![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.")
RR

Rahul R.

Lead - Business Processs

Financial Services

Mid-Market (51-1000 emp.)

11/4/2022

"SNOW is a friendly tool for both user and support executive. Easy to handle, understand and resolve"

5/5

What do you like best about ServiceNow Customer Service Management?

SNOW is a friendly tool for both users and support executives. Easy to handle, understand and track the progress of queries. Comparing to the other tools available, SNOW is the best. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Customer Service Management?

The report generation is a bit tricky. The layout setting needs to be a bit more user friendly. Instead of setting the layout with IF's and AND's enable some filters will help Review collected by and hosted on G2.com.

What problems is ServiceNow Customer Service Management solving and how is that benefiting you?

Almost all types of queries can be handled through SNOW. It is very easy to create and resolve queries. From a support expert perspective, it helps me to increase my productivity and for businesses, it is very easy to get all the queries solved in time Review collected by and hosted on G2.com.

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Rating Updated (8/17/2025)
Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 479 reviewers think of ServiceNow Customer Service Management

4.4 out of 5 · Verified reviews from real users

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