Userflow Reviews & Product Details

Thank you so much for taking the time to share such a thoughtful review, Marcus! This means a lot to our team.

It’s fantastic to hear that Userflow has empowered your support team to build and own content without having to rely on engineering. That cross-functional ownership is exactly what we’re aiming for, and we love hearing that it’s making your team more proactive and engaged. I’m also really glad the setup experience and documentation worked smoothly for your engineers, and that staging vs. production clarity has been helpful.

On your feedback about linking to gated knowledge base content—that’s a really fair callout. I just shared your input with our product team and as we continue to explore better support for more complex documentation setups like yours, we may reach out for additional feedback. This type of input is exactly how we continue improving the product, so we really appreciate you taking the time to share your thoughts :)

Thanks again for being a customer, and we’re excited to grow alongside you! Please don’t hesitate to reach out anytime if there’s more you’d like to see.

-Lauren

Thanks so much for the thoughtful review, James! We really appreciate you taking the time to share this.

It’s great to hear that Userflow’s flexibility and ease of setup are helping you move quickly and support your users more effectively, especially during onboarding. We’re also glad the auditing tools and multilingual support are making it easier to deliver more targeted guidance.

And thank you for the honest feedback on AI flow creation via Smartflow. That feedback is really helpful. You’re right that it currently works best for simpler, more straightforward journeys, and your suggestion around setting clearer expectations is a great call. That’s something we’re actively looking at as we continue to improve it, and I have already shared your feedback directly with our product team.

Thanks again for the feedback and for using Userflow. It genuinely helps us make the product better. 🙏

Thank you so much for the thoughtful review, Arlo! We’re thrilled to hear how easy it’s been for your team to create and manage tours without code, especially knowing it’s helped you scale onboarding beyond a single owner. That’s exactly the kind of flexibility we aim to deliver.

It’s also great to hear that Userflow has helped reduce the time your CSM and Sales teams spend on training and support, while giving users instant guidance right when they need it. And we’ll be sure to pass along the shoutout to Maria. She’ll be so happy to hear it (and we agree—she's amazing!).

Thanks again for taking the time to share your experience. We’re grateful to be part of your onboarding journey and excited to keep supporting your team as you grow!

-Lauren (Head of Marketing) & the rest of the Userflow team

Hi Karine, thank you so much for the kind words! We’re thrilled to hear Userflow has become a tool you can’t go without, and that the flexibility is helping you quickly roll out updates and keep your clients informed.

We really appreciate the feedback on analytics and reporting as well. That’s an area we’re actively investing in (we just launched FlowAI Insights last week!), and input like yours helps shape where we go next. If you’d like help getting more out of the reporting that’s available today, or want to share more context on what you’re missing, our team would love to help. Just reach out to support@userflow.com

Thanks again for taking the time to share your experience!

-Lauren, Head of Marketing, Userflow

Hi Yılmaz, hank you for the thoughtful review! We love hearing that Userflow feels lean, simple, and robust, and that it’s helping you ship experiences quickly without added developer cost. That’s exactly what we aim for.

We also appreciate the note on customization. We’re continuously working to expand flexibility while keeping things easy to use, and feedback like this helps us strike the right balance. If there are specific customizations you’ve been wishing for, we’d love to hear more! Feel free to reach out to support@userflow.com and our team will be happy to dig in with you.

Thanks again for sharing your experience!

- Lauren, Head of Marketing, Userflow

Thanks so much for the thoughtful review. We really appreciate you taking the time to share your experience with Userflow.

We’re glad to hear the intuitive UI, ease of creating tours and announcements, and low setup effort have been valuable for your team. Helping teams communicate new features, guide users effectively, and track usage with minimal friction is exactly what we aim to deliver.

We also hear your feedback on pricing differences between plans. As teams scale and need more advanced capabilities, pricing can sometimes feel like a bigger step than expected, and that’s something we’re actively mindful of as we continue to evolve our plans and packaging.

If you’d ever like to talk through your use case or explore options that better fit your needs, our team would be happy to help. You can always reach us at support@userflow.com

Thanks again for being a Userflow customer. We truly appreciate your feedback.

-Lauren, Head of Marketing

Hi Steven! Thank you so much for taking the time to leave this review.

We’re thrilled to hear that ease of use and our continuous improvements stand out to you. Making Userflow simple to adopt and constantly better is something our team cares deeply about, so it’s great to know that’s resonating.

And your comment about wishing you’d used Userflow sooner genuinely made us smile 🙂 Helping teams ramp prospects and customers with clear, step-by-step guidance is exactly what we built Userflow for, especially during growth phases like the one you’re in.

Thanks again for the kind words and for being a part of our journey. If there’s ever anything we can do to support you further, don’t hesitate to reach out!

- Lauren