Best Configuration Management Tools

How Many Configuration Management Tools Products Does G2 Track?

Total Products under this Category: 126

Category Stats (Sep 2026)

  • Average Rating: 4.33/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: env zero (+1.33%) - Among all products in this category, env zero recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Configuration Management Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 11,000+ Authentic Reviews
  • 126+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Configuration Management Tools

G2 Grid® for Configuration Management Tools plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, GitHub, Freshservice, inforcer, IBM Terraform (formerly HashiCorp Terraform), Right Click Tools, BackBox, and Red Hat Ansible Automation Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/configuration-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=github&focus%5B%5D=freshservice&focus%5B%5D=inforcer&focus%5B%5D=ibm-terraform-formerly-hashicorp-terraform&focus%5B%5D=right-click-tools&focus%5B%5D=backbox&focus%5B%5D=red-hat-ansible-automation-platform)

ServiceNow IT Service Management

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation.

Average Rating: 4.5/5.0

Total Reviews: 1,833

How Do G2 Users Rate ServiceNow IT Service Management?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.6/10)
  • Quality of Support: 8.6/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.6/10 (Category avg: 8.4/10)
  • Ease of Use: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow IT Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Consultant, Software Engineer
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 65% Large, 20% Medium

What Do G2 Reviewers Say About ServiceNow IT Service Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceNow IT Service Management, simplifying management and reporting tasks efficiently.
  • Users value the rich functionality of ServiceNow ITSM for efficient incident management and streamlined processes.
  • Users commend the streamlined efficiency of ServiceNow IT Service Management for tracking and improving IT service delivery.
  • Users value the extensive and customizable features of ServiceNow IT Service Management, benefiting from its continuous evolution and community support.
  • Users appreciate the strong automation capabilities of ServiceNow, enhancing operational efficiency and streamlining IT operations seamlessly.
Cons
  • Users find the learning curve steep, requiring significant effort and prior knowledge to utilize ServiceNow effectively.
  • Users find the licensing and implementation costs too high, which can be a barrier for smaller organizations.
  • Users find the complexity of configuring and customizing ServiceNow overwhelming, especially without dedicated expertise or training.
  • Users find the limited customization in ServiceNow ITSM can lead to difficulties in obtaining desired data effectively.
  • Users face customization difficulties with ServiceNow IT Service Management, particularly due to its complexity and high costs.

What Are Recent G2 Reviews of ServiceNow IT Service Management?

What Are G2 Users Discussing About ServiceNow IT Service Management?

GitHub

GitHub is where the world builds software. Millions of individuals, organizations and businesses around the world use GitHub to discover, share, and contribute software. Developers at startups to Fortune 50 companies use GitHub, every step of the way.

Average Rating: 4.7/5.0

Total Reviews: 2,340

How Do G2 Users Rate GitHub?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 8.7/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.4/10)
  • Ease of Use: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind GitHub?

  • Seller: GitHub
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @github
    2,673,925 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,653 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 31% Medium

What Do G2 Reviewers Say About GitHub?

AI-generated summary from verified user reviews

Pros
  • Users value GitHub's seamless collaboration and powerful version control, enhancing project transparency and workflow management.
  • Users appreciate the ease of use of GitHub, enabling seamless collaboration and efficient version control.
  • Users value the seamless team collaboration on GitHub, enhancing code sharing and workflow management effectively.
  • Users value the seamless collaboration offered by GitHub, enhancing project transparency and team workflow management.
  • Users value GitHub for its seamless version control, enhancing collaboration and streamlining the development process.
Cons
  • Users find the complexity in advanced features of GitHub challenging, particularly for newcomers and managing large repositories.
  • Users find the learning curve challenging, especially when designing workflows and managing permissions effectively.
  • Users find the complexity for beginners challenging, especially with CI/CD workflows and permission management.
  • Users find learning GitHub challenging due to overwhelming settings and complexities, making navigation difficult for newcomers.
  • Users find the steep learning curve of GitHub challenging, especially in mastering workflows and managing permissions.

What Are Recent G2 Reviews of GitHub?

What Are G2 Users Discussing About GitHub?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,308

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.6/10)
  • Quality of Support: 9.0/10 (Category avg: 8.6/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.4/10)
  • Ease of Use: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Medium, 21% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Freshservice, finding it intuitive and efficient for ticket management.
  • Users enjoy the user-friendly interface and extensive features of Freshservice, making task management effortless and customizable.
  • Users value the automation capabilities of Freshservice, allowing for streamlined processes and effective management of tasks.
  • Users value the seamless integrations of Freshservice, enhancing operational efficiency and simplifying workflows significantly.
  • Users appreciate the ease of use of Freshservice's ticketing system, enhancing efficiency and streamlining requests seamlessly.
Cons
  • Users find the missing features in Freshservice to be a significant limitation, impacting their overall efficiency.
  • Users often encounter limited features in Freshservice, hindering effective workflow and making management cumbersome.
  • Users find the steep learning curve of Freshservice challenging, due to customization complexities and lack of tutorials.
  • Users find the limited customization options of Freshservice frustrating and challenging for tailoring their experience effectively.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

inforcer

inforcer is the only multi-tenant platform built for MSPs combining Microsoft 365 management and threat detection and response. inforcer empowers MSPs to sell, secure, and support Microsoft 365 and Copilot at scale by standardizing security and data governance policies across multiple tenants, automating environment configuration, assessing tenant security posture, detecting threats in real time, and containing incidents automatically. Its reporting and automation features free teams from manual, error-prone scripting and help deliver consistent, secure customer experiences. The platform provides tools to evaluate tenant readiness, govern Copilot rollouts, and manage AI adoption at scale, equipping MSPs to deliver repeatable, recurring AI services to customers.

Average Rating: 4.8/5.0

Total Reviews: 55

How Do G2 Users Rate inforcer?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.6/10)
  • Quality of Support: 9.5/10 (Category avg: 8.6/10)
  • Ease of Admin: 9.3/10 (Category avg: 8.4/10)
  • Ease of Use: 9.3/10 (Category avg: 8.5/10)

Who Is the Company Behind inforcer?

  • Seller: Inforcer
  • Company Website:
  • Year Founded: 2022
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    212 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 65% Small, 33% Medium

What Do G2 Reviewers Say About inforcer?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient configuration management in Inforcer, ensuring consistency and ease in Microsoft 365 policy application.
  • Users find the ease of use in setting up client tenants quick and straightforward with Inforcer's pre-built policies.
  • Users value the ability to manage Microsoft 365 policies consistently across all tenants, streamlining client setup and security.
  • Users value the easy management of Microsoft 365 policies, ensuring consistent security across all tenants effortlessly.
  • Users find the setup ease of Inforcer beneficial, allowing for quick deployment of consistent Microsoft 365 policies.

What Are Recent G2 Reviews of inforcer?

Right Click Tools

Right Click Tools is a powerful suite of endpoint management, automation, and remediation tools designed to elevate what IT teams can accomplish with Microsoft ConfigMgr (SCCM) and Intune. Modern IT environments are complex, distributed, and constantly changing—and traditional consoles often don’t provide the visibility or speed required to stay ahead. Right Click Tools closes those gaps. By bringing real-time insights, one-click actions, and scalable automation directly into the tools IT already uses, it enables teams to see issues clearly, fix them quickly, and move on with confidence. Right Click Tools is built for the IT professionals responsible for keeping endpoints healthy, secure, and compliant. This includes systems administrators who need to troubleshoot and remediate issues quickly; IT directors who are focused on reducing risk, improving efficiency, and maintaining compliance; and security leaders who require real-time visibility into vulnerabilities like missing encryption, policy drift, or privileged access. Whether an organization manages thousands of devices on-premises, across hybrid environments, or entirely in the cloud, Right Click Tools gives teams the control and consistency required to support a modern, distributed workforce. Core features include real-time visibility, bulk automation, and powerful remediation capabilities that dramatically streamline endpoint management. IT teams can instantly surface non compliant devices, check encryption and patch status, manage local admin rights, deploy software, or kill rogue processes—all without scripting or switching tools. Right Click Tools becomes even more powerful with its three specialized add on modules: the Patching module delivers advanced patch reporting and compliance enforcement; the Privileged Access module enables controlled elevation and temporary admin rights without compromising security; and the Insights module provides rich dashboards and analytics that highlight vulnerabilities, policy drift, and operational gaps. Together, these capabilities give organizations the unified control, speed, and intelligence they need to identify issues quickly and remediate them at scale. What sets Right Click Tools apart is its unique combination of speed, simplicity, and depth. It brings together capabilities that would otherwise require multiple disconnected tools—or deep PowerShell expertise—and makes them intuitive and accessible to IT teams of any skill level. Its tight integration with both ConfigMgr and Intune, including a browser extension for the Intune console and advanced automation via Recast Management Server, gives organizations a seamless experience across cloud and on-premises environments. Trusted by more than 60,000 IT professionals worldwide, Right Click Tools consistently reduces risk, improves compliance, and saves teams hundreds of hours annually. It’s the essential toolkit for organizations that want to manage endpoints smarter, faster, and more securely—no scripting required.

Average Rating: 4.8/5.0

Total Reviews: 68

How Do G2 Users Rate Right Click Tools?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.6/10)
  • Quality of Support: 9.3/10 (Category avg: 8.6/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.4/10)
  • Ease of Use: 9.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Right Click Tools?

  • Seller: Recast Software
  • Company Website:
  • Year Founded: 2015
  • HQ Location: St. Louis Park
  • Twitter: @RecastSoftware
    2,103 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 75% Large, 21% Medium

What Do G2 Reviewers Say About Right Click Tools?

AI-generated summary from verified user reviews

Pros
  • Users find Right Click Tools to be a user-friendly solution that simplifies daily IT management tasks effectively.
  • Users love the powerful feature set of Right Click Tools, especially its Remote Software Center and automation capabilities.
  • Users love the automation capabilities of Right Click Tools, significantly reducing manual work and improving efficiency.
  • Users appreciate the responsive and easy-to-work-with customer support of Right Click Tools, enhancing their IT management experience.
  • Users celebrate the usefulness of features in Right Click Tools, greatly enhancing their daily work routines.
Cons
  • Users note integration issues with remote devices and the slow migration to cloud services affecting overall management capabilities.
  • Users find the access restrictions confusing as unlicensed products clutter the interface unnecessarily.
  • Users face implementation issues with Right Click Tools, particularly regarding cloud migration and required setup efforts.
  • Users often face access issues that complicate permission settings and hinder smooth operation of Right Click Tools.
  • Users find authentication issues challenging at times, affecting access and functionality of Right Click Tools.

What Are Recent G2 Reviews of Right Click Tools?

What Are G2 Users Discussing About Right Click Tools?

IBM Terraform (formerly HashiCorp Terraform)

IBM Terraform (formerly HashiCorp Terraform) is an infrastructure as code tool that lets you define both cloud and on-prem resources in human-readable configuration files that you can version, reuse, and share. You can then use a consistent workflow to provision and manage all of your infrastructure throughout its lifecycle. Terraform can manage low-level components like compute, storage, and networking resources, as well as high-level components like DNS entries and SaaS features. Terraform creates and manages resources on cloud platforms and other services through their application programming interfaces (APIs). Providers enable Terraform to work with virtually any platform or service with an accessible API.

Average Rating: 4.6/5.0

Total Reviews: 115

How Do G2 Users Rate IBM Terraform (formerly HashiCorp Terraform)?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.6/10)
  • Quality of Support: 8.2/10 (Category avg: 8.6/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.4/10)
  • Ease of Use: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind IBM Terraform (formerly HashiCorp Terraform)?

  • Seller: HashiCorp
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, CA
  • Twitter: @hashicorp
    103,221 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,110 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: DevOps Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Large, 34% Medium

What Do G2 Reviewers Say About IBM Terraform (formerly HashiCorp Terraform)?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of IBM Terraform, enhancing efficiency and reliability in infrastructure management across clouds.
  • Users benefit from automation efficiency with Terraform, streamlining infrastructure management across multiple cloud providers seamlessly.
  • Users appreciate the ease of use of IBM Terraform, enjoying seamless infrastructure management across multiple cloud providers.
  • Users appreciate the efficiency of IBM Terraform, streamlining infrastructure management across multiple cloud providers effortlessly.
  • Users appreciate the effortless infrastructure automation of IBM Terraform, enhancing consistency across multiple cloud providers.
Cons
  • Users find state file management challenging in Terraform, especially in collaborative settings that can lead to conflicts.
  • Users find data management issues with state files challenging, particularly in team settings due to potential conflicts.
  • Users find the steep learning curve challenging, especially for beginners dealing with complex configurations and state management.
  • Users find the learning difficulty significant, particularly with HCL and managing state files effectively.
  • Users often face merge conflicts in state file management, particularly in collaborative settings, complicating their workflows.

What Are Recent G2 Reviews of IBM Terraform (formerly HashiCorp Terraform)?

What Are G2 Users Discussing About IBM Terraform (formerly HashiCorp Terraform)?

BackBox

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes.

Average Rating: 4.5/5.0

Total Reviews: 193

How Do G2 Users Rate BackBox?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.6/10)
  • Quality of Support: 9.4/10 (Category avg: 8.6/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.4/10)
  • Ease of Use: 9.3/10 (Category avg: 8.5/10)

Who Is the Company Behind BackBox?

  • Seller: BackBox
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Global, OO
  • Twitter: @Back_Box
    292 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior Network Administrator
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 38% Large, 31% Small

What Do G2 Reviewers Say About BackBox?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of BackBox, enhancing workflow efficiency and reducing manual efforts in backups.
  • Users find BackBox highly easy to use, enhancing workflow efficiency with its flexible automation and excellent support.
  • Users appreciate the robust backup and recovery features of BackBox, ensuring operational efficiency and heightened security.
  • Users value the time-saving automation of BackBox, enhancing workflow efficiency and reducing manual backup efforts.
  • Users value the ready-to-use setup of BackBox, enhancing efficiency with categorized penetration testing tools and automation.
Cons
  • Users find the complex setup of BackBox challenging, particularly for those lacking prior experience with the tool.
  • Users find the steep learning curve of BackBox daunting, making initial setup challenging for smaller teams.
  • Users find the interface complex and advanced features challenging, requiring significant time and effort to master.
  • Users find a lack of features like streamlined scheduling and automation templates limits effective use of BackBox.
  • Users experience slow performance with BackBox, especially during mass deployments and updates, affecting their workflow efficiency.

What Are Recent G2 Reviews of BackBox?

What Are G2 Users Discussing About BackBox?

Red Hat Ansible Automation Platform

Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers.

Average Rating: 4.6/5.0

Total Reviews: 369

How Do G2 Users Rate Red Hat Ansible Automation Platform?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.6/10)
  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.4/10)
  • Ease of Use: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Red Hat Ansible Automation Platform?

  • Seller: Red Hat
  • Year Founded: 1993
  • HQ Location: Raleigh, NC
  • Twitter: @RedHat
    300,769 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19,487 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, DevOps Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 48% Large, 36% Medium

What Do G2 Reviewers Say About Red Hat Ansible Automation Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the seamless automation of Red Hat Ansible Automation Platform enhances efficiency with minimal human interaction.
  • Users value the automation efficiency of Red Hat Ansible Automation Platform, streamlining operations without human intervention.
  • Users value the easy integrations of Red Hat Ansible Automation Platform, streamlining their automation workflows effortlessly.
  • Users value the task automation capabilities of Red Hat Ansible Automation Platform, streamlining processes without human intervention.
  • Users value the ease of use in Red Hat Ansible Automation Platform, making automation accessible even for beginners.
Cons
  • Users experience a steep learning curve with Ansible, requiring adjustments from traditional methods and installation challenges.
  • Users find the learning difficulty of Red Hat Ansible Automation Platform challenging due to its complexity and management issues.
  • Users find the complexity of the environment and licensing overwhelming, complicating management and scaling efforts.
  • Users find the complex setup of Red Hat Ansible Automation Platform challenging, especially with dependency management and installation.
  • Users note automation issues, including difficulties with inventory export and security that need further improvement.

What Are Recent G2 Reviews of Red Hat Ansible Automation Platform?

What Are G2 Users Discussing About Red Hat Ansible Automation Platform?

AWS Config

AWS Config is a fully managed service that enables you to assess, audit, and evaluate the configurations of your AWS resources. It provides a detailed inventory of your AWS resources and their configurations, continuously monitors and records configuration changes, and allows you to automate the evaluation of recorded configurations against desired configurations. This helps in maintaining compliance and security within your AWS environment. Key Features and Functionality: - Resource Configuration Tracking: Continuously monitors and records configurations of your AWS resources, providing a comprehensive inventory and history of configuration changes. - Compliance Auditing: Evaluates resource configurations against desired states or compliance policies, enabling automated compliance checks and reporting. - Change Management: Simplifies change management by providing detailed records of configuration changes, aiding in troubleshooting and operational analysis. - Security Analysis: Assists in security monitoring by identifying potential vulnerabilities through configuration assessments and historical analysis. Primary Value and Problem Solved: AWS Config addresses the challenge of managing and maintaining the desired configurations of AWS resources. By providing continuous monitoring, detailed configuration histories, and automated compliance checks, it helps organizations ensure that their AWS environments adhere to internal policies and external regulatory requirements. This reduces the risk of misconfigurations, enhances security posture, and simplifies operational troubleshooting, thereby improving overall governance and operational efficiency.

Average Rating: 4.4/5.0

Total Reviews: 48

How Do G2 Users Rate AWS Config?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 8.9/10 (Category avg: 8.6/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.4/10)
  • Ease of Use: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind AWS Config?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 40% Large, 29% Small

What Do G2 Reviewers Say About AWS Config?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration of AWS Config with other AWS services for enhanced automation and governance.
  • Users value the seamless integration with other AWS services that enhances automation and governance capabilities.
  • Users value the seamless integration of AWS Config with other services, enhancing automation and governance capabilities.
  • Users value the seamless integration of AWS Config with other services, enhancing governance and compliance automation.
  • Users value the ease of use of AWS Config, finding it intuitive for monitoring their necessary information.
Cons
  • Users find the complex setup of AWS Config challenging, requiring extensive knowledge and time for customization.
  • Users find customization difficult due to the complexity of initial setup and managing custom Config Rules.
  • Users find poor reporting capabilities in AWS Config, often needing additional integrations for adequate analytics.
  • Users find the time-consuming setup and customization of AWS Config to be a notable drawback in their experience.

What Are Recent G2 Reviews of AWS Config?

What Are G2 Users Discussing About AWS Config?

CoreView

CoreView is the leading SaaS platform for Microsoft 365 Tenant Resilience. Trusted by enterprises worldwide, CoreView secures the configuration, identity, and access layers of Microsoft 365 across Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID. It hardens tenants against attack, reduces privilege and blast radius, detects configuration tampering, and restores security posture after incidents. By protecting these workloads at the tenant level, CoreView ensures organizations can prevent compromise, withstand intrusion, and recover with confidence from cyber threats and operational disruption.

Average Rating: 4.6/5.0

Total Reviews: 116

How Do G2 Users Rate CoreView?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.6/10)
  • Quality of Support: 9.3/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.4/10)
  • Ease of Use: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind CoreView?

  • Seller: CoreView
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Washington, DC
  • Twitter: @CoreViewHQ
    1,043 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    201 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Construction
  • Company Size: 51% Large, 32% Medium

What Do G2 Reviewers Say About CoreView?

AI-generated summary from verified user reviews

Pros
  • Users praise CoreView for its exceptional automation capabilities, significantly streamlining IT processes and saving valuable time.
  • Users appreciate the ease of use of CoreView, noting its simplicity and time-saving automated functionalities.
  • Users value the time-saving reporting capabilities of CoreView, transforming hours of work into quick, efficient results.
  • Users highlight the productivity improvement achieved through streamlined management and powerful automation in CoreView.
  • Users appreciate the centralized management of CoreView, enabling streamlined oversight of Microsoft 365 across all teams.
Cons
  • Users face a steep learning curve with CoreView, making initial navigation and setup challenging for newcomers.
  • Users find navigation issues challenging, particularly for beginners and non-technical members adjusting to UI changes.
  • Users find the limited features of CoreView challenging, particularly in workflow setup and data exportability.
  • Users find insufficient training a challenge, as the complex setup and features require a steep learning curve.
  • Users experience slow performance with CoreView, affecting operations like details entry and synchronization tasks.

What Are Recent G2 Reviews of CoreView?

What Are G2 Users Discussing About CoreView?

Azure Automation & Control

Enable continuous services and compliance with automation and configuration management

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Azure Automation & Control?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.6/10)
  • Quality of Support: 8.6/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.9/10 (Category avg: 8.4/10)
  • Ease of Use: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Azure Automation & Control?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 41% Small, 30% Large

What Are Recent G2 Reviews of Azure Automation & Control?

What Are G2 Users Discussing About Azure Automation & Control?

Harness Platform

Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time.

Average Rating: 4.6/5.0

Total Reviews: 327

How Do G2 Users Rate Harness Platform?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.6/10)
  • Quality of Support: 9.1/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.4/10)
  • Ease of Use: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Harness Platform?

  • Seller: Harness
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco
  • Twitter: @HarnessWealth
    1,389 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,832 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 40% Medium

What Do G2 Reviewers Say About Harness Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Harness Platform essential for streamlining their development projects effectively.
  • Users highlight the easy integration and comprehensive documentation of Harness Platform, streamlining project implementation and feature management.
  • Users value the ease of managing feature flags across environments, enhancing flexibility and control in deployment.
  • Users appreciate the easy setup of Harness Platform, allowing quick implementation of feature flags and A/B testing.
  • Users find the easy integrations in Harness Platform enhance their workflow and improve productivity significantly.
Cons
  • Users note the missing features in Harness Platform, particularly regarding multiple filters and flexibility compared to other tools.
  • Users find the activation and deactivation clarity lacking, causing confusion in managing feature flags effectively.
  • Users express frustration over limited features, including SDK options and difficulties with traffic splitting and flag management.
  • Users note a steep learning curve with Harness Platform, requiring time to master its extensive features and tools.
  • Users criticize the poor UI of Harness Platform, finding it difficult to manage feature flags effectively.

What Are Recent G2 Reviews of Harness Platform?

What Are G2 Users Discussing About Harness Platform?

Progress Chef

The Progress Chef portfolio consists of multiple, integrated products. It offers a set of capabilities that provide organizations the flexibility to support different use cases. All these capabilities are based on a trusted set of tools rooted in open source, starting with the ability to configure, deploy and manage all aspects of a technology stack as well as the ability to secure and support compliance across the asset fleet. The Chef portfolio includes configuration/infrastructure management, application delivery (including edge support and device management as well as support for security and compliance), all of which are supported by a single pane of glass for fleet wide visibility and control.

Average Rating: 4.3/5.0

Total Reviews: 134

How Do G2 Users Rate Progress Chef?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.6/10)
  • Quality of Support: 8.1/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.1/10 (Category avg: 8.4/10)
  • Ease of Use: 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Progress Chef?

  • Seller: Progress Software
  • Company Website:
  • Year Founded: 1981
  • HQ Location: Burlington, MA.
  • Twitter: @ProgressSW
    48,773 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,242 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: DevOps Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Large, 39% Medium

What Are Recent G2 Reviews of Progress Chef?

What Are G2 Users Discussing About Progress Chef?

Canonical Netplan

Netplan is a utility for easily configuring networking on a linux system. You simply create a YAML description of the required network interfaces and what each should be configured to do. From this description Netplan will generate all the necessary configuration for your chosen renderer tool.

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate Canonical Netplan?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.6/10)
  • Quality of Support: 8.5/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.4/10)
  • Ease of Use: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Canonical Netplan?

  • Seller: Canonical Ltd.
  • Year Founded: 2004
  • HQ Location: London
  • Twitter: @Canonical
    110,908 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,067 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 42% Medium, 32% Large

What Are Recent G2 Reviews of Canonical Netplan?

What Are G2 Users Discussing About Canonical Netplan?

AWS CodePipeline

AWS CodePipeline is a continuous integration and continuous delivery (CI/CD) service that automates the build, test, and deployment phases of your release process. By modeling your software release workflow, CodePipeline enables rapid and reliable application and infrastructure updates. It integrates seamlessly with various AWS services and third-party tools, allowing you to create a streamlined and efficient pipeline tailored to your development needs. Key Features and Functionality: - Workflow Modeling: Define your release process with a series of stages (e.g., build, test, deploy) and actions, providing a clear visualization and management of your pipeline. - Parallel Execution: Increase workflow speed by configuring build, test, and deployment actions to run concurrently. - AWS Integrations: Connect with services like AWS CodeCommit, AWS CodeBuild, AWS CodeDeploy, and AWS Lambda to automate various stages of your release process. - Third-Party Tool Integration: Easily incorporate external tools such as GitHub, Jenkins, and others into your pipeline for source control, build, test, or deployment actions. - Custom Plugins: Integrate your own systems by registering custom actions, allowing for a tailored pipeline that meets specific requirements. - Declarative Templates: Define your pipeline structure using JSON documents, facilitating easy updates and creation of new pipelines. - Access Control: Manage permissions and control over your release workflow using AWS Identity and Access Management (IAM). - Notifications: Set up Amazon Simple Notification Service (SNS) notifications for events impacting your pipelines, keeping your team informed of status changes. Primary Value and User Solutions: AWS CodePipeline addresses the need for efficient and reliable software release processes by automating the steps involved in building, testing, and deploying applications. This automation reduces manual intervention, minimizes errors, and accelerates the delivery of new features and updates. By integrating with a wide range of AWS services and third-party tools, CodePipeline offers a flexible and scalable solution that adapts to various development workflows. Ultimately, it empowers development teams to focus on innovation and quality, ensuring that applications are delivered to users swiftly and with confidence.

Average Rating: 4.3/5.0

Total Reviews: 62

How Do G2 Users Rate AWS CodePipeline?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.6/10)
  • Quality of Support: 8.8/10 (Category avg: 8.6/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.4/10)
  • Ease of Use: 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind AWS CodePipeline?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 36% Large, 36% Small

What Do G2 Reviewers Say About AWS CodePipeline?

AI-generated summary from verified user reviews

Pros
  • Users value the easy integrations of AWS CodePipeline with various AWS services, making deployments hassle-free.
  • Users appreciate the seamless integrations of AWS CodePipeline with various AWS services for efficient deployment workflows.
  • Users appreciate the easy integration with AWS services, streamlining their DevOps processes and enhancing productivity.
  • Users appreciate the seamless integration and abundant tools offered by AWS CodePipeline for service deployment.
  • Users value the comprehensive suite of tools in AWS CodePipeline that enhances the DevOps lifecycle significantly.
Cons
  • Users face complexity issues with AWS CodePipeline, making simple setups feel unnecessarily complicated and challenging to troubleshoot.
  • Users find API limitations frustrating, impacting tracking and external access to pipeline execution progress.
  • Users find the complexity of AWS CodePipeline challenging due to its multiple components and troubleshooting difficulties.
  • Users find the complex setup for cross-account pipelines cumbersome and time-consuming, hindering efficient project management.
  • Users face delay issues in AWS CodePipeline, especially when configuring cross-account setups that complicate the process.

What Are Recent G2 Reviews of AWS CodePipeline?

What Are G2 Users Discussing About AWS CodePipeline?

Adam Crivello
AC
Researched and written by Adam Crivello
Updated October 3, 2024

Configuration Management Topics

Expand/Collapse

Learn More About Configuration Management Tools

What are Configuration Management Tools?

In software, configuration management refers to the process of tracking and conducting changes made to applications during the development process. Configuration management tools track changes to applications and their infrastructure to ensure configurations are in a known and trusted state and configuration details don’t rely on DevOps tribal knowledge. These platforms enhance visibility across teams about system states and configuration statuses to empower efficiency and streamline a company’s control process. When desired configurations are determined, this software automatically configures systems to that state via configuration files.

Companies use configuration management software’s integrations with version control systems, software testing tools, bug tracking software, and other software development tools to facilitate internal best practices and productivity.

Key Benefits of Configuration Management Tools

  • Increase efficiency
  • Define change control processes
  • Enable visibility and understanding across teams and departments
  • Automate configuration
  • Allow quicker restoration in cases of infrastructure failure

Why Use Configuration Management Tools?

Configuration management tools make life easier for DevOps teams and improve process quality by minimizing the risk of both human error and the need for human effort. Team knowledge becomes less ethereal and more concrete thanks to configuration management software’s record-keeping functionality. Configuration files enable this software to automatically configure systems to their desired state. Configuration management software’s maintenance of easily reproducible system states also improves response times when systems and applications fail.

Preserve and share knowledge — Application and system configuration can involve many intricate, finicky settings and moving parts. DevOps teams often run the risk of relying on tribal knowledge to maintain and adjust infrastructural configuration, which can cause trouble as teams and practices shift. With configuration management software, teams can exchange tribal knowledge for thorough records of change process documentation. This streamlines onboarding processes and preserves comprehensive knowledge in an easily accessible state, enabling a more efficient workflow and better collaboration. Configuration documentation and changes can be constantly adjusted and managed via this software, ensuring processes remain updated and visible.

Efficient configuration — Configuring applications and system infrastructure is meticulous work, and the configuration of a desired state can be challenging to reproduce. Configuration management software’s comprehensive historical records of system states alleviate this issue by presenting configuration information in an accessible form. Not only is this information readable by users, it also exists in the form of configuration files, allowing this software to automatically configure systems to their desired state. This alleviates workloads and allows DevOps team members to focus on other tasks.

Effective system restoration — Crashes, bugs, and full-on system failures can be relatively common in any DevOps environment. When applications and their infrastructure fail and systems go down, a DevOps teams’ number one priority is restoring all systems to get things running again as quickly as possible. Sometimes crashes can lead to software configurations being reset, which can make it difficult to restore to its desired state. Thanks to configuration management tools, teams can rest easy knowing configurations are fully recorded in an easily reproducible way. This makes it much easier for developers and IT professionals to restore software and system crashes.

Who Uses Configuration Management Tools?

Developers and IT professionals use configuration management solutions to facilitate shared knowledge and control internal systems and infrastructure. This promotes better DevOps workflows by encouraging software developers and Ops teams to work together in an agile environment.

Software developers — Software developers use configuration management tools to track and manage application infrastructures. This helps teams collaborate on builds while enhancing visibility and empowering productive responses when build configurations aren’t working. Developers also use configuration management software to maintain functional knowledge of system states in a DevOps environment, allowing them to collaborate with Ops teams more effectively.

IT professionals — IT professionals use configuration management tools to track and manage system states in a DevOps environment. This helps Ops teams collaborate when tackling infrastructure challenges and improving system architecture.

Configuration Management Tools Features

Configuration identification — Configuration management tools have the functionality to individually identify any instance, or version, of a software product or build. Every time a build is reconfigured or structured, configuration management can capture a “snapshot" of the entire state of the software, which is then stored in a comprehensive historical record. Builds can be rolled back to previous configurations if necessary, and teams have full visibility to promote effective collaboration.

Configuration control — Configuration management solutions formalize internal change processes through configuration control. Users can make changes to their software while ensuring each change is fully authorized and documented. Team leads can set permissions to control access across the team. This feature facilitates software changes by enabling review, authentication, and adherence to internal best practices when managing configuration.

Configuration status monitoring — Configuration management platforms not only record configuration changes but monitors the status of each instance of an application or system. This ensures the current configuration of each element of the system is always known. Users can react more effectively to issues thanks to the complete view delivered by configuration management software.

Automatic configuration — Configuration management software can automatically configure applications and systems to the desired state. By capturing and storing software states via configuration files, this software minimizes the manual aspect of software configuration. Users can indicate desired configurations so if a failure occurs, configuration management software can automatically reconfigure the system.