---
title: Cherwell Service Management Reviews
meta_title: 'Cherwell Service Management Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cherwell Service Management works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2025-07-23'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Cherwell Service Management Reviews
**Vendor:** Ivanti  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Cherwell Service Management
Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.




## Cherwell Service Management Reviews
  ### 1. Good product but company issues

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.)

**Reviewed Date:** December 05, 2023

**What do you like best about Cherwell Service Management?**

Cherwell is a good enterprise ITSM tool and can be customized easily to your needs. You can build dashboard, customize ticket layouts and can have own workflows.

**What do you dislike about Cherwell Service Management?**

There are not many out-of-the-box reports available and still lacks readily available integrations with other applications. Though Cherwell does provide options to integrate through different means that need some development in middleware
Also It is better seen working through desktop client and limited availability though web

**What problems is Cherwell Service Management solving and how is that benefiting you?**

Using cherwell for incident and change management.


## Cherwell Service Management Discussions
  - [Has Cherwell Software been recognized or evaluated by any third-parties for its technology? ](https://www.g2.com/discussions/has-cherwell-software-been-recognized-or-evaluated-by-any-third-parties-for-its-technology) - 1 comment, 1 upvote
  - [Will my team need to do any development when implementing Cherwell? ](https://www.g2.com/discussions/will-my-team-need-to-do-any-development-when-implementing-cherwell) - 1 comment, 1 upvote
  - [Does Cherwell support integrations with other platforms and services? ](https://www.g2.com/discussions/does-cherwell-support-integrations-with-other-platforms-and-services) - 1 comment, 1 upvote
  - [How can Cherwell help my organization maintain compliance? ](https://www.g2.com/discussions/how-can-cherwell-help-my-organization-maintain-compliance) - 1 comment, 1 upvote
  - [What languages does the Cherwell Service Platform support? ](https://www.g2.com/discussions/what-languages-does-the-cherwell-service-platform-support) - 1 comment, 1 upvote

- [View Cherwell Service Management pricing details and edition comparison](https://www.g2.com/products/cherwell-service-management/reviews/cherwell-service-management-review-339473?section=pricing&secure%5Bexpires_at%5D=2026-07-21+15%3A44%3A47+-0500&secure%5Bsession_id%5D=24d460c7-560d-436b-8f7b-c56be3fb2636&secure%5Btoken%5D=bcd9210d46e8174877f83d41168ce751fd0c2a417bd82a95580770cd846ac821&format=llm_user)

## Cherwell Service Management Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Reporting**
- Dashboards
- Time Tracking

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Cherwell Service Management Alternatives
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  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,793 reviews)
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