N-able Take Control Reviews & Product Details

What I find most useful about N-able Take Control is how easy it is to add an endpoint for remote assistance. You can generate a short link or a code for the end user, who can either click the link or enter the code on the remote control site. This process downloads the support agent for them to install, allowing the technician to quickly connect and provide help, and it is very frequently used for clients who do not have RMM installed on their endpoints. It is also seamlessly integrated with N-Able RMM which makes it a breeze to use. I've not had to use customer support for this due to the simple nature of the product. Review collected by and hosted on G2.com.

My least favorite aspect of N-able Take Control is the installation process for the agent. It is more complicated than just clicking an install button, as the user has to go through several windows and prompts, which can be challenging, especially for someone who is already stressed. Additionally, the software does not automatically remove or uninstall itself once the session ends. Review collected by and hosted on G2.com.

I like several things about Take Control. I like the ability to reboot without the screen sharing fully rendering. I like the admin command prompt that I can access (this might be "best"). I like the ability to easily transfer files. Review collected by and hosted on G2.com.

My biggest problem was it going offline randomly. It would be working on a computer and then stop working. Sometimes it would come back on in a few minutes or hours. Sometimes it would require rebooting or running a repair script. This was a constant headache until first quarter of 2025 when an update resolved most of these issues (I cannot recall it happening since then). Currently I am not experiencing any major problems. Review collected by and hosted on G2.com.

Take Control is easy to use and is packed with features. It has everything you would need in a remote control software (and a little more). Review collected by and hosted on G2.com.

The UI is atrocious, the implementation method is overly complex. Customer support is absolutely terrible. Been with N-able for less than 6 months on a 1-year contract. Support has been terrible and the product line is stuck in the stone ages. I've been 1 month on now with zero ability to support clients through the mobile app, verifiable and reproducible bug with text input. I asked to have some consideration for cancellation because the product literally does not work for me as they sold it. They refused. They will never get a professional recommendation moving forward. Review collected by and hosted on G2.com.

Take control is a great tool for technicians. It has comprehensive features that actually helps with troubleshooting. I am still amazed by the background remote access wherein you can do troubleshooting without disrupting the work of the target device. It is a hassle to chat them, wait for reply, and then do troubleshooting with them staring at their screen and waiting for you to finish. It provides efficiency for the target user and the technician. It's also easy to set up. Just provide the link to download the applet to the customer and in one click, you're in. There's no need to any codes or multi factor etc. Since it can be integrated with the RMM solution, it provides you with the whole picture since you have the information coming from the RMM as well. Review collected by and hosted on G2.com.

It is smooth when it comes to Windows devices. Mac devices sometimes lag. But what I wish is to have an Applet for Linux for easier set up. Review collected by and hosted on G2.com.

What I like best about N-able Take Control is its fast and reliable remote access, which allows us to troubleshoot and resolve issues quickly. The user-friendly interface and seamless connection make it easy to support clients without interruptions. Review collected by and hosted on G2.com.

One downside of N-able Take Control is that the performance can occasionally be slower with larger files or high-resolution screens. Additionally, some advanced features could be more customizable to better suit specific needs. Review collected by and hosted on G2.com.

It is very easy to utilize.

It is quick, it has multiple functions that assists us in resolving the issue, like the quick commands etc. Review collected by and hosted on G2.com.

Just sometimes, the background of the pc connected to turns black, no issues on take control other than that minor thing. Review collected by and hosted on G2.com.

the ability to install on endpoints and also to do an ad-hoc remote support for a potential client. Review collected by and hosted on G2.com.

would like to be able to rebrand the product and url used for remote support Review collected by and hosted on G2.com.

Ease of use and cetnral dashboard for all my customers. Review collected by and hosted on G2.com.

agents are sometimes slow to update to the newest verstion. Review collected by and hosted on G2.com.

Take Control is easy to use, and integrates well into both Windows and Mac via the Installer. Launching a session to a remote PC, Laptop or Server couldnt be easier and all this is without a direct VPN or remote access connection into the remote lcoation. With added value of a file transfer utility, there isnt much that Take Control can't achieve for you. Review collected by and hosted on G2.com.

There aren't many specific downsides of Take Control, although I have experiencing some laggy sessions and instability on occassion, thats few nand far between. Review collected by and hosted on G2.com.

It's part of the N-able RMM package - fully accessible right from within the portal for each machine in your inventory that you enable it for. For daily use it's a simple, yet full functioning piece of the puzzle that not only affords unattended access to the desktops of machines, but also background access to perform file transfers, registry edits or give Power Shell commands. Review collected by and hosted on G2.com.

Its switching between multiple displays on the remote end is slow and clunky. It also doesn't seem as stable in its connection quality as other more mainstream remote control applications I've used. Review collected by and hosted on G2.com.