--- title: Blackbaud eTapestry Reviews meta_title: 'Blackbaud eTapestry Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how Blackbaud eTapestry works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 103 scale: '5' date_modified: '2026-07-12' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud eTapestry Reviews **Vendor:** Blackbaud **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.3/5.0 **Total Reviews:** 103 ## About Blackbaud eTapestry Blackbaud eTapestry is an affordable, all-in-one donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. More than 6,000 nonprofits and institutions are using eTapestry to efficiently manage and track fundraising performance, engage new supporters, and maximize existing donor relationships. ## Blackbaud eTapestry Reviews ### 1. Avoid. Antiquated, expensive, little to no support, nightmare to use. **Rating:** 0.0/5.0 stars **Reviewed by:** Mikki B. | Fundraising Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Blackbaud eTapestry?** I am really trying to push myself to think of positives... I was always able to log in when I needed to, so that's something. **What do you dislike about Blackbaud eTapestry?** This is one of if not the most frustrating pieces of software I have ever used. It is outdated and unnecessarily complicated to use, absolutely horrendous customer service, outrageously expensive. You have to pay for customer service. I am not kidding. I have had multiple issues, and when I try to call for assistance I am literally told that I do not "qualify" for phone support and must use the chat feature. I also don't have access to the chat features, and it has now been more than a week and their "engineering team" is still trying to figure out why I can't access that chat. I was only able to get any support because I finally called their sales line and spoke to a sales rep. The functionality of this program is ancient. It's horribly inefficient, not user-friendly or intuitive, and full of redundancies. Running reports is an absolute nightmare, requiring an entire week of training videos to even begin to understand how to do anything useful. It's impossible to even run a basic custom report wihtout hours of research/reading, and that's not an exaggeration. It's impossible. The existing "template" reports might be useful to some organizations, but most of them were worthless for ours. There's also multiple ways to do 1 thing, but if you mix them up you won't be able to pull an accurate report. For example, you can log an in-kind donation by doing A, B, or C, but if you do one donation way A and another way C, then your report will only show one or the other. This means organizations with more than 1 user have to create entirely separate trianing documents or policies in order to have consistent data and useable reports. Just create one standardized way to do the thing that needs to be done. It takes months if not years to acutally learn how to use this software correctly, and that's assuming you have hours and hours each week to dedicate to learning this software. And, you are REQUIRED to pay for "Blackbaud University" or whatever they call it now as part of your contract (which is $1,000+), but I've found it's easier and faster to just Google the problem and find the fix from someone else's blog or YouTube videos. And on top of all of this - this is EXPENSIVE. Thousands of dollars for the service (at the low end of the scale, even), REQUIRED additional fees for payment processing even if you don't take payments through Blackbaud/eTap, REQUIRED additional fees for the "education" portal, locked into a 3-year contract to get "lower rater increases." And with all that, you'll still "not qualify" for phone support. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** I think they're trying to be a robust and moderately customizable CRM but it's just too much software with too little support, awful training, and terrible UI. ### 2. Horrific customer service, outdated interface, nightmarish "contract" obligations and pricing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Blackbaud eTapestry?** Blackbaud eTapestry is the worst CRM for a small nonprofit I have worked with directly. There is no area where it stands out in a positive way. **What do you dislike about Blackbaud eTapestry?** Service for eTapestry is abysmla, the interface is hard to use and not at all intuitive, they continue to underinvest in modernizing the product, and the pricing is obscene. Worst of all, when we informed them that we would be moving to a new provider when our renewal came up, they came after us and claimed that we had "agreed to" a 3-year contract. This assertion was based on them emailing a departed employee (who had an auto-reply up) 1 year after they left and claiming that a lack of response locked us into a 3-year term with 7% increase rates. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** They are trying to be a fundraising database / CRM for small to mid-size nonprofits. ### 3. Terrible. Clunky. The opposite of intuitive. **Rating:** 0.0/5.0 stars **Reviewed by:** Rachel C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Blackbaud eTapestry?** Nothing. I disliked everything about the platform, the reporting, customer service, email engagement. I can't believe people actually enjoy this tool, especially not small nonprofits. **What do you dislike about Blackbaud eTapestry?** I disliked everything about the platform, the reporting, customer service, email engagement. I can't believe people actually enjoy this tool, especially not small nonprofits. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** It solved nothing for us. I disliked everything about the platform, the reporting, customer service, email engagement. I can't believe people actually enjoy this tool, especially not small nonprofits. ### 4. Difficult to use and outdated software **Rating:** 1.5/5.0 stars **Reviewed by:** Kirbee D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Blackbaud eTapestry?** My executive director seemed to like the financial reporting on the back end. **What do you dislike about Blackbaud eTapestry?** Blackbaud ETap was not easy to use and utilized the software benefits. The email marketing was outdated. The customer service was poor. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We stopped using the software when our contract term was up. ### 5. eTapestry suffers from a lack of updates, a complicated interface, and even more difficult reporting **Rating:** 0.0/5.0 stars **Reviewed by:** Kate H. | Development Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Blackbaud eTapestry?** eTapestry has one really strong quality, and that is its customization and cleanup tools. Its functions for creating custom fields and doing mass updates, imports, and cleanups are really strong. There is a lot of room to find and modify data in batches using the mass update and import tools, and fields can be created and adjusted across most aspects of the database. **What do you dislike about Blackbaud eTapestry?** eTapestry's biggest flaw is its clunky, hard-to-learn reporting system. Queries and reports are separated, meaning you have to create a query and test it before you can apply it to a report. This is NOT user-friendly in the slightest and often results in a lot of back-and-forth between the query and report screens to try and make the two work well together. Combining queries and getting more complicated information, like year-over-year giving, was nearly impossible to do without at least a year of training and practice. **Recommendations to others considering Blackbaud eTapestry:** If you are a small nonprofit looking for an affordable database solution, don't go for eTapestry. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** The other flaw of eTapestry is that it is clearly the redheaded stepchild of the Blackbaud family. Speaking with representatives at Blackbaud made it clear that their resources are focused on the much pricier Raiser's Edge. As a result, eTapestry never receives significant updates and feedback on the product is rarely listened to. ### 6. eTapestry serves as a leading nonprofit, fundraising software for connecting donors to organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Blackbaud eTapestry?** The customizability of eTapestry is huge factor in why I like this software. Whether its in organizing goals or arranging reports, this platform allows easy fundraising integration for any nonprofit **What do you dislike about Blackbaud eTapestry?** eTapestry can be daunting and while Blackbaud's problem resolution articles are helpful, a wider database for tips and help would be ideal. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** Our organization has begun to recognize the benefits of eTapestry through its seamless integration with our website and other transaction platforms (Venmo, Paypal). It served us as a solid fundraising database where we can keep track of donors, members, and other affiliates. ### 7. Outdated, difficult to use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Blackbaud eTapestry?** eTapestry is customizable and can store a lot of information about donors. The ability to create custom thank-you letters for donations makes that process easier. **What do you dislike about Blackbaud eTapestry?** eTapestry doesn't work with some browsers. Logging in and setting up an account is unnecessarily frustrating sometimes. Pulling certain information can be difficult and they charge for assistance. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We use it to track our mailing lists and donations, and to create appeal letters (using a Mail Merge) and thank-you letters. We run queries to create mailing labels. ### 8. Bloomerang from Etap **Rating:** 1.0/5.0 stars **Reviewed by:** Sarah B. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Blackbaud eTapestry?** The records of donors were highly detailed with opportunity to customize. **What do you dislike about Blackbaud eTapestry?** The ability to complete reports was challenging and not user friendly. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** We used it as a typical CRM. It allowed for receipting for donors and tracking cultivation efforts. ### 9. experience with etapestry **Rating:** 2.5/5.0 stars **Reviewed by:** Andrea A. | Director of Advancement **Reviewed Date:** June 22, 2021 **What do you like best about Blackbaud eTapestry?** hmm, that is difficult. I like the technical people on the phone.....but I wish the software was more intuitive so that I didn't need to call them so much. **What do you dislike about Blackbaud eTapestry?** the email interface, the query system which required an advanced degree in applied mathematics to create a resport in, the lack of social media integration, the high price compared to the features the software offers, the lack of accurate donor capacity tools as well as contact info management, the donation form is the worst of any I have ever seen and there is only one that has to be used across all campaigns, maybe this is enough for you to get started on for now.....but believe me there is more. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** for us, it is basically a huge excel spreadsheet of our donor information, not interactive, not prescriptive and not even very accurate....... ### 10. Very robust, but just wasn't for our small nonprofit **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Blackbaud eTapestry?** The track record and extensive history that Blackbaud / eTapestry has had in the data tracking industry. **What do you dislike about Blackbaud eTapestry?** To me, it seemed that the interface was not user-friendly, and was very "clunky". I found it cumbersome to pull reports, and decipher our own data. **What problems is Blackbaud eTapestry solving and how is that benefiting you?** One benefit that I realized was the awareness of our own opportunity and potential for growth. I realized how little I was actually utilizing the services of the database. ## Blackbaud eTapestry Discussions - [What is eTapestry database?](https://www.g2.com/discussions/what-is-etapestry-database) - [What is blackbaud eTapestry?](https://www.g2.com/discussions/what-is-blackbaud-etapestry) - [What are some good alternatives to Etapestry for smaller nonprofits on a budget?](https://www.g2.com/discussions/52060-what-are-some-good-alternatives-to-etapestry-for-smaller-nonprofits-on-a-budget) - 2 upvotes - [Can I use this program to track who has opened my newsletter and the click rate?](https://www.g2.com/discussions/26467-can-i-use-this-program-to-track-who-has-opened-my-newsletter-and-the-click-rate) - 1 upvote - [What is the best way to use the soft credit function when dealing with pledges on another account?](https://www.g2.com/discussions/16253-what-is-the-best-way-to-use-the-soft-credit-function-when-dealing-with-pledges-on-another-account) - 1 upvote - [View Blackbaud eTapestry pricing details and edition comparison](https://www.g2.com/products/blackbaud-etapestry/reviews/blackbaud-etapestry-review-273225?section=pricing&secure%5Bexpires_at%5D=2026-07-13+20%3A25%3A38+-0500&secure%5Bsession_id%5D=7b6c5b5a-190b-4330-8b13-fc66ce6e1780&secure%5Btoken%5D=1e8b025173fa20f496ef5572008a57bade992ea2f01a0c93149037b29e18d35f&format=llm_user) ## Blackbaud eTapestry Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Constituent Management** - Constituent Profiles - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Marketing Automation** - Email Marketing - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Blackbaud eTapestry Alternatives - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (428 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (883 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (562 reviews)