Reply Reviews & Product Details

The way how easy I can handle prospect bases. I mean, group them, move from one to another sequence. The best UI I ever met. I like the way how can I use templates, filter and segmenting audiences (prospects), create threads and follow-ups. Review collected by and hosted on G2.com.

It's good for bulk messaging campaigns but not that good for manual or custom. E.G. If you want to send 100 custom 1st emails and then following them up with the common follow-ups you have to create 100 different sequences. On the other hand, templates allow you to create them with less manual routines. Also, you can group your sequences. So it's not a big deal for me. Review collected by and hosted on G2.com.

reply has completely tarnsformed how we handle cold outreach and email automation. the platform is super good, making it easy to set up personalized sequences without any haslles. The integration with CRM is seamless and analytics provide clear insights into whats working and what not. the customer support team is alos quick to respond and they are really helful. Overall reply is all in one tool that is easy to use and delivers results. Review collected by and hosted on G2.com.

Email response rate is somehow a little confusing to analyse. Also complex features little hard to nevigate but its not a issue. Also pricing is a bit high for a small startup or beginners. Review collected by and hosted on G2.com.

I found Reply.io to be pretty easy to use for setting up and managing sales campaigns. The interface is simple, making email personalization a walk in the park, although I wish it was a bit more intuitive, especially for those new to marketing automation. Setting up the platform was a breeze, I had no issues importing contacts, creating lists, and designing sequences for email and LinkedIn campaigns. However, there is a learning curve when optimizing these sequences to avoid small glitches that take some time to get right.

Reply.io customer support responds quickly, which is great when I need help right away. However, the quality can be hit or miss, especially with more complicated issues like integrations or billing disputes. Chat support is good for quick fixes but not so much for deep problem-solving. I use Reply.io for my Account-Based Marketing (ABM) campaigns, and I can run multiple campaigns a day. However, the 400 email daily limit per user does keep things in check for deliverability.

The AI features for email personalization and sentiment analysis is where Reply.io shines, I engage with my prospects better. Review collected by and hosted on G2.com.

Some features can be a bit tricky to navigate and I had issues with the stats and reports section especially when custom fields from CSV imports don't sync as expected. Integrations with automation tools like Zapier and make.com have been mostly smooth I can create dynamic workflows but I had some issues with CRM mappings to make sure all data syncs correctly.

Secondly, you cannot use the same list simultaneously in two different sequences. That's a bummer. Review collected by and hosted on G2.com.

We have been noticing that we have received more leads coming in as we are using Reply.io to reach out to researchers.

More individuals are learning about Precisionary Instruments and this has been a great tool to get us more out there on the market. We use it frequently to reach out to researchers who we know would benefit from our machines. Review collected by and hosted on G2.com.

At this time, I haven't had any negative experience to discuss. Review collected by and hosted on G2.com.

It has a ton of great features, some I didn't even realize that would interest me. I wanted to use this to send emails out to a list of leads I purchased without adding to my regular email marketing subscription plan. It was fairly easy to set up and has more options I realize I could try out too. I'm interested in checking out the LinkedIn feature because I know that would be really beneficial to my business. Customer support was also super helpful in not just recommending articles to help with my issues but also in making sure I had a good experience. Review collected by and hosted on G2.com.

The pricing is a little higher than I was hoping to pay. It also took me a little bit to figure out how to set everything up. Some settings are default to zero which I didn't realize so I had to troubleshoot to figure out why my emails weren't sending. Review collected by and hosted on G2.com.

The platform is great along with the warm-up and unlimited email feature. Their recent conditional sequence features help me create complex sequences easily.

There can be issues with any service or platform, but the support team makes the difference. Each one of the support team deserves a heart. They not only reply on time but do their best to resolve my problems. Review collected by and hosted on G2.com.

If a prospect is tagging someone, and the tagged person replies, it shows as a reply by the prospect's name creating confusion.

'Reply all' option is missing in the communication thread.

Only Zapier based integration is there. They should create some direct integrations with CRM software like zoho CRM, hubspot, etc. Review collected by and hosted on G2.com.

Reply.io has completely transformed the way I handle email outreach. The platform’s advanced features, like automated follow-ups and A/B testing, have significantly boosted my response rates. What really impresses me is how user-friendly it is - setting up campaigns feels seamless, even for someone with limited technical experience. A must-have tool for anyone serious about scaling their outreach efforts! Review collected by and hosted on G2.com.

I don't know the cons. If any problems arise, support helps to solve them very quickly. Review collected by and hosted on G2.com.

I have never used cold outbound email before. I find out about reply.io through youtube, and then gave a try. It was quite easy to setup, the interface is fast and user friendly, and was able to setup everything easily. They also have premade templates, but usually I will use claude to write the outbounds email. They have many useful functions. One particular I like about reply.io is their email databse. You can use it to search for contacts, and then add to sequence easily without hassle.

They also have robust feature to control email sending, so that your emails will not get flagged as spam. For new users like me, it was very helpful. Review collected by and hosted on G2.com.

Create a plan for small businesses, so without paying huge upfront in the beginning. Review collected by and hosted on G2.com.

I've been using it for a while and this is what I like.

The interface is clean and easy to navigate.

Email automation features save me so much time and handy templates with personalization options make my emails feel less robotic.

I also like their support team, they are always quick to help.

Pricing seems fair for the features you get.

Overall, it’s been a reliable platform for scaling my outreach efforts.

Would recommend giving it a shot if you’re looking to streamline your cold emails. Review collected by and hosted on G2.com.

A couple of hiccups here and there with deliverability, but their support is always there, so I can't really complain. Review collected by and hosted on G2.com.

Excellent service that has significantly streamlined our communication and automation processes. The intuitive interface and powerful tools make it easy to optimize client outreach. Thanks to Reply, we’ve improved the efficiency of our outreach campaigns and saved a lot of time on repetitive tasks. Their support team is fantastic—always quick and helpful. Very pleased with the results! Review collected by and hosted on G2.com.

Didn't noticed any downside of Reply yet Review collected by and hosted on G2.com.