# Jira Reviews
**Vendor:** Atlassian  
**Category:** [Product Management Software](https://www.g2.com/categories/product-management-software)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 7,810
## About Jira
Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organization — from product to marketing and beyond — is empowered with the flexibility to work the way they want. And by seamlessly bringing that work together, Jira allows you to manage projects cohesively in one place. - From short projects to large cross-functional programs, break big ideas down into achievable steps. Organize work, create milestones, map dependencies, and let AI handle the heavy lifting. - Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. - Visualize work with lists, boards, calendars, and more. Make workflows for any process and integrate with the tools you love. - Get visibility into project progress, understand risks, and surface insights from real-time data to ensure delivery in on-time and in budget. Jira provides cross-functional planning and visibility that aligns work to outcomes —&amp;nbsp;so that every team is able to deliver big ideas, together.&amp;nbsp;



## Jira Pros & Cons
**What users like:**

- Users appreciate the **ease of use** in Jira, benefiting from its intuitive interface and customizable tracking options. (1154 reviews)
- Users value the **real-time tracking and customizable workflows** of Jira, enhancing collaboration and project management efficiency. (855 reviews)
- Users appreciate the **customizable task tracking** in Jira, making project management and team collaboration seamless and efficient. (799 reviews)
- Users value the **powerful integrations** and **customizable features** of Jira for efficient task management and tracking. (721 reviews)
- Users appreciate the **customizable task management** in Jira, which enhances project tracking and team collaboration effectively. (588 reviews)
- Users value the **extensive integrations** offered by Jira, enhancing collaboration and streamlining project management across teams. (581 reviews)
- Users value the **team collaboration** features of Jira, which enhance communication and efficiency across various departments. (564 reviews)
- Customization (519 reviews)
- Easy Integrations (399 reviews)
- Easy Integration (355 reviews)

**What users dislike:**

- Users find the **learning curve steep** , making it challenging to navigate Jira’s extensive features effectively. (680 reviews)
- Users find the **complexity of options** in Jira overwhelming, leading to confusion and a challenging user experience. (503 reviews)
- Users struggle with the **steep learning curve** of Jira, finding it challenging to navigate and utilize effectively. (452 reviews)
- Users find Jira to be **overwhelming** due to its steep learning curve and complex customization options. (343 reviews)
- Users experience **slow performance** in Jira, often facing lag and issues with ticket state transitions and overloaded boards. (325 reviews)
- Complex Usability (295 reviews)
- Beginner Difficulty (284 reviews)
- Slow Loading (220 reviews)
- Limited Features (179 reviews)
- Users find Jira to be **expensive** , particularly for larger teams and projects, impacting overall affordability. (177 reviews)

## Jira Reviews
  ### 1. Jira Streamlined Our Project Tracking, Reporting, and Team Coordination

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darpan T. | Associate Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about Jira?**

What I like best about Jira is that it makes project tracking and team coordination very smooth. In my project, we used Jira daily for task management, bug tracking, sprint planning, and progress monitoring. It was very helpful to assign tasks, update work status, and track deadlines in one place.

I also liked the dashboard and reporting features because they gave a clear view of project progress and pending issues. Integration with development tools and notifications helped the team stay updated continuously. Overall, Jira improved communication, transparency, and workflow management in our project environment.

**What do you dislike about Jira?**

One thing I dislike about Jira is that sometimes it feels complex and overloaded with features, especially for new users. Managing workflows, permissions, and configurations can take extra time. In some projects, too many status updates and notifications also made the process slightly confusing. Additionally, Jira can feel slower when handling large projects with many tickets, which may affect productivity at times.

**What problems is Jira solving and how is that benefiting you?**

Jira solves problems related to project tracking, task management, and team coordination. In my project, it helped us manage bugs, assign tasks, track sprint progress, and monitor deadlines in a structured way. This improved communication between team members and reduced confusion about work status. Because of Jira, our workflow became more organized, transparent, and efficient, which helped us complete tasks on time and manage projects smoothly.

  ### 2. Jira Delivers Strong Traceability, Sprint Planning, and Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sundeep G. | Senior Quality Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Jira?**

AI-generated work item summaries are one of the better practical AI features Atlassian has added. Instead of reading a giant ticket thread, Jira now creates concise summaries with status, blockers, contributors, and next steps directly inside the issue view. That solves a real pain point for large projects.
Agents in Jira becoming generally available is a big step. You can now assign AI agents to work items, mention them in comments, and trigger them through workflows. That moves Jira closer to semi-autonomous project operations instead of just static task management.
I like the direction of Rovo Dev too. It connects Jira context with GitHub/Bitbucket and can help with pull request reviews, code explanations, and updating tickets from the terminal. The useful part is the context-awareness across engineering tools rather than standalone code generation.
The newer AI-powered child issue suggestions are smart in theory. Jira can proactively suggest subtasks or child work items based on the parent ticket details, which could reduce a lot of manual backlog decomposition.
Atlassian’s work on natural-language interactions with Jira is becoming more serious. Their newer MCP and text-to-JQL research shows they’re trying to make Jira searchable and operable through plain English instead of requiring everyone to learn complex JQL syntax.
The new cross-app search is also underrated. Being able to search Jira, Confluence, and other Atlassian tools together helps reduce the “where was that document?” problem that large companies constantly run into.
For product teams, the newer Jira Product Discovery + Feedback App direction looks promising. Automatically aggregating customer feedback from Zendesk, Salesforce, Teams, and other systems into roadmap ideas could save PMs a lot of manual triage work

**What do you dislike about Jira?**

Reduce complexity for smaller teams
Jira is extremely powerful, but many startups and non-engineering teams feel it becomes overkill quickly. Project schemes, workflows, permissions, issue types, automation rules, and boards can overwhelm new users. This is one reason tools like Linear and ClickUp gained traction with simpler onboarding.

Improve performance and responsiveness
Large Jira instances can still feel sluggish — especially with:

huge backlogs,
advanced automations,
complex JQL filters,
and many marketplace apps installed.

Slow issue loading and delayed board updates remain common complaints in enterprise deployments.

Make automation easier to debug
Jira Automation is powerful, but troubleshooting failed rules can still be frustrating. Better visibility into:

execution order,
conflicting automations,
hidden dependencies,
and workflow side effects

would save admins a lot of time.

Control notification overload
Jira still creates too much notification noise for many organizations. Users often complain about:

excessive email spam,
duplicate alerts,
noisy mentions,
and irrelevant updates.

Smarter notification prioritization would help significantly.

Simplify permissions and administration
Permissions are one of Jira’s biggest long-term pain points. The combination of:

global permissions,
project permissions,
issue security schemes,
roles,
groups,
and app-level permissions

can become extremely hard to manage at scale.

**What problems is Jira solving and how is that benefiting you?**

1. “Where is all the work actually at?”

Most teams struggle with fragmented work tracking—tasks in chat, spreadsheets, emails, or people’s heads. Jira centralizes everything into one system so you can see:

what’s being worked on
who’s working on it
what’s blocked
what’s done vs. pending

Benefit: less confusion, fewer missed tasks, and clearer accountability.

2. Coordination across multiple people and teams

Once a project involves multiple engineers, QA, product, or ops teams, coordination becomes hard. Jira structures work into issues, epics, and boards so dependencies are visible.

Benefit: fewer “I thought you were doing that” gaps and better cross-team alignment.

3. Managing complexity in delivery (especially software)

Software work isn’t linear—it has bugs, reviews, releases, and changing requirements. Jira models that reality with:

workflows (To Do → In Progress → Done, etc.)
sprint planning (Scrum boards)
Kanban flow tracking

Benefit: work becomes predictable enough to plan, even when it’s messy underneath.

4. Prioritization and trade-offs

Jira makes it easier to rank tasks, assign story points, and track backlog items. That helps teams decide what not to do as much as what to do.

Benefit: reduces random task switching and keeps focus on higher-impact work.

5. Visibility and reporting

Managers and teams can see dashboards, burndown charts, cycle time, and throughput.

Benefit: decisions are based on data instead of gut feeling (“Are we actually shipping faster or just feeling busy?”).

  ### 3. Jira Keeps Cross-Functional Work Visible and Aligned

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chitransh J. | Associate Manager, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** March 28, 2026

**What do you like best about Jira?**

Jira stands out as one of the most powerful project management and work orchestration tools, particularly for agile and enterprise teams, thanks to its strengths in UI/UX, integrations, performance, pricing, support, and AI capabilities.

From a UI/UX standpoint, Jira provides highly customizable workflows, boards (Scrum and Kanban), and dashboards that can be adapted to different team needs—whether for development, marketing, or IT operations. This flexibility lets teams shape the platform around their existing processes instead of forcing their workflows to fit the tool. That said, this level of customization can come with a slight learning curve for new users.

On the integrations side, Jira shines with a large ecosystem of over 3,000 integrations. It includes native compatibility with tools like Slack, GitHub, Figma, and Google Workspace, along with strong connections across the Atlassian suite, such as Confluence and Bitbucket. As a result, Jira can serve as a central hub that connects cross-functional teams and helps reduce silos across the tech stack.

In terms of performance and scalability, Jira is built to support everything from small teams to large, complex enterprises. Its cloud-native architecture enables organizations to manage thousands of users, large datasets, and multiple projects efficiently, while maintaining consistent performance at scale—one reason it’s widely adopted in large global organizations.

When it comes to pricing and ROI, Jira offers flexible tiers, starting with a free plan for small teams and scaling up to enterprise-level solutions. Paid plans typically range from around $7 to $18 per user per month, depending on the features included. The real ROI, in my view, comes from improved productivity, stronger collaboration, faster delivery cycles, and less manual tracking—making it especially valuable for organizations running agile workflows or complex project operations.

For support and onboarding, Jira takes a structured approach, with community support available for free users and 24/7 premium support for enterprise customers. It also offers extensive documentation, tutorials, and a partner ecosystem to help teams scale their usage effectively, although onboarding can still require some upfront setup effort.

Finally, Jira’s AI and intelligence capabilities—powered by Atlassian Intelligence—have become a major highlight in recent years. Features like automated ticket summarization, natural language search (reducing reliance on technical queries like JQL), AI-assisted task breakdown, smart prioritization, and AI agents that can execute workflows and assist teams directly within the platform help move Jira beyond basic tracking. In practice, this transforms it into a more intelligent execution platform that can save time, improve decision-making, and boost overall efficiency.

Overall, Jira’s biggest strengths are its flexibility, scalability, depth of integrations, and evolving AI capabilities, making it a best-in-class option for organizations looking to streamline workflows, align teams, and drive operational excellence.

**What do you dislike about Jira?**

The flexibility is also the downside sometimes. If governance isn’t tight, Jira can quickly become messy—too many ticket types, inconsistent fields, and a backlog that turns into a graveyard. New users also find it intimidating at first, especially if the instance has heavy customization.

**What problems is Jira solving and how is that benefiting you?**

In an IT services environment, the biggest challenge isn’t execution itself—it’s coordination at scale: multiple teams working in parallel, constantly shifting timelines, cross-functional dependencies, and frequent last-minute changes. Without a central system, this quickly creates misalignment, where each stakeholder ends up operating with a different view of priorities, progress, and ownership. Jira addresses this at the root by serving as a single source of truth, centralizing all work—tasks, dependencies, timelines, and responsibilities—in a structured space that stays continuously updated. That shared visibility reduces ambiguity and helps ensure everyone, from delivery teams to leadership, stays aligned on what matters most at any given moment.

What makes Jira especially valuable is the end-to-end visibility and accountability it enables. Every task has a clear owner, status, and timeline, which cuts down the need for constant follow-ups, recurring status meetings, and manual reporting. Rather than chasing updates across emails, calls, or fragmented tools, I can use Jira dashboards and boards to get a real-time pulse on progress. This improves efficiency and supports more proactive management—spotting bottlenecks early, adjusting priorities, and addressing risks before they escalate. As a result, I spend more time driving outcomes and delivering impact, instead of coordinating basic information flow.

Jira’s strengths become even more apparent when work spans functions like delivery, pre-sales, marketing, and operations. These teams often have different objectives, timelines, and ways of working, which makes alignment a persistent challenge. Jira helps bridge that gap by standardizing how work is tracked and communicated, while still giving teams the flexibility to configure workflows that fit their needs. For example, a marketing campaign, a pre-sales pursuit, and a delivery milestone can all be tracked within the same ecosystem, with clear dependencies and shared visibility. This makes it easier for everyone to understand how their work connects to the bigger picture, reducing silos and improving collaboration.

Jira also brings structure to complexity through features like backlog prioritization, sprint planning, and dependency tracking. In IT services, where priorities often shift, this helps teams adapt quickly without losing control or visibility. When changes happen, they’re reflected immediately, keeping stakeholders aligned in real time.

Overall, Jira turns coordination from a reactive, manual effort into a structured, transparent, and scalable system. It supports tighter execution, reduces operational inefficiencies, and strengthens alignment across teams. For me, that means less time spent managing coordination overhead and more time focused on strategic priorities, stakeholder alignment, and delivering measurable business outcomes.

  ### 4. Powerful JQL, Agile Tracking, and Seamless Dev Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Manan S. | Devops Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 25, 2026

**What do you like best about Jira?**

JQL (Jira Query Language): Powerful filtering that lets you find any ticket instantly.

Total Customizability: It molds to any workflow, whether you're running strict Scrum or just tracking basic tasks.

Native Agile Support: Built-in tracking for Epics, backlogs, sprints, and velocity charts.

Dev Tool Integrations: Connects seamlessly with GitHub, Slack, and CI/CD tools to automate manual status updates.

**What do you dislike about Jira?**

Complexity & Bloat: It has a steep learning curve and is incredibly easy to over-engineer with too many required fields, rigid permissions, and confusing menus.

Slowness: The user interface can feel heavy, clunky, and slow to load compared to modern, lightweight alternatives.

Notification Spam: It is notorious for flooding inboxes with automated emails for every minor ticket update unless painstakingly configured.

Plugin Dependency: To get certain basic features or advanced reporting, you often have to rely on and pay for third-party marketplace add-ons.

**What problems is Jira solving and how is that benefiting you?**

Siloed Communication: Centralizes tracking so developers, product managers, and business stakeholders all have a single source of truth.

Lack of Visibility: Eliminates the chaos of tracking massive projects via spreadsheets or chat apps, making it clear who is doing what and when.

Scope Creep & Chaos: Helps teams plan sprints, map dependencies, and manage backlogs so projects don't derail as they scale.

How That Benefits Me
Structured Data: Jira forces messy human workflows into organized structures (Epics, Stories, Statuses).

Easier Analysis: Because the data is standardized, it is much easier for me to instantly parse your project health, write precise JQL queries, generate accurate summaries, and help you optimize your team's workflow without getting lost in the weeds.

  ### 5. Highly Customizable, Reliable Jira with Useful Agile Reporting and Built-In AI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sayak H. | DC Consultant, Computer Software, Enterprise (> 1000 emp.)

**Reviewed Date:** May 25, 2026

**What do you like best about Jira?**

I really like the limitless customization Jira offers to its users. The software is reliable, and the interface is easy to navigate, which makes the overall experience great. The workflow automation and out-of-the-box Agile reporting, with different types of charts, are very useful for project management. I also appreciate the recently introduced built-in AI that can summarize large threads and draft or improve user story descriptions. On top of that, Jira support is strong and deserves an extra point.

**What do you dislike about Jira?**

While it offers many customization options, that same flexibility can also make the software feel complex. With so many features, automation choices, and configuration settings, it can be difficult for a new user to adopt and get comfortable quickly. Jira also often lacks certain native capabilities, which can push businesses to purchase additional add-ons.

**What problems is Jira solving and how is that benefiting you?**

Jira is a day-to-day tool across multiple projects I’ve worked on. It provides an interface that lets you customize almost anything and set up workflow automation based on the needs of the business. In my current project, we have a lot of automations in place, which significantly reduce the workload for the team lead, project manager, and scrum masters.

  ### 6. Powerful All-in-One Project Management and Bug Tracking with Jira

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prasanth N. | Campus Ambassador, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 25, 2026

**What do you like best about Jira?**

The thing I like about Jira is how powerful it is, which makes project management, issue tracking and team collaboration under one roof. It provides a kanban board which lists out the tasks in their phase wise order thus giving developers the right knowledge about the progress of the tasks. It offers powerful bug tracking feature because it allows issue loggings and priority assignments.

**What do you dislike about Jira?**

Sometimes while handling thousands of tickets the platform might face lag issues, where pages take a lot of time to load even searches too eso when there are many plugins and automations are enabled. Another con with Jira is it's pricing, it is quiet expensive as the pricing varies with the size of the team or when the organisation depends majorly on plugins and advanced features

**What problems is Jira solving and how is that benefiting you?**

Jira helps in bringing the various stages of software development under one roof, it is a centralized system which gives developers the right information regarding the tasks and let them know their progress, it helps in managing the bugs, track the tasks progress, fix the deadlines and monitor them with the help of a timesheet. It improves the collaboration between different teams as it allows various people like developers, testers and managers to share their progress with the help of comments and description boxes under the tasks.

  ### 7. Clean, Customizable UI with Powerful Agile Tools and Integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Samarth B. | Student, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 23, 2026

**What do you like best about Jira?**

JIRA provides a clean, highly customizable UI/UX that works well for both technical and cross-functional teams. Tools like Scrum and Kanban boards, sprint planning, and workflow automation make it straightforward to track projects and keep work organized. Integrations with GitHub, Slack, and Confluence also help streamline collaboration and keep teams aligned.
From a performance standpoint, the platform is generally reliable, although larger projects can sometimes feel a bit heavy, especially with extensive configurations in place. Pricing may feel premium for smaller teams, but the ROI becomes more apparent when you’re managing complex workflows and multiple projects at scale.
Onboarding is fairly smooth thanks to solid documentation and ready-to-use templates, though more advanced customization can come with an initial learning curve. The newer AI-powered suggestions and automation capabilities have also helped boost productivity by cutting down on repetitive manual tasks.

**What do you dislike about Jira?**

I don’t like how slow issue search can feel when I’m using advanced JQL filters on larger projects. Although JIRA is powerful overall, navigating heavily customized workflows and permissions can sometimes become unnecessarily complicated, and it ends up hurting the overall user experience.

**What problems is Jira solving and how is that benefiting you?**

I used JIRA to manage my college-level major project, and it saved me a lot of time while helping me lead my team more efficiently. It let me assign specific tasks to each team member, which would have been difficult to do verbally, and it also made it easy to track everyone’s progress so we could meet our deadlines.

  ### 8. Clean and Frictionless, Yet Deeply Customizable for Agile Workflows

**Rating:** 4.5/5.0 stars

**Reviewed by:** Oscar Javier M. | Senior Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 16, 2026

**What do you like best about Jira?**

Jira’s biggest strength is its core simplicity. While other project managers overcomplicate the basics, Jira keeps the foundation clean. If I just need to spin up a quick task, map out child issues, or drop a comment, it’s completely frictionless. However, as someone who treats software and workflows as a craft, I really enjoy how deep the customization goes. It has evolved to include modern agile features, letting you build out a robust, tailored system without sacrificing that clean, out-of-the-box ease.

**What do you dislike about Jira?**

The reliability of the comment editor when handling rich media. I frequently need to attach screenshots or video recordings to properly document an issue, but Jira sometimes fails to process these uploads and does so silently.

There is no error message or warning—I will hit save, assume the update is securely logged, only to realize the next day that the entire comment is completely missing. The platform really needs better error handling and clear UI feedback when a rich-media attachment fails to upload.

**What problems is Jira solving and how is that benefiting you?**

Integrating repository management directly into the Jira platform keeps the entire development cycle seamless. But the real standout is leveraging AI agents to assist with code reviews. Having that automated layer of validation is a massive boost for team performance and keeps our project documentation incredibly clean. I truly enjoy how the ecosystem is evolving to support modern development, and I am eager to dive deeper into the newest features soon.

  ### 9. Powerful Tool for Agile Project Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hari Krishnan P. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Jira?**

I really like Jira because it helps me manage tasks and keeps everything organized in one place. Jira has features like sprint planning and Kanban boards that make it easy to track progress and avoid confusion when I am working with my team on a project.

One thing I use a lot in Jira is issue tracking. I get updates and comments on each issue. This helps my team stay on the page especially when we are working on the backend and frontend at the same time. The boards in Jira are easy to use because I can drag and drop things around. I can also use filters to prioritize my work and track anything that is blocking me.

Jira also works well with tools like GitHub and Slack. This means I can see what is going on with my project without having to switch between platforms all the time.

At first Jira can feel a bit overwhelming because it has a lot of features.. Once I set up my workflows and dashboards it is easy to use. Jira is also very good at handling projects. Sometimes it can take a while to load complex boards but that is okay.

In terms of return on investment Jira provides value for teams managing multiple projects.

The support for Jira is good. There are a lot of documents and community resources that can help me if I get stuck. One thing I did not expect to like about Jira is the reporting and analytics features. These features help me figure out what is slowing me down and how I can plan my sprints better.

Jira is also getting better at using intelligence to help with project management. For example Jira can suggest tasks for me. Summarize what is going on with my project. This makes it easier for me to manage my projects over time. I use Jira to manage my projects. I like how it helps me with Jira project management. Jira is a tool, for Jira project management.

**What do you dislike about Jira?**

I think Jira can be too complicated when you just want to do something. The interface can get really messy when you are working on a project. Sometimes Jira is slow when you have made a lot of changes to the boards or when you have a lot of things to catch up on with Jira

**What problems is Jira solving and how is that benefiting you?**

Jira is a help when it comes to keeping track of projects and managing tasks. It does this by keeping everything in one place so I can see what is going on.

  ### 10. Jira Makes Task Allocation Easy with Powerful Tracking Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Swathi A. | Zuno Community Captain , Enterprise (> 1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Jira?**

The ability to manage multiple stories, task in one single unified place is great to work. Jira helps project tracking much easier, collaboration, communication within the team is effective. One unified dashboard helps to view different types of chart, report, progress, linking items to parent task, sprint chart and so on.

**What do you dislike about Jira?**

As per latest jira update. I could see certain options or settings are grouped under hidden elements which is quite difficult to find it out. As a first time user, I felt too many level of configuration so I might get lost in some point.

**What problems is Jira solving and how is that benefiting you?**

The problem that re addressed are allocating daily task, filter, query to access certain items., status label for the jira task and stories are mind blowing. Also tagging the respective user helps better collaboration, realistic view and ability to monitor these task are really effective. Daily progress status helps me for better clarity and ownership. Having subtask helps me to breakdown the big features and visualise those items.


## Jira Discussions
  - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 10 comments, 7 upvotes
  - [What is Jira used for?](https://www.g2.com/discussions/what-is-jira-used-for) - 5 comments, 5 upvotes
  - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 6 comments, 4 upvotes
  - [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) - 13 comments, 4 upvotes
  - [What does Jira software do?](https://www.g2.com/discussions/what-does-jira-software-do) - 4 comments, 2 upvotes

- [View Jira pricing details and edition comparison](https://www.g2.com/products/jira/reviews/jira-review-12874627?section=pricing&secure%5Bexpires_at%5D=2026-05-27+02%3A44%3A55+-0500&secure%5Bsession_id%5D=559d27ae-8b49-489d-a67b-ba416d80ca3b&secure%5Btoken%5D=83a5e40e08b05d5e7c5de6711ff2f2916f051edb11d767c4fb893144ec24a00e&format=llm_user)
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  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews)
  - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
  - [CucumberStudio](https://www.g2.com/products/cucumberstudio/reviews)
  - [Cursor](https://www.g2.com/products/cursor/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)
  - [Deel Payroll](https://www.g2.com/products/deel-payroll/reviews)
  - [Draw.io](https://www.g2.com/products/draw-io/reviews)
  - [Dynatrace](https://www.g2.com/products/dynatrace/reviews)
  - [Enterprise Tester](https://www.g2.com/products/enterprise-tester/reviews)
  - [Factory AI](https://www.g2.com/products/factory-ai/reviews)
  - [Figma](https://www.g2.com/products/figma/reviews)
  - [Figma for Jira](https://www.g2.com/products/figma-for-jira/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [FishEye](https://www.g2.com/products/fisheye/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Front Desk](https://www.g2.com/products/hotel-link-solutions-front-desk/reviews)
  - [Gearset DevOps](https://www.g2.com/products/gearset-devops/reviews)
  - [Git](https://www.g2.com/products/git/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews)
  - [GitHub Inc.](https://www.g2.com/products/github-inc/reviews)
  - [Git Integration for Jira](https://www.g2.com/products/git-integration-for-jira/reviews)
  - [GitLab](https://www.g2.com/products/gitlab/reviews)
  - [Gliffy](https://www.g2.com/products/gliffy/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Security Operations](https://www.g2.com/products/google-security-operations/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Grammarly](https://www.g2.com/products/grammarly/reviews)
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews)
  - [HelpinBox.io](https://www.g2.com/products/helpinbox-io/reviews)
  - [Helpwise](https://www.g2.com/products/helpwise/reviews)
  - [HR Partner](https://www.g2.com/products/hr-partner/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Hubstaff](https://www.g2.com/products/hubstaff/reviews)
  - [Integrately](https://www.g2.com/products/integrately/reviews)
  - [inVision](https://www.g2.com/products/inphronesis-invision/reviews)
  - [IriusRisk](https://www.g2.com/products/iriusrisk/reviews)
  - [Ivanti User Workspace Manager](https://www.g2.com/products/ivanti-user-workspace-manager/reviews)
  - [Jama Connect](https://www.g2.com/products/jama-connect/reviews)
  - [Jam.dev](https://www.g2.com/products/jam-dev/reviews)
  - [Jenkins](https://www.g2.com/products/jenkins/reviews)
  - [Jenkins X](https://www.g2.com/products/jenkins-x/reviews)
  - [JFrog](https://www.g2.com/products/jfrog-2024-03-28/reviews)
  - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Keka](https://www.g2.com/products/keka/reviews)
  - [keypup.io](https://www.g2.com/products/keypup-io/reviews)
  - [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  - [LambdaTest](https://www.g2.com/products/lambdatest-lambdatest/reviews)
  - [LaunchDarkly](https://www.g2.com/products/launchdarkly/reviews)
  - [Looker](https://www.g2.com/products/looker/reviews)
  - [Loom](https://www.g2.com/products/atlassian-loom/reviews)
  - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews)
  - [Mailgun](https://www.g2.com/products/mailgun/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Project &amp; Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews)
  - [Miro](https://www.g2.com/products/miro/reviews)
  - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews)
  - [Octopus Deploy](https://www.g2.com/products/octopus-deploy/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Optimizely Content Marketing Platform](https://www.g2.com/products/optimizely-content-marketing-platform/reviews)
  - [Optro](https://www.g2.com/products/optro/reviews)
  - [Orca Security](https://www.g2.com/products/orca-security/reviews)
  - [OutSystems](https://www.g2.com/products/outsystems/reviews)
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews)
  - [PL Rating](https://www.g2.com/products/pl-rating/reviews)
  - [PractiTest](https://www.g2.com/products/practitest/reviews)
  - [Productboard](https://www.g2.com/products/productboard/reviews)
  - [PSA](https://www.g2.com/products/psa/reviews)
  - [Python](https://www.g2.com/products/python/reviews)
  - [Qase](https://www.g2.com/products/qase/reviews)
  - [QMetry Test Management](https://www.g2.com/products/qmetry-test-management/reviews)
  - [QTest](https://www.g2.com/products/quotium-technologies-qtest/reviews)
  - [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews)
  - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews)
  - [Rovo](https://www.g2.com/products/rovo/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews)
  - [Sauce Labs](https://www.g2.com/products/sauce-labs/reviews)
  - [ScriptRunner for Jira](https://www.g2.com/products/scriptrunner-for-jira/reviews)
  - [Sentry](https://www.g2.com/products/sentry/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Shuffle](https://www.g2.com/products/shuffle/reviews)
  - [Skyhigh Cloud Access Security Broker](https://www.g2.com/products/skyhigh-cloud-access-security-broker/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews)
  - [Smartsheet](https://www.g2.com/products/smartsheet/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Snyk](https://www.g2.com/products/snyk/reviews)
  - [SoftExpert Suite](https://www.g2.com/products/softexpert-suite/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [SonarQube](https://www.g2.com/products/sonarqube/reviews)
  - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews)
  - [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews)
  - [Support for Gitea - a painless self-hosted Git service](https://www.g2.com/products/support-for-gitea-a-painless-self-hosted-git-service/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Task4Work](https://www.g2.com/products/task4work/reviews)
  - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews)
  - [Tempo](https://www.g2.com/products/tempo-2026-05-04/reviews)
  - [Tenable Nessus](https://www.g2.com/products/tenable-nessus/reviews)
  - [Testmo](https://www.g2.com/products/testmo/reviews)
  - [TestRail](https://www.g2.com/products/testrail/reviews)
  - [Thena](https://www.g2.com/products/thena/reviews)
  - [Toggl Track](https://www.g2.com/products/toggl-track/reviews)
  - [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Tricentis qTest](https://www.g2.com/products/tricentis-qtest/reviews)
  - [Tricentis Testim](https://www.g2.com/products/tricentis-testim/reviews)
  - [Unthread](https://www.g2.com/products/unthread/reviews)
  - [Uptime.com](https://www.g2.com/products/uptime-com/reviews)
  - [ValGenesis Validation Lifecycle Suite](https://www.g2.com/products/valgenesis-validation-lifecycle-suite/reviews)
  - [Vanta](https://www.g2.com/products/vanta/reviews)
  - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews)
  - [Windows 11](https://www.g2.com/products/windows-11/reviews)
  - [Wiz](https://www.g2.com/products/wiz-wiz/reviews)
  - [Workato](https://www.g2.com/products/workato/reviews)
  - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews)
  - [Wrike](https://www.g2.com/products/wrike/reviews)
  - [Xray Test Management](https://www.g2.com/products/xray-test-management/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zephr](https://www.g2.com/products/zephr/reviews)
  - [Zephyr Enterprise](https://www.g2.com/products/zephyr-enterprise/reviews)
  - [Zephyr Scale](https://www.g2.com/products/zephyr-scale/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)
  - [ZyLAB ONE](https://www.g2.com/products/zylab-one/reviews)
  - [Zyper](https://www.g2.com/products/zyper/reviews)

## Jira Features
**Tasks**
- Creation & Assignment
- Due Dates
- Task Prioritization
- To-Do Lists
- Dependencies
- Mass Updates
- Drag & Drop
- Recurring Tasks

**Bug Reporting**
- User Reports & Feedback
- Tester Reports & Feedback
- Team Reports & Comments

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**Projects**
- Planning
- Project Map
- GANTT
- Calendar View
- Views
- Project Budgeting
- Issue Tracking
- Templates
- Critical Path
- Time & Expense
- Methodologies

**Communication**
- Wiki Documentation
- Community Forum
- Customer Ideation

**Bug Monitoring**
- Analytics
- Bug History
- Data Retention

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Resource Management**
- Resource Definiton
- Capacity
- Scheduling

**Planning**
- Work Capacity
- Task Ranking
- Kanban Board
- Custom Workflows
- Release Forecasting

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Bug Tracking**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Project Monitoring**
- Baselining / KPIs
- Resource Allocation
- Dashboards

**Workflow Management**
- Time Tracking
- Progress Monitoring
- Budgeting
- Team Scorecard

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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