# ShipStation Reviews **Vendor:** Auctane **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.3/5.0 **Total Reviews:** 555 ## About ShipStation ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer-loyalty with a branded returns and exchanges branded portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping:Ship globally with confidence, with prepaid duties and taxes, customs forms, and more. ## ShipStation Pros & Cons **What users like:** - Users admire the **ease of use** of ShipStation, allowing effortless management of numerous parcels daily. (11 reviews) - Users highlight the **easy integrations** of ShipStation, seamlessly connecting their shipping and management systems for streamlined operations. (8 reviews) - Users value the **seamless integrations** of ShipStation, enhancing efficiency and simplifying shipping logistics effectively. (8 reviews) - Users value the **seamless ecommerce integration** of ShipStation, simplifying shipping operations and enhancing overall efficiency. (6 reviews) - Users appreciate the **diverse shipping options** and automation features of ShipStation, simplifying their shipping management process. (6 reviews) - Customer Support (5 reviews) - Users value the **easy rate comparison** feature, simplifying shipping decisions and enhancing user experience. (5 reviews) - Users find **easy shipping integration** with ShipStation crucial for streamlining logistics and enhancing business efficiency. (4 reviews) - Fast Shipping (4 reviews) - Functionality (4 reviews) **What users dislike:** - Users express frustration over **poor customer support** , highlighting long hold times and unhelpful responses to issues. (7 reviews) - Users criticize ShipStation for being **expensive with hidden costs** , leading to frustration and a loss of trust. (6 reviews) - Users find the **limited options** in ShipStation frustrating, as payment methods and features are not diverse enough. (4 reviews) - Users experience significant **technical issues** with ShipStation, including slow performance, unresolved bugs, and unresponsive support. (4 reviews) - Users often find **ShipStation's complexity** daunting, especially during the initial setup and integrating various accounts. (3 reviews) - Users find ShipStation **not user-friendly** , experiencing slow performance and frustrating customer support issues. (3 reviews) - Users find the **interface design clunky** , making it less intuitive and frustrating to use ShipStation effectively. (3 reviews) - Printing Issues (3 reviews) - Users are frustrated by **shipping limitations** that cause orders to reappear and complicate the user experience. (3 reviews) - Account Issues (2 reviews) ## ShipStation Reviews ### 1. Streamlined Order Tracking and Multi-Carrier Shipping in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Tashira C. | Operations and Shipping Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ShipStation?** I like that I can use this for internal order management tracking as well as be able to ship using multiple carriers in one website. **What do you dislike about ShipStation?** I don't like that we cant tie multiple packages with different specifications such as dry ice without having to split the order. I also don't like that once you enter an order, if it is misspelled you have to cancel and re-enter, a simple edit would be nice. I also wish it could accommodate UPS Premier service as well as DHL Medical Express, these are just not available yet. **What problems is ShipStation solving and how is that benefiting you?** Solves having to ship via each carrier website individually Solves order tracking and management Creates packing slips automatically with our templates as well as customs documents ### 2. Easy to Use, Do not like their forced Inusrance **Rating:** 3.0/5.0 stars **Reviewed by:** Clint T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about ShipStation?** I feel it easy to use. The interface is very clear. **What do you dislike about ShipStation?** The method of creating shipments with multiple packages. Also, the fact that they did away with carrier insurance and force you to buy their insurance product. That boosts their profits but the cost to use Shipstation has not been lowered. Other providers force you to use their insurance and have the same UPS rates and their service is FREE. I am going to change to Pirate Ship or Veeqo because of this. **What problems is ShipStation solving and how is that benefiting you?** It helps with repetitive data entry. ### 3. Strong Shipping Options and Ever-Improving Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Rushi B. | Chief Business Development Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about ShipStation?** Shipping options are a strong point. The built-in shipping carriers, along with the ability to bring your own contract, are really helpful for both small and large businesses. Shipstation’s automations are also improving more and more every day, which makes the overall shipping workflow easier to manage. **What do you dislike about ShipStation?** Sometimes it misses sending the tracking info back to the connected system. It only happens occasionally, but it can be inconvenient when it does. **What problems is ShipStation solving and how is that benefiting you?** Shipping is made easy. Address validation helps avoid errors. The integration with Zendesk automates parts of our customer support operations. It also helps us choose the best and cheapest carrier to save on costs. Overall, it’s hassle-free to use the built-in carrier options. ### 4. Streamlined Shipping with Room for Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey W. | Wholesale account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about ShipStation?** I like ShipStation because of its convenience and how it streamlines all the retail orders to one location. It's easy to edit and use, and our shipping department uses it with ease as well. The initial setup process was easy with no major problems. **What do you dislike about ShipStation?** It is not integrated back, so when we edit an order, it needs to be edited in all systems. You also need to make sure you adjust the ship dates in the correct locations. **What problems is ShipStation solving and how is that benefiting you?** ShipStation makes it easier to ship directly to customers and print shipping labels. It streamlines all retail orders to one location, is easy to edit and use, making it convenient for our shipping department. ### 5. Fast and easy way to manage our shipping workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | Owner, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about ShipStation?** The software continues to innovate and update quickly. We have added several new businesses, and incorporating them into the workflow is fast and helps maintain our professional image. **What do you dislike about ShipStation?** We still occasionally need to kill and restart ShipStation Connect to get it to recognize our label printer and scale. I would like to see this resolved in a more robust fashion. When it works, it's fantastic. **What problems is ShipStation solving and how is that benefiting you?** It makes it super easy to calcuate shipping costs and quickly figure out the most cost effective solution. Being able to quickly compare prices from multiple shippers is a life saver. ### 6. One of the best portals out there **Rating:** 3.5/5.0 stars **Reviewed by:** Shino B. | Director of Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ShipStation?** I haven't seen any new updates that draw my attention or are useful in our work flow but I appreciate things continue to work without having to change anything on our end. **What do you dislike about ShipStation?** Login issues haven't happened for a while, can login by going to the previous link now. **What problems is ShipStation solving and how is that benefiting you?** Being able to have 3PL fulfillment or have another company sell and fulfill their products directly by using automation rules, so there aren't much manual work to make these things happen on a regular basis. ### 7. Good Program That Got Too Expensive For Me **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ShipStation?** It has integrations with GlobalPost which is the best international shipping option I have found. **What do you dislike about ShipStation?** The cost is still the main issue. Like so many small companies that get bought up, it just becomes a game to squeeze higher $$ from users. **What problems is ShipStation solving and how is that benefiting you?** Ship station has the best international shipping option for small lightweight packages. I kept the minimum plan with Shipstation just for that service. And it is easier to create labels than our current software we use for most shipments. ### 8. Effortless Shipping and Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about ShipStation?** ShipStation hooks to everything and makes shipping easy. I even like how much we save on shipping using ShipStation. We use the mobile app and use ShipStation to verify orders as well. Customer support is great at answering any questions we have quickly. Setting up ShipStation was easy as it just plugs quick and easy in to Shopify and Amazon. Simplifying the shipping we do on a daily basis. ShipAtation has become a crucial part to our company. **What do you dislike about ShipStation?** Not everything printable is customizable. **What problems is ShipStation solving and how is that benefiting you?** ShipStation allows us to ship from one screen for Amazon, QuickBooks, and Shopify orders all at the same time. It helps our warehouse staff to only need to look at one screen to know what needs to be shippped. ### 9. Simple and easy to use... kinda **Rating:** 4.0/5.0 stars **Reviewed by:** Gary H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2020 **What do you like best about ShipStation?** Really like the platform... when it works! Constantly drops the API connection between it and my WooCommerce store. Shopify got booted months ago, but I think that's more of shopify pushing their shipping service than anything. **What do you dislike about ShipStation?** Really on the fence whether I'll keep it. I may drop my WooCommerce store and drop shipstation as well. I think paying 9.95 a month is not too bad though, does come in handy when I was using it for both stores. Also is one hell of an accounting tool when all of the sales are in the system. Not anymore. **What problems is ShipStation solving and how is that benefiting you?** Really helpful on managing orders, plus having it for accounting does help quite a bit! ### 10. Streamlined Shipping with Excellent Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Gayle W. **Reviewed Date:** October 28, 2025 **What do you like best about ShipStation?** I have been using ShipStation for about six years and appreciate its capability to seamlessly integrate with our POS system and manage online shipping need. One of the things I love about ShipStation is its ease of use, from setting it up initially to its day-to-day operations, it has been very smooth. The quick shipment features, ability to create labels promptly, and securing good shipping rates effectively streamline our shipping logistics. It handles tracking and sends out confirmation updates efficiently which significantly helps with customer communication. The address validation and alerting our customers about the status of their shipments are very useful features. I value the quick calculation and purchase of shipping labels, especially from UPS. Additionally, the feature that allows us to generate labels and retrospectively check on shipments for our customers extends our business efficiency. Moreover, staying competitive with pricing is crucial for us, and ShipStation meets this need effectively. I am also pleased with the reporting structure, which aids in our business management. Overall, ShipStation significantly simplifies the processes of our online e-commerce shipping. **What do you dislike about ShipStation?** I feel that ShipStation could improve by offering more options for best purchase decisions. **What problems is ShipStation solving and how is that benefiting you?** ShipStation streamlines our shipping logistics, enabling quick shipment, easy label creation, good rates, and efficient order tracking. It integrates with our POS for seamless online purchases and provides competitive pricing, making it an essential part of our business. ## ShipStation Discussions - [What is ShipStation used for?](https://www.g2.com/discussions/shipstation-what-is-shipstation-used-for) - 2 comments - [Does ShipStation use USPS?](https://www.g2.com/discussions/does-shipstation-use-usps) - 3 comments - [How much does it cost to ship with ShipStation?](https://www.g2.com/discussions/how-much-does-it-cost-to-ship-with-shipstation) - 1 comment - [Should I use ShipStation?](https://www.g2.com/discussions/should-i-use-shipstation) - 3 comments - [What is ShipStation used for?](https://www.g2.com/discussions/what-is-shipstation-used-for) - 2 comments ## ShipStation Pricing - **Starter**: Starting at $14.99 Perfect for small businesses to set up and manage their shipping operation. - **Standard**: Starting at $29.99 Designed for businesses needing more advanced capabilities that scale. - **Premium**: Starting at $349.99 Built for larger businesses managing complex shipping and logistics. 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