2024
Momentum Leader Database Backup Winter 2024
Asia Leader Database Backup Winter 2024
Asia Leader File Recovery Winter 2024
Asia Pacific Leader File Recovery Winter 2024
Momentum Leader File Recovery Winter 2024
17
IBM Turbonomic
AIOps Platforms
IBM Turbonomic
View profileIBM Turbonomic matches application demand to infrastructure supply to continuously ensure application performance. The software integrates with leading APM and IT service management solutions to form a control plane to automate IT resource management, on-premises and in multi-cloud environments.
IBM Turbonomic matches application demand to infrastructure supply to continuously ensure application performance. The software integrates with leading APM and IT service management solutions to form a control plane to automate IT resource management, on-premises and in multi-cloud environments.
Categories
G2 Awards
Best IT Management Products 2023
Best IT Infrastructure Products 2023
Implementation Leader Cloud Infrastructure Monitoring Winter 2024
Results Leader Cloud Infrastructure Monitoring Winter 2024
Results Leader AIOps Platforms Winter 2024
Implementation Leader AIOps Platforms Winter 2024
18
Acronis Cyber Protect Cloud
Cloud Data Security
Acronis Cyber Protect Cloud
View profileAcronis Cyber Protect Cloud unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating co
Acronis Cyber Protect Cloud unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating co
Categories
G2 Awards
Best Products for Small Business 2023
Best IT Management Products 2023
Best Software Products 2023
Best Security Products 2023
Highest Satisfaction Products 2023
Momentum Leader SaaS Backup Winter 2024
EMEA Leader SaaS Backup Winter 2024
Relationship Leader SaaS Backup Winter 2024
Implementation Leader SaaS Backup Winter 2024
19
Axcient x360Recover
Disaster Recovery as a Service (DRaaS)
Axcient x360Recover
View profileChain-free technology eliminates the need to perform labor-intensive reseeding of data, significantly reduces management costs, and ensures the integrity of backups.
Chain-free technology eliminates the need to perform labor-intensive reseeding of data, significantly reduces management costs, and ensures the integrity of backups.
Categories
G2 Awards
Best IT Management Products 2023
Momentum Leader Disaster Recovery Winter 2024
Grid Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Momentum Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Results Leader Disaster Recovery Winter 2024
Grid Leader Disaster Recovery Winter 2024
Momentum Leader Server Backup Winter 2024
Grid Leader Server Backup Winter 2024
20
Cove Data Protection
Server Backup
Cove Data Protection
View profileCove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365 data, all managed from a single multi-tenant dashboard. Cloud storage is included, with data centers worldwide to keep backups in region and isolated from the local network.
Cove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365 data, all managed from a single multi-tenant dashboard. Cloud storage is included, with data centers worldwide to keep backups in region and isolated from the local network.
Categories
G2 Awards
Best IT Management Products 2023
Europe Leader SaaS Backup Winter 2024
Momentum Leader Disaster Recovery Winter 2024
Usability Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Implementation Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Momentum Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Europe Leader Disaster Recovery Winter 2024
Canada Leader Server Backup Winter 2024
21
IBM Cloud Pak for Business Automation
Decision Management Platforms
IBM Cloud Pak for Business Automation
View profileDesign, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak™ is the latest deployment option of the IBM Automation Platform for Digital Business, available on Red Hat® OpenShift®.
Design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak™ is the latest deployment option of the IBM Automation Platform for Digital Business, available on Red Hat® OpenShift®.
Categories
G2 Awards
Best IT Management Products 2023
Asia Leader Business Process Management Winter 2024
Asia Pacific Leader Business Process Management Winter 2024
Grid Leader Business Process Management Winter 2024
Grid Leader Business Process Management Fall 2023
Grid Leader Enterprise Content Management (ECM) Spring 2023
Grid Leader Business Process Management Spring 2023
22
Kaseya VSA
Remote Support
Kaseya VSA
View profileKaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environment
Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environment
Categories
G2 Awards
Best IT Management Products 2023
Grid Leader Enterprise IT Management Winter 2024
Grid High performer Remote Monitoring & Management (RMM) Winter 2024
Grid Leader Service Desk Winter 2024
Usability Leader Enterprise IT Management Winter 2024
Usability Leader Remote Monitoring & Management (RMM) Winter 2024
Implementation Leader Patch Management Winter 2024
Grid High performer Enterprise IT Management Winter 2024
Grid Leader Enterprise IT Management Fall 2023
23
MSP360 Backup
Server Backup
MSP360 Backup
View profileMSP360 Backup is an easy-to-use solution with centralized management, monitoring, and reporting. The platform is natively integrated with all major public cloud services to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.
MSP360 Backup is an easy-to-use solution with centralized management, monitoring, and reporting. The platform is natively integrated with all major public cloud services to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.
Categories
G2 Awards
Best IT Management Products 2023
Europe High performer Online Backup Winter 2024
EMEA High performer Online Backup Winter 2024
Grid Leader Backup Solution Suites Winter 2024
Grid Leader Online Backup Winter 2024
Europe High performer Server Backup Winter 2024
EMEA High performer Server Backup Winter 2024
24
Freshstatus by Freshworks
IT Alerting
Freshstatus by Freshworks
View profileBranded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.
Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.
Categories
G2 Awards
Best IT Management Products 2023
Best Software Products 2023
Grid Leader IT Alerting Winter 2024
Relationship Leader IT Alerting Winter 2024
United Kingdom Leader IT Alerting Winter 2024
EMEA Leader IT Alerting Winter 2024
Europe Leader IT Alerting Winter 2024
25
BigPanda
AIOps Platforms
BigPanda
View profileBigPanda’s AIOps-powered platform helps IT Ops teams turn thousands of monitoring alerts into meaningful incidents, insights and action. BigPanda’s Event Correlation dramatically slashes IT noise and helps detect incidents as they form. This dramatically slashes IT noise and helps IT Ops, NOC and
BigPanda’s AIOps-powered platform helps IT Ops teams turn thousands of monitoring alerts into meaningful incidents, insights and action. BigPanda’s Event Correlation dramatically slashes IT noise and helps detect incidents as they form. This dramatically slashes IT noise and helps IT Ops, NOC and
Categories
G2 Awards
Best IT Management Products 2023
Highest Satisfaction Products 2023
Grid High performer AIOps Platforms Winter 2024
Usability Leader AIOps Platforms Winter 2024
Grid Leader IT Alerting Winter 2024
Grid Leader Incident Management Winter 2024
26
Backupify
SaaS Backup
Backupify
View profileProvider of backup, recovery, and data management solutions for Microsoft Office 365 and G Suite by Google Cloud.
Provider of backup, recovery, and data management solutions for Microsoft Office 365 and G Suite by Google Cloud.
Categories
G2 Awards
Best IT Management Products 2023
Implementation Leader Office 365 Management Winter 2024
Implementation Leader Online Backup Winter 2024
Implementation Leader SaaS Backup Winter 2024
Implementation Leader Office 365 Management Fall 2023
Implementation Leader Online Backup Fall 2023
Grid Leader Online Backup Fall 2023
Implementation Leader SaaS Backup Fall 2023
Implementation Leader Office 365 Management Summer 2023
27
LogMeIn Resolve
Remote Support
LogMeIn Resolve
View profileLogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and suppo
LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and suppo
Categories
G2 Awards
Best IT Management Products 2023
Implementation Leader Service Desk Winter 2024
Grid Leader Mobile Device Management (MDM) Winter 2024
Grid Leader Service Desk Winter 2024
Canada Leader Remote Desktop Winter 2024
Asia Leader Remote Desktop Winter 2024
India High performer Remote Desktop Winter 2024
28
xMatters
Incident Management
xMatters
View profilexMatters is an intelligent communications platform that connects insights from any system to the people that matter.
xMatters is an intelligent communications platform that connects insights from any system to the people that matter.
Categories
G2 Awards
Best IT Management Products 2023
Best Products for Enterprise 2023
Usability Leader IT Alerting Winter 2024
Relationship Leader IT Alerting Winter 2024
Relationship Leader Incident Management Winter 2024
Results Leader Incident Management Winter 2024
Results Leader IT Alerting Winter 2024
Usability Leader Incident Management Winter 2024
29
Zluri
SaaS Operations Management
Zluri
View profileZluri is an enterprise SaaS Management Platform (SMP). It helps you discover, manage and optimize your SaaS stack from a single dashboard. In short, Zluri puts the IT teams back in control of their new SaaS-ified landscape
Zluri is an enterprise SaaS Management Platform (SMP). It helps you discover, manage and optimize your SaaS stack from a single dashboard. In short, Zluri puts the IT teams back in control of their new SaaS-ified landscape
Categories
G2 Awards
Best IT Management Products 2023
Fastest Growing Products 2023
Relationship Leader Software Asset Management Tools Winter 2024
Relationship Leader SaaS Spend Management Winter 2024
Momentum Leader Software Asset Management Tools Winter 2024
Momentum Leader SaaS Operations Management Winter 2024
Usability Leader SaaS Spend Management Winter 2024
30
C2 ITSM
Service Desk
C2 ITSM
View profileC2 ITSM software solution is a web-based IT service management software solution, built around effective and easy to use service catalogs.
C2 ITSM software solution is a web-based IT service management software solution, built around effective and easy to use service catalogs.
Categories
G2 Awards
Best IT Management Products 2023
Canada High performer Service Desk Winter 2024
Canada High performer IT Service Management (ITSM) Tools Winter 2024
Relationship Leader IT Service Management (ITSM) Tools Winter 2024
Implementation Leader IT Service Management (ITSM) Tools Winter 2024
Grid High performer IT Service Management (ITSM) Tools Winter 2024
Usability Leader IT Service Management (ITSM) Tools Winter 2024
31
SysAid
IT Service Management (ITSM) Tools
SysAid
View profileSysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Categories
G2 Awards
Best IT Management Products 2023
Latin America Leader Service Desk Winter 2024
EMEA Leader Service Desk Winter 2024
Canada High performer Service Desk Winter 2024
United Kingdom High performer Service Desk Winter 2024
Europe Leader Service Desk Winter 2024
Latin America High performer IT Service Management (ITSM) Tools Winter 2024
32
Esper
Mobile Device Management (MDM)
Esper
View profileEsper is the ultimate platform for managing business-critical dedicated devices. With Esper’s robust capabilities for device lockdown, kiosk mode, remote control, over-the-air updates, deployment pipelines, and more, organizations of all sizes can automate standard MDM operations, enabling them to c
Esper is the ultimate platform for managing business-critical dedicated devices. With Esper’s robust capabilities for device lockdown, kiosk mode, remote control, over-the-air updates, deployment pipelines, and more, organizations of all sizes can automate standard MDM operations, enabling them to c
Categories
G2 Awards
Best IT Management Products 2023
Relationship Leader IoT Device Management Platforms Winter 2024
Asia Pacific High performer Enterprise Mobility Management Winter 2024
Momentum Leader IoT Device Management Platforms Winter 2024
Grid High performer IoT Device Management Platforms Winter 2024
Implementation Leader IoT Management Winter 2024
Results Leader IoT Management Winter 2024
Usability Leader Unified Endpoint Management (UEM) Winter 2024
33
ManageEngine ServiceDesk Plus
Service Desk
ManageEngine ServiceDesk Plus
View profileRun your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Categories
G2 Awards
Best IT Management Products 2023
Relationship Leader Remote Monitoring & Management (RMM) Winter 2024
Asia Pacific Leader Service Desk Winter 2024
Asia Leader Service Desk Winter 2024
Middle East High performer Help Desk Winter 2024
Asia High performer Service Desk Winter 2024
India High performer Service Desk Winter 2024
Grid High performer Remote Monitoring & Management (RMM) Winter 2024
EMEA Leader IT Service Management (ITSM) Tools Winter 2024
34
Fivetran
ETL Tools
Fivetran
View profileFivetran is an ETL tool, designed to reinvent the simplicity by which data gets into data warehouses.
Fivetran is an ETL tool, designed to reinvent the simplicity by which data gets into data warehouses.
Categories
G2 Awards
Best IT Management Products 2023
Grid Leader Data Extraction Winter 2024
Implementation Leader Data Extraction Winter 2024
EMEA Leader Data Extraction Winter 2024
Europe Leader Data Extraction Winter 2024
35
IBM MaaS360
Unified Endpoint Management (UEM)
Keep your business moving with mobile device management and security
Categories
G2 Awards
Best IT Management Products 2023
Results Leader Mobile Device Management (MDM) Winter 2024
Usability Leader Unified Endpoint Management (UEM) Winter 2024
Usability Leader Endpoint Management Winter 2024
Grid Leader Unified Endpoint Management (UEM) Fall 2023
Usability Leader Unified Endpoint Management (UEM) Fall 2023
Usability Leader Mobile Application Management Fall 2023
36
Scalefusion
Mobile Device Management (MDM)
Scalefusion
View profileScalefusion is a trusted partner for driving Enterprise Mobility for organizations across the globe. Secure and manage company-owned as well as Bring Your Own Devices (BYOD) with Scalefusion and augment employee productivity and efficiency.
Scalefusion is a trusted partner for driving Enterprise Mobility for organizations across the globe. Secure and manage company-owned as well as Bring Your Own Devices (BYOD) with Scalefusion and augment employee productivity and efficiency.
Categories
G2 Awards
Best IT Management Products 2023
Relationship Leader Enterprise Mobility Management Winter 2024
Usability Leader Unified Endpoint Management (UEM) Winter 2024
Relationship Leader Unified Endpoint Management (UEM) Winter 2024
37
Process Street
Standard Operating Procedures
Process Street
View profileProcess Street is a modern process management platform, helping teams share their core processes, then transform them into powerful no-code workflows.
Process Street is a modern process management platform, helping teams share their core processes, then transform them into powerful no-code workflows.
Categories
G2 Awards
Best IT Management Products 2023
Best Project Management Products 2023
Best Content Management Products 2023
Results Leader Client Onboarding Winter 2024
Implementation Leader Business Process Management Winter 2024
Usability Leader Business Process Management Winter 2024
Results Leader Business Process Management Winter 2024
Relationship Leader Business Process Management Winter 2024
Results Leader Standard Operating Procedures Winter 2024
38
The UiPath Platform™
Robotic Process Automation (RPA)
The UiPath Platform™
View profileUiPath enables business users with no coding skills to design and run robotic process automation
UiPath enables business users with no coding skills to design and run robotic process automation
Categories
G2 Awards
Best Development Products 2023
Best IT Management Products 2023
Usability Leader SAP Store Winter 2024
EMEA Leader SAP Store Winter 2024
Momentum Leader Process Mining Winter 2024
Grid Leader Process Mining Winter 2024
Grid Leader Rapid Application Development (RAD) Winter 2024
39
Unitrends Backup and Recovery
Server Backup
Unitrends Backup and Recovery
View profileProtects by bridging virtual, physical, and cloud. Unitrends has provided next-generation enterprise-class data protection to thousands of customers.
Protects by bridging virtual, physical, and cloud. Unitrends has provided next-generation enterprise-class data protection to thousands of customers.
Categories
G2 Awards
Best IT Management Products 2023
Grid Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Momentum Leader Disaster Recovery as a Service (DRaaS) Winter 2024
Grid Leader Disaster Recovery Winter 2024
Grid Leader SaaS Backup Winter 2024
Canada Leader SaaS Backup Winter 2024
Momentum Leader Disaster Recovery Winter 2024
40
Microsoft Intune Enterprise Application Management
Unified Endpoint Management (UEM)
Microsoft Intune Enterprise Application Management
View profileEnables secure mobile productivity. Enterprise mobility. Identity-driven security across devices, platforms, apps, and data. Modern Windows & Mac management.
Enables secure mobile productivity. Enterprise mobility. Identity-driven security across devices, platforms, apps, and data. Modern Windows & Mac management.
Categories
G2 Awards
Best IT Management Products 2023
Asia Leader Endpoint Management Winter 2024
India Leader Endpoint Management Winter 2024
Asia Pacific Leader Endpoint Management Winter 2024
41
Veeam Data Cloud for Microsoft 365
SaaS Backup
Veeam Data Cloud for Microsoft 365
View profileVeeam Backup for Microsoft 365 eliminates the risk of losing access and control over your Office 365 data including Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams so that your data is always protected and accessible
Veeam Backup for Microsoft 365 eliminates the risk of losing access and control over your Office 365 data including Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams so that your data is always protected and accessible
Categories
G2 Awards
Best IT Management Products 2023
Grid Leader Office 365 Management Winter 2024
Implementation Leader Office 365 Management Winter 2024
Usability Leader Office 365 Management Winter 2024
Momentum Leader Office 365 Management Winter 2024
EMEA Leader SaaS Backup Winter 2024
Grid Leader SaaS Backup Winter 2024
Momentum Leader SaaS Backup Winter 2024
42
OnPage
Incident Management
OnPage
View profileOnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.
OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.
Categories
G2 Awards
Best IT Management Products 2023
Canada High performer IT Alerting Winter 2024
Grid Leader Clinical Communication and Collaboration Winter 2024
Grid High performer IT Alerting Winter 2024
Grid High performer Incident Management Winter 2024
43
Hevo Data
Data Replication
Hevo Data
View profileIntegrate data from 150+ sources effortlessly with Hevo's Data Pipeline. Choose your data sources and destination, and start moving data in near real-time for faster analytics.
Integrate data from 150+ sources effortlessly with Hevo's Data Pipeline. Choose your data sources and destination, and start moving data in near real-time for faster analytics.
Categories
G2 Awards
Best IT Infrastructure Products 2023
Best IT Management Products 2023
Implementation Leader E-Commerce Data Integration Winter 2024
Implementation Leader ETL Tools Winter 2024
Implementation Leader Data Replication Winter 2024
Results Leader E-Commerce Data Integration Winter 2024
44
Acronis Cyber Backup
Server Backup
Acronis Cyber Backup
View profileAcronis Cyber Backup is the world’s easiest and fastest backup solution for all your data, whether it is located on-premises, in remote systems, in private and public clouds, or on mobile devices.
Acronis Cyber Backup is the world’s easiest and fastest backup solution for all your data, whether it is located on-premises, in remote systems, in private and public clouds, or on mobile devices.
Categories
G2 Awards
Best IT Management Products 2023
Europe Leader Online Backup Spring 2023
Europe Leader Server Backup Spring 2023
Grid Leader Online Backup Spring 2023
Grid Leader Server Backup Spring 2023
45
Microsoft Power Automate
Business Process Management
Microsoft Power Automate
View profileReach new heights of business productivity by automating repetitive, time-consuming tasks with Microsoft Power Automate.
Reach new heights of business productivity by automating repetitive, time-consuming tasks with Microsoft Power Automate.
Categories
G2 Awards
Best IT Management Products 2023
Implementation Leader Robotic Process Automation (RPA) Winter 2024
Canada Leader Business Process Management Winter 2024
India Leader Business Process Management Winter 2024
Asia Leader Business Process Management Winter 2024
Asia Pacific Leader Business Process Management Winter 2024
46
BetterCloud
SaaS Operations Management
BetterCloud
View profileBetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms.
BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms.
Categories
G2 Awards
Best Security Products 2023
Best Products for Enterprise 2023
Best IT Management Products 2023
Implementation Leader SaaS Spend Management Winter 2024
Grid Leader SaaS Operations Management Winter 2024
Grid Leader Data Loss Prevention (DLP) Winter 2024
47
OutSystems
Low-Code Development Platforms
OutSystems
View profileThe OutSystems AI-powered low-code platform helps you build enterprise-grade, mission-critical software in a fraction of the time. Now you can use low-code and GenAI to improve and accelerate every part of the software development lifecycle.
The OutSystems AI-powered low-code platform helps you build enterprise-grade, mission-critical software in a fraction of the time. Now you can use low-code and GenAI to improve and accelerate every part of the software development lifecycle.
Categories
G2 Awards
Best Development Products 2023
Best Products for Mid-Market 2023
Best Software Products 2023
Best Products for Enterprise 2023
Best Products for Small Business 2023
Highest Satisfaction Products 2023
Best IT Management Products 2023
Latin America Leader Rapid Application Development (RAD) Winter 2024
Europe Leader Low-Code Development Platforms Winter 2024
48
CloudKeeper
Cloud Cost Management
CloudKeeper
View profileCloudKeeper from TO THE NEW, is an AWS FinOps solution that guarantees to cut down your AWS bills by 5-15%. With CloudKeeper, we have helped 200+ of our customers optimize their AWS spend with a guaranteed reduction in their AWS bills. Key benefits - -Immediate cost reduction from day one -Instant
CloudKeeper from TO THE NEW, is an AWS FinOps solution that guarantees to cut down your AWS bills by 5-15%. With CloudKeeper, we have helped 200+ of our customers optimize their AWS spend with a guaranteed reduction in their AWS bills. Key benefits - -Immediate cost reduction from day one -Instant
Categories
G2 Awards
Best IT Management Products 2023
Relationship Leader Cloud Cost Management Winter 2024
Usability Leader Cloud Cost Management Winter 2024
Results Leader Cloud Cost Management Winter 2024
49
ManageEngine Mobile Device Manager Plus
Mobile Device Management (MDM)
ManageEngine Mobile Device Manager Plus
View profileManage your devices, apps, profiles and assets by performing mobile device management (MDM) operations to configure and secure mobile devices from a central location. It supports managing iOS, Android, Samsung SAFE & Samsung KNOX devices and Windows phones.
Manage your devices, apps, profiles and assets by performing mobile device management (MDM) operations to configure and secure mobile devices from a central location. It supports managing iOS, Android, Samsung SAFE & Samsung KNOX devices and Windows phones.
Categories
G2 Awards
Best IT Management Products 2023
Europe Leader Mobile Application Management Winter 2024
EMEA Leader Mobile Application Management Winter 2024
Grid Leader Mobile Device Management (MDM) Winter 2024
Implementation Leader Mobile Device Management (MDM) Winter 2024
Usability Leader Mobile Device Management (MDM) Winter 2024
EMEA Leader Mobile Application Management Fall 2023
50
Kintone
No-Code Development Platforms
Kintone
View profileBuild business applications and database apps faster and easier with Kintone, the agile, no-code application Platform as a Service (aPaaS). Collaborate around your apps and data, then deliver powerful, dynamic reports. Use Kintone's open API to connect the tools and services your company is already
Build business applications and database apps faster and easier with Kintone, the agile, no-code application Platform as a Service (aPaaS). Collaborate around your apps and data, then deliver powerful, dynamic reports. Use Kintone's open API to connect the tools and services your company is already
Categories
G2 Awards
Best IT Management Products 2023
Usability Leader Warehouse Management Winter 2024
Results Leader Warehouse Management Winter 2024
Implementation Leader Warehouse Management Winter 2024
FAQs
What are the G2 Best Software Awards?
G2’s Annual Best Software Awards ranks the world’s best software companies and products based on authentic, timely reviews from real users.
How are the winners determined?
30 different lists are generated using G2’s proprietary algorithm based on G2’s verified user reviews and publicly available market presence data. The top 100 software companies are ranked based on a combination of Satisfaction and Market Presence scores. The top 100 products are ranked based on reviews across all categories they are a part of. Satisfaction is an aggregate score based on a company’s products across their assigned categories. More tailored company and product lists (e.g., "India Software Companies" and "Products for Small Businesses") feature a smaller set of winners at 50 appearing on each list.
Read more about the methodology used to calculate G2’s Best Software Awards here.
How many reviews does a vendor need to be eligible?
To be included in one of G2’s Best Software Sellers or Best Software Products Lists, a software company or product must receive at least 50 approved and published reviews during the 2022 calendar year. Scores reflect only data from reviews submitted during this evaluation period.
How are the Best Software Awards different from quarterly badge lists?
For G2’s annual Best Software Awards, the scores reflect reviews submitted in the evaluation period - in this case, the calendar year 2022. Other G2 reports might include more or less data which would potentially show different rankings for software companies and products. Also, broadly-defined “Other” categories such as “Other Marketing Software” and “Other IT Security Software” were excluded to ensure we were evaluating products with relevant comparative scoring.
Read more about G2’s research scoring methodologies.
Can software sellers and products win multiple awards?
Yes. A software seller and/or product has the potential to be named on multiple lists based on its eligibility and rankings.
How are reviews verified and vetted?
It is important to us at G2 to be objective and trustworthy, with reviews being thoroughly vetted. To ensure this, we require the use of a LinkedIn™ account or verified business email address to validate a G2 reviewer’s identity and current employer. We also validate reviewers by partnering with companies to securely authenticate users through select platforms. We do not allow users to leave reviews for their current employers, former employers, or competitors.
For more information on the reviews process, view G2’s community guidelines.
Were G2’s 2023 Best Software Lists researched and published using the same methodology and criteria as past years? If not, what is new?
To be more inclusive of software companies and products, in 2022, we reduced the number of vendor-level reviews per calendar year to be eligible - from 100 to 50. This criteria is being leveraged for the 2023 list as well. Being eligible of course does not guarantee inclusion on a list.
In 2023, we also added net-new lists for:
- Companies
- UK Software Companies
- France Software Companies
- Germany Software Companies
- Products (persona-based)
- Best products for professionals in Customer Service
