Being a small technology department, we regularly utilize Magna5 for our more technical projects that often deal with our network configuration and firewalls. We have utilized Magna5's expertise through VOIP phone system rollouts, network infrastructure upgrades, and multiple firewall deployments. Review collected by and hosted on G2.com.
When you speak with Magna5, you quite often speak to the same person every time. Over the course of your relationship with Magna5, you really start to feel like the company knows your infrastructure well and has your best interests at heart. There is never a doubt in your mind over whether they can assist you with the task at hand, nor do you ever question whether they have given you the best recommendations for your problem. Every team member is calm, knowledgeable, and friendly. The technicians always go above in beyond in providing their service and answering any questions you have along the way. They always give us personal, hands-on attention that is impossible with bigger companies. Review collected by and hosted on G2.com.
64 out of 65 Total Reviews for Magna5
Overall Review Sentiment for Magna5
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Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. Review collected by and hosted on G2.com.
Nothing. They have been awesome while we have used their service. Review collected by and hosted on G2.com.
I like the depth of knowledge about the products we have them assist in supporting. Review collected by and hosted on G2.com.
Honestly, there really aren't any downsides to using Magna5. I didn't care for some of the contract language. Review collected by and hosted on G2.com.
The knowledge of their technicians, responsiveness, advice and proposed solutions have always been "spot-on". Whether it be their managed services, monitoring, troubleshooting, configuration, procurement, licensing, etc., our dealings have been great experiences. Review collected by and hosted on G2.com.
Initially, we were a bit skeptical that Stablenet was merging with Magna5; however, after initial discussions with the Magna5 CEO and our experiences since the merger, we discovered this was unfounded. Review collected by and hosted on G2.com.
The backup team at Magna5 is always quick to repond and very knowldegeable of our setup and requirements. Review collected by and hosted on G2.com.
No significant downsides to using Magna5. All of the team memebrs I work with a re accessible, knowadgeable and easy to get along with. Review collected by and hosted on G2.com.
A shaded generality is thrown around the IT community when it comes to MSP's - and Magna 5 breaks that stereotype with aplomb. Solid and reliable account manager, impressive tier 3 systems support, and a tier 1 unit that I honestly have no inhibition to send my staff to for support. Review collected by and hosted on G2.com.
I don't have much if any negative feedback to provide. Review collected by and hosted on G2.com.
They manage our network and our network security Review collected by and hosted on G2.com.
Their consistently exceptional performance and attention to detail. They are also a great resource for helping me research and decide on our next strategic network move will be. Review collected by and hosted on G2.com.
Very responsive and are sure to meet the requirements of my project or resolve my issue to my expectations. Review collected by and hosted on G2.com.
Planning seems to be lacking. Need more clarity around the scope of the project. Review collected by and hosted on G2.com.
Cyber Security Attack
Help Desk
Software license renewal
network monitoring Review collected by and hosted on G2.com.
24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. Review collected by and hosted on G2.com.
Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. Review collected by and hosted on G2.com.
I would like to see more recommendations from their team on new tech or solutions that would help our evironment be more efficient. My company uses Microsoft 365. I would like to see a specialist on their staff that could help us understand and get the full benefits of the 365 suite. Review collected by and hosted on G2.com.
I love the support portal. I can look at all my outstanding tickets and update or close them when a problem has been resolved. Very easy to use. Review collected by and hosted on G2.com.
Sometimes being in a different time zone with techs. Getting our tickets scheduled with the correct time. Review collected by and hosted on G2.com.
