# ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 593 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users highlight the **ease of use** of ISL Online, making remote support intuitive and efficient for everyone. (52 reviews) - Users praise the **exceptional customer support** from ISL Online, noting their quick and friendly assistance with any issues. (26 reviews) - Users appreciate the **ease of use and efficient support** of ISL Online, enhancing their remote assistance experience. (25 reviews) - Users find the **easy setup** of ISL Online intuitive, enhancing their overall experience and satisfaction with the product. (22 reviews) - Users appreciate the **convenience of remote access** with ISL Online, allowing seamless work from anywhere efficiently. (21 reviews) - Simple (16 reviews) - Easy Access (14 reviews) - Reliability (13 reviews) - Security (13 reviews) - Mobile Compatibility (12 reviews) **What users dislike:** - Users experience **remote access issues** due to slow account administration and limited control over MFA methods. (15 reviews) - Users report **connection issues** with ISL Online, experiencing frustratingly slow speeds during multi-machine use. (9 reviews) - Users note the need for **improved functionality** in ISL Online, particularly regarding bulk updates and connection speed. (6 reviews) - Users face **session issues** such as unexpected closures and complications when switching between devices on ISL Online. (6 reviews) - Users experience **delay issues** with ISL Online, impacting connection speed and complicating the administration of accounts. (5 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Users find it challenging to manage **screen resolution** , impacting image quality and overall usability during remote sessions. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Limited Customization (3 reviews) ## ISL Online Reviews ### 1. First-Class Security and Versatility in Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Diego M. | Support Engineer LATAM, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** I really like the versatility of ISL Online and how easily clients can connect. It is very smooth and simple for a client to run the application and allow remote desktop access. Tools like the pen and arrow are useful for pointing things out to the end client. Additionally, the security it offers surpasses other solutions we used before like TeamViewer and AnyDesk. The initial setup was very easy thanks to its quite intuitive and user-friendly interface. **What do you dislike about ISL Online?** It's difficult to find anything negative about ISLOnline since it has supported us in many moments where the security of our clients is at stake. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote support, ensuring secure connections without impacting the parties involved. The tool enhances security in companies and its versatility, such as the use of pen and arrow, facilitates presentations and easy remote access for clients. ### 2. Integral for Remote Management and Easy Deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Danny C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ISL Online?** I find ISL Online to be a great tool for our access needs, especially with its chat function, which is good for communicating with clients. I also like the file transfer connections and the way it can be deployed by GPO or script base, which is handy when pushing out via Intune or domain controllers. The connection is fairly quick, and it supports ad hoc sessions effectively. Another thing I appreciate is the ability to elevate the account to admin rights if possible. It's a really good tool that we rely on heavily for our business operations. I find it easy to deploy and connect to end user devices, and there's no real limit on the devices you can include. Remote access is a key feature that we use to connect and support around 700 Windows devices, both client and server. It also offers MFA, which is crucial for our cyber essentials plus certification. Additionally, the setup process is very straightforward, especially for technicians, and there are guides for deployment by group policy and Intune. We'll continue to use ISL Online for many years. **What do you dislike about ISL Online?** If it was more of a remote multi management, script-based that you can run against devices and patching would be good. But, again, that seems to be a separate product entirely rather than just what ISL is key to. **What problems is ISL Online solving and how is that benefiting you?** I find ISL Online essential for remote connection, supporting about 700 devices. It's easy to deploy, has no limit on devices, and features like chat and file transfer enhance our service. The quick connection and ability to elevate admin rights are crucial for our operations. **Official Response from Barbara Viskovic:** > Danny, thank you for choosing ISL Online, and for sharing your feedback! ### 3. Excellent PMAD software **Rating:** 5.0/5.0 stars **Reviewed by:** Cyrille P. | Gérant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** Simple and quick installation of the product, regular updates as well as a range of very useful features. Very efficient product, never breaks down, even though I use it every day for several years to connect to a network of machines. Works properly on Windows and MAC. The customer service is also responsive for the license issues I have encountered. The interface evolves in the right direction over time, which is a good thing. **What do you dislike about ISL Online?** Nothing to criticize about the product itself, and it gains features over time. The aesthetic aspect doesn't necessarily please me (this green/yellow isn't pretty) but it's still better than before. **What problems is ISL Online solving and how is that benefiting you?** ISL allows us to remotely solve the majority of our clients' problems with ease. Some clients also use it as a remote office for telecommuting. The software also allows me to perform small troubleshooting tasks from my car with my Android smartphone. **Official Response from Barbara Viskovic:** > Thank you for your feedback, Cyrille! We're glad to hear that ISL Online has been a useful tool for your work! ### 4. ISL Online: Simple, fast, and reliable remote access for professional support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ISL Online?** My experience with ISL Online can be summed up in one sentence: it is a tool that makes the complicated easy. This is especially valuable in technology and support environments. Easy to use. You don't need to waste time learning how to use it. Clear and easy-to-understand interface. A very useful aspect when you're in the middle of an incident and need to act quickly. Performance, excellent. Stable and fast connections, even on networks that are not perfect. Remote control is smooth and there are no delays. It offers real value. Time-saving, fewer incidents, and more productivity. The return on investment is quick, especially if you do technical support or manage multiple teams. In summary, ISL Online is a tool that, once you use it, makes you wonder how you could work without it. It is reliable, fast, easy to use, and designed for professionals. If you are looking for a remote access solution that works without complications and with real results, I think ISL Online is a good option. **What do you dislike about ISL Online?** What bothers me about ISL Online is that its ecosystem is more limited than other options. It offers integrations, but it doesn't seem as open or as customizable as other larger platforms. The interface is functional, but not very modern. The user experience is good in practical terms, but it is not very visually appealing. Overall, it seems more like a classic professional tool than a modern product with impressive design. If visual design matters a lot to you, it may seem a bit simple. **What problems is ISL Online solving and how is that benefiting you?** ISL Online is not just "remote access". It is a tool that eliminates friction, accelerates decisions, and gives you immediate control. If you work in support, managing systems, or helping users, the benefit is not theoretical: it is noticeable every day. ### 5. Safe, Fast, and Reliable Remote Support Across Windows, Apple, and Android **Rating:** 5.0/5.0 stars **Reviewed by:** Michel v. | Eigenaar, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ISL Online?** I use it to help my customers on Windows, Apple, and Android. It’s safe, fast, and reliable. I can also connect with an agent to control servers or workstations, with access protected by a password. I even use it on my phone to connect to customers; it’s not always easy, but it’s doable. It’s my main remote support tool. I tried AnyDesk, but it’s not for me—I read that it’s too easy to hack. TeamViewer is too expensive. With ISL Online, I install it, log in, and use it. Simple and easy. **What do you dislike about ISL Online?** When I’m on my phone, controlling the other device is somewhat difficult. Also, when you’re supporting an iPhone, many people don’t know how to grant access, which makes it harder to get started. **What problems is ISL Online solving and how is that benefiting you?** I use this software for installing software, helping with different problems, and handling updates on servers and phones. ### 6. Effortless Remote Support with Minor Mac Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Sam E. | IT Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about ISL Online?** I like that ISL Online is quick, easy to use, and can be installed on almost every system. I have used it on mobile phones, Macs, and Windows, and it's been incredibly useful in every scenario. I appreciate being able to demonstrate to customers how to use software or processes, and enjoy being able to resolve issues expediently while letting customers relax. The support from the ISL Online team was much better than I experienced with previous products, and their assistance made our migration easy. The initial setup was always smooth with scripted installations, allowing us to inject passwords and group setups efficiently, ensuring we knew exactly where everything was in our list of computers. **What do you dislike about ISL Online?** Sometimes the connections to Mac systems are glitchy. They have to be reconnected once or twice. But once completed, the connection is stable and ready to use. **Recommendations to others considering ISL Online:** ISL Light is an amazing replacement to other remote software as at the price it comes at, it does everything other main players do but with the personal touch. They really do look after you when you need it and have a passion to help, even when its out of their comfort zone. **What problems is ISL Online solving and how is that benefiting you?** ISL Online enables me to support clients from anywhere, resolving their issues quickly so they can continue working smoothly. ### 7. Security and total control: on-demand connections and excellent remote visualization **Rating:** 5.0/5.0 stars **Reviewed by:** Juan V. | 20000, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ISL Online?** What I value most about ISL Online is its strong focus on security. Features like one-time on-demand connections give me a lot of peace of mind, as they prevent leaving sessions open on users' devices. Ease of use is another strong point. From the operator's side, the visualization of remote screens is clear and smooth, making support intuitive and efficient. In fact, we generate a high frequency of use and so far we have not encountered any difficulties. I also highlight its ease of integration with other tools in the area, which allows us to provide a more complete and organized follow-up for each case. Overall, it is a tool I trust for its robust security, simple implementation, and customer support that always responds when we need it. **What do you dislike about ISL Online?** As an improvement idea, adding a hardware inventory to the unattended agent would be very useful. It would centralize key information for technical support, making the processes even more efficient. **What problems is ISL Online solving and how is that benefiting you?** This solution enhances our remote support by ensuring secure connections and providing very useful real-time functionalities. Additionally, its ability to generate traceability is essential, as it allows us to audit sessions, meet established deadlines, and effectively track each case. ### 8. ISLOnline a tool that helps manage **Rating:** 5.0/5.0 stars **Reviewed by:** Julián B. | ingeniero de soporte, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about ISL Online?** ISL Online is a robust and reliable remote access and technical support solution, designed for companies that require secure, stable, and efficient connectivity with remote equipment and users. The platform allows for technical assistance, unattended access, file transfer, real-time chat, and remote control, all from an intuitive and easy-to-use interface. One of the main differentiators of ISL Online is its high focus on security, incorporating end-to-end encryption, multi-factor authentication, access control, and compliance with international standards, making it a suitable option for corporate environments and organizations with strict security policies. Additionally, ISL Online stands out for its implementation flexibility, as it can be used both in the cloud and on-premise, adapting to different operational and regulatory needs. Its licensing model, based on concurrent technicians and not by the number of devices, is cost-effective and scalable for growing companies. **What do you dislike about ISL Online?** Some advanced features of ISL Online may be less intuitive for new users or staff without technical experience. This may require a period of adaptation and training, especially in companies where several technicians need to use the tool quickly. **What problems is ISL Online solving and how is that benefiting you?** Remote assistance to the end customer. ### 9. Simple and secure remote access, with excellent support image **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Jose G. | Jefe Servicio Caracterizacion, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ISL Online?** The ease of remotely accessing computer-controlled equipment, the desktop link that we adapt with the company's image is very easy to install and offers a very good support image. It allows us to track issues even if the sessions are very long by pausing them and reconnecting when necessary as long as the connection hasn't been lost. Clients perceive the security of the connection and only a few do not authorize that platform. **What do you dislike about ISL Online?** It does not allow two technicians to connect at the same time unless each one starts their session separately. **What problems is ISL Online solving and how is that benefiting you?** It allows us to quickly access the equipment to help users without having to travel, and even to assist several at the same time. During the warranty period of the equipment, it saves us a lot of time and costs by being able to address issues without the need for travel; in most cases, it is not necessary, and when it is necessary, it allows us to diagnose the problem to solve it on the first visit. ### 10. Islonline - the software that keeps saving my life **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen J. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** I guess the fact I have kept using ISL Online for over 5 years says it all. Dependable. Great value for money. Secure. Excellent customer service. **What do you dislike about ISL Online?** With a piece of software this useful, and at a great price, it's hard to choose something to dislike about the product. Even after thinking as hard as I can I can't think of anything for another year. **What problems is ISL Online solving and how is that benefiting you?** The ability to be working on a machine the other side of the country like it was right in front of you. It saves me going out to situations that would previously have meant and hours drive or more. **Official Response from Barbara Viskovic:** > Thank you for your kind words and experience, Stephen! We're glad you find ISL Online a reliable and indispensable tool. ### 11. Simple, Reliable Remote Access—Easy for Older Users to Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Fred C. | Technical Director, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about ISL Online?** It’s simple to use and it just works. I work with a lot of older people, and ISLOnline is much easier for them to set up than most other tools. **What do you dislike about ISL Online?** It’s not really a dislike, but I do wish it offered a way to access the backend. For example, being able to get to the task manager or view the processes that are running without having to take control of the screen. Sometimes a client just needs me to stop a process, and being able to do that behind the scenes would be a big benefit. **What problems is ISL Online solving and how is that benefiting you?** ISL helps me with ad-hoc support. When someone needs remote help but isn’t already on my managed services plan, I can simply use ISL Online to get one-time access to their computer. ### 12. Simplified and Powerful Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ISL Online?** I love the ease of use of ISL Online and the cloud platform it offers. The multi-user access feature is very useful for my team, and session recording is a feature I value. Additionally, the access security gives me a lot of confidence. With ISL Online, I have everything I need to manage my remote support in a single tool. The initial setup was excellent, and I had dedicated technical support. **What do you dislike about ISL Online?** Transfer of files between local and remote equipment, it would be nice if you could copy and paste, like in an RDP. **What problems is ISL Online solving and how is that benefiting you?** ISL Online helps me resolve user issues, perform installations and deployments, and offer general technical support. It is a comprehensive tool for managing my remote support with ease of use, cloud platform, multi-user access, session recording, and access security. ### 13. Really useful software **Rating:** 5.0/5.0 stars **Reviewed by:** nicolas d. | Responsable informatique, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about ISL Online?** the possibility to connect on a mobile, the addition of audio or webcam conversation **What do you dislike about ISL Online?** always very satisfied, some slowness at times **What problems is ISL Online solving and how is that benefiting you?** This allows me to save time, improve support responsiveness, and ensure a better user experience for employees. Efficient technical support: It allows for quick intervention on users' workstations without them needing to move, thus reducing work interruptions. Secure access management: The ability to create accounts with specific groups allows for precise control of permissions and enhances security. **Official Response from Barbara Viskovic:** > Nicolas, thank you for your detailed feedback on ISL Online! We're glad to be an integral part of simplifying your work. ### 14. Simple Interface and Efficient Connection with Flexible Options **Rating:** 4.5/5.0 stars **Reviewed by:** Nahuel O. | Analista de sistema, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ISL Online?** I like the simplicity of its interface and the different connection possibilities it offers. The remote control is quite smooth and you can also modify whether to prioritize visual quality or fluidity. The interface is very easy to understand and you can configure different connection options like using RDP, although it works very well by default. **What do you dislike about ISL Online?** At first, it failed to connect, but it was due to a security issue and not a malfunction. Also, the initial setup was a bit confusing because I didn't understand which was better in each situation, but it's a matter of trying things out. **What problems is ISL Online solving and how is that benefiting you?** ISL Online helps me support users and connect with other teams. ### 15. Easy and secure remote control, an essential tool **Rating:** 5.0/5.0 stars **Reviewed by:** walid b. | Technicien informatique, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about ISL Online?** I appreciate the ability to take remote control of equipment, whether it's PCs or mobiles, which allows for effectively solving daily problems. The software also stands out for its ease of use and the security it offers for data. **What do you dislike about ISL Online?** Nothing to report, I haven't noticed any drawbacks. **What problems is ISL Online solving and how is that benefiting you?** 1- It allows for quickly taking control of users' workstations without traveling, which reduces intervention times. 2- It facilitates support for employees working remotely or on different sites by ensuring a secure connection. 3- A simple and reliable solution that eliminates the constraints related to VPNs or complex configurations. Advantages: Time and responsiveness gain: incident resolution in a few minutes. Cost reduction: fewer trips and physical interventions. Improved user experience with smooth and secure assistance, even for non-technical users. Flexibility: works on different systems (Windows, Android, etc.) and adapts to our needs. ### 16. Effortless Remote Access with Custom Links and Unbeatable Value **Rating:** 5.0/5.0 stars **Reviewed by:** Walter W. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** ISL is a very easy to use remote software. My favorite thing is the Custom Deployment Link. You can customize the link you send so that even the least tech savvy can just open the file and you have access. This link even allows it to be put into groups so that you do not have to go back into the portal later to organize. Another feature I really like is saving links to my desktop. I just name a link that I frequently use like Accounting Desk 1. I can just double click that shortcut to access. I do not have to log into ISL and find it in my lists of computers. It has every feature you could want in a remote desktop support tool. It is also far below the cost of the competition so it is a win win. **What do you dislike about ISL Online?** The only thing you could consider a downside in my opinion is you download a shortcut for each remote desktop you are accessing. This could be annoying if they are not frequent you just end up deleting these. **What problems is ISL Online solving and how is that benefiting you?** ISL gave us a very easy to use product for a great price. When training new IT it is not complicated and easy to remember functions. The end user side is the easiest yet when using a custom deployment link. ### 17. Top Security and Simplicity for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** marc b. | Technicien informatique, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** The software is very easy to use, has practical options, and provides real security for the support team members as well as the users. The ability to add the request for validation by the assisted user before connection is perfect for VIP and IRP profiles. Moreover, the integrated system blocking the display of the user's wallpaper is very well thought out and allows us to keep our colleagues' confidentiality untouched. The installation and implementation of the application is also surprisingly easy, and a plus for customer support. I use this software daily as part of my customer support missions, and it allows me to connect to the company's workstations, personal computers, and mobile phones. **What do you dislike about ISL Online?** The WOL option can sometimes malfunction depending on the quality of the user's network. **What problems is ISL Online solving and how is that benefiting you?** Huge time savings compared to other remote desktop software, and above all, it allows you to have admin rights on the workstation, which is completely necessary for customer support. ### 18. A great product to make life easier for the technician and the customer **Rating:** 5.0/5.0 stars **Reviewed by:** David d. | Cibersecurity Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** It is easy to use. The lightweight client that needs to be downloaded is practically weightless, and most importantly, if the user has local administrator privileges, the "restart and reconnect" mode can be activated, which will allow us to perform reboots without having to worry about launching a new session. **What do you dislike about ISL Online?** As a disadvantage, say that the saved teams manager could be clearer, but it still fulfills its function. It is also true that it consumes quite a lot of resources and it would be good to make it lighter. **What problems is ISL Online solving and how is that benefiting you?** I haven't encountered any problems with ISL and that is very much appreciated. **Official Response from Barbara Viskovic:** > Hello David, we greatly appreciate your feedback! ### 19. Simple Setup, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda B. | Supervisora de DP **Reviewed Date:** February 06, 2026 **What do you like best about ISL Online?** I like ISL Online because it offers a cheaper and simpler solution to set up compared to the software we used before. The interface is easy, and with Aloys ON, we are sure that it is easy to access the machines, especially with the client running in the background on Windows. The ease of setting up the client is a fundamental part of the process for us. Additionally, the commercial support is very good in Brazil, which was a difficulty with the previous German suppliers. The setup process was extremely easy, thanks to a 40-minute video on YouTube sent by the sales team that made everything simple to follow and configure. **What do you dislike about ISL Online?** I think the link you create to associate that client, that device with your company, we could already leave it somewhat parameterized, and we don't have this option, so we always need to re-parameterize and put them there. And if you use Microsoft 365 with Intune managing deployment, this type of installation is even more difficult because you have to create 2 scripts, 1 to install and 1 to configure. So if ISL provided this option, it would be quite interesting. **What problems is ISL Online solving and how is that benefiting you?** ISL Online is a cheaper and simpler solution to set up, with an easy interface. The support and price are better than German software, making it easier to access machines. ### 20. Reliable and Secure Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo B. **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** I mainly like the security, reliability, and reach of ISL Online, as we can connect to multiple devices on any operating system. We appreciate that the initial setup was quite simple, and in less than 10 minutes we were already able to make remote connections. Additionally, ISL Online far surpasses the security when making a remote connection compared to AnyDesk and TeamViewer. I enjoy that we have it synchronized with our website and help desk to streamline communication and access to our clients' devices. **What do you dislike about ISL Online?** The interface seems a bit outdated to me, we would love a more user-friendly and intuitive version. I would also like to see better graphics in the different tools, especially in the live chat one. **What problems is ISL Online solving and how is that benefiting you?** With ISL Online, we provide instant remote support, being able to share files and make calls and messages easily. It allows us immediate access to our clients' equipment to offer personalized attention, overcoming the difficulties of in-person support. ### 21. Efficient and Secure Remote Support with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham H. **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** I like how practical ISL Online is when starting remote sessions. Its security in each session gives me peace of mind, and I appreciate how light it is in terms of resource consumption on devices. Additionally, the speed with which it allows file transfer is impressive. The initial setup was quite easy to perform. I would recommend it 10 as it is an excellent remote support tool. **What do you dislike about ISL Online?** I would like the dashboard to provide more visible information in the report generation. I would like to see information about the session, the files shared remotely, and even be able to see some chat messages that were exchanged with the user in case there is any data I don't remember. **What problems is ISL Online solving and how is that benefiting you?** ISL Online allows me to perform remote support quickly, efficiently, and securely. It is practical for starting sessions, consumes few resources, and facilitates file transfer. These features are valuable in environments where efficiency and security are paramount. ### 22. Secure, Reliable Remote Support That Fits Strict Firewall Environments **Rating:** 4.5/5.0 stars **Reviewed by:** Frank T. | Consultor TICs, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** ISL Online has been a reliable tool for remote support in our day-to-day operations. What I value the most is its security model based on otbound connections, which fits very well in corporate environments with strict firewall policies and helps reduce exposure compared to inbound access solutions. This design makes it easier to deploy securely without complex network changes. **What do you dislike about ISL Online?** The interface could feel a bit more modern, and some advanced optiones are not inmediately obvious for new users during the first days of use. **What problems is ISL Online solving and how is that benefiting you?** ISL Online helps address security concerns related to remote access. While many remote support tools focus mainly on encryption, ISL Online goes a step further with a simple but effective design choice: useing outbound connections instead of inbound ones. From my perspective as a mid-level cibersecurity professional, this is important because it reduces the attack surface and simplifies compliance with internal security policies, making remote support safer and easier to magane in corporate environments. ### 23. Quick remote access and mass deployment, with excellent support and good cost **Rating:** 4.0/5.0 stars **Reviewed by:** Luis O. | Consultor de TIC´s, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** I like the way the IT administrator can access the equipment remotely. As a support technician, I can quickly connect to a device without needing to install anything; just generate a link to start the connection. I also like the way to deploy and integrate the software into the network, as it gives us the possibility to do it massively. It has great support, fast with an optimal response time. Additionally, the cost is favorable compared to other software that performs similar functions. **What do you dislike about ISL Online?** To be honest, I don't see any negative points. If anything, at the beginning —on the entry platform when entering the tenant— the structure seems somewhat unfriendly to me compared to the competition, as the menus appear with certain names and with an organization that leaves part of the functionality somewhat hidden. **What problems is ISL Online solving and how is that benefiting you?** Solve the problem of providing remote support to my clients, who do not have much technical knowledge, since with just one link they can run the program and, in seconds, it allows me to connect. It also facilitates quick communication with the client, because it offers the option of chat and call in a simpler and more interactive way for them. Additionally, it solves the need for management and control of access to the organization's staff equipment, as access can be segmented with privileges, work schedules, and work groups. ### 24. Powerful and Secure, Perfect for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel V. | Gerente de servicios TI **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** ISL Online is a very powerful and easy-to-use platform. I appreciate its built-in security that provides confidence and peace of mind to my clients and me, especially with the secure connection it offers. The unattended access is a fantastic feature, as it allows me to access anywhere at any time, even from my mobile. I also value the integrated chat on my website, which allows my clients to make requests in real-time and facilitates my remote support with a single click. Additionally, the integrations with help desks optimize response and documentation times, and the integration with Asset from the same Invgate makes it easy for me to generate tickets on assets with a single click. The setup process was very simple, no prior experience is needed to start using it. **What do you dislike about ISL Online?** Visually, it has an area of opportunity; perhaps it could integrate a dark mode and a modern design for its tools, as it is highly efficient in functionality. A more customizable dashboard in reports would help a lot. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for secure connection with clients, remote access from anywhere, and real-time support. It is a powerful, easy-to-use platform that inspires confidence. Its integrations optimize time and ticket generation. ### 25. Facilitate IT Support with Quick Connection **Rating:** 4.5/5.0 stars **Reviewed by:** Ángel O. | Responsable Departamento Sistemas **Reviewed Date:** February 04, 2026 **What do you like best about ISL Online?** I really like how easy it is to become an administrator in ISL Online. The ability to enter safe mode is really useful when we provide support to end customers and need to solve specific problems. I also appreciate the fast connection, which makes reconnection easier and helps us provide a quick solution to users without needing to travel to the client. Additionally, since we have been using ISL Online forever, the setup is easy for us and we have been learning about the changes and improvements that have been added. **What do you dislike about ISL Online?** As of today, the option for RDP with devices that are joined to Azure AD is not implemented, and this limits us. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for customer support, avoiding travel to quickly solve problems. The feature of entering safe mode and quick reconnection facilitate the resolution of issues. ### 26. The best remote connection tool for our IT team **Rating:** 4.5/5.0 stars **Reviewed by:** Francisco C. | Dirección Técnica e Innovación - Fundador y copropietario, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** The ease of use is remarkable, along with the ability to interact with the end user during the session. The remote devices we can connect to unattended are a major advantage, as is the support for iOS and Android devices. **What do you dislike about ISL Online?** I think they're on the right track, improving the product's functionality and scalability. It's always available. **What problems is ISL Online solving and how is that benefiting you?** ISL greatly simplifies the management of remote desktops for devices we need to access unattended. Additionally, as I mentioned before, the connection with end clients is very straightforward. **Official Response from Barbara Viskovic:** > Hi Francisco, thank you for your feedback! ### 27. Fantastic Remote Access with Customization, Needs Minor Tweaks **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian D. **Reviewed Date:** January 28, 2026 **What do you like best about ISL Online?** I like having the ability to dial into mobile devices and screen record. The installation process on client computers is really good with customized links and presets. Deployment is really easy with the customized links; I have a link set up on my website that I can direct customers to, rather than sending emails with installation links like I did with RemotePC. **What do you dislike about ISL Online?** It's very white! I would love a dark theme being available. I also don't like that my taskbar shortcut for the viewer software disappears when there's an update. I also don't like having to use the 2FA after an update either. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote access to customer computers for support. It helps me deploy easily with customized links, and I can screen record and dial into mobile devices. The installation process is smooth with presets. ### 28. ISL: versatile, easy to use, and with no hidden costs **Rating:** 5.0/5.0 stars **Reviewed by:** Diego R. | Líder Ciberseguridad e Infraestructura, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** ISL is a versatile and easy-to-use tool, as well as simple to install and configure. It has no hidden costs associated and allows you to contract exactly the number of licenses our organization needs, avoiding unnecessary expenses and the oversizing that other solutions usually imply. **What do you dislike about ISL Online?** I have no negative comments. As I said, it is quite versatile and flexible, as well as easy to use. **What problems is ISL Online solving and how is that benefiting you?** When you have staff outside the office, geographically dispersed, with 100% remote work and depending on the internet, ISL is a solution that offers security and simple management, with very affordable costs, without this representing a large percentage of your budget. ### 29. Excellent features/price ratio, a real alternative to TeamViewer **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis J. | Associé gérant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ISL Online?** The features offered in relation to the price, especially compared to TeamViewer. The support is responsive via chat, making it easy to discuss through upload links. Integrating the product was easy, an email is enough to get a 100% custom client. As an IT security service, we use the software every day and our clients appreciate not having to mention code and password anymore. **What do you dislike about ISL Online?** I notice latency on some connections, as well as a slowdown when the network is congested. **What problems is ISL Online solving and how is that benefiting you?** Problem related to version N of Windows Make the software work correctly. ### 30. Easy and Secure Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Julian Fernando G. **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** I like how easy it is for the end customer to give remote access with ISL Online. I also really like the option to activate the connection after a restart, and compatibility with iOS and Linux is important to me. Additionally, I think the initial setup was very easy. **What do you dislike about ISL Online?** Something that might not be so persuasive for the end customer is when the link to download the connection file is sent. The page that opens in the browser is not very clear. It should indicate with an arrow or something similar that the file being downloaded automatically should be opened. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote support, validating and resolving issues on my clients' machines. It facilitates remote access for the end client, and I appreciate the compatibility with iOS and Linux. ### 31. 20 years of on-premises operation — reliability, simplicity, and total control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about ISL Online?** Sobriety (low maintenance, few incidents), unsupervised access for maintenance, smooth ad hoc sessions for support, and controlled costs over time. A tool that disappears behind the service: reliable, efficient, discreet, and perfectly suited for daily technical operations in a controlled environment. **What do you dislike about ISL Online?** The wealth of configuration options can hinder ease of use and speed of execution. The administration console would benefit from a reorganization for greater clarity and efficiency (logical grouping of parameters, global search, role-based views, presets). **What problems is ISL Online solving and how is that benefiting you?** We have been using ISL Online in an on-premises deployment since 2005. Over time, stability and predictability prevail: lightweight agent, reliable connections, and a solution that does exactly what is expected for remote support and access. The self-hosted model guarantees us total control over the data and fine-tuned security management (internal policies, auditing, hardening). ### 32. Easy, Powerful, and Fast Cross-Platform Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Spiro G. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ISL Online?** It's a very easy, powerful and quick tool to use. The fact it's cross platform makes life very easy. **What do you dislike about ISL Online?** Devices with multiple screens can sometimes be an issue but only on the rare occasion. **What problems is ISL Online solving and how is that benefiting you?** The ability to manage all users whether on-site or remote with ease and convenience. ### 33. Effortless Remote Support with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** I love ISL Online's standout feature of connecting to the remote computer using RDP. It gives us a better experience and makes it easy to copy and paste remote files. I also appreciate using its file manager when connected, and the reports at the end of the month help us with billing. The initial setup was very simple. **What do you dislike about ISL Online?** Nothing at all **What problems is ISL Online solving and how is that benefiting you?** ISL Online helps us with remote support for customer desktops and unattended server support, like rebooting into safe mode. RDP connection gives us a better experience and easy file transfer. The file manager and monthly reports simplify billing. **Official Response from Barbara Viskovic:** > Thank you for sharing your experience and choosing ISL Online as your preferred remote support solution. ### 34. Great Pricing and Unlimited Machines per Technician **Rating:** 5.0/5.0 stars **Reviewed by:** Derek D. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ISL Online?** The pricing is great, and I really like that it allows an unlimited number of machines per technician. **What do you dislike about ISL Online?** I’ve been using ISL for over 10 years, and I honestly haven’t found any real downsides. **What problems is ISL Online solving and how is that benefiting you?** We use it mostly for unattended access of machines and for providing instant support for ad hoc conenctions. ### 35. Super helpful, knowledgeable support team. Even beyond the core product. **Rating:** 5.0/5.0 stars **Reviewed by:** Simon J. | Technical and Project Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ISL Online?** The online support team are super helpful and knowledgeable. they assisted me with the Entra SSO portion of the product even though the issue I was having was in 365. **What do you dislike about ISL Online?** Config can be quite complex and overwhelming, common settings are buried deep with rarely used ones. **What problems is ISL Online solving and how is that benefiting you?** as an MSP we need a robust solution for offering adhoc remote support. ISL is easy for end users to use and very valuable for support agents. as it can be branded our customers can trust the remote support is coming from us ### 36. Secure and Easy Support with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** William G. | Arquitecto de seguridad **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** I like the possibility of establishing a secure connection with external clients and sending invitations easily with the code. The file transfer and session recording are features I find particularly useful. I also value the web administration console that makes use and access very easy. Additionally, the initial setup of ISL Online was very simple, as the agent can be installed manually or deployed via LDAP. **What do you dislike about ISL Online?** Sometimes, when I send certain commands, the control can freeze. It would be helpful to perform a validation so that, when using certain characters, the connection does not freeze. **What problems is ISL Online solving and how is that benefiting you?** ISL Online allows me to provide support to clients securely, with external connections, easy invitation sending, file transfer, session recording, and a web administration console for easy use. ### 37. Streamlined Production Access with Flexible Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth M. **Reviewed Date:** January 27, 2026 **What do you like best about ISL Online?** I like the availability of a localized application and the availability of the web application. I also appreciate that you can set up one-to-one computer connections through the web interface for direct access to production environments. **What do you dislike about ISL Online?** One slight issue is when there's no spare sessions left, it can kick other people off sessions to start a new one. It's limited to the sessions, which is good, but it could be more flexible. It would be great if it allowed for an additional session temporarily in an emergency, with a nominal charge on top of the existing bought sessions. A little bit of flexibility there would be great. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online to securely access critical production systems without needing VPN dialers with MFA. It simplifies direct connections to production environments. ### 38. Easy in use, with many options! **Rating:** 4.5/5.0 stars **Reviewed by:** Roy B. | Service / IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about ISL Online?** There’s a nice log function that lets me see how long I’ve been connected to the client. **What do you dislike about ISL Online?** When I connect to a "Samsung Tablet," there isn’t much I can do—only view it. **What problems is ISL Online solving and how is that benefiting you?** We can fix issues in the software without even visiting the customer. With ISL Always-On enabled, we can log in whenever we need to. ### 39. Effortless Setup and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner M. | Senior System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** It is very easy to get setup and working in our environment within a day. When you delete a device from your account it actually gets removed and delete instead of being moved to an unmanaged group that you cant delete from. Support is very quick to responded and fix any issues even when I was the one that caused this issue. This software is used daily by my coworkers and I. **What do you dislike about ISL Online?** They was bought out a month after we have swapped to ISL, but to a company that is already GREAT and products we use already. **What problems is ISL Online solving and how is that benefiting you?** We previously had a different remote support software and I was unable to delete devices from the system. ### 40. Effortless and Secure Remote Access Across All Platforms the best I've ever come across ISL **Rating:** 5.0/5.0 stars **Reviewed by:** Alin V. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ISL Online?** An excellent platform offering secure remote access. Some of the most attractive options for me are the quick and easy entry of the remote Windows system with just one click into safe mode; Automatic session recovery after restart; And of course you can use it from different OS systems iOS MAC OS Windows Linux as well as the Web I see great potential in the ISL platform, since I tried it I am impressed that I come across sites that integrate it into their platforms as a method for remote support and now I know why! I recommend trying it and you will see for yourself. P.S. Just a satisfied customer 💗🤝🐱‍🏍 **What do you dislike about ISL Online?** At the moment there is nothing I am not happy with. **What problems is ISL Online solving and how is that benefiting you?** I'm glad that with one software I can easily access the computer but also maintain the security level. To be an administrator and use the full functionality of Windows without restrictions on the time or mode in which I will load the operating system. This gives me the opportunity to uninstall in safe mode, clean the registry and much more 😉 ### 41. ISL: unalterable traceability, multiple secure access options, easy to use and customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about ISL Online?** We had used other tools previously (including the leading tool) and although generally good, when wanting to have good traceability of who connected to which device, when, for how long, and that the record was unalterable, practically all of them fall short. Additionally, we have users with privileged information who do not want software running permanently that could allow a third party to access their device without their knowledge due to a breach of trust or accident. And the rest of us, as systems, wanted to have the option of unattended access to other devices. All of the above with a tool that is easy to use, stable even on low-speed connections, and with the usual conveniences we find in other software. Oh, and personalized with our company's logo. And at a competitive price. In ISL we found all of the above... **What do you dislike about ISL Online?** It's a difficult question, because in terms of use we don't have major complaints; they are rather small details: Despite working excellently on Mac, if the management application is updated, the keychain access permissions are reset, so it asks for the Mac user's password again to read the keychain connection by connection. On the other hand, the keychain seems to be local; if a user has 2 Macs with the same iCloud account, with the keychain synchronized, saving the password on one does not reflect it on the other, and since the password for each device can be different, it's not something that can be remembered by heart. In a hurry, this could complicate things. The other issue is that when all connections are in use and I want to see which ones are active to close one, I can't do it from the application; I have to enter the portal, which involves more steps and takes time, but it works... I would like to be able to send a configuration policy to the clients from the console and have no user be able to modify it... currently, we have to do it at the time of installation (I'm not sure if this last point is due to our ignorance). **What problems is ISL Online solving and how is that benefiting you?** It allows us to support a wide variety of users with very different requirements, those who expect us to connect without asking them anything (neither the ID nor the password), those who want to first authorize access on their device, and those who don't want anything installed permanently. Much more secure than almost any other application we have used and it is not like others, an open door for another user to use just by knowing some data that can be seen when opening the application, it is something more "enterprise", but sufficiently simple. ### 42. ISL Light - A Great App **Rating:** 4.5/5.0 stars **Reviewed by:** Ian G. | Support Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about ISL Online?** Whilst we are still using the On Premise licensing model, the version upgrades are still incredibly easy to roll out and everything just works. It's one of the better remote tools we use. **What do you dislike about ISL Online?** We still can't store credentials at server/database level which would be much better from a security perspective. **What problems is ISL Online solving and how is that benefiting you?** We use ISL internally as part of our helpdesk and user support processes but also use it externally for connecting to and supporting our customers remotely as well. The process for connecting to machines is slick and can be pretty much automated beyond the initial connection so user experience is always good. **Official Response from Barbara Viskovic:** > Thank you for sharing your positive experience with ISL Online! We're delighted to hear that ISL Online is providing valuable support in your internal and external helpdesk and support processes. We appreciate your feedback regarding the record session feature. While the .ISR file type is optimized for the ISL Online application, the ISL Player offers the functionality to export recordings into a standard .AVI container with MPEG4 video codec. This format is not dependent on the ISL Player and can be played using commonly available media players. However, it's important to consider that the exported file size may be larger, typically triple the size of the original .ISR file. Furthermore, we understand your interest in recording sessions with multiple screens. To address this, we kindly request you to reach out to our support team at support@islonline.com, providing more details about your specific use case. This will help us better understand your requirements and potentially consider it as a future feature enhancement. Regarding the option to only use the initial ISL login for authentication when accessing AlwaysOn computers, we have an ongoing feature request with the reference REQ-4862. If you would like to be notified when this option becomes available, please contact our support team at support@islonline.com and request to have your email added to the notification list. ### 43. Effortless Remote Access with Reliable Uptime **Rating:** 5.0/5.0 stars **Reviewed by:** Mr F. **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** I appreciate ISL Online for its reliability, particularly the uptime, which ensures that my tasks are uninterrupted and efficiently managed. The intuitive interface is another aspect that stands out, making it easier to navigate and perform tasks without confusion. Its multi-platform support allows me to use it across different devices and operating systems seamlessly. I also value its small footprint program on devices, especially when physical access is a challenge, enabling remote connection and control effortlessly. The initial setup was very easy, enhancing the overall user experience right from the start. **What do you dislike about ISL Online?** I dislike that the bulk update and share functionality within the ISL Online portal sometimes breaks or fails to perform the task as expected. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote device control, which solves access issues with a small footprint program, has excellent uptime, and features an intuitive interface with multi-platform support. ### 44. Effortless Client Support with User-Friendly Features **Rating:** 4.5/5.0 stars **Reviewed by:** Richard W. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about ISL Online?** Easy to use product and doesn't everything you need to do to support our clients with their needs. **What do you dislike about ISL Online?** Sometimes can be hard to get clients to connect. (Customers knowledge issue) **What problems is ISL Online solving and how is that benefiting you?** Various issues including Printer/Scanner Driver installation, Windows Updates and setup of applications ### 45. Easy to use, safe, and fast, although with room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Ana R. | tecnico de soporte, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about ISL Online?** What I highlight most about ISL Online is how easy it is to use, as well as the speed and stability of its connections. I also value its high level of security, compatibility with various platforms, and the option to access devices unattended. **What do you dislike about ISL Online?** Some users point out that the interface could benefit from a more modern design, and that certain advanced features require additional configuration. Additionally, they consider that the concurrent licensing model can be restrictive for large teams. It is also noted that updates do not always occur as frequently as desired and that the visual customization options are somewhat limited. **What problems is ISL Online solving and how is that benefiting you?** ISL Online solves the challenges of remote support, such as assisting users at a distance, accessing equipment without needing to be on-site, and swiftly resolving issues. This is beneficial to me because it helps save time, reduces the need for travel, allows for more efficient problem-solving, and facilitates faster and more reliable support for both clients and colleagues. ### 46. Simple, Effective, and Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme R. | Analista de sistemas **Reviewed Date:** January 30, 2026 **What do you like best about ISL Online?** I like the simplicity of ISL Online. The interface is very easy to use, quite fluid and straightforward. This makes using the software very simple. Additionally, the initial setup was very smooth and easy, which was great for my team. **What do you dislike about ISL Online?** Perhaps the pencil tools and the arrow directions could be better. The arrow is kind of ugly and big. I would prefer a simpler arrow, just with a line and a tip, not that huge arrow on the screen. **What problems is ISL Online solving and how is that benefiting you?** ISL Online helps in our IT department by allowing easy, fast, and secure remote access to computers, which enables us to provide support more frequently. ### 47. excellent experience with the remote control **Rating:** 5.0/5.0 stars **Reviewed by:** david g. | informatic technician, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** the stability regarding remote work is very stable **What do you dislike about ISL Online?** downloadable file via code given to the user, it is very fast and intuitive **What problems is ISL Online solving and how is that benefiting you?** Yes, most of the incidents are addressed or we address them remotely through ISL, which facilitates our work with each user personally in a group manner. **Official Response from Barbara Viskovic:** > David, we're grateful for your insightful feedback! You may find the "Custom Deployment Link" feature useful in your situation. This tool enables you to create a link for unattended access, along with an executable file that already includes predefined connection parameters. For more detailed information, we invite you to consult our user manual: https://help.islonline.com/19815/1718542 ### 48. Affordable Price, Proven Effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. **Reviewed Date:** January 28, 2026 **What do you like best about ISL Online?** I use ISL Online for remote control of PCs, and I find that remote work is made easier with this software. I appreciate the time savings as well as the quick response it offers. I really like the price of ISL Online, which is one of the reasons why I chose to switch from TeamViewer to this product. The installation was very easy, and everything works well for my needs. **What do you dislike about ISL Online?** Difficulty in handling on slow internet connections **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote PC access, which solves remote work, saves time, and allows for quick intervention. ### 49. Easy to use and good possibilities with remote support **Rating:** 4.0/5.0 stars **Reviewed by:** DOS SANTOS F. | Technical support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about ISL Online?** Easy to use, user friendly with customers **What do you dislike about ISL Online?** I work on Windows, I would like to be able to have more compatibility with MAC OS users. Maybe it's already possible, but I would like to be able to restart the computer from distance without loosing the session **What problems is ISL Online solving and how is that benefiting you?** Take control of customer computer easily, having multiple instances open at once (one on a server, one on a customer computer). ### 50. Fast, Reliable Remote Access with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin S. | Analista de negócios **Reviewed Date:** February 07, 2026 **What do you like best about ISL Online?** I use ISL Online for remote access and it works very well for me. I don't experience crashes like I did with other applications, and it's much faster. I like its construction and agility, and I find it very easy to access. The initial setup was very easy and I had no problems at all. I'm very likely to recommend ISL Online to a friend or colleague, I’d even give it a 10. **What do you dislike about ISL Online?** There's nothing i don't like. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote access; it’s faster and doesn’t crash like others. Its construction and agility help with our quick project resolutions. ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+19%3A41%3A27+-0500&secure%5Bsession_id%5D=dccaa7b3-3081-43d3-a2b1-7f63ab5d7964&secure%5Btoken%5D=0cec961f98da8f68f4baf7fa2ec7df221542dc238666800f427d5eebf8252cb7&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,860 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,069 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (502 reviews)