Evolve IP Reviews & Product Details

Easy connect, no lack. So very useful for business especially Direct & Group Chat, Presence Status, Multi-party Audio & Video Conferencing, Video Conference Room Integration,Visual Voicemail Management. Review collected by and hosted on G2.com.

The hardware should be more powerful like Cisco. Others provide good hardware and updated similarly. Review collected by and hosted on G2.com.

Evolve has been able to handle anything we've thrown at them. As our company has expanded internationally, Evolve was willing to work with us and support our needs in other countries allowing us to remain on a unified platform, no matter the geographic region in which our colleagues work. Implementation tems are solid and Evolve's Project Managers are helpful in keeping everyone in the loop.

Beyond that, over ten years, Evolve has been solid. Outside of hardware failures, I can only think of a single time where a site went down due to an Evolve issue. Not sure if many competitors can beat that level of uptime.

Evolve has also changed with the times and offers solutions that have consistently met our needs. Their support of Microsoft Teams while still using Broadsoft has given us significantly more flexibility than we would have otherwise had if jumping into a Teams only solution.

The Ossmosis administration portal has gotten better over time as well. Again, like most things...it could be better. It's relatively easy to use the more you use it. Review collected by and hosted on G2.com.

In the past support had been hit or miss though they've made great strides over the past couple of years (they had some amazing people as well as others who didn't seem to care). But recently it feels like they've gotten the support house in order and things are going pretty well.

Billing issues have been a pain to get resolved as they take quite a while to get resolved.

I wish there was more functionality around preventing spam callers, which frustrates our user-base.

Reporting is a weak point with our subscription as the reporting options are archaic, at best. Review collected by and hosted on G2.com.

The upside is that we don't have to worry about upgrades, hardware etc. Also don't have to deal with carriers Review collected by and hosted on G2.com.

I do not have permissions to do things I used to do on our former in house system, but that is to be expected. Review collected by and hosted on G2.com.

We used Evolve IP for several years and have always been very happy with the Customer and NOC Service and Support. The web administration of the product is very user friendly. Would definitely work with them again in the future. Review collected by and hosted on G2.com.

The only issues we ever had was with the phone app, but any issues were always resolved quickly. Review collected by and hosted on G2.com.

We appreciate the flexibility offered by UCaaS to our business. We have various staffing levels and have adopted more flexible work arrangements, which has been made much simpler by our use of UCaaS. Evolve IP has done a great job improving their customer support experience, which enables us to keep our productivity high without interruption. Review collected by and hosted on G2.com.

We have been very happy with our managed service. As a small business the integration was a hurdle for our employees who were used to our legacy systems, but Evolve did a great job of explaining the new features and helping us integrate the service. Review collected by and hosted on G2.com.

Ease to setup and get everthing working. Customer support is quick and reliable. Review collected by and hosted on G2.com.

Calls coming through the call center sometimes will drop or not go through to agents in queue. Review collected by and hosted on G2.com.

Customer service is very good, if they do not have an answer for you, they will find someone who does. Review collected by and hosted on G2.com.

I believe we were one of their first customers using Teams as a soft phone. As a result we could not leverage any kind of receptionist console.

Evolve IP has been working on delivering one for some time now. We are still awaiting it's release and hopefully the product will add value. Review collected by and hosted on G2.com.

Seamless Integration with Microsoft Teams:

Evolve IP's UCaaS system is fully integrated with Microsoft Teams, allowing users to leverage the familiar Teams interface for their unified communications needs.

This integration facilitates a awesome workflow where users can manage calls, messages, and meetings all within the Teams environment.

Unified Messaging:

Users can access voicemail, email, and SMS from a single interface.

The unified messaging system streamlines communication and increases our efficiency. Review collected by and hosted on G2.com.

We haven't come accross anything we dislike. Review collected by and hosted on G2.com.

The eas of use of Web access for adding/removing services Review collected by and hosted on G2.com.

I cannot think of any downsides to using this service at this time. Review collected by and hosted on G2.com.

They are super responsive to tickets and provide great customer service Review collected by and hosted on G2.com.

I have not found anything that I dislike about the product yet. Review collected by and hosted on G2.com.