# DonorDock Reviews **Vendor:** DonorDock, Inc. **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.8/5.0 **Total Reviews:** 151 ## About DonorDock DonorDock | Fundraising CRM Built for Nonprofits Juggling spreadsheets, email tools, and donation platforms? DonorDock replaces the chaos with clarity so you can focus on what matters most. DonorDock is the all-in-one nonprofit CRM and fundraising software built for fundraising teams who wear a lot of hats. Our Donor Development Platform combines donor management, email and text outreach, customizable donation pages, and automation tools into one simple, powerful system. Whether you’re cultivating relationships, launching campaigns, or tracking giving history, DonorDock helps you: ✅ Activate Take action on what matters most with Otto, your AI-powered fundraising assistant. Get smart nudges and automated task reminders via the ActionBoard®, so nothing falls through the cracks. ✅ Nurture Send personal, timely updates with built-in email and text message tools. Segment your donors and create automated journeys to keep your supporters engaged without extra software. ✅ Grow Launch beautiful, branded online giving pages to boost your fundraising campaigns and donor conversions. ✅ Track Stay organized with one place for all your donor data. Manage contacts, donations, and communications with reporting tools that make it easy to share results with your board or team. ⸻ Why Fundraisers Love DonorDock: • Rated Easiest to Use, Easiest to Set Up, Best ROI, and Fastest Implementation on G2 • Transparent pricing with no contracts or hidden fees • One plan that includes every feature ⸻ Top Features: • Unlimited donor and contact records • Otto, your fundraising assistant, built-in • Unlimited customizable donation pages • Built-in email and SMS marketing tools • Smart task reminders with Otto and the ActionBoard® • Automated donor journeys and thank-you workflows • Real-time dashboards and reports • Easy integrations with Stripe, QuickBooks, and more • Free live training, knowledge base, and chat support ⸻ Top Benefits: • Save time with automation and task prioritization • Increase giving through better outreach and engagement • Get a complete view of every donor in one place • Simplify your tech stack and reduce costs • Get up and running fast (most users launch in under a week) ⸻ DonorDock is the donor management tool made for do-it-all fundraisers. visit www.donordock.com and see why thousands of nonprofits are switching to a CRM that’s simple, smart, and built just for them. ## DonorDock Pros & Cons **What users like:** - Users love the **ease of use** of DonorDock, appreciating its intuitive interface and streamlined processes for donor management. (13 reviews) - Users praise DonorDock for its **responsive and friendly customer support** , enhancing their overall experience with the platform. (9 reviews) - Users value the **essential features** of DonorDock, enabling effective donor relationship management and streamlined operations. (7 reviews) - Users praise DonorDock for its **intuitive interface** , enabling quick access to donor data and simplifying daily tasks. (7 reviews) - Users love the **high functionality** of DonorDock, finding it essential for effective donor communication and relationship management. (6 reviews) - Staff Helpfulness (5 reviews) - Users find DonorDock's pricing **very fair** , making it an excellent choice for nonprofits with limited budgets. (4 reviews) - CRM Integration (4 reviews) - Functionality (4 reviews) - Users find DonorDock’s **setup ease** impressive, making implementation and everyday use straightforward and efficient. (4 reviews) **What users dislike:** - Users face **duplicate issues** with contact names, complicating account management and report accuracy in DonorDock. (3 reviews) - Users face **limited customization** options in DonorDock, impacting dashboard control and usability significantly. (3 reviews) - Users experience **technical issues** with DonorDock, including outdated formatting tools and occasional lag or bugs. (3 reviews) - Users often face **data duplication** issues in DonorDock, making account management and reporting challenging at times. (2 reviews) - Users find the **learning curve steep** , needing expert knowledge to effectively navigate DonorDock's features and setup. (2 reviews) - Limitations (2 reviews) - Users note the **missing features** in DonorDock, particularly lacking in-depth reporting tools and useful customizations. (2 reviews) - Clunky Interface (1 reviews) - Design Limitations (1 reviews) - Difficult Customization (1 reviews) ## DonorDock Reviews ### 1. Action Board and Otto Make Donor Stewardship Timely and Personal **Rating:** 4.5/5.0 stars **Reviewed by:** Carolyn G. | Director of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about DonorDock?** One of the most valuable features for us is the Action Board. It provides clear reminders and prompts that support timely, consistent stewardship and help ensure we don’t miss any opportunity to connect with our supporters. We’ve also found Otto to be a strong addition to our team. It helps our team craft thoughtful, personalized stewardship journeys and messaging, enabling us to engage our donors more authentically. **What do you dislike about DonorDock?** One of our challenges with DonorDock is setting up households and linking accounts so that donors connected through a household, workplace, or community appear together. When we integrate DonorDock with other platforms like Stripe or GiveButter, we also find that we have to spend additional time cleaning up duplicates. **What problems is DonorDock solving and how is that benefiting you?** Before moving to DonorDock, we had donor information scattered across multiple databases, each with different criteria for tracking donations, along with varying processes and procedures. With DonorDock, we’re transitioning to a more refined, integrated database that makes it easy to view donors’ current engagement as well as their historical giving. Reporting is straightforward and readily accessible, and we can also access additional training and support without difficulty. The support library gives our team ongoing training that’s easy to search and use, which helps us continue building our skills and improving the overall performance of both the software and our team. ### 2. Super Useful CRM with Unmatched Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Les T. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about DonorDock?** It's super useful. Not a lot of stuff but features you actually need and use. The after sales support is fantastic in terms of useful content and tips. And the tech support is unmatched! Have used two other CRMs for our non-profit and this one is by far the best. **What do you dislike about DonorDock?** I'm about six months in and nothing comes to mind at this point. They are constantly rolling out updates. **What problems is DonorDock solving and how is that benefiting you?** DonorDock is leading the way in finding useful ways to integrate AI and Automation to help us stay on top of important donor relationships ### 3. A Great CRM with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Astrid D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about DonorDock?** We’ve been using DonorDock as our CRM for the past two years, and it’s been such a positive experience. The platform is very user‑friendly and easy to manage, even for teams that aren’t overly tech‑savvy. It offers a variety of features that make it simple to track donors, manage fundraising campaigns, and keep our data organized in one place. Kudos s their support team!! Any time we’ve had a question, they’ve been quick (and patient) to respond . It feels like they genuinely care about making sure we succeed. Overall, DonorDock has made our donor management much more efficient and stress‑free. Highly recommend! **What do you dislike about DonorDock?** What I dislike about DonorDock, is that it lacks certain features: volunteer management/capacity, ticket sales, or event auctions. **What problems is DonorDock solving and how is that benefiting you?** DonorDock helps us by tracking all of our donations and keeping our contacts and donors organized in one central place. On top of that, we can easily send email blasts to our supporters directly through the system. Having everything in one platform saves us time, keeps our data accurate, and makes it much easier to stay connected with our community. **Official Response from Rob Burke:** > So glad you're finding success with DonorDock Astrid! A central place for keeping track of donations, donors, and communication is such a major leg-up for retaining and growing a donor base, kudos! ### 4. Versatile CRM for Nonprofits with Room for Email Marketing Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about DonorDock?** I like that DonorDock offers so many different things. From a donor CRM, fundraising pages, to email marketing. As a nonprofit, we lean on all of these features to help. The initial setup was very easy. **What do you dislike about DonorDock?** I think the email marketing platform should be updated. It's really hard to format on there. The basic platform seems old and needs to be updated. I'd much rather format things on another platform because of how difficult it is to format graphics. **What problems is DonorDock solving and how is that benefiting you?** I use DonorDock to solve our fundraising tracking difficulties and manage donors. Its features like donor CRM, fundraising pages, and email marketing are essential for our nonprofit. **Official Response from Rob Burke:** > Thank you for the review! We are always looking to improve the ease of use and value specific feedback. If you have an example of what other systems you like for email are we'd love to see how they differ! ### 5. Easy Reporting and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jennie L. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about DonorDock?** Donor Dock reporting is easy to use and easy to customize. I also love the team supporting us through the transition. Their customer support is amazing. **What do you dislike about DonorDock?** The activity section is too small (a lot of scrolling). I would like to have more control over how my dashboard appears and functions. **What problems is DonorDock solving and how is that benefiting you?** Donor Dock is enabling us to segment our communications more accurately. **Official Response from Rob Burke:** > Thank you for the review Jennie! So glad DonorDock is helping you report and segment! Stay tuned on the dashboard, we're always improving ;) ### 6. Game changer for donor stewardship and fundraising efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica U. | Chief Development Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about DonorDock?** What I love most about DonorDock is how it simplifies my day-to-day. It gives me exactly what I need to strengthen donor relationships — clean data, intuitive segmentation, automated touchpoints, and clear dashboards that actually help me make decisions. **What do you dislike about DonorDock?** I've truly enjoyed using it so far! Right now, there isn't anything I dislike. **What problems is DonorDock solving and how is that benefiting you?** Clean, trustworthy data, stewardship automation/ journeys **Official Response from Rob Burke:** > So glad you are able to simplify and focus on the right things with DonorDock Jessica! ### 7. Donor Dock Makes My Fundraising More Streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Pam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **What do you like best about DonorDock?** DonorDock keeps adding new functionality! I have been working hard to incorporate some of the automations that DonorDock offers. My favorite is the action board that keeps my fundraising on track--it is like having a Development Assistant! **What do you dislike about DonorDock?** DonorDock is totally responsive to user requests. **What problems is DonorDock solving and how is that benefiting you?** I am able to keep track of my donors who are at risk of lapsing. I am finding that Donor Dock makes donor relationships easier. **Official Response from Rob Burke:** > Thank you for the review Pam! So glad you're able to automate and steward from your CRM. ### 8. A Game-Changer for Donor Management: My Experience with DonorDock **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Executive Director of the Ronald McDonald House Charities of Marshfield, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about DonorDock?** What I like best about DonorDock is how incredibly simple and intuitive the platform is to use and navigate. Despite its user-friendly design, it comes packed with more features and 'bells and whistles' than we could have ever expected. It strikes the perfect balance between ease of use and powerful functionality, making donor management more efficient and effective than ever before. **What do you dislike about DonorDock?** There is absolutely nothing I dislike about DonorDock. In fact, I only wish I had switched to this platform sooner! It's been a game-changer for our donor management and overall efficiency. **What problems is DonorDock solving and how is that benefiting you?** Before DonorDock, we were extremely inefficient in managing donor relationships, which directly impacted our ability to connect with and engage our supporters. This platform is solving that problem by using technology to seamlessly organize and curate our donor relationships, allowing us to be more proactive without requiring extra manpower or time. DonorDock is the true definition of efficiency, helping us focus on what matters most, building and maintaining meaningful relationships with our donors. **Official Response from Sarah O'Brien:** > Thank you for taking the time to leave us a review, John. We appreciate your kind words and are thrilled that you are finding success with DonorDock! ### 9. DonorDock: Useful, But with Forceful AI Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about DonorDock?** DonorDock streamlines my process for entering donations and memberships. Customizable email notifications are useful. My office frequently uses the mass email features. Entering letter templates is easy and that whole process is self-explanatory. **What do you dislike about DonorDock?** Some features are obtuse or miss obvious customization that would be useful. AI features are pushed heavily (though not mandatory) and are not useful. **What problems is DonorDock solving and how is that benefiting you?** We use DonorDock features for donation and membership management, mass email communication, contact banking, and letter templates. **Official Response from Rob Burke:** > Thanks for your review! If you have specific areas of improvement we'd love to hear them! You can submit feature requests at the link below, which we are highly active on. ### 10. DonorDock customer service is life changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about DonorDock?** I love that DonorDock prioritizes their clients and customer service. Not only is their CRM easy to use, but if I ever have a question, I get real answers with a really fast turnaround. **What do you dislike about DonorDock?** I've been with DonorDock a year and I've yet to see a real downside. They are easy to use, do what I need it to do, and help whenever I need it. **What problems is DonorDock solving and how is that benefiting you?** I love how easy it is to look at donor information. And with the new AI feature I'm just starting to experiment in donor cultivation and retention. **Official Response from Rob Burke:** > Thanks for using DonorDock! So glad you are diving into the built in tools for cultivation and retention. Keep it going! ### 11. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about DonorDock?** Chat support is awesome, the software is so much more user friendly and intuitive than our previous software! **What do you dislike about DonorDock?** We are pairing it with another platform that does more with our website campaigns **What problems is DonorDock solving and how is that benefiting you?** Tracking communication with Donors as well as their donations. Creating reports for our board of directors. Contact information is easy to locate. **Official Response from Rob Burke:** > Thank you for the kind review, Kelly! If you have features in mind for the campaigns side of things, we'd love to hear about them. You can submit your ideas by clicking the link below. ### 12. CRM Software Anyone Can Use **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Marketing & Communications Coordinator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about DonorDock?** DonorDock's biggest strength is its easy-to-use interface. Compared to other CRMs, it is intuitive, simple, and sleek. The DD team understands that not every non-profit has a full size fundraising team that is diving deep into the numbers and running complex reports. This platform is built for the smaller teams that need quick access to donor data, with the commonly-used information front and center. Customer support is another big strength for DonorDock. The team is very responsive and friendly. They take feedback into account and investigate issues. The team often implements the community's most-requested changes. There are times when I've had issues with DonorDock, and even though the feature I desired wasn't yet a reality, the support team went out of their way to find a workaround for me. DonorDock has tools that make it easy to track how you are communicating with donors and assign team members to tasks. The tools go beyond simply storing donation data, but in a way that is sensible and applicable to the work that fundraisers should actually be doing on a daily basis. Lastly, the pricing of DonorDock is much more reasonable than other CRMs out there. I think DD is an excellent choice for MOST nonprofits out there, especially those who are working with limited budgets and smaller teams. **What do you dislike about DonorDock?** DonorDock lacks some of the more in-depth reporting tools found on other CRMs. The platform can also be a bit laggy or buggy at times. Overall, these issues have been minor and have not caused us to regret choosing DonorDock. Though, I wouldn't recommend this CRM for very large nonprofits who need top-of-the-line, complex fundraising software. **What problems is DonorDock solving and how is that benefiting you?** Anyone who has worked with a CRM can tell you: client data can easily get out of hand, especially if you have many years of data put together by different teams. DonorDock simplifies that data as much as is reasonably possible. It shows you what you need to know in a visually appealing way. It makes updating information relatively easy. Anyone can jump on DonorDock and pull the right information or add something new. **Official Response from Rob Burke:** > Glad you're loving DonorDock Matthew, thanks for the review! You hit it on the head, DonorDock is built for small and growing nonprofits to make their efforts easier. Also, we'll be focusing on, and rolling out, reporting and speed enhancements in the coming months to help speed up large databases. ### 13. A Phenomenal Product Backed by an Outstanding Team **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about DonorDock?** DonorDock is intuitive and provides everything a small or medium non-profit could ask for (and more) in a CRM. DonorDock may not be a household name yet, but the platform performs better than most I have worked with and it is a great value. **What do you dislike about DonorDock?** Honestly, there is nothing to dislike. The team is responsive and implements upgrades and new features all the time, so DonorDock is constantly improving. **What problems is DonorDock solving and how is that benefiting you?** DonorDock is an outstanding CRM that keeps donor data organized and coherent. Additional features allow us to fundraise, leverage automation, and so much more. It is not necessarily an all-in-one platform (yet) but offers integrations that allow organizations to customize their technology stack. **Official Response from Rob Burke:** > Thanks for the review Patrick! We may not be a household name yet, but we're working towards it with reviews like yours! 💪🏼 ### 14. High Functionality and Excellent Donor Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about DonorDock?** High functionality, helps me to communicate well with donors **What do you dislike about DonorDock?** I'm continuing to run into duplicate names-but working on this with the great team at donor dock. **What problems is DonorDock solving and how is that benefiting you?** Helping to work on improving integration with event platforms **Official Response from Rob Burke:** > Thank you for the review! We built DonorDock to simplify and increase stewardship for nonprofits, you are doing an amazing job of this! ### 15. Donor Dock is the best for your money **Rating:** 4.5/5.0 stars **Reviewed by:** Stefani R. | Community Engagement Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about DonorDock?** It is intuitive and customer service is excellent. **What do you dislike about DonorDock?** It's not always as customizable as it could be but if your organization doesn't need a lot of customizing, then it's a great fit. **What problems is DonorDock solving and how is that benefiting you?** Donor Dock is saving our organization time because we don't have to use as many platforms as before. **Official Response from Sarah O'Brien:** > Thank you, Stefani for taking the time to leave us a review. We appreciate your feedback! If you have any suggestions on customizations you would like to see, we would love to hear them. You can do that through our Request a Feature page. ### 16. Easy to use, variety of options, quick response when asking questions of customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff P. | Office support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about DonorDock?** Ease of entering/creating donations, reports that show progress for year, campaign, year over year. **What do you dislike about DonorDock?** Not sure why some accounts are considered a possible duplicate and some others aren't, even when multiple identifiers are the same. Custom reports aren't as easily viewed by line items. **What problems is DonorDock solving and how is that benefiting you?** Tracks donations easily, allows for ease of seeing progress for the year, month by month and year over year. **Official Response from Rob Burke:** > Thank you for the review and feedback Jeff! I'm sure you've already reached to discuss Reports and duplications, but if you haven't, we're here to help! ### 17. Brand new nonprofit finds DonorDock indispensible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about DonorDock?** DonorDock is easy to use and well-organized. As a start-up nonprofit, I don't have time to organize my donor fundraising actions. DonorDock takes care of that for me. Developing campaigns is easy. The one time I was having technical trouble, the staff at DonorDock responded quickly and got me through the issue knowledgably. I found getting started with DonorDock to be easy as well. **What do you dislike about DonorDock?** DonorDock has lots of features that I am sure are very useful, but I don't use some of them because I am not quite ready to. I do know that DonorDock offers webinars that would probably help with this, but I have not had the time to take advantge of those. **What problems is DonorDock solving and how is that benefiting you?** DonorDock allows me to organize the donation/donor processes with little effort for me. As the executive director of a start-up, anything that makes things easy is worth gold. **Official Response from Rob Burke:** > So glad you found us to help with growing your impact! Thank you for the kind words! ### 18. Great CRM for nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Carrie G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about DonorDock?** I have used several CRMs and Donor Dock is the easiest to use in my opinion. They also have great customer service and I have found that the training they offer is very helpful. It was easy to get started and the price is really good. I like that they don't charge more for additional features or for more constituents like many CRMs. **What do you dislike about DonorDock?** I don't really use the nudges feature. It is a good idea in theory, but I find it not that useful. **What problems is DonorDock solving and how is that benefiting you?** We are able to track donor contact information and then communicate more consistently with our donors. We also stopped using spreadsheets to track donations which was a mess to deal with. **Official Response from Rob Burke:** > Thanks for the review Carrie! So glad you've joined DonorDock and if you have any ideas for what you'd like to see with Nudges we are always looking for input! ### 19. Incredible Value **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about DonorDock?** DonorDock's customer service is responsive and helpful. They respond within minutes during business hours. It is a great value for the price. The Dashboard is user friendly. I use it on a daily basis and love the ActionBoard reminders. **What do you dislike about DonorDock?** I have not had any issues with DonorDock **What problems is DonorDock solving and how is that benefiting you?** I have access to donor data and and am able to communicate responsively all in one place. **Official Response from Rob Burke:** > Love hearing you Love DonorDock Jamie! ### 20. So Grateful for DonorDock! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn K. | Foundation Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about DonorDock?** I appreciate the ease of use, the support team, and the value of Donor Dock. They're always open to suggestions and keep up with the ever changing industry! **What do you dislike about DonorDock?** The transfer of information from Giving Hearts Day can be a little tricky. Wish there was a way to integrate the donations to match with their donor. **What problems is DonorDock solving and how is that benefiting you?** Having all the tools in one spot! **Official Response from Sarah O'Brien:** > Thanks for taking the time to leave us a review, we appreciate your support! We’re thrilled to hear that you find DonorDock easy to use and valuable, and that our support team has made a positive impression. It means a lot to us that you notice our efforts to stay responsive and in tune with the evolving needs of the nonprofit sector. Thank you also for your feedback about the Giving Hearts Day data transfer. Please don’t hesitate to reach out to our support team if you run into issues. We’re always happy to help walk through the process or find a workaround that works for you! ### 21. Everyone at Donordock has been so helpful and the process of using it has been a breeze. **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie P. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about DonorDock?** How easy it is to manage and the Action Board to help me keep organzied. **What do you dislike about DonorDock?** I haven't experienced any downsides yet. We have a very small data pool, so it has been easy sailing. **What problems is DonorDock solving and how is that benefiting you?** Thye are working on a new membership feature which I think will be easier. **Official Response from Rob Burke:** > Valerie so glad you've had a great experience with us and were able to get started easily! Here's to many years of growth and impact! ### 22. A CRM that finally understands our needs as Development/Fundraising professionals! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff W. | Director Of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about DonorDock?** DonorDock is extremely user friendly and customer service is very prompt and helpful! The smart response feature is like having additional staff! Also, DonorDock's pricing is very fair! I was most concerned about the implementation and integration process, however, the customer service team was very helpful and put me at ease every step of the way! **What do you dislike about DonorDock?** Honestly, I haven't not found anything I dislike at this moment. Instead, I keep finding more features that are just so refreshing to see in a fundraising CRM! **What problems is DonorDock solving and how is that benefiting you?** DonorDock allows us to streamline our communication platforms and keeps track of touch points. My favorite feature on the back end are the activity reports which I can provide our Board of Directors. **Official Response from Rob Burke:** > We love hearing how DonorDock is helping consolidate your tools Jeff! Thanks for the kind words! ### 23. Easy Navigation, Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Amber T. | Outreach Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about DonorDock?** DonorDock is very easy to implement and use, and has a simplicity about it even though it utilizes a ton of features. The free version is fantastic as a donor management platform. While you don't get any email/marketing use on the free version, the rest of the features that can be accessed are great and include complete donor management with giving pages that have QR codes available to download. The responsivenes of their customer support team is excellent (intelligent and friendly!), whether they have the answer or need to find it. I personally have used DonorDock frequently, across many different nonprofit organizations. The reports that you can run give you mass amounts of necessary data, whether you use their defaults such as LYBNT (last year but not this) and SYBNT (some year but not this) or create your own custom ones. These are great to use in conjunction with the marketing/email lists to continue to reach out to your donor network. **What do you dislike about DonorDock?** Because DonorDock is fairly new still, there are some features that are still in development, or not yet slated to add to the platform. It will be interesting to see the growth of DD as they become even more competitive in the Donor Managment Platform arena. Also of interest to note, the text messaging feature (text-to-give) has a full 10 digit number intsead of a 4-6 easy number which can be cumbersome when using it for marketing purposes. **What problems is DonorDock solving and how is that benefiting you?** Keeping donor activities in multiple places can be a nightmare especially when you need to reach out to a group of donors, track donations, or simply run an end-of-year giving report. DonorDock takes the stress out of tracking donations and donors by allowing anyone using it to access a plethora of different reports and lists that can be used for board meetings, for taxes, and for donors. One of the best features that is sometimes underused is setting up the ActionBoard to alert you of touchpoints to your donors. It may be a first time donor to send them a quick 'hello' note, or a long-time donor who is coming up on their 10th year of donating. These show up on the ActionBoard so you can quckly keep in touch with your donor base to drive donations, fundraising, and overall awareness. Couple this with the email platform and targeted marketing lists, and you not only have a took to track and keep in touch with donors, but reach out to new, potential donors with specific messagint. Also, allowing multiple giving pages gives organizations the opportunity to run multiple campaigns throughout the year that might have diffrent audiences. **Official Response from Rob Burke:** > Love hearing how you use DonorDock across multiple organizations Amber! Thanks for the review! ### 24. Great Value for Our Non-Profit Donor Management Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Chris M. | Deputy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about DonorDock?** Simple and effective user interface and incredible Nudge system. We reviewed several systems and have come to really appreciate how easy DonorDock is to use, implement, and integrate into our current systems. **What do you dislike about DonorDock?** This is a great solution for our organization. There is some setup require to connect APIs, so some technical understanding is useful. **What problems is DonorDock solving and how is that benefiting you?** DonorDock provides CRM, Fundraising, Grant Tracking, and Donor Management solutions in one package, all able to be integrated with our current systems. **Official Response from Rob Burke:** > Thanks for the review and kind words Chris! ### 25. Once DonorDock is customized to your org it is a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about DonorDock?** The colleague who set DonorDock up for us is the one who handles the complicated stuff, but for the features that I use, I find it easy to navigate and find information. **What do you dislike about DonorDock?** There are so many features that you do need someone who knows the system extremely well so as to troubleshoot and/or help those of us who are just the users. **What problems is DonorDock solving and how is that benefiting you?** Tracking donations. **Official Response from Rob Burke:** > We appreciate the review and are glad you find DonorDock easy to use! ### 26. Great product with amazing customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about DonorDock?** DonorDock has literally been life changing compared to our previous CRM. Not only is it much more intuitive to use, but when I do have a question, there are customer service options at my fingertips. Weekly office hours to ask questions have been incredible and have really allowed me to put my DonorDock subscription to use. I am already seeing how impactful it is in keeping on top of donations and follow ups. **What do you dislike about DonorDock?** I have no dislikes. Any imperfections with DonorDock are quickly addressed by their outstanding team. **What problems is DonorDock solving and how is that benefiting you?** DonorDock allows me to easily access all data about my donors-- from donations to clicks. It is easy to pull reports and organize data. **Official Response from Rob Burke:** > Glad you are loving the platform! A 360 degree view of donor activities in one place is so impactful to better stewardship. ### 27. Couldn't be happier **Rating:** 5.0/5.0 stars **Reviewed by:** Chao L. | Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about DonorDock?** The customer support is excellent, the platform is easy to use, and implementation is simple. **What do you dislike about DonorDock?** I can't think of one, so far, I love everything about DonorDock. **What problems is DonorDock solving and how is that benefiting you?** We were uncertain whether donors were opening our emails and couldn't determine the effectiveness of our communication. DonorDock tracks not only the email open rate, but also the number of link clicks. **Official Response from Sarah O'Brien:** > Thanks so much, Chao for taking the time to leave us a review. We are thrilled you love DonorDock! ### 28. Powerful and well designed tool for non-profits **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about DonorDock?** I love the clean design and simple interface. While DonorDock is quite robust and powerful, it feels intuitive. **What do you dislike about DonorDock?** There are some features that would be great to have that are still in development. **What problems is DonorDock solving and how is that benefiting you?** While we were using a different CRM beforehand, we still had contacts spread across several different databases (including email programs). Before the transition, only part of our team was using the CRM. Now, all of our team is using DonorDock each day. It's become the core software at the center of our ministry. **Official Response from Sarah O'Brien:** > Thank you so much Kyle for taking the time to leave a us a video review! We appreciate your feedback and are thrilled you are happy with DonorDock. You are right, we are always updating and improving the software and we encourage feedback from our users to help shape the product. If you have any specific ideas you can submit them here: https://ideas.donordock.com/ ### 29. Best CRM for Small Businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Mel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about DonorDock?** DonorDock is incredibly easy to use, has an intuitive user interface, a fantastic customer support team, and powerful capabilities for being such a small team. I loved that implementation and set up took hours not weeks, it blew my mind. **What do you dislike about DonorDock?** DonorDock can sometimes have bugs, but it's not often and hasn't dirupted my daily activities. There are a few limitations when it comes to setting up "event" pages and customizaiton in terms of branding (few font options, no video embed, etc.) but none of these things come close to outweighing the pros of using the software. **What problems is DonorDock solving and how is that benefiting you?** We now have our own giving pages and can manage them and our donors in one place as well as prospects from our email automation software. It gives us a comprehensive look at all of our contacts and their data points. DonorDock gives us the ability to report in ways we never could. We now have a much better picture of donor activites and giving patterns and are able to prepare for fundraising initiatives with more confidence. **Official Response from Rob Burke:** > Thanks for the glowing words Mel!! We're always working on new capabilities in DonorDock, let us know if there's anything you'd love to have! ### 30. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Brandi D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about DonorDock?** I've used many CRM applications in the past. DonorDock is easy to use and fits the needs of our nonprofit ministry. It was easy to import our existing data and to train staff and volunteers. We have strengthened our relationships with our donors and volunteers. DonorDock welcomes feedback and suggestions from its users. They have already integrated two of our suggestions that has improved how we communicate with our stakeholders. I look forward to a long relationship with the DonorDock team. **What do you dislike about DonorDock?** It would be helpful to have some additional fields so that data can be saved in a logical place. Right now, we are using a very broad description field to store all kinds of information. **What problems is DonorDock solving and how is that benefiting you?** The greatest benefit we are now using only DonorDock, Stripe and Square. In the past, we used 7 different platforms that were not integrated with each other. **Official Response from Rob Burke:** > Love hearing how you're using DonorDock Brandi and thank you for continuing to give us feedback that make the product better! ### 31. A Well-Rounded Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanni O. | Neighbor Engagement Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about DonorDock?** Being able to track relationships and interactions with partners and other constituents. **What do you dislike about DonorDock?** It lacks customizable pipelines to track relationships in a way that makes sense to you. **What problems is DonorDock solving and how is that benefiting you?** Having a centralized location for relationship management as well as a historical perspective on each individual. **Official Response from Rob Burke:** > Thanks for the review Giovanni! (Also, stay tuned for some exciting things in the future with moves management and pipelines 😉) ### 32. Great, easy, missing a few things **Rating:** 3.5/5.0 stars **Reviewed by:** Katy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2024 **What do you like best about DonorDock?** Its user-friendly and self-evident, cost -effective and the support is fantastic **What do you dislike about DonorDock?** It's not flexible — I can't create fields or customize forms. And I cannot use it to track grants or their lifecycles, which sucks **What problems is DonorDock solving and how is that benefiting you?** It keeps our info on donors in one place. Love the integration with Stripe and auto-population of info. The letters and receipting capabilities are good. Reports are customizable and easy. **Official Response from Rob Burke:** > Thank you for the feedback Katy! We've love to hear more about what you are looking for in Grant tracking, we have a place to submit feature requests if you're interested! ### 33. Donor Dock is a phenomenal time saver for our small-budget non-profit. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about DonorDock?** The most helpful thing about Donor Dock is its ease of use and number of features. **What do you dislike about DonorDock?** The least helpful thing about Donor Dock is inherent to all similar software: the learning curve. However, this is mitigated by its pre-recorded and live training modules. **What problems is DonorDock solving and how is that benefiting you?** Donor Dock is just the right product to help us manage our growing base of subscribers and free us from the limited-functionality of spreadsheets that we used to use for tracking donors and their donations. **Official Response from Rob Burke:** > Moving from Spreadsheets is a huge step Tim! So glad we could be of help! ### 34. Easy and Robust **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about DonorDock?** I love how robust DD is and how easy it is to use. The price is less than half what we would have paid with other CRMs, and it includes emailing **What do you dislike about DonorDock?** I wish that it was easier to connect mailing lists and that the merge features for duplicate contacts were more accurate. **What problems is DonorDock solving and how is that benefiting you?** Donor Dock lets us keep everything in a cloud service so that everybody on my team can access it easily. It also lets us keep updated records for our donors and patrons that everybody can access. **Official Response from Rob Burke:** > Thanks Jeremy! We just added Text messaging too! ### 35. Affordable, User friendly CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Prisca B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about DonorDock?** I really apprecaite that it is user friendly. We looked at a bunch of other ones and it's super helpful that I (not being tech savvy) can go in and make chanegs without waiting for our IT team. It waas very easy to implement and set up. We can integrate it easily with our emails. Customer support is really nice! We use it multiple times a week. **What do you dislike about DonorDock?** We have not found any downsides yet and have been using it for a few months. **What problems is DonorDock solving and how is that benefiting you?** We had our donor lists and volunteer lists and email lists on Google sheets and MailerLite and other places. Donor Dock enables us to keep all the data together securely and orderly. **Official Response from Rob Burke:** > Thank you for the review Prisca! We love hearing how DonorDock is helping. ### 36. Easy to Set-up & Use **Rating:** 5.0/5.0 stars **Reviewed by:** Craig M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2024 **What do you like best about DonorDock?** Getting the reports we need to make strategic decisions to stay connected with our donors in a personal way. **What do you dislike about DonorDock?** It does not have an intuitive event management component to sell tickets, auctions or gala RSVP. You'd have to still get another service and use Zapier or manually input the info into the CRM. **What problems is DonorDock solving and how is that benefiting you?** Can easily get the LYBNT and SYBNT reports so we can touch base with missed/inactive donors in a personal way. **Official Response from Rob Burke:** > Glad you are enjoying using DonorDock Craig! We do have some strategic partners for event management and are always adding more integrations to make it easy to sync. Take a look at our connections here! ### 37. Easy to use and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Corinne D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about DonorDock?** I have just moved a second organization to DonorDock because I love it so much. The support is phenomenal and the ability to integrate with so many other platforms through Zapier saves our staff SO MUCH TIME. It is fantastic! **What do you dislike about DonorDock?** Really, the only nit-picky thing is there are a few limitations on reporting, but honestly, every time I mention something I need to the support staff, THEY FIX IT RIGHT AWAY! It is amazing! Since I started using the program they even added an autofill county field for addresses which is a huge help to us as one of our biggest grants requires we track county of residence. **What problems is DonorDock solving and how is that benefiting you?** At my current org, the reporting has been very helpful in mining data about donors as we identify those who could potentially move from regular donors to major donors. **Official Response from Rob Burke:** > So glad you are loving DonorDock Corinne! ### 38. Intuitive Software for Non Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about DonorDock?** Ease of use from the start Ease of sharing information Ability to check it everywhere Easy to keep track of everything in the development shop It works seemlessly with One Cause Love the email system **What do you dislike about DonorDock?** Uploading you have to be careful with initial uploads to upload gifts in smaller chunks cause large files mess up **What problems is DonorDock solving and how is that benefiting you?** We were with a large well known brand that is very expensive before Donor Dock. The software would take away features and some of the features they had were hard to use or not useful for all shops. Donor Dock makes it easy to keep track of donor interactions, gifts, emails in one software. We love that we are not worrying about having so many records and being charged more. We are in process of moving all email communication to one system and not having to keep our software strictly to people who give. I love the ability to send emails directly in the app, the suggested nudges. **Official Response from Rob Burke:** > So glad you joined DonorDock Sarah, thank you for the review! ### 39. Donor Dock CRM is worth the value **Rating:** 5.0/5.0 stars **Reviewed by:** Gary S. | Division Director for Behavioral Health Health Continuing Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about DonorDock?** Donor Dock is a CRM platform that is extremely intuitive and functional. It allows us to create databases where we can track donations and set up various fundraising campaigns. It integrates well with our website and is very cost effective. **What do you dislike about DonorDock?** The downside is that there is a limit to the size of a newsletter template that we can send out. **What problems is DonorDock solving and how is that benefiting you?** Donor Dock allows us to track donations and mange our fundraising campaigns effortlessly. **Official Response from Rob Burke:** > Happy to hear you are finding DonorDock intuitive Gary! Our goal is simplicity and ease of use. ### 40. Finally, a donor CRM that makes my life easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about DonorDock?** DonorDock is clearly designed by people who know what it's like to operate in the nonprofit space. The system is intuitive and addresses internal frustrations for users instinctively. **What do you dislike about DonorDock?** I'm eager to see the following improvements: a robust email tool or integration to manage automated marketing and engagement. I also know they're working on special event integrations, super excited! **What problems is DonorDock solving and how is that benefiting you?** It has streamlined our efforts and pulled our focus to engagement. It's a system that works for us rather than requiring us to struggle with it. It's simple to learn. **Official Response from Rob Burke:** > Love hearing how DonorDock is streamlining your time Rachel! Stay tuned on the email automation side, we're working on some slick new features we'll be rolling out soon. 😉 ### 41. Great donor management solution for our small non-profit **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about DonorDock?** DonorDock provides an easy-to-use product that nicely meets the needs of our small non-profit. We have just over 2,000 contacts in our database, some with email addresses and some only with U.S. mail contact info. We manage donations, email newsletters, etc. The integration with Stripe has worked seamlessly. We like the fact that this is an active project with improvements and new features continuing to be added. We also have had very good luck with their Support. Prompt and helpful. The reporting features also provide a lot of flexibility and work well. **What do you dislike about DonorDock?** The features for creating various communications, whether email or .pdf, can be fairly limited and simplistic. Better than some, but certainly that's not a core strength of DonorDock. And there seem to be some database fields that we don't have access to or are not visible in a data dump. But in general, these are rather minor things that don't overshadow the many positives. **What problems is DonorDock solving and how is that benefiting you?** CRM for our non-profit. Integrates with Stripe and our website for accepting online donations. Manages our thank-yous (including some that are automated). Sends end-of-year donation receipts for tax purposes. Sends periodic email newsletters to our contact lists. **Official Response from Rob Burke:** > Thanks for the feedback and glad you are enjoying DonorDock Mark! I'll pass along the feedback on email tools and we'll keep improving! ### 42. Complete system seems to meet needs for small nonprofits **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about DonorDock?** Donordock is affordable for small nonprofits while still have many of our necessary features. **What do you dislike about DonorDock?** Not as intuitive as I had hoped, but hopefully with the available tutorials we will be able to learn the system with few complications. **What problems is DonorDock solving and how is that benefiting you?** It is allowing us a better way to keep track of donors and track our correspondence. We are hoping it will all us to automate many of those tasks that consume a large portion of our time. **Official Response from Rob Burke:** > Thanks for the review Michelle! Our goal is simplicity, if you have any feedback on what could help make the experience more intuitive we'd truly love to know! Feel free to reply to this comment or grab send us a note on the link below. ### 43. DonorDock is quickest way to create your CRM database **Rating:** 5.0/5.0 stars **Reviewed by:** Laura V. | Mom in Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about DonorDock?** The software is very intuitive and it is apparent that DonorDock listens to customer feedback because it continually improves making it the best out of the box experience. The best thing is their talented consultants like Bridgette Bitzegaio who helped us import data from all kinds of sources so we could begin our eMarketing campaign. Bridgette is hard working and so knowledgeable in the software. We couldn't have chosen a better company to trust with our nonprofit business. **What do you dislike about DonorDock?** We haven't run into any downside using DonorDock. **What problems is DonorDock solving and how is that benefiting you?** DonorDock has allowed us to create a database with our donors, volunteers, and board members very quickly. This is the first and last CRM software solution we will need. Once you have your CRM database you are easily able to generate professional eMarketing emails using DonorDock templates with links to your company website and prebuilt donation buttons allowing emails to reliably link directly to your donation page. **Official Response from Rob Burke:** > So glad you are loving DonorDock Laura! We love being a part of helping you make a bigger impact on our communities! ### 44. Easiest software to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about DonorDock?** I love that DonorDock is made specifically for non-profits and the unique aspects of donor relationships. It isn't a sales tool, it's a connection tool. Other platforms focus on leads and sales, and this has space for donations, memorial gifts, In Kind gifts, anonymous gifts, and so much more. **What do you dislike about DonorDock?** I wouldn't say I dislike anything about DonorDock, but I do wish the combining of contacts was simpler. It seems a bit cumbersome to scroll through and match. It would be nice if it was identifying possible duplicates using a variety of categories and not just email. **What problems is DonorDock solving and how is that benefiting you?** DonorDock keeps track of all of our donors in one place instead of relying on a spreadsheet. We can also have access for board members to utilize and write thank you notes which alleviates pressure from our ex. director. **Official Response from Rob Burke:** > Thanks for the feedback Jennifer! Our automated duplicate system does match on a variety of categories, but can always get better, we'll make a note to pass on to our development team! ### 45. Great tool for nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Amy B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about DonorDock?** Easy to set up and implement. Easy to use. **What do you dislike about DonorDock?** I don't have anything that I don't like about this product. **What problems is DonorDock solving and how is that benefiting you?** This keeps all of our donor information in one place AND allows us easy communication to our donors **Official Response from Rob Burke:** > We're thrilled to hear that DonorDock has been easy to set up and use for your nonprofit. Thank you for sharing your positive experience! ### 46. DonorDock Free **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about DonorDock?** Ease of use, and the ability to reach someone with questions. **What do you dislike about DonorDock?** The one thing I wish the system had was a search bar at the top of the screen. **What problems is DonorDock solving and how is that benefiting you?** DonorDock's automations are a huge timesaver! By having the system automatically send emails when logging a gift, it removes additional time from the thanking process. **Official Response from Rob Burke:** > Thanks for the review! Stay tuned for a universal search bar coming this year 😉 ### 47. Good features and price for small nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Susan E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about DonorDock?** Donor Dock is a robust program with all the features a small nonprofit would want. The user interface is intuitive, and the customer service and training is great. The "office hours" for getting help are a great idea. The price doesn't break the bank, so that's a plus as well. **What do you dislike about DonorDock?** It has so much functionality that it can be a little hard at first to figure out which features to use and/or turn on. We don't have a formal development professional, so all the reminders aren't as useful for us. Something to aspire to though! **What problems is DonorDock solving and how is that benefiting you?** Mainly we use it to track all our donations in one place, including all donor contact information, and what campaigns they contributed to. As we grow this information should be really helpful to have in one place rather than lots of spreadsheets. **Official Response from Rob Burke:** > So glad DonorDock is working well for you Susan!! ### 48. The customer service is incredible and so quick to get back to me whenever I have an issue! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about DonorDock?** I love utilizing email outreach. It's a great way to communicate with donors, prospects and even volunteers. **What do you dislike about DonorDock?** I wish there were more creative templates. **What problems is DonorDock solving and how is that benefiting you?** We're able to have all our active donors, prospects and volunteers organized in one place. We're also able to communicate with them easily and effectively. **Official Response from Rob Burke:** > Thanks for the review Kelsey! We'd love to hear what other types of templates you'd like and can make a point to adding more! ### 49. This program has been great for our non-profit agency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about DonorDock?** Easy steps to follow when entering information **What do you dislike about DonorDock?** It doesn't give option of typo corrections **What problems is DonorDock solving and how is that benefiting you?** Totals all donations and graphis is great ! **Official Response from Sarah O'Brien:** > Thanks for taking the time to leave us a review! You should be able to make typo corrections throughout DonorDock, if this is still an issue please reach out to support and they can help. support@donordock.com ### 50. Highly Customizable, Powerful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lea W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about DonorDock?** There are so many possibilities for capturing data in order to create meaningful and thoughtful engagement with donors according to amount donated, campaign donated to, as well as other notes and details. It's great for our small organization. **What do you dislike about DonorDock?** At first there are so many fields that can be used to capture information, but once you get started you get more familiar with what you will use, and how other fields can be used as well. It's honestly a great tool! **What problems is DonorDock solving and how is that benefiting you?** DonorDock is helping us to keep all of our data and donor engagement information in one spot, which streamlines our work and makes sending receipts and conducting menaingful communication much easier. **Official Response from Rob Burke:** > Great to you have all your data in one place and are capturing impactful information Lea! ## DonorDock Discussions - [What makes DonorDock the best Nonprofit CRM?](https://www.g2.com/discussions/52027-what-makes-donordock-the-best-nonprofit-crm) - 4 comments, 4 upvotes - [Does Donor Dock offer Peer to Peer fundraising?](https://www.g2.com/discussions/does-donor-dock-offer-peer-to-peer-fundraising) - 2 comments, 1 upvote - [View DonorDock pricing details and edition comparison](https://www.g2.com/products/donordock/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+14%3A36%3A09+-0500&secure%5Bsession_id%5D=00d607e9-caa8-4bd4-8fd4-cd0619879d50&secure%5Btoken%5D=a198a35e3ccd304f472fe5ce3cd73a5ca229b8a52f619cb0456b46b41842038c&format=llm_user) ## DonorDock Integrations - [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Fundraise Up](https://www.g2.com/products/fundraise-up/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## DonorDock Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top DonorDock Alternatives - [Givebutter](https://www.g2.com/products/givebutter/reviews) - 4.7/5.0 (2,055 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (562 reviews)