Lotus Themes for Zendesk Reviews 2025: Details, Pricing, & Features

Verified User in Marketing and Advertising

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

May 02, 2024(Original Jun 03, 2023)

"Good experience would recommend"

What do you like best about Lotus Themes for Zendesk?

The themes are easy to use, install, and maintain, and the final result was satisfactory. The Lotus Themes help center has all the information your knowledge base manager will need to keep the theme current and apply formatting components. Review collected by and hosted on G2.com.

What do you dislike about Lotus Themes for Zendesk?

They are not flexible to make changes if you need customizations not part of an out-of-the-box theme. Ensure you have all requirements documented in writing and signed off because changes will not be accepted.

It wasn't easy to communicate requirements via email, and not easy to schedule a call. Review collected by and hosted on G2.com.

What problems is Lotus Themes for Zendesk solving and how is that benefiting you?

Giving a new look and feel to our outdated help center and providing new formatting options to structure the help center information, like callouts, accordions, etc. Review collected by and hosted on G2.com.

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Michael C.

Director, Knowledge and Support

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Jun 29, 2022

"Excellent experience"

What do you like best about Lotus Themes for Zendesk?

Lotus was excellent to work with on our site updates. They had quick communication, were very professional and provided a high level of service and support when whenever we requested. Review collected by and hosted on G2.com.

What do you dislike about Lotus Themes for Zendesk?

Overall it was a great experience, At times there was some ambiguity about what Lotus could support for us and what was out of scope and needed to have Zendesk handle. A more clear SOW could help this. Review collected by and hosted on G2.com.

Recommendations to others considering Lotus Themes for Zendesk:

Lotus Themes knows what they are doing. They are professional, fast and efficient. They were always willing to support and answer questions we had and were a great partner. Review collected by and hosted on G2.com.

What problems is Lotus Themes for Zendesk solving and how is that benefiting you?

Lotus was able to provide a simplified website experience. They brought expertise in design and useability to the project. We were able to leverage their team and experience which brough confidence that we would be maximizing the use of the tool. Review collected by and hosted on G2.com.

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