Tracy C.

Mid-Market (51-1000 emp.)

10/7/2020

"I love the app and the new features."

4.5/5

What do you like best about TrueContext?

Ease of building forms and the immediate gratification when changes are made.

The chat feature with the bot is helpful. But best of all, the team is very responsive and demonstrated great follow through skills. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

I wish the windows app would allow the user to sort forms in the Inbox in chronological order.

In the data and analytics, form submission section, I would like the ability to search by Reference #.

I would like basic training on handlebars so I can create my own custom outputs.

I would also like the ability to duplicate a formspace, instead of coping forms to the new formspace and recreating the destinations.

Attachments (not photos) do not map over to a dispatched form. this is terrible! Review collected by and hosted on G2.com.

Recommendations to others considering TrueContext:

Don't overthink the forms, just get it out to the users. Review collected by and hosted on G2.com.

What problems is TrueContext solving and how is that benefiting you?

The data sources ensure general information is gathered accurately from the field, such as serial numbers, part numbers, material descriptions, catalog numbers, contract information, labor rates, etc. This is a huge time saver for the Backoffice staff. Instead of having to validate serial numbers, part numbers, material descriptions, catalog numbers, contract information, labor rates, they can focus on the troubleshooting and repairs performed. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

edit

Thank you for your review, Tracy! Great to hear your overall experience with ProntoForms has been helpful for your business.

I did pass on your wish list over - this is always valuable for our product team to hear. Feature requests have been logged on your behalf.

Quick tip from our team on searching by reference #s, if you include the reference # in the submission name, you'll be able to sort by reference # in the data and analytics tab. Hoping this helps in the meantime.

For some basic training on handlebars, we do have support articles available. Our support team is also available if you ever have a specific question. I would recommend this article as a start: https://support.prontoforms.com/hc/en-us/sections/360000065186-Custom-Document-Editor-PDF-Word-and-HTML-Documents-using-Handlebars

And as for attachments not mapping over to a dispatched form, this one sounds like a bug. I'd recommend opening a support ticket by sending a quick note to support@prontoforms.com.

All the best,

Natalie @ ProntoForms

See how TrueContext improved

TrueContext Reviews & Product Details

TrueContext is the field service workflow platform for today’s connected worker. It enables frontliners with smart, context-aware forms and AI-augmented mobile workflows, unlocking technician mastery and productivity at scale. The platform unifies people, processes, and data so technicians can focus on real work, not busywork — enabling data-driven field service without the data burden. Built for operational excellence, TrueContext transforms field action into strategic vision, turning every job into a source of real-time intelligence that compounds long-term success. Over 100,000 users in high-complexity, low-connectivity field environments use TrueContext every day to improve asset uptime, ensure safety and compliance, and deliver certainty to customers. --- KEY PRODUCT FEATURES Offline, cross-platform mobile forms that work anywhere, anytime TrueContext’s cross-platform mobile app delivers reliable performance in any environment. Offline capabilities let technicians access service history, go through workflows, and capture photos, signatures, and GPS coordinates without connectivity. Everything syncs automatically when your techs reconnect. Field service software needs to work where your teams work, including basements, oil rigs, and medical facilities. TrueContext stays productive regardless of location or network conditions. Build custom field service workflows without coding TrueContext’s low-code platform empowers operations teams to create, deploy, and modify guided workflows tailored to your field service needs. Operations teams can build adaptive forms with conditional logic and data validation that reduce errors and improve first-time fix rates, without IT dependencies or development time. Workflows guide technician behavior, reduce human error, and deliver audit-ready data back to enterprise systems. Operations teams control the process, and field teams get clear instructions that make complex jobs simpler. Automated field service reporting and documentation TrueContext eliminates manual paperwork by automatically generating custom reports in multiple formats (PDF, HTML, and Word) from completed forms. Reports are instantly distributed to stakeholders, customers, and back-office systems with timestamps, audit trails, and compliance-ready documentation. Administrative burden drops. Data accuracy improves. Workflow analytics show you where processes can be optimized, turning every completed job into insight that makes the next one better. Actionable, real-time analytics for field operations With configurable dashboards, you get immediate visibility into field performance metrics. Drill down into submission analytics by form, team, user, and location to identify trends and address issues before they escalate. Connect to your existing business intelligence tools for extended analysis. Add Birst integration to gain deeper insights into how field performance impacts your broader business goals.

Product Website

Seller

TrueContext Incorporated

Discussions

TrueContext Community

Languages Supported

Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Japanese, Dutch, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Natalie V.

Pricing

Pricing provided by TrueContext.

Essentials

$25.00

View More Pricing Information

TrueContext Media

TrueContext Demo - Dynamic workflows that move with your business

An easy-to-configure mobile platform that adapts t the nuance of your operations

Deliver the same rich technician experience - online and offline

Guide your teams through complex work with intelligent, contextual workflows

Mobile workflows connected to your full stack

Full visibility and predictability

Bring all your data and systems together for a complete view of your field operations

Official Downloads

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How to Use TrueContext Across the Asset Lifecycle

Improve field service productivity

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Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

2/17/2026

"TrueContext Forms: Strong Admin Control, Standardization, and Data Integrity"

5/5

What do you like best about TrueContext?

From an admin perspective, what stands out most about TrueContext forms is the high level of control and standardization they enable across the organization. Administrators can create robust conditional logic, enforce required fields, manage version control, and ensure users follow consistent processes, which helps reduce errors and compliance risk. The ability to manage user permissions, automate workflows and approvals, and integrate data directly into an ERP or other business systems reduces manual entry and improves overall data accuracy. In addition, centralized management of users, submissions, and revisions—paired with dependable offline functionality—gives admins better visibility and confidence that field data is captured correctly and efficiently. Overall, the platform streamlines operations while maintaining strong governance and data integrity. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

From an admin perspective, what I like least about TrueContext forms is that the platform’s flexibility and power can also make it more complex to manage. Building and maintaining advanced conditional logic, integrations, and workflows can become time-consuming, especially as forms grow in size and complexity. Even small changes may require careful testing to prevent unintended downstream effects, and managing version control across multiple user groups can add extra administrative overhead. On top of that, troubleshooting sync issues, integration failures, or user errors can fall heavily on the admin, requiring technical knowledge as well as ongoing oversight. Overall, the system is very powerful, but that same depth can create a steeper learning curve and increase the day-to-day maintenance responsibility. Review collected by and hosted on G2.com.

What problems is TrueContext solving and how is that benefiting you?

TrueContext has helped us standardize how work is carried out and documented in the field. With required fields, built-in validations, and guided workflows, our technicians consistently capture complete, accurate information the first time. Real-time data submission provides immediate visibility into job status and performance, and seamless integrations with our ERP and accounting systems remove manual entry and speed up invoicing. From a company perspective, this has reduced errors, shortened turnaround times, strengthened compliance, and given us better control and transparency across our field operations. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Enterprise (> 1000 emp.)

2/13/2026

"Effective Platform for Digital Forms with Room for Workflow Improvements"

3.5/5

What do you like best about TrueContext?

Creating and editing forms with a wide range of options works very well. Collaboration features are solid as well. The initial learning curve can be somewhat steep, but understanding the basics can get you a long way to using TrueContext effectively. Overall, the forms significantly simplify field work. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The workflow can feel convoluted at times, and some options aren’t always clearly visible or easy to access when I need them. Review collected by and hosted on G2.com.

What problems is TrueContext solving and how is that benefiting you?

TrueContext has helped us move away from paper-based workflows while reducing errors in data collection. It standardizes our forms and makes sure technicians capture the right information each time they’re in the field. The automated workflows and instant data uploads save us time and strengthen collaboration between field teams and the office. Overall, it makes our field processes faster, more reliable, and much easier to manage day to day. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

2/16/2026

"TrueContext Streamlines Data Collection and Cuts Paperwork Time"

4.5/5

What do you like best about TrueContext?

What I like best about TrueContext is how it streamlines our data collection. It has significantly reduced the time we spend on manual paperwork, allowing the team to focus on more critical tasks. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

What I find most challenging is that the platform is not as intuitive as it could be for new users. The tutorials and documentation often assume a high level of prior knowledge, which makes the initial onboarding process quite difficult for someone starting from scratch. Review collected by and hosted on G2.com.

What problems is TrueContext solving and how is that benefiting you?

TrueContext solves the problem of fragmented, paper-based workflows and manual data entry. For me, the main benefit is the drastic reduction in human error and the elimination of double-entry. It ensures that the information collected in the field is accurate and reaches the office instantly. Review collected by and hosted on G2.com.

Steven S.

Director of IT

Mid-Market (51-1000 emp.)

4/4/2024

"An efficient form builder, with plenty of room to grow."

3/5

What do you like best about TrueContext?

I like many of the features within the form builder, particularly surrounding the custom actions. Customer support is also very thorough, which is arguably the best feature. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Having a more reliable save function and auto-save function to avoid data-loss problems would make this a more viable platform going forward. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

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Thank you for taking the time to share your experience, Steven! Our support team truly is like no other. I'll pass on your kind words! We're always looking to continuously improve so I've sent over your feedback to our product team.

If you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

Manuel H.

Service Manager

Mid-Market (51-1000 emp.)

8/26/2025

"A great tool that could be better"

4.5/5

What do you like best about TrueContext?

That enables the creation of complex workflows and custom forms without programming

The ability to customize forms, integrate data sources and destinations, and tailor designs to specific needs.

It is ideal for remote environments, allowing technicians to work offline and sync data when access is restored. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The form design process can become complicated, especially when dealing with large forms or forms with advanced logic. This can make editing and maintenance difficult.

The navigation within the platform, especially when managing forms, can be frustrating due to the structure of the menu system.

Changes to forms can affect their functionality, and there are challenges in keeping forms up-to-date without breaking existing automations. Review collected by and hosted on G2.com.

Jubal Francisco M.

WMS operational excellence leader

Mid-Market (51-1000 emp.)

4/19/2021

"Path to excellence with prontoforms"

5/5

What do you like best about TrueContext?

Thanks to constant updates, the tool has become more robust yet flexible, allowing us endless configurations for our forms, making the most of the information users input. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

We continue with the novelty of having to introduce a semicolon to add emails; there should be dedicated cells for each email. Review collected by and hosted on G2.com.

Recommendations to others considering TrueContext:

Examine what other software exists in the market as an alternative to ProntoForms; with this, you will realize that ProntoForms is the best alternative. Review collected by and hosted on G2.com.

What problems is TrueContext solving and how is that benefiting you?

I help with the entry and exit of goods in the company by detecting damages or discrepancies for our clients. Review collected by and hosted on G2.com.

Yaseen B.

SWE

Mid-Market (51-1000 emp.)

2/19/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"TrueContext Makes Detailed Mobile Checklists Easy for Large Teams"

4.5/5

What do you like best about TrueContext?

I’m using TrueContext for detailed mobile checklists with a team of 50+. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The multilingual option doesn’t convert automatically. We have to do it manually. Review collected by and hosted on G2.com.

Anne C.

Production Manager

Small-Business (50 or fewer emp.)

11/14/2025

"Intuitive Mobile App with Seamless Offline Workflow"

4.5/5

What do you like best about TrueContext?

I like the mobile app capability. It is very intuitive and user friendly which helps us maintain a great workflow. It even allows users to work offline.

It promotes a great workflow through integration. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

No issues with this tool. I have zero dislikes. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext

edit

Thank you for taking the time to share your experience, Anne! It's great to hear that TrueContext's mobile forms app has been easily adopted by your team. Providing a seamless end-user experience for technicians has always been a priority for us.

If you haven't checked it out yet, TrueContext Community is available for users just like you. We built this hub to connect users with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

All the best,

- Natalie V. @ TrueContext