# Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 3,962 ## About Birdeye Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One Platform Replace your fragmented stack with a single enterprise platform that manages reviews, listings, social, AI visibility, surveys and more across locations. Unified Data Aggregate signals from reviews, social, messaging, surveys, listings and third party integrations such as CRM into a single customer profile per location - powering personalized campaigns and smarter AI execution AI Agents That Execute Configure AI agents with your brand voice, custom triggers, and location-level rules. They respond to reviews, publish social posts, engage leads via chat, and surface actionable insights — automatically, at scale. Built for Multi-Location Complexity Designed from the ground up for multi-location brands. Features like role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. Enterprise-Ready: SSO, audit logging, HIPAA, SOC 2, GDPR compliance. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye's interface to be **intuitive and easy to navigate** , enhancing their overall experience seamlessly. (1070 reviews) - Users value the **ease of managing reviews** with Birdeye, appreciating its efficiency and time-saving features. (1068 reviews) - Users appreciate the **ease of managing reviews** with Birdeye, making customer feedback monitoring efficient and streamlined. (884 reviews) - Users commend **Birdeye's customer support** for its speed and effectiveness, enhancing overall user experience significantly. (748 reviews) - Users appreciate how Birdeye offers a **centralized platform** for reviews, messaging, and patient feedback, enhancing engagement and reputation management. (607 reviews) - Reviews (571 reviews) - Centralized Reviews (522 reviews) - Review Increase (498 reviews) - Customer Service (435 reviews) - Helpfulness (427 reviews) **What users dislike:** - Users desire more **missing features** in Birdeye, including additional reports and TikTok post integration. (248 reviews) - Users note that the **AI chatbot requires significant improvement** , citing issues with response accuracy and implementation challenges. (173 reviews) - Users find the dashboard **confusing and not intuitive** , making navigation challenging for administrators managing multiple locations. (169 reviews) - Users note **limited features** in Birdeye, particularly regarding review management and AI chatbot capabilities impacting functionality. (150 reviews) - Users experience a noticeable **learning curve** when navigating Birdeye's features, making initial use somewhat challenging. (143 reviews) - Limitations (132 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (128 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (128 reviews) - Poor Customer Support (120 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (105 reviews) ## Birdeye Reviews ### 1. Effortless Reputation Management with Stellar AI Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Christy S. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Birdeye?** I use Birdeye for reputation management and take advantage of pretty much all of its AI tools. I love how it makes automating reviews easy, so we don't have to reach out to clients ourselves. Scheduling social media posts is a breeze, and the feature where it writes posts for us is fantastic—I simply approve them, and they go live. I'm also enjoying the Search AI, and while we're still learning more about it, I can already see it benefiting us by identifying gaps in our marketing. Setting up Birdeye was a piece of cake, and I appreciate that they help us with setting up our clients' sites or accounts if needed. **What do you dislike about Birdeye?** Can't think of anything. Perhaps how long it takes to setup each client. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes automating reviews easy, so we save time by not reaching out to clients ourselves and scheduling social media posts is simple. I love that it writes posts too. The Search AI is also helping us find holes in our marketing. **Official Response from Ciera Saldona:** > We're thrilled to hear that you and your clients are enjoying the ease of use and automation features of Birdeye! It's great to know that our platform is helping you save time and increase organic traffic. Thank you for sharing your positive experience! ### 2. Effortlessly Manage and Promote Company Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn H. | Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** I like how Birdeye helps us monitor reviews for our company online and push positive reviews to our social media channels. It's valuable to have a heads up on both negative and positive reviews as they come in, allowing us to address them promptly. I appreciate the feature where Birdeye automatically answers many of the positive reviews for us, though I prefer to personally handle negative ones. Additionally, the customer service is very good, making it easy to add or remove accounts without issues. **What do you dislike about Birdeye?** There's nothing that I dislike about Birdeye. There are times when we may not use all of the features, but that's simply because we don't need them at that time. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us monitor online reviews, giving us alerts for negative feedback so we can investigate and resolve issues. It also allows us to promote positive reviews on social media and has AI-generated responses for positive feedback, enhancing our online reputation management. ### 3. Birdeye Simplifies Multi-Location Reputation Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas K. | Chief Marketing Officer (CMO), Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Birdeye?** What I like most is how Birdeye centralizes everything—reviews, listings, messaging, and social—into one clean platform. It makes it much easier to manage our online reputation across multiple locations without jumping between tools. The automation around review requests has been especially valuable, helping us consistently generate new reviews with minimal manual effort. It’s also fairly intuitive for our team, which makes adoption and day-to-day use smooth. **What do you dislike about Birdeye?** The UI, while generally clean, can take some time to fully learn when digging into more advanced features. Some features feel a bit hidden, especially when it comes to customizing templates or workflows across multiple locations. Overall, nothing that’s a dealbreaker. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the challenge of managing online reputation and local presence for our fitness franchise at scale. Before, reviews, listings, and messaging were fragmented across platforms, which made it difficult to stay consistent and responsive. Now, everything is streamlined in one place, allowing us to respond faster, generate more reviews, and maintain accurate business information across locations. The biggest benefit is efficiency—it saves our team time while helping us build stronger credibility and visibility in each market. ### 4. Efficient Reputation Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli H. | VP of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Birdeye?** I appreciate how Birdeye makes managing my day-to-day work tasks much easier, especially through its automation features that handle Google and Facebook reviews efficiently. The instant alerts for negative reviews help me respond quickly, which saves time and protects my reputation. The social media calendar is my favorite tool because it lets me schedule a full month of posts in a single day, so I don’t have to think about it again later. I also love being able to update Google My Business listings for all of our locations directly from the app. The customer support is very quick to respond and help me if I ever have an issue. The setup process was easy and smooth, and I’ve already recommended Birdeye to others. **What do you dislike about Birdeye?** I can't think of anything i dislike about the service. **What problems is Birdeye solving and how is that benefiting you?** I find Birdeye simplifies monitoring and responding to reviews, scheduling social media posts, and managing Google My Business updates, saving time and improving efficiency. ### 5. Birdeye Earned a Place in My Daily Routine goes beyond the obvious reputation management angle **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Birdeye?** Working daily in design engineering and technical documentation for US lighting projects, managing client communication, project feedback, and online reputation across multiple channels was becoming increasingly fragmented. Birdeye brought all of that into one platform, and the difference was immediate. What stands out most is how comprehensive the toolset is compared to other platforms. Most alternatives focus on one or two functions either review management or messaging, but rarely both done well. Birdeye combines business listing management, a fully featured survey tool, reputation monitoring, and two-way customer messaging in a single workspace. For someone managing documentation and client-facing communication across multiple lighting projects simultaneously, that consolidation removes a significant layer of daily administrative work. The ability to aggregate reviews from over 150 different sources into one dashboard is genuinely practical. On active projects whether coordinating with contractors, suppliers, or end clients on Acuity Lighting products keeping track of feedback and responses across that many platforms manually would not be realistic. Birdeye makes that oversight manageable without constant platform switching. The unified inbox is the feature used most consistently day to day. All two-way customer text conversations come into a single, organized thread. In a documentation and design environment where project updates, revision requests, and client approvals all come through different channels, having one place to track and respond to everything keeps communication clean and accountable. The survey tool adds another layer that competitors often leave out entirely. Collecting structured feedback at key project milestones particularly useful when finalizing technical documentation or completing a design review gives a clear, organized picture of client satisfaction that informal communication simply does not provide. From an accessibility standpoint, Birdeye sits at a practical price point. It offers a broader feature range than newer, less established alternatives while remaining slightly more affordable than top competitors like Podium — a balance that makes it a sensible choice for professional teams managing real project workloads. **What do you dislike about Birdeye?** After using Birdeye daily across design and technical documentation workflows for US lighting projects, a few limitations become noticeable once the platform is part of a serious professional routine. The absence of built-in payment processing is a practical gap. For project-based work where invoicing and approvals often run through the same communication channels, having to switch to a separate payment tool breaks the workflow that Birdeye otherwise does a good job of consolidating. It is a missing piece that would make the platform significantly more complete for client-facing project management. The lack of internal team messaging is another limitation that surfaces regularly. In a documentation and design environment, quick coordination between team members on revision status, illustration updates, or project deadlines happens constantly. Birdeye handles external client communication well, but there is no dedicated channel for internal staff conversation within the platform. That means a separate tool is still needed for team coordination, which partially undermines the all-in-one value proposition. Feature gating is perhaps the most important consideration before committing to a plan. Several of the most useful capabilities surveys, insights, benchmarking, and ticketing are not included in the standard professional plan at high per month. For documentation work where structured client feedback and performance benchmarking are directly relevant, discovering that these features require a premium upgrade after onboarding is a frustration worth knowing about upfront. These limitations do not cancel out the platform’s strengths, but they are honest factors to weigh when evaluating whether the standard plan delivers sufficient value for a professional technical workflow. **What problems is Birdeye solving and how is that benefiting you?** Honestly, the problems Birdeye solves are ones I did not fully appreciate until I saw how much time was going into managing them manually. The first one is business listing consistency. Before using Birdeye, keeping contact information address, phone number, working hours accurate across every online directory was something that just did not get done regularly enough. It is easy to update one or two places and forget the rest. Birdeye manages that across over 100 directories automatically, and apparently that consistency is one of the factors Google weighs in local search ranking. That alone justifies a lot of the platform’s value for visibility. Generating reviews used to be an afterthought. After completing a project or delivering documentation, following up manually with clients to request feedback rarely happened consistently. Birdeye connects with the business system and sends automatic email and text follow-ups after transactions or project milestones. The reviews started coming in more regularly without anyone having to remember to ask which, if I am being honest, was the main reason it was not happening before. The unified inbox solved a problem that was genuinely affecting daily work. Client messages were coming in through different channels and some were getting delayed responses simply because they were easy to miss. Having everything text conversations, review replies, client queries in one thread made response times faster and more consistent. It is one of those things that sounds straightforward but makes a real difference in practice. The webchat widget was an unexpected benefit. Being able to capture website inquiries automatically with preset responses for common questions and the option for manual follow-up means leads and project enquiries do not slip through during busy periods. For lighting project documentation work where client briefs often start with a simple website enquiry, that capture point matters more than it might seem initially. ### 6. Birdeye has helped improve our online reputation for years **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren T. | Chief Community Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Birdeye?** I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering wqith Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties. **What do you dislike about Birdeye?** I don't like having to resize photos for posts that I am sharing to Insta and FB. I wish it was automatic. The calls can get sales-y. We do not want more products than we have had. **What problems is Birdeye solving and how is that benefiting you?** I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites. I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution. New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those! **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements. ### 7. Birdeye Made Our Reviews Program Scalable with Automation and Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brian P. | SVP of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Birdeye?** Birdeye has helped us quickly operationalize a more structured and scalable reviews program. The automation, combined with our Salesforce integration, has made it much easier to consistently generate review volume without adding manual work for our team. We’ve been able to see early traction in both review volume and engagement, and the platform makes it easy to manage responses and monitor sentiment across locations. Overall, it’s been a meaningful step forward in turning reviews into a more intentional growth lever rather than something reactive. **What do you dislike about Birdeye?** We’re still early in our use, but one gap so far is the lack of clear benchmarking and guidance around what “good” performance looks like. For example, understanding expected ranges for open rates, click-through rates, and review conversion would help us better evaluate performance and optimize more quickly. There’s also an opportunity for more proactive insights and recommendations, particularly around how to drive program-specific outcomes (e.g., targeting certain service lines or locations). As we scale, connecting activity in the platform more directly to downstream impact like local SEO performance and visibility would make it even more valuable. **What problems is Birdeye solving and how is that benefiting you?** Before Birdeye, our reviews process was largely manual and inconsistent, which made it difficult to generate steady volume or use reviews as a reliable input into local SEO and conversion. Birdeye has helped us standardize and scale review generation through automation, allowing us to consistently capture feedback across locations without adding operational burden to our team. We’re already seeing improvements in review volume and engagement, and it’s giving us better visibility into sentiment at the location level. Over time, this is helping us turn reviews into a more proactive lever for improving local search visibility and supporting admissions, rather than something we react to after the fact. ### 8. Continually Improving and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Birdeye?** Birdeye has completely changed how we manage reviews across our locations. With everything in one centralized dashboard, we get real-time visibility into customer feedback, and automated alerts ensure we never miss an important comment. The reporting tools make it easy to spot trends and use data to improve the customer experience. Overall, Birdeye has made managing our reputation at scale much more efficient. **What do you dislike about Birdeye?** The map feature can be a bit finicky at times, but overall it’s still a great feature and has definitely improved. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has made it much easier for us to stay on top of our online reputation across multiple locations and states. The platform gives us a clear, consolidated view of customer feedback, which helps us identify trends and take action quickly. It’s been a valuable tool in shaping our internal processes and adjusting promotions to better align with what our customers want. Birdeye has transformed how we manage reviews across all our locations. Its centralized dashboard provides instant visibility into customer feedback, and automated alerts make sure no important comment slips through the cracks. The robust reporting tools help us identify trends and make data-driven decisions that enhance the customer experience. **Official Response from Ciera Saldona:** > It's fantastic to hear that Birdeye has been beneficial in managing your online reputation and providing valuable insights across your multiple locations. We're committed to helping you succeed and appreciate your support. ### 9. Effortlessly Manage Listings and Reviews with Birdeye **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley B. | Digital Campaign Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Birdeye?** I like the chat feature because it's quick and usually provides a fast reply. It starts with an AI chatbot and can connect me to someone for support, which is faster than traditionally creating a support ticket. I also appreciate having everything all in one dashboard. The dashboard helps me manage the accuracy of listings easily and makes responding to and managing reviews efficient. I like how it has all clients and targeted needs right on the home dashboard, which helps me target issues quickly. **What do you dislike about Birdeye?** I do think there is a pretty big learning curve (I am still learning). I do wish there was more training or walkthroughs when first starting out, especially with the constantly evolving features they create. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes managing client reviews and listings efficient with its all-in-one dashboard. It simplifies listing accuracy and enhances review management. The quick chat feature allows fast support without needing a ticket. ### 10. Efficient Communication Tool, Review and Listings Management **Rating:** 5.0/5.0 stars **Reviewed by:** Erica T. | Social Media Specialist / Admin, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Birdeye?** Dewey Pest & Termite Control has found Birdeye to be an asset in improving our client engagement and review management processes. We've been using Birdeye's listings management tool as well, and it's been a great addition to our workflow. Birdeye has significantly streamlined our ability to both respond to and solicit reviews. It has provided us with a user-friendly platform to effortlessly interact with our clients. The ease of use has simplified our workflow, allowing us to promptly address feedback. Birdeye has served as an effective communication tool, enabling seamless and direct interaction with our clients. This feature has facilitated clearer lines of communication, leading to improved client relationships and a more personalized approach to addressing their needs. Overall, Birdeye has proven to be an invaluable tool for our company. **What do you dislike about Birdeye?** At this moment, we have not found anything we dislike about Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Birdeye provides a solution for our review management needs by consolidating all our reviews from various platforms into one accessible platform. This enables us to efficiently monitor and respond to customer feedback in real time. By having a centralized area for review responses, we can promptly address customer concerns, highlight positive experiences, and maintain a consistent brand image across different platforms. This not only enhances our customer service but also allows us to proactively engage with our audience, ultimately creating stronger relationships and improving our overall brand reputation. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) - 2 comments, 1 upvote ## Birdeye Pricing - **Starter**: Contact Us Improve reputation and rank at the top of local search. - **Growth**: Contact Us Boost sales with tools to engage and convert customers. - **Dominate**: Contact Us Get everything you need to dominate in your local market. 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[PatientNow](https://www.g2.com/products/patientnow/reviews) - [Prevail Case Management System](https://www.g2.com/products/prevail-case-management-system/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RAD Studio](https://www.g2.com/products/rad-studio/reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - [SearchAtlas](https://www.g2.com/products/searchatlas/reviews) - [Self Storage Manager](https://www.g2.com/products/self-storage-manager/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [ServMan by WorkWave](https://www.g2.com/products/servman-by-workwave/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews) - [Spectora](https://www.g2.com/products/spectora/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Streak](https://www.g2.com/products/streak/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Valant](https://www.g2.com/products/valant/reviews) - [Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,905 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (595 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (481 reviews)