# Outreach Reviews **Vendor:** Outreach **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,555 ## About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. ## Outreach Pros & Cons **What users like:** - Users find Outreach **easy to use** , streamlining follow-ups and contact management for effective prospect engagement. (87 reviews) - Users value the **automation capabilities** of Outreach, which streamline prospecting and enhance overall communication efficiency. (54 reviews) - Users find Outreach's **user-friendly interface** and features like Kaya enhance communication and streamline outreach efforts effectively. (54 reviews) - Users value the **intuitive design and automation** of Outreach, enhancing prospecting efficiency and consistency in outreach efforts. (50 reviews) - Users value the **seamless integrations** in Outreach, enhancing workflow and enabling efficient prospect management and communication. (47 reviews) - Time-saving (42 reviews) - Easy Integrations (32 reviews) - Lead Generation (32 reviews) - Simple (32 reviews) - Sequencing (31 reviews) **What users dislike:** - Users find **missing features** in Outreach, such as inadequate mobile functionality and lack of proper data handling tools. (38 reviews) - Users find the **learning curve steep** with Outreach, citing its unintuitive interface and complex reporting features. (26 reviews) - Users find the **navigation process challenging** due to excessive options and a need for improved reporting and features. (24 reviews) - Users find the **limited features** of Outreach insufficient for effective collaboration and customization needs. (20 reviews) - Users find the **limited customization** options for reporting and collaboration frustrating, hindering their workflow efficiency. (19 reviews) - Users experience **sequence issues** with Outreach, facing challenges in updating sequences and scheduling tasks effectively. (19 reviews) - Users experience **slow loading** issues, especially on the mobile app, impacting functionality and efficiency. (19 reviews) - Users experience **integration issues** that complicate functionality, though support is helpful in resolving them. (18 reviews) - Users experience **poor customer support** , facing unresolved issues and a frustrating lack of flexibility with Outreach. (18 reviews) - Time-Consuming (16 reviews) ## Outreach Reviews ### 1. Predatory Contracts **Rating:** 0.5/5.0 stars **Reviewed by:** Kevin H. | Chief Technology Officer // Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Outreach?** They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day notice and closed the claim. a lot of wasted time and dozens of emails back and forth. **What do you dislike about Outreach?** Their product is ok, but quickly going out of date - competitors and AI are rendering their solution obsolete. We would have been more willing to support them if they didn't enforce predatory contracts. **What problems is Outreach solving and how is that benefiting you?** After seven years as a client of Outreach, we initially found the platform invaluable for documenting our cold outreach to potential clients. However, over time, the platform has not evolved to meet modern demands. Today, there are numerous alternatives that offer superior performance, enhanced features, more insightful reporting, and at a significantly lower cost. It is also mindblowing that their billing is still a completely separate platform with different login credentials - making billing issues brutally painful to navigate ### 2. Effective Campaign & Reporting Tool, Needs Autodialer Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anuj P. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Outreach?** I really like Outreach's campaign creation feature because it helps me maintain and keep records of every activity while reducing manual work like dialing contacts one by one. I appreciate the reporting part, with its user-friendly dashboard that allows me to track every activity easily. The feature that lets me trace all the activity made on a contact is also quite helpful. Its AI agents are superb and save time upfront during campaign creation while the reporting and dashboards ensure that time is spent effectively by guiding better outreach decisions. **What do you dislike about Outreach?** The autodialer part could be improved, as we have to manually enter dispositions for each call that we make. If it could be automated, it would be great. **What problems is Outreach solving and how is that benefiting you?** Outreach automates my campaigns, solves manual dialing, and records calls, letting me track outreach without being aggressive. The user-friendly dashboard and reporting guide effective decisions, saving time and improving contact traceability. ### 3. Powerful, Game-changing sales tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Outreach?** Their focus on AI innovation—using it to automate processes and analyze data—is the most powerful thing they’re doing to stay ahead of the curve. **What do you dislike about Outreach?** Calendaring and the creation of duplicate entries can be a bit of an issue, but it’s very minor overall. **Recommendations to others considering Outreach:** If you are considering Outreach, I would recommend thinking about a list of processes that are currently manual that you would like to automate. Having this starting list will make your initial experience more powerful. Have some time set aside to watch the training videos so you can get the basics down. **What problems is Outreach solving and how is that benefiting you?** We needed to solve a volume problem so that we could focus on quality issues. Outreach solved that problem for us overnight. We are running at a fast clip now and can do A/B testing, open/click tracking and not worry about losing things through the cracks. The other challenge we had was nurturing deals through the funnel with valuable, personalized content. We have a lot of content and have been able to create a large library of templates that can be deployed easily. We lose fewer deals because we are able to be consistent with follow-up ### 4. Couldn't live without it **Rating:** 4.5/5.0 stars **Reviewed by:** Andres P. | Senior Sales Enablement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Outreach?** There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days that I really like how I can see previous activity from other reps, and even send emails via their inboxes, really helps when we have reps on pto. **What do you dislike about Outreach?** The outreach everywhere extension can be a bit skiddish at times, when it works perfectly it feels brilliant and seamless but more often than not these days it'll have trouble connecting, take forever to load and I'll have to refresh the page, etc. I wish it was more of an sfdc integration, rather than a chrome extension. Maybe I'm being picky, but there's a lot of visual fuzz. I miss the old days when the interface was simpler, cleaner, and only displayed the relevant info while cold calling. Now there's a ton of crap that I don't really care about on the page while dialling **What problems is Outreach solving and how is that benefiting you?** Rep productivity ### 5. Outreach Supercharges Sales Engagement with Automation and Multichannel Outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Gerald S. | Digital Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Outreach?** Outreach effectively increases sales engagement and comes with automation features too. Outreach increases personalization and also boosts response rates. It simply enables custom outreach campaigns to individuals and segments and this increases response rate. Outreach supports multichannel engagements. Our sales team can engage prospects via email, phone, and LinkedIn within a single platform. Better lead management. With Outreach, organizing contacts and managing follow ups is easy and we easily identify high potential leads. It offers data driven insights. With this data, makes sales decisions and pursuing leads is easy. **What do you dislike about Outreach?** Outreach has been super effective as a sales engagement tool. Never had issues. **What problems is Outreach solving and how is that benefiting you?** We use Outreach for sales engagement and it handles really well with AI and also sales coaching and email tracking features. With Outreach in place, we boosted sales thanks to ease of pursuing leads. ### 6. Streamlined Prospecting with Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Diego S. | Inside Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Outreach?** I like that Outreach integrates with our CRM, allowing me to easily put most prospects into a sequence. It's easy to send follow-up emails automatically once the prospect is in the sequence. I find it convenient that when someone replies, the sequence stops, so I can manually reach out to the prospect. Sending follow-up and generic emails makes my life easier. **What do you dislike about Outreach?** I would say for the pre-established name on the accounts, once you already have that in your CRM record through a specific partner, Outreach doesn't recognize that and includes the partner name on the email, and that is a bit annoying. An AI integration with the CRM to pull the correct account name would be nice, as of now I need to go to ChatGPT or other AI tools to help me and then paste on the Outreach. **What problems is Outreach solving and how is that benefiting you?** I use Outreach to easily send follow-up emails automatically, integrate with our CRM, and manage prospect sequences. It pauses sequences for manual outreach if someone replies, making my workflow easier. ### 7. Powerful Sales Engagement with Outstanding Mobile Experience **Rating:** 5.0/5.0 stars **Reviewed by:** A.J. A. | SMB & MM Sales Leader - UK , Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Outreach?** I appreciate having Outreach for its ability to dial out and the mobile experience, which is much better than some of the competitors. Running an international team, it was really helpful knowing that my reps in England and Germany could call with no issues. The data insights were really rich and didn't require deep CRM integration. Building a predictable sales engine was important, and the data insights showed how many dials on average it took to make a connect and how many connects led to a meeting, which helped manage headcount. The mobile experience is great as I spend a lot of time out and about, and I can easily hop on the Outreach app to get those rich insights in real-time. Additionally, the initial setup was really easy. The team was very supportive and hands-on, and the solution itself isn't complicated, making it very easy to navigate, which is important for our geographically dispersed team with different levels of sales engagement experience. **What do you dislike about Outreach?** Yeah. I mean, for me, it was primarily just the cost. So for a large multinational organization, the cost was okay. But as you move into smaller headcount organizations, it was just too expensive. **What problems is Outreach solving and how is that benefiting you?** I use Outreach for managing pipe generation and deal progression. It helps my team dial out seamlessly and provides rich data insights without deep CRM integration, which is great for tracking sales metrics on the go. ### 8. Great Sequence Tracking for Smarter Follow-Ups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Outreach?** I like running sequences in outreach and seeing who opened, who clicked, and it helps me to prioritize who to follow up with. **What do you dislike about Outreach?** I need more AI built into outreach. For example, we record our calls with Kaia and it is connected to outreach. I've then built myself my own app that scans the call recording and tells me what the pain points and growth potential are from the call and outside data, I want that available within outreach. **What problems is Outreach solving and how is that benefiting you?** Outreach helps me to build templates and sequences to share content with prospects. When I open my email outreach is tied to my email and I can easily use one of my templated emails for follow up. I also use the sequences frequently and I can see who is truly engaged and who I should do a phone follow up with. Outreach also easily integrates with salesforce to push data into my CRM. ### 9. Feature-Rich and Flexible for How We Utilize It **Rating:** 4.5/5.0 stars **Reviewed by:** Annie W. | Enterprise Account Manager , Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Outreach?** Outreach templates for email and call outreach is incredibly helpful for mass sending updates to my customers. My enablement team and marketing teams can upload templates and outreach (no pun intended) goals and sending those customized email communications is quick and efficient - especially helpful given I manage hundreds of customers and need to move fast! I have very easily integrated this into my workflow. I also love the Gmail integration, specifically because I can see when & how often a customer opens an email. That insight is incredibly impactful. I have fully integrated Outreach into my daily (and hourly, honestly) workflow. **What do you dislike about Outreach?** Almost too many options of tags vs. additional fields that it gets a bit busy and hard to navigate. Could be the way we utilize it, though! **What problems is Outreach solving and how is that benefiting you?** Streamlining communications to hundreds of clients, tracking calls & emails, and insights into customer engagement in when and how often they open my emails. With Outreach templates for outreach, I don't have to repopulate one email for multiple clients - instead with a few clicks of a button in Outreach I can send 1x1 emails to a mass customer list - eliminating the need to copy & paste and avoid avoidable mistakes that can occur with manual emails. ### 10. A must have tool for every salesperson **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank S. | Senior business development manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Outreach?** It perfectly organises the entire sales journey. As a salesperson, I use it the most. It's very easy to use, and the support team is very professional as well. It has a plethora of features, that help me reach to prospects easily. **What do you dislike about Outreach?** The phone calls get dropped sometimes, resulting in a poor experience with the prospect. The software syncs with the in-house Freshsales CRM tool is slow. **What problems is Outreach solving and how is that benefiting you?** It provides a comprehensive list of features that organises the prospect, companies, sales sequences and reachouts all under one roof. This is beneficial for me to start my day on a good note. I know its a one stop solution for all my needs as a salesperson ## Outreach Discussions - [What are the other best ways Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) - 2 comments, 2 upvotes - [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) - 2 comments, 2 upvotes - [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) - 2 comments, 1 upvote - [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) - 2 comments, 1 upvote - [Is there a way to distinguish new employees that start at a current customers company and cold prospects when they come into the system from a hubspot integration?](https://www.g2.com/discussions/is-there-a-way-to-distinguish-new-employees-that-start-at-a-current-customers-company-and-cold-prospects-when-they-come-into-the-system-from-a-hubspot-integration) - 1 comment, 1 upvote ## Outreach Pricing - **Future Outreach Customers**: Contact Us [View full pricing details](https://www.g2.com/products/outreach/pricing) ## Outreach Integrations - 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Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Management** - Live Pipeline Management - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Outreach Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,397 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,488 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,140 reviews)