EF

Eric F.

District Manager

Mid-Market (51-1000 emp.)

6/27/2021

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"Good product for getting information from customers experiences"

4/5

What do you like best about SMG - Service Management Group?

Quick links in order to have fast accessed setup Review collected by and hosted on G2.com.

What do you dislike about SMG - Service Management Group?

When setting up reporting it's a bit disorganized when trying to look for specific items Review collected by and hosted on G2.com.

What problems is SMG - Service Management Group solving and how is that benefiting you?

Focusing on customer interaction with her team members so they're not assuming what the customers are experiencing in the restaurant Review collected by and hosted on G2.com.

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 ![SMG - Service Management Group](https://play.vidyard.com/223cW1783yG3m8Tn8nZc3f.jpg "SMG - Service Management Group")

Response from Shelley Bosler of SMG - Service Management Group

[Editedit](https://www.g2.com/survey_responses/smg-service-management-group-review-4828853/official_response/edit)

Eric! Thank so much for your feedback + suggestions. We also appreciate you using the video feedback option. If you need assistance with your dashboards please reach out to the support center - your team would be more than happy to assist you.

[See how SMG - Service Management Group improved](https://helpline.smg.com/)

Rating Updated (7/7/2021)
Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 50 reviewers think of SMG - Service Management Group

4.6 out of 5 · Verified reviews from real users

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