# N-able Take Control Reviews **Vendor:** N-able **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 150 ## About N-able Take Control N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required. ## N-able Take Control Pros & Cons **What users like:** - Users praise the **ease of use** of N-able Take Control, facilitating quick and straightforward remote assistance connections. (2 reviews) - Users appreciate the **easy setup** of N-able Take Control, allowing quick connections for efficient remote assistance. (2 reviews) - Users appreciate the **fast and reliable remote access** of N-able Take Control, enhancing efficiency in troubleshooting tasks. (2 reviews) - Users appreciate the **easy endpoint addition** in N-able Take Control, simplifying remote assistance with quick connections. (2 reviews) - Users value the **central dashboard** of N-able Take Control for its ease of use and customer management. (1 reviews) - Users appreciate the **deployment ease** of N-able Take Control, enabling quick setup with simple applet downloads. (1 reviews) - Users value the **easy installation** process of N-able Take Control, enhancing remote support capabilities seamlessly. (1 reviews) - Integrations (1 reviews) - Productivity Improvement (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users express frustration with the **implementation difficulty** of N-able Take Control, citing complex installation and poor support. (2 reviews) - Users report **mobile app issues** with bugs and poor support, hindering their ability to serve clients effectively. (2 reviews) - Users find the **installation process complex** , requiring multiple steps that can be overwhelming, especially under stress. (1 reviews) - Users experience **delay issues** with N-able Take Control, especially when handling larger files or high-resolution screens. (1 reviews) - Users find N-able Take Control **expensive and ineffective** , struggling with poor support and an outdated user interface. (1 reviews) - Users experience **limited compatibility** with N-able Take Control, particularly on Mac and lacking support for Linux. (1 reviews) - Users experience **missing features** and slower performance with larger files or high-resolution screens in N-able Take Control. (1 reviews) - Poor Customer Support (1 reviews) - Users experience occasional **remote control issues** when the connected PC's background turns black unexpectedly. (1 reviews) - Screen Resolution (1 reviews) ## N-able Take Control Reviews ### 1. Great remote assistance package to pair with RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin Y. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about N-able Take Control?** What I find most useful about N-able Take Control is how easy it is to add an endpoint for remote assistance. You can generate a short link or a code for the end user, who can either click the link or enter the code on the remote control site. This process downloads the support agent for them to install, allowing the technician to quickly connect and provide help, and it is very frequently used for clients who do not have RMM installed on their endpoints. It is also seamlessly integrated with N-Able RMM which makes it a breeze to use. I've not had to use customer support for this due to the simple nature of the product. **What do you dislike about N-able Take Control?** My least favorite aspect of N-able Take Control is the installation process for the agent. It is more complicated than just clicking an install button, as the user has to go through several windows and prompts, which can be challenging, especially for someone who is already stressed. Additionally, the software does not automatically remove or uninstall itself once the session ends. **What problems is N-able Take Control solving and how is that benefiting you?** N-able Take Control addresses the need for quick and straightforward remote access to endpoints, usually PCs, regardless of whether the user is on RMM or not. ### 2. Take Control - Great Remote Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about N-able Take Control?** I like several things about Take Control. I like the ability to reboot without the screen sharing fully rendering. I like the admin command prompt that I can access (this might be "best"). I like the ability to easily transfer files. **What do you dislike about N-able Take Control?** My biggest problem was it going offline randomly. It would be working on a computer and then stop working. Sometimes it would come back on in a few minutes or hours. Sometimes it would require rebooting or running a repair script. This was a constant headache until first quarter of 2025 when an update resolved most of these issues (I cannot recall it happening since then). Currently I am not experiencing any major problems. **What problems is N-able Take Control solving and how is that benefiting you?** It allows me to see exactly what my clients are seeing. Sometimes clients will use words that mean different things to IT people (as all IT people know), and so being able to see the same screen they see helps solve problems faster. ### 3. Good onboarding. Terrible continued support. **Rating:** 0.0/5.0 stars **Reviewed by:** Jeff M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about N-able Take Control?** Take Control is easy to use and is packed with features. It has everything you would need in a remote control software (and a little more). **What do you dislike about N-able Take Control?** The UI is atrocious, the implementation method is overly complex. Customer support is absolutely terrible. Been with N-able for less than 6 months on a 1-year contract. Support has been terrible and the product line is stuck in the stone ages. I've been 1 month on now with zero ability to support clients through the mobile app, verifiable and reproducible bug with text input. I asked to have some consideration for cancellation because the product literally does not work for me as they sold it. They refused. They will never get a professional recommendation moving forward. **What problems is N-able Take Control solving and how is that benefiting you?** It's not solving any problems for me right now. It's creating headaches. ### 4. Easy setup and great features **Rating:** 4.5/5.0 stars **Reviewed by:** John Keanu M. | Sales Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about N-able Take Control?** Take control is a great tool for technicians. It has comprehensive features that actually helps with troubleshooting. I am still amazed by the background remote access wherein you can do troubleshooting without disrupting the work of the target device. It is a hassle to chat them, wait for reply, and then do troubleshooting with them staring at their screen and waiting for you to finish. It provides efficiency for the target user and the technician. It's also easy to set up. Just provide the link to download the applet to the customer and in one click, you're in. There's no need to any codes or multi factor etc. Since it can be integrated with the RMM solution, it provides you with the whole picture since you have the information coming from the RMM as well. **What do you dislike about N-able Take Control?** It is smooth when it comes to Windows devices. Mac devices sometimes lag. But what I wish is to have an Applet for Linux for easier set up. **What problems is N-able Take Control solving and how is that benefiting you?** Ease of troubleshooting. When a customer requests a support, the time Take Control takes to set up is really fast. This makes troubleshooting a lot smoother. ### 5. Efficient and reliable remote support tool for seamless troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** Óscar M. | Cloud Sales Specialist☁️, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about N-able Take Control?** What I like best about N-able Take Control is its fast and reliable remote access, which allows us to troubleshoot and resolve issues quickly. The user-friendly interface and seamless connection make it easy to support clients without interruptions. **What do you dislike about N-able Take Control?** One downside of N-able Take Control is that the performance can occasionally be slower with larger files or high-resolution screens. Additionally, some advanced features could be more customizable to better suit specific needs. **What problems is N-able Take Control solving and how is that benefiting you?** N-able Take Control solves the problem of providing quick, remote support to clients, regardless of their location. It helps troubleshoot and resolve issues efficiently, improving response times and reducing downtime for clients, which ultimately enhances overall service quality. ### 6. Take control allows us to assist the user experiencing an issue so efficiently, and professionally. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle D. | Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about N-able Take Control?** It is very easy to utilize. It is quick, it has multiple functions that assists us in resolving the issue, like the quick commands etc. **What do you dislike about N-able Take Control?** Just sometimes, the background of the pc connected to turns black, no issues on take control other than that minor thing. **What problems is N-able Take Control solving and how is that benefiting you?** Allows us to connect remotely and multitask with other tasks we might have to do. I can connect to multiple users and assist them all at once. ### 7. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about N-able Take Control?** the ability to install on endpoints and also to do an ad-hoc remote support for a potential client. **What do you dislike about N-able Take Control?** would like to be able to rebrand the product and url used for remote support **What problems is N-able Take Control solving and how is that benefiting you?** allows unatended remote support for my current client machines but also allows us to offer ad-hoc support to devices that do not fall under our current managed service provider contract. ### 8. Take Control the remote access software for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about N-able Take Control?** Ease of use and cetnral dashboard for all my customers. **What do you dislike about N-able Take Control?** agents are sometimes slow to update to the newest verstion. **What problems is N-able Take Control solving and how is that benefiting you?** Take Control is a cost effective way for me to manage my customer's computers. It allows me to give my customers access to their own computers. ### 9. Quick and Agile, Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin A. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about N-able Take Control?** Take Control is easy to use, and integrates well into both Windows and Mac via the Installer. Launching a session to a remote PC, Laptop or Server couldnt be easier and all this is without a direct VPN or remote access connection into the remote lcoation. With added value of a file transfer utility, there isnt much that Take Control can't achieve for you. **What do you dislike about N-able Take Control?** There aren't many specific downsides of Take Control, although I have experiencing some laggy sessions and instability on occassion, thats few nand far between. **What problems is N-able Take Control solving and how is that benefiting you?** In the past the default stance for remote support was establish a VPN and then launch a remote session to the 3rd party device; RDP, etc. Managing multiple VPN Clients on a Suport Desk mahcine can be challenginign and problematic and Take Control removes the need for that. The remote mahcine has an Agent which feeds data back to Solarwinds. Via this sesssion we can initiate a secure and encrypted Take Control session all without the need for VPN at either end of the connection. This limits the involvement of the customer or 3rd party as well as removing the excessive VPN client installers from Support Desk mahcines. All this drives efficiency as well as improving the Support given. ### 10. Easy to use and directly integrated into N-able RMM **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan C. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about N-able Take Control?** It's part of the N-able RMM package - fully accessible right from within the portal for each machine in your inventory that you enable it for. For daily use it's a simple, yet full functioning piece of the puzzle that not only affords unattended access to the desktops of machines, but also background access to perform file transfers, registry edits or give Power Shell commands. **What do you dislike about N-able Take Control?** Its switching between multiple displays on the remote end is slow and clunky. It also doesn't seem as stable in its connection quality as other more mainstream remote control applications I've used. **What problems is N-able Take Control solving and how is that benefiting you?** N-able Take Control affords easy unattended access to remote machines for support purposes. This makes "invisible" support seamless for our clients, and easy for techs. ## N-able Take Control Discussions - [What is N-able Take Control used for?](https://www.g2.com/discussions/what-is-n-able-take-control-used-for) - [Can the tool use a browser to differentiate when you send an email to different platforms?](https://www.g2.com/discussions/can-the-tool-use-a-browser-to-differentiate-when-you-send-an-email-to-different-platforms) - 1 upvote - [How can i integrate SolarWinds with Asset management tools](https://www.g2.com/discussions/27720-how-can-i-integrate-solarwinds-with-asset-management-tools) - [View N-able Take Control pricing details and edition comparison](https://www.g2.com/products/n-able-take-control/reviews/n-able-take-control-review-4447189?section=pricing&secure%5Bexpires_at%5D=2026-05-31+20%3A59%3A44+-0500&secure%5Bsession_id%5D=0a07c405-e15e-44b3-83c2-e2702207474d&secure%5Btoken%5D=35a2fe766216e0c5972ac9284f3271a2e5705b79110218966506633e28645c17&format=llm_user) ## N-able Take Control Integrations - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) ## N-able Take Control Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top N-able Take Control Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,860 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (476 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,130 reviews)