Meredith J.

Small-Business (50 or fewer emp.)

11/27/2023

"Was great until it wasn't."

2.5/5

What do you like best about Trainual?

Quick and easy to search for instructions and explanations for my employees while they are working. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Trainual recently decided to change how we're able to categorize and organize our information with no feedback or warning to its users (at least not from my company). They are not giving us the ability to continue using and organizing our information in the way that we already have it set up. So basically we have to change our whole setup to make it work going forward. We're looking for alternatives instead. The mothly fees are way too expensive to be this limited in the use of the software and who knows when they'll make another arbitrary change that makes our account useless. Review collected by and hosted on G2.com.

Response from Mallory Glessner of Trainual

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Hi Meredith,

Thanks for the candid review here. We’re super thrilled about the “great” part but obviously not about the “until it wasn’t” part.

First off, you’re right about the lack of timely communication leading up to the recent releases. That was a definite miss on our part. The good news is we’ve already made major adjustments to our communication process. Going forward, there will be advance notice long before any major program update along with guidance on how to prepare for it. You may have already noticed this in action as we help you prepare for the upcoming migration of Collections to Groups.

Speaking of which, you mentioned that you felt you no longer have the ability to organize your information the way you’ve had it in the past and that you feel you have to change your whole setup to make it work. The main organizational change we’re making is removing the Collections feature simply because is largely inflexible and limiting in what you can do with it. Here’s a quick video (link below) that explains why. Instead, we’ll utilize the new Groups feature in place of collections. The good news is these do exactly the same thing your collections did (grouping content), but the offer other abilities that collections didn’t have. The video above covers these abilities as well.

All that said, it’s clear you’ve taken meaningful time to organize your content in a way that made sense for you and your company, and these changes have caused a disruption to that organization. Our Success Coaches, Shawn and Rach, have already helped many customers who have found themselves in a similar spot as you, and I know they’d be happy to meet with you to understand what your needs are and help you to accomplish them within the realm of these new and updated features. You can schedule a coaching session here (https://meetings.hubspot.com/trainualcoach/-trainual-success-coaching-crx).

Thanks for sharing your honest feedback. We do appreciate it because it helps us to improve our processes and do things better going forward.

See how Trainual improved

Trainual Reviews & Product Details

Trainual turns documentation into execution — and chaos into confidence. Trainual is an AI-powered training, learning, and knowledge management platform built for teams that need clarity, consistency, and accountability. Think of it as your all-in-one knowledge base meets modern LMS — where every how-to, role, process, and policy lives in one central place. No more disconnected teams or scattered docs. With Trainual, your SOPs, training content, and company knowledge are centralized, searchable, and assignable — so the what, how, and who stays crystal clear. Whether you're training new hires, upskilling your team, or handing off responsibilities, Trainual ensures everyone knows how to do things the right way — right when they need to. Start by documenting how work gets done. Create step-by-step guides and process documentation in minutes with AI-powered tools that help you move fast and stay consistent. Then, turn that into role-based training paths tailored to each job function. From operations and orientation to policies and procedures and even compliance, Trainual aligns your team and makes your systems scalable. Assign individual and role-based responsibilities, track training progress, and automate accountability. And with AI-powered search, smart suggestions, and a connected knowledge base, answers are always easy to find — and even easier to follow. The result? Faster training. Clearer expectations. Aligned, happy teams.

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Trainual Demo - Stay on top of training in one, easy-to-access spot

The Home page is your snapshot of everything you need to do (and know!) in Trainual. From here, you can view progress at a glance, reference assignments you’ve completed, and jump right into training to-dos. Plus, quickly access training and team insights.

Trainual Demo - One organized spot for all your processes, policies, and people

Trainual is more than an onboarding and training tool. It’s an interactive wiki for your business. Once your team starts documenting what they do, you’re on your way to building a turnkey operations manual and playbook for every role in your business.

Trainual Demo - Easy step-by-step training with videos, GIFs, and 700+ content integrations

Do you people prefer to watch videos instead of reading an employee manual? Probably. Do people love GIFs? Yup. Trainual makes training easy and fun! Embed videos, GIFs, and images, slides, etc. right into your step-by-step training modules whenever you want to make it easier or more fun to expla...

Trainual Demo - Easily start with 300+ Templates

Get a head start on documentation with our pre-built library Templates. Simply add any template to your account and customize it to fit your unique business. We have templates for HR, Marketing, Sales, specific tools like Slack and Zoom, and so many more.

Trainual Demo - Assign roles and responsibilities to team members and groups

Use the role chart to map out your current (and future) reporting structure by role. Plus, get a snapshot of where employees should — and shouldn’t — spend their time with the Delegation Planner. Who's accountable for what has never been more clear.

Trainual Demo - Keep tabs on training and onboarding with people and subject reports

See snapshots of team-wide and individual training progress, plus the team’s overall completion for each training. Giving you a quick glance at what’s overdue, what’s been e-signed, test results, and more! (Google Docs can’t do that.)

Meet Trainual. The easiest way to train and grow your team - all in one place.

Get to Know Trainual: Explore Key Features and How it Works

Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.

Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!

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Brenda T.

Human Resources Director

Mid-Market (51-1000 emp.)

2/10/2026

"Trainual Makes Success Scalable—and Employees Stay Engaged"

5/5

What do you like best about Trainual?

Trainual helps new hires be successful right off the bat, improve time to productivity, and boost engagement. This impacts overall team success. The shared documentation is easy to access, and there’s so much flexibility with the ability to embed files, videos, hyperlinks, and more. It’s also very easy to share changes and updates as things evolve. Without Trainual, my team and I would not be as successful in our work. The UI is great—simple to use and genuinely effective. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

There isn't much I dislike. It's a great product! Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

It allows us to document and retain knowledge so that, if there is turnover, the knowledge and information don’t leave with one person. This helps reduce gaps in the work and keeps things moving smoothly. Additionally, it supports everyone on my team in being successful. Setting someone up for success is a win for everyone: the individual, the team, and the business. Engagement is key, and this is a critical tool for employee satisfaction. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Thank you for such an incredible review! We love hearing how Trainual is helping your team ramp faster, stay engaged, and keep knowledge from walking out the door when turnover happens. That “win for everyone” mindset is exactly what Trainual is built for, and it means a lot to hear it’s making a real impact for your team.

Josiah D.

Learning and Development Specialist

Mid-Market (51-1000 emp.)

2/2/2024

"Intuitive Learning Management System"

4/5

What do you like best about Trainual?

Trainual has implemented several tools and data components that have streamlined employee onboarding and tracking. First off, Training Paths have simplified content assignment. With a custom template, I know each employee is getting access to the correct content, in the order it was designed for. Secondly, Trainual has updated the ability to review content completion and resetting previous completions as needed. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Sometimes there are updates that I wasn't aware of, requiring me to figure out its implementation on my own. Trainual University is a helpful too, but it seems like some updates slip through the cracks on guiding users on how to best use them. Review collected by and hosted on G2.com.

Response from Mallory Glessner of Trainual

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Thanks for sharing your feedback, Josiah! So glad to hear that you've enjoyed your time using Trainual and working with our team. We hear you on feature updates and are actively working on new ways to make this process smoother and easier for all. Here if you need anything - we appreciate you so much!

Morris S.

CEO Sims Training and Consulting, LLC

Small-Business (50 or fewer emp.)

8/7/2025

"Trainual makes my life easier"

5/5

What do you like best about Trainual?

Trainual allows me to create systems, and it is systems that make everything easier. The options within Trainual allow me to make it "my own" by creating groups and subjects and organizing the content.

One of the best parts is that our team "bought in" to using it and the users love it! Easy to find the information and training they are using it for. Someone on the team is in the system daily. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Once I had the system designed and populated there have been no real downsides. The work has to go in on the front end learning the system and some trial and error on setting it up the way you ultimately want it to work and your purpose for using it in the first place. That's true of any new system and Trainual isn't immune to it. The training videos do make the process easier as well as the direct support I received from the support group. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Repetitive questions are now answered with, "If you look at Trainual you'll find what you're looking for, and it has more detail than what I can give you here."

Onboarding no longer requires face to face training on company policy and systems. Here's one of best parts: I can require people to complete certain parts or they continue to be reminded that they haven't completed all the requirements. That's really important for Industry and Company compliance. I know who has completed which parts and who has not.

Training now includes some self directed training opportunities while other training is structured with a specific sequence required: you must complete A before you go to B. This is a great benefit to me because certain content must be learned in a sequence while other content can be completely self directed. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Morris, this is music to our ears 🙌

Love that Trainual’s become your go-to for systems and that your team’s all-in on using it daily. Huge win that it’s taking repetitive questions off your plate and keeping compliance training on track. The mix of self-directed and structured learning sounds like it’s working perfectly for your world — exactly what we love to see.

Appreciate the shoutout to our training videos and support crew, too! 💜

Sonam C.

Head of Finance and Governance

Mid-Market (51-1000 emp.)

10/28/2025

"Efficient Training with Some Flexibility Challenges"

4.5/5

What do you like best about Trainual?

I really appreciate how Trainual saves time by reducing the need for in-person training. Staff can self-train using clear information on systems and processes, ensuring consistency and saving time on onboarding and new processes. I value Trainual's structured playbooks, step-by-step process documentation, and onboarding paths the most. They make it easy for staff to self-train, ensure consistency, and reduce the need for in-person training. Additionally, the initial setup was straightforward and easy to follow. Although it took some time to upload and document processes, the platform itself was intuitive and simple to implement. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Updating and editing content can feel time-consuming at times, and the platform can be a bit rigid when processes change frequently. More flexibility and faster editing would improve the experience. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Love hearing this — thank you! It’s awesome to know Trainual’s helping you keep everything in one place and making onboarding a breeze. Totally hear you on the editing side — quicker, smoother updates are something we’re actively improving. Appreciate you taking the time to share your experience!

Bri B.

Vice President of Operations

Small-Business (50 or fewer emp.)

1/15/2026

"Trainual: Our Easy Single Source of Truth for Onboarding, SOPs & Ongoing Learning"

5/5

What do you like best about Trainual?

We use Trainual agency-wide as our single source of truth. It powers everything from onboarding and SOPs to ongoing learning and development, so our team always knows how we operate and where to find answers. It keeps our processes organized, and it’s genuinely easy to use and update, which makes adoption across teams simple. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I’d love to see a ChatGPT integration that allows users to ask questions and get clear, conversational answers pulled directly from our Trainual content. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual solves the problem of scattered knowledge, inconsistent processes, and tribal information living in people’s heads. By centralizing everything into one system, Trainual gives us clarity, consistency, and accountability. New hires ramp faster, teams execute more consistently, and leaders spend less time answering repeat questions or retraining on the same processes. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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This is exactly the kind of use case we love to see. Having one clear place where teams can find answers, stay consistent, and keep learning makes such a difference. Awesome news! We recently released our new AI assistant directly inside Trainual, so now your team can ask questions directly in the search bar and get a conversational answer based on your content. If you'd like to learn more our support team is available to help teach you and your team how to use it!

Tom G.

Operations Team Lead

Mid-Market (51-1000 emp.)

5/12/2025

"Essential for Streamlined Onboarding and Knowledge Management"

5/5

What do you like best about Trainual?

I use Trainual for onboarding new employees, HR policies and procedures, and as a 'wiki' for company operations. Trainual makes our content more digestible and easier to find, unlike our previous system, WorkRamp. The AI features are great, especially for content creation, enhancing confidence in finding information. I also like the 'rewrite' features, which allow me to adjust the writing style without altering the content. Additionally, Trainual transforms static content into a more engaging experience by embedding gifs and videos. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I don't have any dislikes at this time. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Hey Tom — “damn near perfect” might be our new favorite compliment. 🙌

We’re pumped to hear that the switch from your old wiki setup is going smoothly — and that things like AI search, videos, and yes, even GIFs (the unsung heroes of training 😄) are making the experience better for your team.

Major shoutout for calling out the content check-in reminders too. We built that to save folks from the whole “wait… when did we last update this?” moment — so it’s great to hear it’s doing its job!

Thanks for the kind words — and welcome again to the Trainual crew. We’re glad you’re here!

Ashelley W.

Training Coordinator/Health & Wellness Coordinator

Mid-Market (51-1000 emp.)

1/15/2026

"Trainual Turns Scattered Know‑How Into Clean, Organized Training Modules"

5/5

What do you like best about Trainual?

Trainual excels at taking scattered processes, institutional memory, and “this is how we do it” know‑how and turning it into clean, organized modules. For agencies like DOB, where workflows span multiple systems and teams, that structure is gold. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Trainual shines with linear processes, but when you’re dealing with multi‑path workflows — like CRM scenarios, permitting exceptions, or role‑specific variations — it can feel a bit boxed in.

You sometimes have to get creative to represent real‑world nuance. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual is essentially solving the operational chaos that happens when knowledge lives in people’s heads, processes vary by team, and training depends on whoever happens to be available. For someone in your role — orchestrating enterprise‑wide training, technical rollouts, and consistent adoption — the benefits are especially tangible. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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This is such a great way to put it — thank you. We love hearing how Trainual’s helping turn institutional knowledge into something clear and usable across teams. And you’re right: real-world workflows aren’t always linear, so we appreciate you sharing how you’ve had to get creative to capture that nuance. Feedback like this is incredibly valuable, we're so grateful you took the time to let us know!

Cody T.

Training and Development Lead

2/5/2026

"Solid Training Tool with Room for Improvement"

3.5/5

What do you like best about Trainual?

I love that Trainual acts as an LMS in many ways. It's great for creating meaningful trainings and allows people to complete training on their own time. I appreciate that it serves as a great resource to ensure everyone stays on the same page. The ability to share via video and pictures, and break up content so it's not just long pages of manuals, makes it engaging. I also love that you can gauge understanding through tests, which adds an interactive element. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I think it’s pretty limiting in the fact that participants can’t upload videos as a test response from their phone or photo library. It would be nice for participants to be able to record a video or upload from photo library on tests to demonstrate their understanding of the work. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Thanks for the thoughtful review! Love hearing Trainual’s been a strong self-paced training hub for your team and that the mix of video, images, and tests keeps things engaging. The idea of letting learners upload or record video responses from their phone is a really smart callout — we just sent this to our product team to make sure they have eyes on it. Thanks for being a part of the Trainual community!

Becky W.

Learning and Development Manager

Small-Business (50 or fewer emp.)

2/3/2026

"Streamlines Training, But Searchability Needs Work"

3/5

What do you like best about Trainual?

I like that it's easy to add content to Trainual. It's simple to add PDFs, links, GIFs, and spreadsheets, which makes it very easy to add the content we need. I also appreciate the visual appearance of the platform. Often we're adding PDFs for individuals to access easily, and they can download them without hassle. It's great to be able to update or trade them out if something changes. The links help us share videos and other resources with clients and candidates in one convenient spot. And we're strong in our GIF game, so it's great to have that consistency in how we communicate as a team. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I think one of the biggest hurdles is finding information once it's in there. I've been working in it for almost four years now, and I still struggle with where information is kept. So I think there could be an easier way to see the information and easier ways to find the information. Maybe tabs at the top that's breaking down each section, more easily accessible and always visible. I do wish there was a better way for the person maintaining Trainual to flag information that needs updating. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Thank you for such a thoughtful and honest review, it’s clear you’ve spent a lot of time building in Trainual! We’re really glad the flexibility around PDFs, links, visuals, and updates has been a strong fit for your team.

We really appreciate the feedback on searchability and organization, especially as content grows over time. If you’re open to it, our CX team would love to connect and help you work through structure, navigation, and ways to surface content so things feel easier day to day. We’re also sharing this feedback with our product team — the ideas you shared around visibility and updates are especially helpful. Thanks again for sticking with us and taking the time to share what would make Trainual work even better for you.

Chad E.

2/3/2026

"Effortless Training with Step-by-Step Guides"

5/5

What do you like best about Trainual?

One thing I've liked about Trainual is that even though we've been using it for about a year with only one person going through it due to low turnover, it's convenient to go in and edit on a weekly basis if needed, making it fool-proof. I appreciate being able to reconfigure things, add some funny pictures to make the content more entertaining. It's been pretty easy to use, even for someone like me who's not very tech-savvy. I also find the step-by-step setup is straightforward and helps make procedures clear. Having the capability to add YouTube links is handy, as it lets our techs access short videos for quick learning in the field. We've been able to put codes in there that pertain to our work, and it's great for providing customers with reasons for pricing while ensuring techs are certified and trained. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish there were better options to maybe put some more pictures in, and that could be me not doing it right. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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This is such a great example of Trainual in action, thank you for sharing it. We love that you’ve made the content clear, a little fun, and easy to update, especially for techs learning in the field. And you’re not alone on the images piece — if you ever want tips on adding more visuals or laying things out, our support team would be happy to help you get the most out of it.