![Daniel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel A.")
DA

Daniel A.

Owner

Small-Business (50 or fewer emp.)

2/15/2021

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"Our experience with Engage Bay"

4/5

What do you like best about EngageBay?

The reason we switched from HubSpot to Engage Bay is that HubSpot was just so expensive. The platform is great but it's way more complicated than we need.

For smaller companies Engage Bay is a much better deal. We also really like the fact that they don't limit our number of contacts or outgoing emails. When using HubSpot or Constant Contact I always had to be careful not to go over the limit on contacts. It's a relief to be able to do our work without having to worry about tripping over one of these limits!

The second best thing about Engage Bay is that it's both a CRM and a marketing email service. There is a lot of flexibility in what we can do with our emails, CTAs, lead capture, etc.

Also, very important, is that their support team is great at responding to our needs right away and they are very helpful. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

There is very little support documentation available. There are a few support videos but for more than the most basic questions you really have to contact support.

Also, some of the user interface is not that intuitive, or doesn't behave the way one would expect. I've learned a lot the hard way and after about 6 months of using the software I know where some of the pitfalls are.

They are open to feature requests but it can take a long time to get them implemented. I know they are focusing their efforts on building their "Service" portion of the software, which is great, but there are some of the CRM aspects that need attention. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

Cost is the big factor for us. We are very happy with that aspect of the software. We are also beginning to make use of more of the marketing automation features and are learning how to set up systems that allow us to nurture lead automatically. Review collected by and hosted on G2.com.

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 ![EngageBay](https://play.vidyard.com/vv4ySb6tWnUipX2ihyARPt.jpg "EngageBay")

Rating Updated (6/8/2021)
Current UserValidated ReviewerSource: Organic

See what 696 reviewers think of EngageBay

4.6 out of 5 · Verified reviews from real users

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