# Qualtrics Customer Experience Reviews **Vendor:** Qualtrics **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 750 ## About Qualtrics Customer Experience Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. ## Qualtrics Customer Experience Pros & Cons **What users like:** - Users find Qualtrics Customer Experience to be **intuitive and easy to use** , making data analysis accessible for everyone. (18 reviews) - Users value the **robust analytics** of Qualtrics Customer Experience, enabling deep insights and effective improvement of customer journeys. (14 reviews) - Users find Qualtrics **helpful** for gaining insights and improving customer satisfaction through its organized feedback features. (13 reviews) - Users value how Qualtrics Customer Experience offers **deep insights into feedback** , enhancing customer understanding and experience. (9 reviews) - Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. (9 reviews) - Reporting (9 reviews) - Customer Feedback (7 reviews) - Customer Insights (7 reviews) - Users value the **exceptional customer support** of Qualtrics, citing proactive communication and timely follow-ups on issues. (7 reviews) - Users appreciate the **powerful dashboard building capabilities** of Qualtrics, enhancing their understanding of customer experience. (7 reviews) **What users dislike:** - Users find the **complexity of the platform** overwhelming for beginners and challenging for those needing basic functions. (7 reviews) - Users appreciate the great interface, but note that **custom setup and Text iQ functionality need improvement** for better accuracy. (7 reviews) - Users find the **limited customization** options in Qualtrics frustrating, especially for those needing straightforward survey setups. (7 reviews) - Users find the **complexity of the interface** overwhelming, particularly for newcomers and simpler use cases. (7 reviews) - Users find the platform **expensive** , which can be a barrier for smaller organizations needing survey tools. (6 reviews) - Users are frustrated by the **limitations in customization and data analysis** , making it a time-consuming and costly task. (6 reviews) - Steep Learning Curve (6 reviews) - Users report **inaccurate data analysis** in Qualtrics, making it difficult to derive meaningful insights from surveys. (5 reviews) - Learning Curve (5 reviews) - Complex Customization (4 reviews) ## Qualtrics Customer Experience Reviews ### 1. Flexible Feedback Tool with Customization Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** David K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Qualtrics Customer Experience?** I like that Qualtrics Customer Experience allows me to be very specific about what I do without having to use all of their additional features right off the bat. I also appreciate its multiple integrations that let us upload data using their API or SFTP, giving us flexibility in how we import and export data. This helps us get the reporting and feedback we need efficiently. **What do you dislike about Qualtrics Customer Experience?** It feels a little counterintuitive the way that you would automate sending something out. The system is not able to actually send an evaluation out based on a date under a user; instead, it has to be based on the date that the data was entered. Maybe our setup was incorrect, but this did not feel as intuitive to me as other systems. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I use Qualtrics Customer Experience to send NPS surveys, ensuring our deliverables meet clients' needs. It simplifies creating customizable, branded surveys that are easy to set up and deploy. ### 2. Versatile Insights, Needs Better Reports **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Qualtrics Customer Experience?** Qualtrics Customer Experience offers far more than traditional surveys; it enables multiple ways to capture feedback, including passive listening posts that gather sentiment without requiring intentional input. This allows us to understand experiences like satisfaction and effort in a more natural, continuous way. What stands out is the flexibility in how the data can be analyzed and communicated. Whether through heat maps, text analytics, ot other visualizations, Qualtrics makes it easier to translate feedback into a clear, compelling story that drives action. **What do you dislike about Qualtrics Customer Experience?** Stats IQ is not very intuitive, and we haven't really delved into it. It requires a lot more expertise to understand, in my opinion. Another thing that doesn't work well is the auto-generated reports in the survey. They are really useless. The system just displays each question in several different widgets, which doesn't give usable insights. I would much rather have an AI-guided or recommended dashboard that provides recommended layouts based on the data we're getting. That would be really helpful so we don't have to own the product all the time and can empower users more. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I use Qualtrics Customer Experience to capture the voice of the customer we might miss otherwise, helping us quantify feedback and identify trends for better decision-making. ### 3. Efficient Data Integration with Room for Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Duke K. | Senior Manager of Strategy and Experience Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Qualtrics Customer Experience?** I love that Qualtrics Customer Experience is so easy to use. It provides a common language for us to speak internally, making it easier to discuss specific dashboards across different departments. People are getting used to referring to and asking about specific details across departments, which helps break down silos. The initial setup was pretty easy, and we had a great implementer. **What do you dislike about Qualtrics Customer Experience?** There needs to be more established connections to other services and vendors. We have data in several systems and do not want to keep performing custom things to move that data automatically. They have this already set up with some very popular vendors (Salesforce, for example) but that ecosystem needs to be much bigger. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I use Qualtrics Customer Experience to gather data from listening posts, analyze it alongside operational data, and adjust customer experiences accordingly, enhancing overall customer engagement and creating internal efficiencies. ### 4. Powerful, User-Friendly Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tanishka G. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Qualtrics Customer Experience?** Qualtrics is a powerful platform for collecting and analyzing customer feedback at scale. It offers robust survey design, advanced analytics, and strong reporting capabilities that help turn feedback into actionable insights. The platform is highly flexible and supports complex use cases for our company. While the interface can feel complex initially, it becomes very effective once users are familiar with its features. Overall, Qualtrics is an excellent solution for organizations focused on data-driven experience management. Its quite easy to use and even non-experts are able to build new surveys and pages easily in Qualtrics. They also have a great customer support who quickly helps us find solutions to our problems if we are stuck with any use case. **What do you dislike about Qualtrics Customer Experience?** It can be an expensive tool. For using its advanced features some training might be needed and specially to integrate it with other tools in your organization. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We run our NPS surveys via Qualtrics. Best thing is it helps create unique survey links for large database of our customers. We are able to customize their survey journey easily depending on what use cases we have. So its amazing to build a very complex survey easily with Qualtrics. ### 5. Flexible and Feature-Rich CX Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2026 **What do you like best about Qualtrics Customer Experience?** What I like most is the platform’s flexibility and depth. It allows us to design highly customized surveys with advanced logic, segmentation, and targeting. For example, using its advanced survey logic such as display logic and branch logic, I can design a CSAT survey where customers only see relevant questions, which strongly improve response quality and reducing survey fatigue, It also enables highly targeted insights without needing separate survey for each target audience segment. **What do you dislike about Qualtrics Customer Experience?** The platform can feel complex for new users, particularly those who only need basic survey functionality. There is a learning curve due to the breadth of features and configuration options. Additionally, the pricing can be higher compared to lighter-weight survey tools, which may be challenging for smaller teams or organizations with limited budgets. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It helps centralize customer feedback collection and transforms it into actionable insights. By capturing feedback across multiple channels (e.g. email, web, and other touchpoints), we can systematically measure satisfaction, identify trends, and pinpoint areas for improvement. This also supports us with data-driven decision-making, improves customer retention strategies, and enables leadership to monitor experience metrics like NPS, CSAT, and CES in a structured and scalable way. ### 6. Qualtrics Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Fiaz H. | Business Intelligence and Analytics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Qualtrics Customer Experience?** Qualtrics allows my business to gain key insights into the whole Customer experience from start to finish. in this way we can improve on customer satisfaction and retention. The data gained from Qualtrics helps us to make improvements to our customer service procedures. **What do you dislike about Qualtrics Customer Experience?** The only thing I find frustrating with Qualtrics is that sometimes the downloaded raw data excel files is not in the right structure to find what i am looking for. It takes alot of data scrubbing to get what I need. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics is solving our Customer Experience problem so that we can have feedback for what our guests are saying and address those issues. ### 7. Powerful Insights and Flexibility for Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Qualtrics Customer Experience?** The biggest strength of Qualtrics Customer Experience is how well it combines structured survey data with unstructured customer feedback at scale. The text analytics capabilities, especially Text iQ, make it possible to turn open-ended responses into meaningful insights rather than just anecdotal quotes. I also like the flexibility of the platform. It supports complex survey designs, multiple data sources, and customizable dashboards that can be tailored to different stakeholders. Once set up properly, it becomes a strong system for ongoing Voice of Customer programs and trend tracking over time, not just one-off surveys. **What do you dislike about Qualtrics Customer Experience?** The main challenge with Qualtrics Customer Experience is the learning curve. While the platform is very powerful, it takes time and experience to use advanced features like Text iQ, Stats iQ, and complex dashboards effectively. Without clear governance or best practices, it is easy to create noisy or inconsistent results. The interface can also feel overwhelming for new users, with multiple tools and configuration options that are not always intuitive. In addition, performance can slow down when working with very large datasets or highly customized dashboards. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics Customer Experience helps us centralize customer feedback and connect it across multiple sources so we can understand both what customers are saying and why. Instead of relying only on high-level metrics, we can analyze open-ended feedback at scale and identify the key drivers behind customer sentiment. This benefits us by enabling more informed decision-making and prioritization. Teams can move from anecdotal feedback to data-backed insights, track trends over time, and align on specific areas for improvement. As a result, customer feedback becomes more actionable and easier to share across stakeholders. ### 8. Effortless Survey Creation and Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Punnareddy p. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2026 **What do you like best about Qualtrics Customer Experience?** This tool is extremely useful for creating and distributing surveys, as well as for managing templates whenever necessary. It also makes analyzing survey reports much easier. **What do you dislike about Qualtrics Customer Experience?** We didn't receive much beyond the support we specifically requested. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The platform addresses both customer and employee satisfaction by providing responses based on specific questions. This approach helps ensure that feedback is relevant and tailored to the needs of each group. ### 9. Flexible Surveys, but Setup Can Be Complex **Rating:** 3.0/5.0 stars **Reviewed by:** Amy N. | Content Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Qualtrics Customer Experience?** It is relatively easy to use once surveys and data collection have been set up. Surveys can be adapted, edited, and paused as needed. **What do you dislike about Qualtrics Customer Experience?** Surveys are quite complex to set up and sometimes developer support is needed. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It lets us measure customer satisfaction from a range of channels that our customers use ### 10. Powerful Platform for Customer Experience Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh B. | Associate Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Qualtrics Customer Experience?** Qualtrics provides deep insights into customer feedback with strong analytics and reporting capabilities. The platform makes it easy to collect, analyze, and act on customer experience data across multiple touchpoints. **What do you dislike about Qualtrics Customer Experience?** The platform can feel complex, especially for new users, and setting up advanced workflows takes time. Pricing is also on the higher side for smaller teams. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics solves the problem of fragmented customer feedback by bringing all experience data into one place. This helps identify pain points faster, improve customer satisfaction, and make more informed, data-driven decisions. ### 11. Powerful, Flexible Survey Engine with Robust Integrations and Access Controls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Qualtrics Customer Experience?** An extremely powerful survey and feedback engine with flexible question logic and branching. It also offers multi-language support, along with native integrations and a robust API and webhooks for building custom pipelines. I also appreciate the fine-grained, role-based access controls. **What do you dislike about Qualtrics Customer Experience?** It has a powerful but fairly complex UI that can feel overwhelming at first, and it may be overkill for some simpler use cases. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It definitely helps me understand the customer base’s emotions and overall sentiment. It also speeds up the analysis and categorization of feedback. ### 12. Powerful Insights for Enhanced Customer Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Zainab A. **Reviewed Date:** February 05, 2026 **What do you like best about Qualtrics Customer Experience?** I like how Qualtrics Customer Experience solves problems for customers and improves their experience. The customer XM feature helps businesses understand customer journeys and feedback, providing insights to personalize experiences, predict behaviors, and address issues. **What do you dislike about Qualtrics Customer Experience?** I think Qualtrics Customer Experience could be improved by simplifying the interface, enhancing reporting customization, and integrating more driven insights. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** I use Qualtrics Customer Experience for managing and collecting feedback, understanding customer and employee experiences, and making informed decisions to improve satisfaction. ### 13. My Qualtrics Customer Experience. **Rating:** 5.0/5.0 stars **Reviewed by:** BLAGHUL R. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Qualtrics Customer Experience?** What I like best about the Qualtrics Customer Experience is its Dashboard which is very easy it use. It can collect data from raw data which can be collected through emails, surveys, SMS, websites, apps and other social media platforms using NLP (Natural Language Processing) in real time. It can easily be integrated with tools like supports tools, CRMs. Customer support is good. Implementation is easy. **What do you dislike about Qualtrics Customer Experience?** What I dislike about Qualtrics Customer Experience is its cost which be very costly for some people. Due to its complexity it requires deep and curve learning for using it. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The problem like collecting massive amount of data from various platform and Qualtrics helps in collecting all these data in real time. Data can be hard to understand but AI of this product makes it easy. ### 14. Powerful Platform for Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** SANDEEP K. | Associate Survey Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Qualtrics Customer Experience?** The platform makes it easy to capture customer feedback from multiple channels in one place. The dashboards and reporting tools provide clear, actionable insights for decision-making. **What do you dislike about Qualtrics Customer Experience?** The platform can feel overwhelming at first due to the wide range of features. The learning curve is steep—new users often need training to get the most out of it. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It helps us collect customer feedback across multiple touchpoints, giving us a unified view of customer sentiment. This allows us to identify pain points quickly and improve the overall experience. ### 15. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Rajeev R. | Lead - Research operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Qualtrics Customer Experience?** This is a quick and DYI platform where we can create surveys and anlyse data in real time **What do you dislike about Qualtrics Customer Experience?** This is not good for customized surveys like multiple pathing, quotas etc. In that case this become a time consuming task **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** This is a quick tool to do the research so whenever needed we can implement the survey and deploy in a short notice ### 16. Qualtrics is a comprehensive and dynamic platform for tailored experience programs **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney J. | Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Qualtrics Customer Experience?** The survey platform is dynamic and intuitive, but still functional for even a novice to use. I love the creative flexibility dashboard customisation offers. I use it every day to keep track of multiple customer experience programs across the business. I love that we can integrate it with software like Q and our CRM systems. Our licence makes implementing it into our organisation seamless. I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space. **What do you dislike about Qualtrics Customer Experience?** While Qualtrics does have a bit of learning curve some areas (Dashboard Mapping, Directories, Workflows, and Automations), the Customer Success Hub and the Customer Service team are absolutely golden. I've never been lost for long. They're easy to contact, very knowledgeable, and full of ideas. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics helps us capture, store, and track essential data that we can then share on to external stakeholders across multiple business units. Given that each part of our business has different needs, it was essential that our software be dynamic, flexible, and have tailored solutions to unique business problems. Most importantly, all of this information had to be in one place, which it is with Qualtrics. We use it to host surveys and dashboards that translate into actionable insights to inform our business outcomes and reach our goals. ### 17. The Experience Tool for Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Alvaro P. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qualtrics Customer Experience?** All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house **What do you dislike about Qualtrics Customer Experience?** Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...) **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It's the enabler for my team to bridge the gap between customer needs and business strategy ### 18. Qualtrics Review : Deep diving into the features and performance **Rating:** 4.5/5.0 stars **Reviewed by:** Harshitha R. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2025 **What do you like best about Qualtrics Customer Experience?** I personally felt using the Qualtrics platform is hassle free and easy to learn by exploring the features of it. I have mostly used the platform to develop the dynamic surveys by using the multiple question types the multiple question types provided in this tool will help the analyst to ask the various kind of questions to the customer to get the absolute experience of the product. The other notable features of the platform includs the powerful dashboard building capabilities with the various widget styles to suite the business needs to understand the customer experience on the products and also consists of features such as textIQ for measuring the sentimental analysis score on the customer review , statsiQ to get the statistical measures on the survey results. Qualtrics platform offers wide integration capabilities with the various SAP and non-SAP systems , different communication channels for the survey distribution. The Analytics and reporting capabilities of the system is helpful for the research analyst to understand the flaws of the product , and to plan for the implementing the better functionalities for the product. **What do you dislike about Qualtrics Customer Experience?** I personally felt some customisations can be implemented in the stand-alone workflow spaces, typically when running the ETL workflow in the scenario of the automation workflow calls, needs to ensure when the workflow should be triggered only if there is no workflow is running by the time of the other workflow is triggered. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics customer experience solutions is used to capture the 360 degree view of the customers on the product , by timely distributing the survey , monitoring the consumer behavior through the feedback received from the consumer , developing the dynamic dashboards to visually represent the consumers behaviors on the product and understanding the flaws on the project by analysing the reports obtained the user peer reviews. Embedding the surveys in the product specific mobile and web applications through the intercepts functionality. At my work I have used the workflows to set up the ETL tasks for distributing the survey to user at the pre-defined timings. ### 19. Survey says!!!!! **Rating:** 3.0/5.0 stars **Reviewed by:** Tina C. | Photographer, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Qualtrics Customer Experience?** I like the fact they have a various amount of different surveys to let people have there chance at being heard . **What do you dislike about Qualtrics Customer Experience?** I dislike how they begin to respect the questions in the survey or they beogk g to screen people out. It's easier to read the customer support isn't really detailed about what the issue may be **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** They are not very detail in what they do or how they do it ### 20. Easy to handle **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro Alejandro B. | Sr. Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Qualtrics Customer Experience?** The visualizations are clean, engaging and there are a lot of chart type to pick from **What do you dislike about Qualtrics Customer Experience?** When you have too many widgets in the same page the performance of the platform is very affected **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** This software allows to summarize all the surveys collected, filtering in a very dynamic enviroment and it helps to make decision based on analytics ### 21. Extremely disappointing, not helpful, waste of money, refuse to refund **Rating:** 0.0/5.0 stars **Reviewed by:** Shantel J. | Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Qualtrics Customer Experience?** None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked. **What do you dislike about Qualtrics Customer Experience?** Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We were trying to do a dog breed health survey. ### 22. Powerful and continuosly evolving **Rating:** 4.5/5.0 stars **Reviewed by:** Alessio B. | Customer Experience Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Qualtrics Customer Experience?** Dashboards are powerful sistems to connect the company with our customer key areas. **What do you dislike about Qualtrics Customer Experience?** The look and feel of the engage platform is not up to date.Lack of colours and still quite complicate to manage. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Workflow can be powerful but should be easier to connect with Genesys. why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions ### 23. Great survey platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Qualtrics Customer Experience?** The ease of creating surveys is a huge bonus. Also love the sentiment analysis widget for open text questions **What do you dislike about Qualtrics Customer Experience?** I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The qualtrics support team is always ready to help and does their best to dig into the root of any issues that come up. Overall the platform is a huge value add in collecting and visualizing customer feedback. ### 24. Exceptional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** George P. | Assistant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Qualtrics Customer Experience?** The frequency of the follow-ups. I received an email throughout the day informing me of what was going on with my issue. **What do you dislike about Qualtrics Customer Experience?** They were not able to resolve my issue in a timely manner. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** No one at my instition is able to access their Qualtrics account. ### 25. The new beginnings to Quality CX **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh S. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Qualtrics Customer Experience?** Its experience management software captures and analyzes customer feedback and sentiment across multiple channels, providing actionable insights to drive business growth **What do you dislike about Qualtrics Customer Experience?** At times difficult to remember the UI and integration options. However, with frequent use, it becomes easy and one can implement integrations **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** They are trying to fix the UX for new users who are new to this world ### 26. Business Research Associate, converting insights into real time decisions making scenarios **Rating:** 3.5/5.0 stars **Reviewed by:** Harsh D. | Business Research Analyst, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Qualtrics Customer Experience?** It's user friendly, easy to use and the support services are extremely fast and responsive. **What do you dislike about Qualtrics Customer Experience?** Sometimes I am not about to find the real outcomes of the data which I share over it but it's just a small draw back **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Its helpful when you have large data set and you won't to analyse them for a meaningful outcome, it's helps in sorting and refining data through visualisation and cleaning ### 27. Qualtrics survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jainam S. | Manager - Customer Centricity , Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Qualtrics Customer Experience?** I have used qualtrics from last 5 years it's a complete analytics tool for insights sentiment analysis crosstabs and dashboard, reports it's a good tool **What do you dislike about Qualtrics Customer Experience?** Only thing I dislike is you have to pay 100-200$ to get their certificates it's kindoff not required **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It solves major problem of using multiple tools to get feedback and analytics and insights it bridges the gap between all and one stop shop kind off thing ### 28. I have been using Qualtrics BX and CX to help clients to get their insights. **Rating:** 4.0/5.0 stars **Reviewed by:** Yash P. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Qualtrics Customer Experience?** Drag and Drop features, easy to collaborate **What do you dislike about Qualtrics Customer Experience?** lag issues, with heavy studies the Block and survey flow become practically impossible to work with **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Its helping clients to know public opinion on their products, their perception, and how can they focus on an particular area or improve on a area to be better than competitor ang create their uniquess in market ### 29. Self service VOC platform **Rating:** 5.0/5.0 stars **Reviewed by:** Peeyush B. | Lead CX Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Qualtrics Customer Experience?** Self service, easy to use, powerful reports **What do you dislike about Qualtrics Customer Experience?** Some solutions can only be done using API instead directly **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Large volume of data and generation of alerts ### 30. Magnificent tool to analyse the customer behavior **Rating:** 4.5/5.0 stars **Reviewed by:** Vanika R. | Senior Associate(Data Analyst), Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Qualtrics Customer Experience?** It is easy to learn and incorporate and provides an end-to-end solution to analyze the customer's behavior using interactive dashboards personalized surveys for any topic-specific using great models to analyze the trends from sample space **What do you dislike about Qualtrics Customer Experience?** tho it is a great and useful tool, costing is an issue research firms look for comparatively low-cost solutions provides a wide range of questions including different scales and visualization it should be more specific and basic leading to analytical statics **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We used to track the various customer experience KPIs in our organization using this tool and report to the higher level management which further leads to relevant decision-making on the trends observed, hence we use it as a customer experience track and reporting too. ### 31. About my valuable Qualtrics Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Lokesh V. | Us and Canada Technical Recruiter, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Qualtrics Customer Experience?** Through advanced analytics and AI, Qualtrics CX turns feedback into actionable insights. Businesses can predict customer behavior, identify satisfaction drivers, and take proactive steps to prevent churn, boosting loyalty and driving long-term success. **What do you dislike about Qualtrics Customer Experience?** No negative or Dislike points that i have Experienced in Qualtrics **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** As of now there are n problems with Qualtrics Customer Experience ### 32. Qualtrics review **Rating:** 3.5/5.0 stars **Reviewed by:** Yashwant S. | Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Qualtrics Customer Experience?** Qualtrics is well known platform with ease of survey creation, simplifying the survey user interface **What do you dislike about Qualtrics Customer Experience?** Qualtrics have great interface but it need improvement on custom setup. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Easing the user interface to create the surveys ### 33. Reliable tool that does what it needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** I like that it is easy to use and explain to others, it can easily be distributed and duplicated. We can also provide clients templates when they do not want to use the exact ones we offer. **What do you dislike about Qualtrics Customer Experience?** The customers like the old results pannel more than the new one because it would allow them to download it as a .pdf and share with their managers. Only a few people have access to qualtrics in the company so they like it that they can share the results seperately. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics has been allowing our clients to gain feed back from their audience so they can try to create better and more applicable content in their future events. This benefits us as we have more tools to offer our clients to help them do better. ### 34. Qualitrics is a great tool for surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Indrayani M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics is very dynamic in a way that allows different kinds of survey styles and attachments that make it versatile and it's usability wide. It allows to make changes to the survey at any point in time and records important details of the systems used and date/time of completion **What do you dislike about Qualtrics Customer Experience?** When creating an email response format in the settings, codes need to be used to make calculations that are not easily available and not something a user is informed about. I had to find that out through a different source to check that. This was not easy The flexibility on how to replies to respondents shpuld be higher wherein code are made explicitly available. Addition of the header or footer would be a great option to have for corporate responses. I would use qualtrics almost 5 days a week and it was usually straightforward but for complicated cluent demands, it got tougher **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It gives a one stop solution for all survey requirements and allows for customization to the organisation's need to a good extent. Although, better efforts can be made. ### 35. Qualtrics is a great Platform for posing Research for Subjects to Access! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffery G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Qualtrics Customer Experience?** Easy to use software to create research instruments online. Customer Support is great! **What do you dislike about Qualtrics Customer Experience?** Nothing comes to mind. One of the best online software platforms I have worked with. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It allows me to post research for students at a major university to aprtake of. ### 36. Qualtrics is a tool for surveys and collecting data. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Qualtrics Customer Experience?** It is easy to use, with a few clicks you can send a survey to your customers, the number of features is interesting, you can do a lot with the metrics that Qualtrics has. **What do you dislike about Qualtrics Customer Experience?** For the moment, I haven't found anything that I dislike yet. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Using Qualtrics, we reach out to a list of customers to understand how the company was addressing their issues. ### 37. I have 4 years of experience using Qualtrics EX, CX and Core Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sangam R. | Associate- Client Experience Analytics Solutions , Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Qualtrics Customer Experience?** Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic. **What do you dislike about Qualtrics Customer Experience?** There are quiet few limitations when it comes to Customer Experience module. There are few widgets such as heatmap that is disabled also there is no other way to scale number set questions in this module. Custom calculations enable scaling but the effort required could be reduced if we have scales to assign for number set questions. Dashboard creation can be made more advanced to be more in line with dashboarding capabilities of data visualization tools such as Tableau or PowerBI. I think dashboard can use some more new exciting features and capabilities. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics CX module has helped our organisation listed to our valued clients and adapt business solutions which have greatly improved the customer satisfaction with the company. ### 38. Qualtrics is the Best Platform for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Avery B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics allows for detailed, customizable surveys that work well both for creation of a survey and for data analyzation. I use it for academics, work, and for personal/social uses. The many features allow for clean, simplified ways to ask questions that would otherwise seem messy and take up way too much space in a survey if done on any other platform. **What do you dislike about Qualtrics Customer Experience?** Sometimes the loading takes a very long time, or Qualtrics doesn't save all of the questions I created. It can be difficult to edit things as it seems the site glitches at times. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It allows me to better customize and edit the Qualtrics and create surveys that are tailored to my needs, which as a customer involve work and academic uses. Although I haven't used the customer experience features aside from creating and analyzing Qualtrics reports. ### 39. An amazing experience that we have had ever. **Rating:** 4.5/5.0 stars **Reviewed by:** Sadan S. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Qualtrics Customer Experience?** They were very helpful since the begining of the project and they helped us achieve our goals in an effective manner. The service after delivery was quite commendable. **What do you dislike about Qualtrics Customer Experience?** Till now, there isnt anything that has bothered us. Whenever we have any queries we get the answers before the expected TAT and sometimes they help us beyond their office hours. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** The feedback analytics is very useful and very effective in what we do. We have been using it quite some time now and we havent faced any issue in it. Plus, the reports generated is very accurate and it helps our board members to make their business decisions in a startegic way. ### 40. Very intuitive tool for building surveys. **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel C. | Senior Research Analyst , Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics customer experience is great online survey platform to measure customer experience. Easy to create interactive surveys using the drag and drop functionality and can be easily be customized in many ways . Large variety of questions types and branching logic. The tool aslo gives feedback to surveys and aslo it's easy to setup NPS dashboards for each department in our organization that enables us to track results very easily. **What do you dislike about Qualtrics Customer Experience?** Honestly I have no complain so far. Since deployment the tool has been functioning extremely well . **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Qualtrics customer experience has been an easyto use tool and build simple and complex surveys. Offer large variety of questions types and branching logic. Great dashboards that enables us to track results on realtime. Customer support team has been really helpful and the pricing of this product is very fair. ### 41. The support to get us started was incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Carmo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Qualtrics Customer Experience?** It is very nice aesthetically and the processes to get more information from those who were surveyed are simple, We can also find and correct low scores that are accidentally left. **What do you dislike about Qualtrics Customer Experience?** I think contact management could be better, and some more flexibility to manage and report on different segments would be useful. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** They are extremely responsive and very patient with some of the questions I have, . We have received what our company needed at this time with this tool. ### 42. Why we went with Qualtrics **Rating:** 4.5/5.0 stars **Reviewed by:** Eddie H. | Manager, Continuous Improvement Field Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** I'll start by saying that we used a well-known Qualtrics competitor's solution for years before switching. Why the switch? Some of my favorite features are: Integrated translations of comments provided by those surveyed Text analysis of comments Excellent contacts management through Directories **What do you dislike about Qualtrics Customer Experience?** I have taken the Basecamp training and am still not clear on workflows. Extracts of survey data could be simplified and the extracts cleaner/easier to read and manage. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We use Qualtrics to survey our dealers, who are our partners, on our support of their Customer Service departments. We ask the Service Managers questions about the various areas of support, areas for our improvements, and gaps. We use this data to improve our support of our dealers. ### 43. Simple and Easy tool, but needs improvements and more user friendly functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Rakesh D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics CX is a simple and easy tool to use. Its user interface is simple and is easy to build surveys and have them maintained. Also the web intercepts work well with the logics and it is also easy to setup and use. **What do you dislike about Qualtrics Customer Experience?** The XM Directory needs more updates, basic features like using a Filter to extract data on a ongoing basis using API is unavailable. It has set a basic parameters that can be used. but i would like something similar to exporting responses. wherein using a filterID i can filter as i need. a similar functionality of using filter ID in XM Directory will be useful.. Similar to this there are few more example wherein we use day to day that can be improved and can have a bigger impact on our experience **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Currently it helps us to measure our experience and key touch points across our value chain and also help identify customers who are unhappy or dissatisfied and helps target them and help them get a resolution faster. Identifying the problem areas in our process and products help to come up with improvement plans to fix these and help improve the experience of cusomers/partners. ### 44. My experience with Qualtrics has been gret so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Qualtrics Customer Experience?** I like Qualtrics Customer Experience because it allows users to test out and use different functions within Qualtrics. I've built several surveys and used the data analysis tool to get results in an easy and timely way. It also provides a space for users to get their questions answered and learn from other users' experiences. **What do you dislike about Qualtrics Customer Experience?** It is hard to identify downsizes for Qualtrics Customer Experience, but if there's one is that sometimes it takes a day or two to get some feedback or help when there are issues to be resolved. However, all the issues I have had have been successfully resolved by Qualtrics staff. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Most of the issues I've had with Qualtrics have been technical (not knowing how/where to find specific tools). However, all the issues have been resolved, and learning about how to solve those issues has been a great learning experience for me and my organization. ### 45. CX Social makes the social listening easier to not miss anything! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Qualtrics Customer Experience?** It is an incredible tool that collects all the comments on one screen. There are plenty of options to organize all the conversations: smart folders, tags, filter when using the search bar... It allows me to prioritize what needs a quicker response. **What do you dislike about Qualtrics Customer Experience?** The mobile app needs more development work. It would be great to handle everything from there too! **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Thanks to CX Social I can do an outstanding social media/campaign listening, offer a good customer service and make complete social media report. ### 46. Reliable and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Muche k. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Qualtrics Customer Experience?** It is cost effective.Small and medium organizations and business can afford the product. Friendly user interface The product is easy to use and navigate through. The support team is alwas ready to help ulike other platforms where they keep you waiting for long. **What do you dislike about Qualtrics Customer Experience?** I have nothing to dislike about the product.It has served me well **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Through the product we are able to manage customers feedback and give nessesary reply.These has helped in improving customer experience. The platform helps in understanding hidden customers behaviour to a certain product and we use the insights to improve our services. ### 47. Designed to improve processes, digital properties and increase customer lifetime value **Rating:** 5.0/5.0 stars **Reviewed by:** Nilton Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Qualtrics Customer Experience?** I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively. **What do you dislike about Qualtrics Customer Experience?** The truth is that I like everything about this software, it adapts perfectly to our work needs. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It helps us guide frontline teams to know what aspects of projects they should focus on so they can better serve clients. ### 48. Intuitive, flexible and very reliable platform. Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Isac C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Qualtrics Customer Experience?** I love that it provides great dashboards that allow you to track results in real time. **What do you dislike about Qualtrics Customer Experience?** There is nothing that really bothers me about this tool, it has some flaws like every tool. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** Provide customers with the opportunity to provide real, direct feedback. It generates very detailed and precise reports that help managers choose the correct strategies for the greatest benefit of the company. ### 49. The best platform for experience management, and is not just for private businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Assistant Director Data and Technology, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Qualtrics Customer Experience?** The entire suite of tools can be used for customer experience management, data and experience management. Their core tool is XM Directory and that allows us to track candidates from admission through graduation. **What do you dislike about Qualtrics Customer Experience?** Some of the items could be more robust or allow for more manual control. Manual updates are complicated and are accomplished via .csv import, but that is overkill for some tasks. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** It allows us to manage our students and relevant data for assessment and accreditation that is not permitted in our university's student management platform. This information is critical. ### 50. Improve Your Experience with Your Customers with Qualtrics Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Owen J. | Software Engineer, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Qualtrics Customer Experience?** Qualtrics Customer Experience is a great tool that boosts our relationship with our customers. I like how Qualtrics Customer Experience personalizes our relationships with our clients. Qualtrics Customer Experience is a friendly tool. **What do you dislike about Qualtrics Customer Experience?** The reliability of Qualtrics Customer Experience makes it a sensational software. Qualtrics Customer Experience works so well. I do not see any flaws when using Qualtrics Customer Experience. **What problems is Qualtrics Customer Experience solving and how is that benefiting you?** We are able to personalize our relationships with our customers. It has been a resourceful software. I enjoy the incredible features of Qualtrics Customer Experience. ## Qualtrics Customer Experience Discussions - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is the best way to learn Java scripts and build custom dashboards?](https://www.g2.com/discussions/52114-what-is-the-best-way-to-learn-java-scripts-and-build-custom-dashboards) - 1 comment, 1 upvote - [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) - 3 comments, 1 upvote - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [View Qualtrics Customer Experience pricing details and edition comparison](https://www.g2.com/products/qualtrics-customer-experience/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A14%3A05+-0500&secure%5Bsession_id%5D=a93f1c02-94cd-436f-8961-5b6ae100952b&secure%5Btoken%5D=b92f9b6a7e04e41a163945997295ef4db88123fd9f181a7690d8b357122e8a8d&format=llm_user) ## Qualtrics Customer Experience Integrations - [Forsta](https://www.g2.com/products/forsta/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Python](https://www.g2.com/products/python/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) ## Qualtrics Customer Experience Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Platform** - Health Score - Customer Profiles - Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Process** - Mentions - Tickets - Macros **Engagement** - Feedback - Dashboards - Training **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Predictions** - Service Quality Assurance - Analytics - Artificial Intelligence - Sentiment - Retention **Channels** - Email - Social - Text **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Qualtrics Customer Experience Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) - 4.7/5.0 (314 reviews)