![Syed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed F.")
SF

Syed F.

Senior Digital Marketing Executive

Mid-Market (51-1000 emp.)

12/20/2022

"Best and Efficient Customer Management Tool"

4.5/5

What do you like best about ServiceNow Customer Service Management?

It is easy for the user to use and configure. When new employees join the organization, they can easily use the apps and tickets, requests, issues, problems and revisions to do daily responsibilities. The best part is its APIs available for multiple programms, increasing the ability to produce visually appealing reports. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Customer Service Management?

It is always challenging to create reports and dashboards for the first time. The user interface needs to be enhanced, and it's important to keep better track of both agent and user comments Review collected by and hosted on G2.com.

What problems is ServiceNow Customer Service Management solving and how is that benefiting you?

Thanks to Service Now, we can now handle client contacts better. Now that we can track how customers contact us, we can decide if we can solve their problems instantly. Review collected by and hosted on G2.com.

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4.4 out of 5 · Verified reviews from real users

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