--- title: Salesforce B2B Commerce Reviews meta_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 300 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 300 scale: '5' date_modified: '2026-07-13' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2B Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 300 ## About Salesforce B2B Commerce Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business. ## Salesforce B2B Commerce Pros & Cons **What users like:** - Users value the **ease of use** of Salesforce B2B Commerce, benefiting from streamlined purchasing and deep integration. (26 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with the Salesforce ecosystem enhancing order management and customer experiences. (22 reviews) - Users value the **deep native integration** of Salesforce B2B Commerce with the Salesforce ecosystem, enhancing business efficiency. (20 reviews) - Users value the **seamless integration** of Salesforce B2B Commerce with Salesforce CRM, enhancing B2B transactions and account management. (18 reviews) - Users value the **easy integrations** of Salesforce B2B Commerce, enhancing efficiency in managing orders and client interactions. (17 reviews) - Integration Capabilities (17 reviews) - Users value the **custom features and ease of integration** with Salesforce B2B Commerce, enhancing site compatibility and accessibility. (13 reviews) - Efficiency (11 reviews) - B2B Marketing (10 reviews) - Customer Satisfaction (10 reviews) **What users dislike:** - Users find the **expensive pricing model** challenging due to unclear costs and additional fees, affecting ROI. (19 reviews) - Users find the **complex setup** and costs of Salesforce B2B Commerce can hinder effective implementation and customization. (17 reviews) - Users find **Salesforce B2B Commerce implementation complex and costly** , requiring technical support for effective customization. (15 reviews) - Users find the **difficult learning** curve challenging, often requiring additional support for setup and customizations. (12 reviews) - Users face challenges with **development complexity** , particularly in setup, customization, and integrating advanced workflows on Salesforce B2B Commerce. (11 reviews) - Difficult Customization (11 reviews) - Complex Implementation (10 reviews) - Users find the **user difficulty** of Salesforce B2B Commerce challenging, with a steep learning curve and complex setup. (10 reviews) - Difficult Setup (9 reviews) - Learning Curve (9 reviews) ## Salesforce B2B Commerce Reviews ### 1. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Team Lead & Product Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Salesforce B2B Commerce?** The way it can automate things across all sales pipelines. **What do you dislike about Salesforce B2B Commerce?** you must be certified to make changes at the CRM lvel. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** it helps keep track of your list of contacts, and companies, it helps you effectively engage in closing conversations, and it drives you through the entire deal creation. ### 2. Complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Janelle L. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Salesforce B2B Commerce?** I have used Salesforce with different companies. This version is to read emails from individuals at different companies. **What do you dislike about Salesforce B2B Commerce?** it is very complicated and your computer seems to need alot of memory in order to use it. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It allows me to process and submit quotes for our B2B strategic accounts clients. It also allows me to be productive. As soon as one case closes another case comes. ### 3. ALL in one CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Salesforce B2B Commerce?** Salesforce is very easy and handy to use , also it has a lot of customisation according to the businesses process , one can do all the customer support or sales part here only without using any third party tools **What do you dislike about Salesforce B2B Commerce?** Sometimes it lags , the server gets down **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Maintaining the customer data , emailing them and passing the leads ### 4. Great tool to engage with clients **Rating:** 4.0/5.0 stars **Reviewed by:** Nirupama M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Salesforce B2B Commerce?** Interface is great and it helps with the follow up meetings **What do you dislike about Salesforce B2B Commerce?** salesforce application must to be user friendly. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** . ### 5. Review on sales force commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Likhith K. | Accountant_APVM, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Salesforce B2B Commerce?** As salesforce commerce gives good opportunity to anyone to sell their product in this platform. Ease to use and good customer support their are more number of features. **What do you dislike about Salesforce B2B Commerce?** On this platform many people will get fraud. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Any one can come into the website and do selling , we can't identify who is fraud. ### 6. Streamline Your Business with Powerful E-commerce Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit S. | Tech Lead & Senior Software Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Salesforce B2B Commerce?** with Salesforce's CRM platform, which streamlines sales processes, enhances customer relationships, and provides valuable data insights **What do you dislike about Salesforce B2B Commerce?** paid subscription ;-) but it's worth to buy and use this crm. it helped a lot in may scenario. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** - Ordering - personalized product recommendations - Inventory Management - sales teams - phone orders - online marketplaces - Analytics ### 7. Marketplace for listing out product for a global reach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Salesforce B2B Commerce?** A single window platform where we listed down our product for global outreach and expansion. **What do you dislike about Salesforce B2B Commerce?** At this point, the team should focus on increasing customer satisfaction and timely delivery of the resolution. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We reached the global audience with Salesforce's e-commerce marketplace. ### 8. Salesforce review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Salesforce B2B Commerce?** I use it daily, it's very easy to use, and it helps you organize your tasks and save your costumers data, it's also easy to integrate with other platforms, Customer support is also very effective, they always make sure to resolve any issues you may face asap! **What do you dislike about Salesforce B2B Commerce?** there aren't really any bad things about salesforce **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** organize, save and assist with the costumer's data ### 9. Love SalesForce Commerce for B2b **Rating:** 5.0/5.0 stars **Reviewed by:** Justin D. | Accounts , Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Salesforce B2B Commerce?** Easy interface, great team tool. Helps keep us on track **What do you dislike about Salesforce B2B Commerce?** Logging in with authenticator can frustrate but it's great security **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Solving communication and tracking difficulties ### 10. Business to Business in a box **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Salesforce B2B Commerce?** The inherent quality to scale up businesses and ease the way for the customers which enables everyone with such a lovely environment **What do you dislike about Salesforce B2B Commerce?** Absolutely nothing is there to dislike.. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The inherent quality to scale up businesses and ease the way for the customers which enables everyone with such a lovely environment ### 11. Friendly and easy saleforce commerce interface for B2b **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Salesforce B2B Commerce?** The salesforce made almost all easy work for the commerce guys which they are using it in B2B it was creating a great impact for those who using it **What do you dislike about Salesforce B2B Commerce?** DIs like is it may lack some manual inputs which the commerce guys will do for some of the B2B users **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It is helping for almost all the B2B purposes which we need ### 12. B2B enables businesses to develop websites to assist large volume purchases **Rating:** 5.0/5.0 stars **Reviewed by:** Prashast Dhar D. | Technical Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2023 **What do you like best about Salesforce B2B Commerce?** For small and large scale businesses, it provides a broad selection of collaborative tools. One of the appealing features is the option to include and gather a lot of data on contracts with other companies. It is more advantageous for us since it can be linked with other Salesforce programmes, and we have already done so with Salescloud. **What do you dislike about Salesforce B2B Commerce?** Pricing could be better for this product, it is expensive as compared to other solution we have used in the past. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helped us to develop websites to promote B2B sales for the client with little to no failure rate, which also depends upon the implementation. Developing and deploying is easy which helped in site becoming live fast. ### 13. Salesforce is an excellent well rounded product **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine E. | Director, Member Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Salesforce B2B Commerce?** The ease of use is unmatched - this system is truly user friendly at all skill levels and is constantly being made easier to use. The integration is seamless and makes my job much easier. **What do you dislike about Salesforce B2B Commerce?** I really don't have any dislikes other than I've had a few times I've had to restart the product to get aspects to work again. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's solving my e-commerce issues and makes it much easier to run my business. ### 14. Incredible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Salesforce B2B Commerce?** The self-service is positively impacting customer's experience. It is beneficial in helping with making purchases easier and also increasing in revenues. **What do you dislike about Salesforce B2B Commerce?** There isn't anything disliking about SCB2B. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's resolving many issues such as boosting our online growth, engaging with more customers, and more. ### 15. Very easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Salesforce B2B Commerce?** Keeps everything organized and makes checking information super easy **What do you dislike about Salesforce B2B Commerce?** Some of the features have a learning curve **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Making orders simplified ### 16. Using sales force from 5years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Salesforce B2B Commerce?** Easy to use, available reports, data centre **What do you dislike about Salesforce B2B Commerce?** Sometimes it consume lot of time to pull reports **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I dont see anything ### 17. Review on Salesforce Commerce for B2B. **Rating:** 4.5/5.0 stars **Reviewed by:** Sudhanshu S. | Salesforce Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Salesforce B2B Commerce?** The best thing about Salesforce Commerce is it is easy to use. It is easy to engage client business and make customer Relationships with different users. We can manage data more efficiently, track company sales with the help of reports and dashboards, and design the sales process. It's fun to plan how we can incorporate and customize our developments per the needs of each proprietor. This CRM can be used by all corporate sizes, from minor to medium-sized companies and leading large companies like ours. **What do you dislike about Salesforce B2B Commerce?** As such, I haven't disliked the salesforce. But It is hard to be part of salesforce for small organizations because of the salesforce cost. It is an additional cost that companies must pay for some time out of pocket. Salesforce has already given access to the developer to play around with the salesforce by using the developer org. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce is a CRM tool that is used to manage customer relationships. In the current software market, salesforce is used by multiple organizations. I used to automate the sales process in salesforce, designing the database. As each industry widely accepts the marketing sector, each method uses its system according to its business needs. Some companies use their trade and outgrowth marketing drives and cloud service users to provide services to their customers, while others use alternatives. ### 18. great to support your business **Rating:** 4.5/5.0 stars **Reviewed by:** Sara Z. | Vice President Medical Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Salesforce B2B Commerce?** easy to use, great format, most everyone at work loves using it **What do you dislike about Salesforce B2B Commerce?** I don't think there are many downsides, sometimes I forget to close out windows and then it looks like I haven't completed the task. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** customer care concerns or complaints ### 19. Great tool for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Chantule T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Salesforce B2B Commerce?** Having the ability to search customers, events, and departments while adding notes and making edits to display to full company. **What do you dislike about Salesforce B2B Commerce?** The updates that can happen more often as to catch bugs. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Ability to make customer edits and edits to events or tags ### 20. Its a very good product for commerce use and its so easy to use and Develop **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit R. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Salesforce B2B Commerce?** Easy to develop and easy to customize the product according to the demand. We can create what we need, from customer objects to fields. button and many components **What do you dislike about Salesforce B2B Commerce?** I don't find any issue using the world's #1 CRM; it's fantastic. The UI or the feel or the speed and all. Also, it has customization of UI where you can fit what you want based on user requirements. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It keeps track of everything, from Customer to product to feedback. So customers get a one-stop solution. Even it can be helpful if you have something legacy which can be accommodated with Salesforce as a dataset. ### 21. Salesforce - interacting data with fun **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Salesforce B2B Commerce?** Salesforce provides businesses to get regulate their leads of sales and help them increase their client base with additional services provided to scale their businesses. **What do you dislike about Salesforce B2B Commerce?** Salesforce is an easy to use platform but for grabbing the data analytics the operator needs different person as one one person it becomes hactic like admin , executive or managers. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce helps businesses to convert their leads into clients in order to increase their revenue by increasing their sales. It provides a regulated structure which is quite efficient in increasing the sales. ### 22. Benchmark in business insights for small and Large business. **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik H. | IT Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B is a well-established platform for business insights that helps to design and improve business growth better than before. It is easier to generate reports in Salesforce commerce for B2B. **What do you dislike about Salesforce B2B Commerce?** It is a good platform but the cost is pretty high so small businesses cannot afford it, The UI and front could be better for user experience. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The platform is well established and helps to focus on functionality also because o the automation provided it is much easier to gather business insights for two tier businesses. We can also manage our team with customized reports. ### 23. can handle all your problems if you study the functions and ways to make it work for you **Rating:** 4.5/5.0 stars **Reviewed by:** Aman P. | Sales Strategy and operations analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Salesforce B2B Commerce?** The cpq platform for sending order form.Simplicity of sales stage cycle creating reports and analyzing data. integration with slack **What do you dislike about Salesforce B2B Commerce?** tends to be slow sometimes even though it markets itself as lightning experience. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** makes sales operations the most effective providing insights to analyze the sales team and forecasts. making us productive ### 24. Great! Ease of business starts here. **Rating:** 4.5/5.0 stars **Reviewed by:** Vats M. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Salesforce B2B Commerce?** Even a small has access to same features and technology infrastructure as a large business does. The power of salesforce 360 ecosystem behind it, makes it perfect. **What do you dislike about Salesforce B2B Commerce?** More Third party integrations can be added as present in the market. Total costs should be available upfront for the whole features and better guidance towards pricing. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** More customers and increasing brand awareness. New customers are easily onboarded without much hassle and the brand is getting recognized by people who were out of reach before. ### 25. A great solution for your online Store, useful tool for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Javier M. | Podcaster, Media Producer, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Salesforce B2B Commerce?** It's the best one for your e-commerce business. Offers a large variety of collaboration tools for small and large-scale businesses. It also offers a great set of analytics tools that helps to clarify who we should be focusing on and what sales pitches are working. **What do you dislike about Salesforce B2B Commerce?** It's kind of glitchy from time to time. I also think the search engine can be improved to get more results in search returns. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The interaction with the team and with other areas is also a strength of this software, which makes daily activities more agile. ### 26. Everyday tool for the Successful Sales Guy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Salesforce B2B Commerce?** It has the option to include and capture a lot of data regarding contracts. This helps the Finance teams to derive metrics out of and better plan for the company finances and forecasts. **What do you dislike about Salesforce B2B Commerce?** The UI is not very streamlined and hence there are multiple ways to reach to the same data and many times it requires a lot of clicks to reach your desired field. This is counterproductive. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It solves the problem of converting the qualitative agreement with the client into numbers and fields that can be later used to derive metrics and understand the trends in these deals. ### 27. Effective on generating reports **Rating:** 5.0/5.0 stars **Reviewed by:** Gourango D. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Salesforce B2B Commerce?** It is very easy to use more efficient to work by generating the reports, suggesting to everyone **What do you dislike about Salesforce B2B Commerce?** Nothing to dislike here, sometimes it crashes **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Generating real time reports and in details ### 28. Solving complex problems with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay B. | Information Technology Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Salesforce B2B Commerce?** I like the Scalability and Mobile first approach. Marketing Tools are another wonderful thing to love. **What do you dislike about Salesforce B2B Commerce?** Most of the things which I am working with are up-to the mark. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Sometims Heroku integration takes time. Bot it dosen't matters ### 29. Salesforce commerce b2b to make business better **Rating:** 4.0/5.0 stars **Reviewed by:** Saivamsi K. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Salesforce B2B Commerce?** this b2b commerce technology from salesforce improves the other organizations to create the eCommerce fronts and better designs to make their business better than before **What do you dislike about Salesforce B2B Commerce?** There are very less disadvantages to this software as I have many likes than dislikes about this technology Because it improves the business in a better way and the software is working efficiently **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B solving the many problems that I am facing in advertising my business and this software is making better fronts and improving my business. ### 30. Review for B2B Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Sai P. | Solutions Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Salesforce B2B Commerce?** I love the ability to organize all of my accounts in one view. **What do you dislike about Salesforce B2B Commerce?** Sometimes load times can be too long on slow days **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Solving how we reach our customers ### 31. PROPERTY MANAGER'S BESTFRIEND **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel F. | Food Service Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Salesforce B2B Commerce?** I like the fact that we can find tenants and write reports about tenants. This is easy use and this product has become my best friend. I am thankful for the companies I have worked for and utilize this product. This has helped me remain organized and easy information to track down. **What do you dislike about Salesforce B2B Commerce?** There were too many things I dislike about this. When having to write down prospect information, we had to go back and forth multiple times to close a case. I wish it was not as complicated as it is. It should be simple and easy. There is also a limit. Only 5 people from my company have access to this. I don't understand why. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** There were glitches and shutdowns. We always had to restart the program and it easily would let us back in. There was not much of an issue, but We would reach out to consumer service to assist us with this. ### 32. Everything You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Salesforce B2B Commerce?** Ease of use, lots of functionality out of the box and easily customized. Like that Salesforce is forward looking in solving end user needs. **What do you dislike about Salesforce B2B Commerce?** Sometimes simple solutions come with an up charge. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Gives me the tools to efficiently track and understand our customers. ### 33. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah T. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Salesforce B2B Commerce?** The ease of learning SFDC and their fields for company, contact and even locations info is amazing, I also love all the integrations that are offered to make my job easier. **What do you dislike about Salesforce B2B Commerce?** I wish you could add more than one parent account, so many companies are not just straight out of the box, I also think a better training on contacts and companies. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Needing more info on the prospect. The ease of having all of the information in front of me and readily available for the prospect is amazing and convienant. 100% ### 34. Noting special **Rating:** 2.5/5.0 stars **Reviewed by:** Kartikeya P. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Salesforce B2B Commerce?** Simple and sweet. Feature rich.Focused on functionality **What do you dislike about Salesforce B2B Commerce?** Salesforce seems to be focused on functionality but UI is Average. **Recommendations to others considering Salesforce B2B Commerce:** - **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Benefitting me in many ways. The analytics and automation provided is much needed for many buisness especially the mid tier buisnesses. ### 35. Best B2B Commerce solution one could ever asked for. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael A. | Implementation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Salesforce B2B Commerce?** One of the best things is that you can create custom product catalogs and also supports multiple payment methods. **What do you dislike about Salesforce B2B Commerce?** It's not a product for small businesses, implementation costs its pretty high. **Recommendations to others considering Salesforce B2B Commerce:** Keep in mind this is an expensive product when making your business decision. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's great to manage the team and the report creation is awesome. ### 36. Business driving CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Alisha B. | Member Of Technical Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Salesforce B2B Commerce?** Salesforce is one of the most adaptable CRM which is used to create consistent experience for the customers across platform and it can be easily integrated with other cloud or on premise systems. **What do you dislike about Salesforce B2B Commerce?** The CRM is little expensive and its setup cost is too much. Eventhough its quite adaptable but still its complex implementation is itself a huge task and the cloud database management. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Used for customer customization incase of product management. Also it is integrated with SAP and all the transactions are synced with SAP at backend thus providing another entry point to the data. ### 37. We built the cloud craze package in lightning because there was no support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Salesforce B2B Commerce?** API documentation and product support personnel **What do you dislike about Salesforce B2B Commerce?** The Ccrz package is lacking the lightning support **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** We have B2B support in our self service community which drive sales ### 38. Recommendations **Rating:** 4.0/5.0 stars **Reviewed by:** Ashvin R. | Product Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2022 **What do you like best about Salesforce B2B Commerce?** User interfaces, structure and the way it works to to business and application development. It also has good analytics data. **What do you dislike about Salesforce B2B Commerce?** Sometimes the user interference.it doesn't work properly. But even though it is helpful to get done my tasks.sometime costomer service doesn't impress me. **Recommendations to others considering Salesforce B2B Commerce:** It is powerful tool to grow your business. It helps in many ways and it offers many tools. It is one place to handle your business. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helped me to increase my business.specifically analytics and marketing automation. ### 39. Easy to install and immediate value to sales and marketing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Salesforce B2B Commerce?** Speed to use and access by all associates and companies **What do you dislike about Salesforce B2B Commerce?** Limits to smaller business establishments and volume considerations **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Access to potential and actual clients ### 40. Salesforce B2B Commerce Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Salesforce B2B Commerce?** The thing that I like best about Salesforce B2B Commerce is the interface which enables me to reach out to businesses efficiently and in an organized manner and keeping track of sales leads in order to stay on top of any potential new business. **What do you dislike about Salesforce B2B Commerce?** The thing that I like least about Salesforce B2B Commerce is that it can sometimes feel a little but crowded and there are so many leads on there and it's hard to prioritize between them. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The problems I am most frequently solving with Salesforce B2B Commerce are reaching out to businesses and keeping track of sales leads in order to stay on top of any potential new business. ### 41. Benchmark in B2B data management and sales. **Rating:** 4.0/5.0 stars **Reviewed by:** Shayna A. | Academic Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2022 **What do you like best about Salesforce B2B Commerce?** Salesforce B2B commerce is a well-established platform for data management and sales where it offers tracking of all sales leads which can also be customized as per our needs, **What do you dislike about Salesforce B2B Commerce?** There is nothing to dislike as such, It is easy to understand and easy to use. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps us to manage the team with customized reports and also helps to manage leads to convert into sales. ### 42. Salesforce B2B Commerce Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Salesforce B2B Commerce?** capability to send personalized email... **What do you dislike about Salesforce B2B Commerce?** Slow to update; sometimes hard to connect to other products **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Customer Relationship ### 43. Very helpful tool to manage data **Rating:** 4.0/5.0 stars **Reviewed by:** Akhil D. | Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Salesforce B2B Commerce?** 1. Availability of salesforce support despite th old product of sales force 2. Offers our sales team more information about products, sales. making it easy to make decisions. 3. Online buying is made easy with features like fast reorders, custom price lists, Pricing. **What do you dislike about Salesforce B2B Commerce?** 1. Bit expensive but comparing features it offers, it's okay. 2. Implementation cost associated with using the product is huge. can't be afforded by small business **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** 1. Availability of customization for each customer helped us. 2. Option to update product delivery status at each level and make this information available to the customer on a Real-time basis. 3. Automating with other softwares. ### 44. Not for Small Businesses **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2021 **What do you like best about Salesforce B2B Commerce?** SFCC is a very robust and fast software with some special functionality that is not found on other ecommerce platforms (e.g. Einstein AI features, sophisticated product filters). **What do you dislike about Salesforce B2B Commerce?** It's impossible to implement and set up the software yourself. You need an experienced developer (costs $100-300k) who usually needs 6-12 months to complete a fully functional website. Surprisingly, SFCC lacks very fundamental features every low-cost platform offers OOTB. For example: - Order management functionality is basically non-existent; shipping carriers (e.g. FedEx, UPS etc) cannot be connected to SFCC to get real-time shipping quotes (3rd party app is required) - OOTB checkout features are ridiculously limited so that extensive custom coding is required - The Page-Designer is useless since you can't even change fonts or font sizes. - SFCC has zero pre-configured API connections to 3rd party apps (e.g. ERP systems, inventory systems, accounting systems etc.) whereas Magento, Shopify, and BigCommerce offer hundreds of plug-play connections. Overall SFCC is for large businesses with deep pockets and having their own IT department. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Having a fast performing website. ### 45. Easily manage one more storefronts with most of the OOTB functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** NIKHIL P. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2021 **What do you like best about Salesforce B2B Commerce?** Even though it is a old product now, salesforce still provides support for the product. Too many B2B functionalities are provided with OOTB. Also, now salesforce is slowly rolling out the same product with lightning experience. This new lighnting roll out will be more industry relevant technologies. The robust pricing structure which is one of the most important attribute of b2b business is very easily and efficiently managed using Acount level, Account group level, tier level or product level pricing. CC Admin part of cloudcraze package makes it very easy while onbaording new coutries with different currencies and Languages. One can also manage branding side using CC Admin which does not reuires experts to manage. It is very easy to integrate google analytics to track b2b business vital parameters such as cart conversion rate, click through rate etc. **What do you dislike about Salesforce B2B Commerce?** Cloudcraze still works on classic version, and also many of the times, one will have to use legacy technologies such as Handlerbar for custom functionalities. And it is tough to find the resources who work on both frontend and backend part of the cloudcraze. But in some cases for storing of product images and videos customeres might have to go with different content management services such as AWS. **Recommendations to others considering Salesforce B2B Commerce:** For new implementations, businesses should consider going with Lightning version instead of Cloudcraze managed package, which reduces the hiring of resources with niche and legacy skills like Handlebar. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Many out of the box functionalities such as Reorder, wishlists, order tracking, Pricing structures (Tier wise, product specific, account group-specific etc), which are very important for B2B implementations. All these functionalities make it easier for implementation of new B2B platforms for businesses. ### 46. Quick Solvers : Amit Shankar from the team is a key resource for us who help us get the solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Dipali Y. | Senior Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Salesforce B2B Commerce?** Dynamic solution which helps us regulary **What do you dislike about Salesforce B2B Commerce?** Nothing as such if there is any, we will provide our feedback **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Proxy servers issue, in case any hurdles we get the solution instantly ### 47. SDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Salesforce B2B Commerce?** That is keeps me organized and is a single source of truth **What do you dislike about Salesforce B2B Commerce?** Long load times. Real bad notification systems and tracking. This is why we use 3rd party sales enablement tools like Outreach.io and Salesloft. These tools are necessary to supplement SFDC **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Generating pipeline Generated 3 Million pipeline in the last three months ### 48. Salesforce Sales solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Salesforce B2B Commerce?** Tracking of all the sales lead on which stage leads are. Easy to track the details of all the lead. You can customize the Salesforce as per your need. **What do you dislike about Salesforce B2B Commerce?** There was nothing to disliked about Salesforce. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Easy tracking of lead. Then it helps my customer success team to have all details and review of those leads. ### 49. Salesforce Commerce Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** Pankaj K. | Manager- Contact Center/Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Salesforce B2B Commerce?** It provides seamless integration and also connects mobile and offline stores. **What do you dislike about Salesforce B2B Commerce?** There is nothing specific to dislike about the Salesforce Commerce Cloud **Recommendations to others considering Salesforce B2B Commerce:** One of the best tools that help integrate lots of services into one. Helps in the eradication of lots of manual tasks. Will recommend this to everyone. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Tailor specific product recommendations for every shopper Improve the accuracy and order of products with Predictive Sort. Helps in automation of several manual tasks ### 50. Salesforce-a cloud based commerce solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Salesforce B2B Commerce?** It offers a variety of functions like promotions,customer service and artificial intelligence all together **What do you dislike about Salesforce B2B Commerce?** The only thing that I dislike about Salesforce is the price And it required part of improvement for the speed of Loading while using portal in Lightning Experience. **Recommendations to others considering Salesforce B2B Commerce:** I would highly recommend using Salesforce CRM as it will reduce the time of my team and efforts as well to track, manage, grow as an organization. This tool is an immense from an ROI point of view. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The problem solving part is that everything is under a single umbrella. The software offers a complete package to manage team with quickly customizable reports and Dashboards ## Salesforce B2B Commerce Discussions - [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) - 1 comment, 1 upvote - [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) - 1 comment - [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) - 1 comment - [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) - 1 comment - [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) - 1 comment - [View Salesforce B2B Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2b-commerce/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+10%3A44%3A38+-0500&secure%5Bsession_id%5D=477e9e9b-de6d-47b4-bce3-7a074c87f30e&secure%5Btoken%5D=599a6261a5b0c2420d5733a466bb94cc4b11f25128e972bf7d24f9783fbadccf&format=llm_user) ## Salesforce B2B Commerce Integrations - [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Salesforce B2B Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Templates - Embed **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Salesforce B2B Commerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (855 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (571 reviews)