Paycom Reviews & Product Details

My favorite aspect of Paycom is the ability to manage the full employee lifecycle in one place. From recruiting and onboarding to payroll, benefits, and terminations, everything connects, which helps with compliance, minimizes errors, and saves a tremendous amount of time. Review collected by and hosted on G2.com.

One challenge with Paycom is that because it’s such a comprehensive system, there can be a steep learning curve for new users. Some processes, like navigating certain reports or updates, can take time to master. That said, once you’re familiar with it, the efficiency gains are significant. Review collected by and hosted on G2.com.

Efficiency: The single-database system and automation features streamline processes and reduce administrative work for tasks like payroll, onboarding, and talent management.

Accuracy: Automating payroll and giving employees the ability to fix errors before submission helps eliminate costly post-payroll corrections.

Adaptability: The software can be customized for different business needs, and it handles compliance and other complex HR tasks, making it a vital tool for management. Review collected by and hosted on G2.com.

System Errors: Users have experienced significant problems with core functions, including incorrect employee setups, malfunctioning paid time off (PTO) accruals, and erroneous tax calculations.

Poor Mobile and Module Functionality: While the main payroll module is often seen as adequate, other modules like the Learning Management System (LMS) and parts of the mobile app interface are described as "clunky" or difficult to navigate. Review collected by and hosted on G2.com.

Paycom is easy to navigate for Admins and Employees. I love that they are constantly updating the system features and give detailed tutorials. Payroll is easy to run and timekeeping is simple. Employees love that they have access to all of their information and freedom to change without having to fill out a bunch of forms to turn in. Review collected by and hosted on G2.com.

To be honest there really isn't anything I dislike about Paycom. I would make one slight change with the Push Reporting feature. I wish there was a way to automatically send a link directly to the report and not have to log into the Client Inbox to review it. That's it. But if I know Paycom....that will probably be available soon! Review collected by and hosted on G2.com.

Having an assigned Payroll Specialist has been a great benefit. The representative assigned to our company is wonderful. She consistently goes above and beyond whenever we need something. Her customer service excels, and even if she is not available, there is always someone else on her team who is happy to help. The efficiency and level of service are excellent.

In addition, Paycom offers multiple features that make the platform user-friendly and simplify our processes. I use the platform almost every day, and I am very happy with it. Review collected by and hosted on G2.com.

Probably the reporting options. Don't get me wrong, the reports in Paycom are great, and even if you can’t find one that already meets your needs, the Report Writer is available. However, if you are a new user or you are looking for something outside of your usual reports, it may take some time to find the right setup for the report(s) you need. Review collected by and hosted on G2.com.

I appreciate Paycom as an all-in-one platform, which greatly simplifies HR and payroll processes by consolidating multiple functions such as payroll, benefits, time tracking, and performance management in one place. This integration is a significant time saver and boosts efficiency and accuracy, leading to better employee engagement. The employee self-service portal is another feature I value highly, as it empowers staff by allowing them to manage their own information, access pay stubs, and complete onboarding tasks without needing HR staff intervention. This autonomy not only streamlines processes but also reduces the workload on HR teams. Additionally, the ease of setup with Paycom was impressive, thanks to the supportive team members who were always available to provide assistance via call or email, ensuring a smooth transition. Review collected by and hosted on G2.com.

I find the complexity of Paycom's interface challenging because it's such a robust system. Navigating through all the features can be overwhelming, especially for new users who are not tech-savvy. Review collected by and hosted on G2.com.

Having a dedicated specialist is fantastic for quick customer support. Our CRR is also very wonderful for implementing new products and explaining the process, even when there is pushback. Having employees own their data is a valuable benefit, and having all necessary information consolidated within a single system enhances efficiency. This enables employees to focus on mastering one external platform. The system is reliable for daily use and features an intuitive navigation experience. Review collected by and hosted on G2.com.

There are certain features that may appear cluttered or generate notifications that become permanently active if applied to former employees. Once an employee's termination is finalized, it is generally unnecessary to make adjustments. For example, enabling ESS access for terminated employees is not appropriate. A bypass option for these scenarios would be beneficial. Additionally, expanded reporting data for checklists would enhance usability. Review collected by and hosted on G2.com.

I really like the Report Center on Paycom. It gives me the ability to create reports for data requests that I typically receive on a consistent basis, and I can adjust the parameters and fields for the reports based on when I need the data and specific data points. I love the user-friendliness of the Employee Self-Service (ESS), especially from an employee standpoint. I love how I'm able to access my documents as soon as possible. I also really like how responsive our representative is when it comes to needing support with certain requests. Review collected by and hosted on G2.com.

I think it could improve a bit more with using/giving us analytics for reports that our internal stakeholders use, so we can create/tailor resources. Review collected by and hosted on G2.com.

I like the ease of use and simplicity of Paycom's design. I rarely, if ever, have trouble finding what I'm looking for. It doesn't slow me down when I'm trying to find something or figure out how to do something. I don't have to ask someone for help or Google the answer because it's easy to find what I'm looking for without outside help. The initial setup was also easy and simple for me. Review collected by and hosted on G2.com.

The only thing I find annoying about Paycom is that it signs me out every 30 minutes due to inactivity. The previous system we used would allow me to stay logged in for an entire shift, which was more convenient, but I can see why they would log me out after a certain amount of time because of security reasons. Review collected by and hosted on G2.com.

Paycom does bring value in certain areas. The system makes it relatively simple to pull payroll reports and access data when needed, which allows me to step in and assist our payroll administrator at any time. Reporting capabilities are helpful, even if not perfect, and provide visibility into important payroll statistics. Another major positive has been our current payroll specialist, who is highly responsive and knowledgeable—an important improvement after previously experiencing turnover and unresponsiveness with other specialists. Over time, benefits administration has also stabilized and now runs more smoothly than it did at the beginning. Review collected by and hosted on G2.com.

Despite its positives, Paycom has several significant limitations. The sales process set unrealistic expectations, promising features that ultimately did not exist. Implementation was rushed, with incomplete or incorrect setup that payroll specialists later had to fix. Reporting, while available, is not as comprehensive as needed. Many reports lack key fields, requiring frequent tweaks from our specialist, and development requests rarely progress.

Functionally, Paycom is not a complete payroll and HR solution. We still rely on our old payroll system for certain functions Paycom cannot handle, which forces us to operate in two systems to ensure documentation and compliance. Several HR-related areas are particularly weak: tracking continuing education is cumbersome, document access control is limited, employee performance evaluations are not well supported, and in-house training and CEU tracking are difficult to manage. Perhaps most concerning, Paycom cannot accommodate workers’ compensation—an essential part of HR—leaving a large gap in capability.

In addition, the system’s design is clunky and unintuitive. Navigation requires moving through multiple areas to find tools, and it is often unclear what impact a selection will have without specialist assistance. While some areas have improved over time, the overall experience has been one of ongoing struggles and workarounds. Review collected by and hosted on G2.com.

I use Paycom for my HR needs, and I like that it serves as our HRIIS system with various HR-related programs like payroll, onboarding, offboarding, and benefits administration. It's great for organization, and very useful for employees, especially for compliance details regarding HR policies. I feel like Paycom is more current with today's technology, as it's accessible on our phones, making it easy for employees to access pay records and different HR items from wherever they are. It saves us a lot of time from an HR office perspective. I find the reports feature very useful for providing stakeholders with data. Additionally, payroll setup was the easiest. Review collected by and hosted on G2.com.

The implementation phase was challenging. When we first enrolled, we were kind of handed Paycom without any kind of guidance. We had to learn on our own. Now, after we learned it and how to use a lot of items, it became easier, but for a first-time Paycom user, it is hard to roll out. Review collected by and hosted on G2.com.