![Saravanan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saravanan P.")
SP

Saravanan P.

Cloud Architect

Enterprise (\> 1000 emp.)

11/15/2022

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"Very good tool"

4.5/5

What do you like best about ServiceNow Customer Service Management?

It improves service operations and engages customers with digital workflows. Solve customer problems by bringing front, middle, and back offices together. Proactively address issues and automate common requests. Scale to meet growing customer needs. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Customer Service Management?

Building workflows takes time and effort as it is not Out of Box. The scheduled tasks feature is sometimes buggy in our current version; however, we have been provided great support in getting this resolved. Review collected by and hosted on G2.com.

What problems is ServiceNow Customer Service Management solving and how is that benefiting you?

Solve customer problems by bringing front, middle, and back offices together. Proactively address issues and automate common requests. Scale to meet growing customer needs. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 476 reviewers think of ServiceNow Customer Service Management

4.4 out of 5 · Verified reviews from real users

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