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IBM Robotic Process Automation (RPA) Reviews & Product Details

Unnath W.
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IBM Robotic Process Automation (RPA) Overview

What is IBM Robotic Process Automation (RPA)?

IBM’s market-leading, AI-powered IBM® Robotic Process Automation (RPA) technology is a complete task automation software that enables clients to automate more of their time-consuming, tedious and repetitive work. To help clients get started quickly and automate more business and IT processes at scale, as the demands of their business grow, IBM RPA offers simple licensing and deployment options. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

IBM Robotic Process Automation (RPA) Details
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German, English, French, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)
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Product Description

The IBM Robotic Process Automation (RPA) offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation

How do you position yourself against your competitors?

IBM Robotic Process Automation is a full-featured robotic process automation solution for building attended and unattended software bots. It also offers low-code authoring tools, recorders, scheduling and management of bots. You get:
- Integrated intelligent virtual agent (IVA) chatbots
- Concurrent execution with workload management
- Credential management
- Software and services
- Your choice of deployment — on premises or SaaS

IBM offers flexible pricing options for the individual user or the entire enterprise.
Enter on the pricing estimator the rough size of the solution you need to receive an approximate monthly price - https://www.ibm.com/products/robotic-process-automation/pricing


Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,096 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
Phone
1-866-277-7488
Total Revenue (USD mm)
$73,621
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.


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Recent IBM Robotic Process Automation (RPA) Reviews

NL
Noman L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Streamlining Operations and Enhancing Efficiency"
The standout feature for our team has been the intuitive drag-and-drop interface. It's incredibly user-friendly. allowing both technical and non-te...
Ilson B.
IB
Ilson B.Enterprise (> 1000 emp.)
5.0 out of 5
"Use of the IBM tool and our impressions"
- The tool brings many predefined actions that support the use and development of automations. - Debugging view allows good views of the code.
BF
Bassem F.Mid-Market (51-1000 emp.)
5.0 out of 5
"RPA developer"
The command is easy to understand and intuative , if you are not from computer science back ground , you still can learn and use in your organizati...
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IBM Robotic Process Automation (RPA) Media

IBM Robotic Process Automation (RPA) Demo - IBM RPA Studio
IBM RPA Studio home screen
IBM Robotic Process Automation (RPA) Demo - Watson Engine in IBM RPA Studio
Create a speech engine with culture and voice selections with Watson Engine in IBM RPA Studio
IBM Robotic Process Automation (RPA) Demo - IVR Debug in IBM RPA Studio
Connect to Chatbot or IVR in IBM RPA Studio
IBM Robotic Process Automation (RPA) Demo - HTTP Request in IBM RPA Studio
HTTP Request function in IBM RPA Studio
IBM Robotic Process Automation (RPA) Demo - Knowledge Base Training in IBM RPA Studio
Train your Chatbot with Knowledge Base Training in IBM RPA Studio
Answer a few questions to help the IBM Robotic Process Automation (RPA) community
Have you used IBM Robotic Process Automation (RPA) before?
Yes

Video Reviews

283 out of 284 Total Reviews for IBM Robotic Process Automation (RPA)

4.7 out of 5
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IBM Robotic Process Automation (RPA) Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IBM Robotic Process Automation (RPA)Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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NL
Market Insights Leader
Information Technology and Services
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
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(Original )Information
What do you like best about IBM Robotic Process Automation (RPA)?

The standout feature for our team has been the intuitive drag-and-drop interface. It's incredibly user-friendly. allowing both technical and non-technical team members to quickly build and deploy bots. This ease of use has enabld us to scale automation across various functions, including social media management and client reporting. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

While the platform is largely user-friendly, some advanced features require additional technical knowledge. The initial setup and integration can also be time-consuming. Despite these challenges, the long-term benefits, inculding enhanced efficiency and reduced errors, make ibm rpa a valauble investment Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

IBM RPA has been instrumental in addressing our most pressing issues. It has significantly reduced the manual errors that hampered our data entry processes, particularly campaign trackign and reporting. We've saved our team valuable time by automating reptitive tasks like report generation and social media scheduling, allowing them to focus on strategic initiatives and client engagement. The final result is a significant boost in both efficiency adn overall client satisfaction. Review collected by and hosted on G2.com.

BF
RPA developer
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about IBM Robotic Process Automation (RPA)?

The command is easy to understand and intuative , if you are not from computer science back ground , you still can learn and use in your organizations. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I encounter a lot of restarts in the server due to some teachical issues , espcially, when the current went off .

the tool need more establility to handle any kindl of issues.espcially when the scripts run in production phase . It is not accepted for the client to restart the server every time there is issue with RPA tools Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

save a lot of time related to repetative tasks .

can handle a lot of methods not just repetative . It can integrate with other systems Review collected by and hosted on G2.com.

Ilson B.
IB
Gerente de TI - Projetos Ágeis (Equipes de DEV| RPA | LowCode| Alocações)
Enterprise(> 1000 emp.)
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Review source: Seller invite
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about IBM Robotic Process Automation (RPA)?

- The tool brings many predefined actions that support the use and development of automations.

- Debugging view allows good views of the code. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

- The tool could facilitate some notifications/views in a more practical way (e.g., validation functions even when there is an error, the tool allows the flow to continue instead of alerting or blocking the continuation of the process).

- Improve visualization through logs for better troubleshooting. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

- Support in RPA automation projects

- Monitoring IBM in our initiatives and developments in the tool Review collected by and hosted on G2.com.

Muhammed Abdullah A.
MA
Vice President & Head of Information Security Division
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about IBM Robotic Process Automation (RPA)?

It is an amazing and robust tool so far I have used. We have already automated several workflows related to our day to day activity including support register, IOC (indicator of compromize) parsing and automation received from different sources. It has quite user friendly user interface to create, update/modify different workflows or automations. It's native python scripting which made it more robust, strong for advance automated workflow creatoin. It has numbers of plugins as well as capabilities to integration with multiple services or systems of components. We found this is quite easy to implement and extensive customer support epecially through our SI "Secbounty, India" and local partner "Zara Zaman Technologies Limited, Bangladesh". We are using this almost everyday and frequency is very number. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I feel this is somewhat costly though getting such product and features, there should incur cost. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

It reduced the trun around time (TAT) decreased signaficantly as repeated activities have been done through this RPA. Moreover, the accuracy is increased almost the cent percent as it is doing exactly what had been programed/instructed /designed for. It usually took more than two hours to process VISA provided IOCs to make this compatible for differenet systems/devices/servers along with humar resource/engagement. Using RPA, it only took hardly 1 or 2 minutes to process/make the same and fully automated without almost zero human interaction. Review collected by and hosted on G2.com.

Muhammad Z.
MZ
Senior Software Engineer
Small-Business(50 or fewer emp.)
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What do you like best about IBM Robotic Process Automation (RPA)?

I think the best thing is that is easy to use and implement. I use it frequently and I have never had any issues and there are lot of features which one can use.

Since I am a developer myself so it was easy to integrate for me. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Nothing in particular however I think with the passage of time it can improve alot Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

My processes are streamlined and it saves a lot of time for me because personally I never liked repetative tasks Review collected by and hosted on G2.com.

TT
Programadora RPA Jr
Enterprise(> 1000 emp.)
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Review source: Seller invite
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What do you like best about IBM Robotic Process Automation (RPA)?

The tool has a simple interface, which makes the programmer's daily life easier, even if they are using the tool for the first time. The support is quick, we have easy contact with the team and assisted consulting whenever necessary. Besides the ease, the platform is very comprehensive, which allows us to manage our robots quickly. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Some commands could be adjusted, such as including an "OR" in the "IF" command, which would make the code easier and eliminate the need to clutter it with multiple "ELSE IF". Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

We developed all the automations in IBM Studio, and this brought agility to the processes and allowed us to reassign employees to other activities that require human interaction. In addition, we are studying transforming our robots into a product within the company, which we can offer to all clients and not only to those who use the BPO. Review collected by and hosted on G2.com.

Marcos M.
MM
Supervisor de Tecnologia da Informação
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about IBM Robotic Process Automation (RPA)?

The functioning of the environment in automations. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Lack of content for study in Portuguese. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

Analysis of a large amount of data in a short time. Review collected by and hosted on G2.com.

Rifaz R.
RR
IT Operations
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about IBM Robotic Process Automation (RPA)?

excelent customer support and can easily intialize any technical engineer Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

bot licencing lit bit high according to other solutions Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

banking mandates entring and processing Review collected by and hosted on G2.com.

Marco C.
MC
Gerente Financeiro e Inteligência de Negócios
Mid-Market(51-1000 emp.)
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What do you like best about IBM Robotic Process Automation (RPA)?

I found it quite productive, especially regarding the provocation to managers to think about the processes in their areas that can be automated. Furthermore, the possibility of absorbing more activities without increasing the number of employees and the reduction of errors in the various automated processes are extremely relevant to the process. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I am concerned about the maintenance of these robots. As long as the developer is "among us," it's fine, but from the moment there is a change in personnel, I have seen RPA processes get lost because the professional who took over the position could not establish the same line of reasoning as the original developer. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

Some processes simply were not executed due to a lack of manpower. After structuring various automation processes, it was possible to get things in order and not leave loose ends. Review collected by and hosted on G2.com.

Murilo F.
MF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about IBM Robotic Process Automation (RPA)?

The available tools and support are excellent, which gives us confidence in our automations. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The name of the tools is a bit confusing and documentation is missing for some tools. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

IBM is helping to accelerate our digital transformation, reducing the need to hire employees for manual work and allowing professionals to dedicate themselves to more intelligent tasks. Another positive aspect is the workshops and training offered, as they bring us closer to IBM and also provide greater engagement from internal areas, increasing productivity in relation to new automations. Review collected by and hosted on G2.com.