FA Frinto A. Manager-Operations Mid-Market (51-1000 emp.) 9/27/2022 "End to end automation of Customer Service Management through ServiceNow. Must try !" 4.5/5 What do you like best about ServiceNow Customer Service Management? ServiceNow Customer Service Management software enables the timely address of customer and client queries in a much-streamlined manner without any issue. It has many built-in features and capabilities which help bring excellent customer satisfaction and a wonderful experience that lasts forever. It helps in bringing in more confidence amongst our users. The configuration capabilities of CSM software with other 3rd party software go well, and there is no issue in compatibility. All our client requests, service and IT requests are managed in one go at one place through ServiceNow, and the response time from their team is fantastic. Their end-to-end team is punctual and disciplined to our requests and gives a beautiful, long-lasting experience. Excellent integration capabilities and specialized in providing best-in-class experience to customers globally. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Customer Service Management? No dislikes at all. One of the best customer service experiences through all-in-one CSM solutions from ServiceNow. Their tech and customer service team is highly responsive to our various requests and provides the best experience through timely resolution. Also, we would request kind consideration on a slight reduction of their premium version tariff so that many organizations can get for real buy and utilize the services to the maximum level possible. Review collected by and hosted on G2.com. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Timely address and resolution of IT and service requests from various departments. Highly customized and excellent integration capabilities. It goes well with all kinds of dashboards and portals and does not pose any integration issues. We are starting with its API with other external portals, and the deployment is no longer a hassle. A smooth onboarding and deployment across all our departments. The SLA signing process is smooth, and even its renewal is no longer a problem. The process is smoothened now. All our workforce processes and workflows are optimized by following critical solutions, which help generate good revenue and profit for our department, and there is no waste. Revenue optimization by bringing in process efficiency and improved productivity across all departments. Dashboard and Visual analytics is available round the clock for progress tracking and updates The chatbot system is of enormous utility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite See what 479 reviewers think of ServiceNow Customer Service Management 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/servicenow-customer-service-management/reviews)