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CC
Automation Analyst
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Unique User experience"
What do you like best about Aspect Workforce?

Aspect has a lot of cool features like WFO that make the schedulers jobs easier. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I believe that the only thing I dislike is the way some data is exported Review collected by and hosted on G2.com.

Aspect Workforce

Aspect Workforce Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Aspect Workforce Integrations

(6)
Verified by Aspect Workforce

Aspect Workforce Media

Aspect Workforce Demo - Alvaria Workforce Adherence View
Alvaria Workforce Adherence View
Aspect Workforce Demo - Alvaria Workforce Dashboard
Alvaria Workforce Dashboard
Aspect Workforce Demo - Alvaria Workforce Schedule Preferences
Alvaria Workforce Schedule Preferences
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Aspect Workforce Reviews (303)

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Reviews

Aspect Workforce Reviews (303)

View 1 Video Reviews
4.2
304 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and robust scheduling capabilities, which streamline workforce management and enhance operational efficiency. The platform's ability to provide real-time data and predictive analytics is highly valued, allowing teams to optimize staffing effectively. However, some users note that the interface can feel outdated and may require time to fully adapt to its features.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
Jason H.
JH
Manager, WFM and Business Analysis
Management Consulting
Mid-Market (51-1000 emp.)
"Daily user of Aspect for years now"
What do you like best about Aspect Workforce?

My favorite component of the Aspect suite is the workforce planning. I consider it the benchmark for all other workforce planning. The forecasting tools, scheduling tools, and intraday management are far superior to any other company Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The least component and where Aspect has struggled is maintaining an integral system for production/performance reporting. While the latest WFO piece has a lot of updated components and the UI has been changed greatly, the actual architecture behind the scenes leaves a lot to be desired. Putting a pretty face on something doesn't fix the issues behind what actually makes it work. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Workforce

Jason,

Thank you for taking the time to provide a detailed review on Aspect Workforce Management. We love hearing that you consider our solution the benchmark for all other workforce planning, that it allows you to forecast accurately, and that your agents can easily self-manage their schedules. We also appreciate your feedback on the architecture and needing more consistent communication. I have forwarded all of your input on to your Account Team and our Product Management Team so that we can continue to improve our products and how we serve you. They will likely be reaching out soon. Again, thank you for taking the time to share your feedback. We truly appreciate it!

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Qui'Arah S.
QS
customer experience advocate
Mid-Market (51-1000 emp.)
"Aspect Makes Upcoming Work Events Easy to Track"
What do you like best about Aspect Workforce?

Aspect is very beneficial when it comes to showing my upcoming work events! Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Nothing, I use it every day to stay on schedule. Review collected by and hosted on G2.com.

HP
Quality Analyst III
Information Technology and Services
Small-Business (50 or fewer emp.)
"Aspect Workforce Software: Streamlining Scheduling and Workforce Operations"
What do you like best about Aspect Workforce?

Powerful Forecasting & Scheduling Tools

The platform uses intelligent forecasting algorithms with historical data and unlimited “what-if” simulation capabilities—helping businesses better plan staffing and reduce overtime and last-minute scrambles.

aspect.com

Call Design

Reviewers often highlight the strength of its forecasting features: "The forecasting piece is outstanding… creating schedules, managing intraday, managing shrinkage, and tracking performance." Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Forecasting Limitations

Multi-skill and multi-site forecasting is often cumbersome—users must forecast individually for each skill or site, which limits scalability:

“Forecasting has to be done per skill and per site individually.”

Similarly, forecasts for back-office and multi-skill volumes can be tedious or inaccurate Review collected by and hosted on G2.com.

DP
Collections Specialist
Mid-Market (51-1000 emp.)
"Exceptional Partnership & Evolving Aspect Workforce"
What do you like best about Aspect Workforce?

My personal findings are: Building long-term partnerships, not just filling roles quickly & Understanding client and candidate needs deeply, especially in specialized or hard-to-fill areas. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I personally don't find anything much unprofessional except; A more boutique or specialized approach can mean fewer resources or slower ramp-up compared to very large staffing agencies when demand spikes suddenly. Review collected by and hosted on G2.com.

Troy T.
TT
Vice President WFM/Finance/DTC operations
Enterprise (> 1000 emp.)
"This software works great with our company's scheduling and forecasting. Great Partners for success!"
What do you like best about Aspect Workforce?

Easy to mass schedule for team meetings, center wide training. Flex scheduling is invaluable for the changes in our business from week to week. Their support team is great. We meet weekly with them to troubleshoot, discuss what is new and possible upgrades that would help with our objectives. We are currently upgrading from Azure cloud to AWS cloud in order to take advantage of the entire suite of offerings. The integration when purchased several years ago was quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

I would like for our entire suite of telephony and Aspect Workforce to be with the same vendor partner, but that is no fault of Aspect. Review collected by and hosted on G2.com.

VP
Project Coordinator
Mid-Market (51-1000 emp.)
"It's a comprehensive and efficient tool for managing workforce operations."
What do you like best about Aspect Workforce?

What stands out the most about Aspect Workforce is its ability to integrate advanced analytics with real-time management. I think what makes it especially valuable is the precision it offers in forecasting and scheduling, helping businesses optimize resources while avoiding overstaffing or understaffing. It’s also great how it allows businesses to adjust on the fly based on real-time data, which can be a game changer for customer service-oriented industries. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

One of the potential downsides of Aspect Workforce is that its complexity can be a bit overwhelming for smaller teams or businesses with simpler needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Aspect is a robust and reliable tool that has been integral to our scheduling and workforce planning"
What do you like best about Aspect Workforce?

From a user experience standpoint, the platform is generally intuitive, though some legacy interface elements—like the reliance on Internet Explorer—could benefit from modernization. The adherence tracking and forecasting capabilities are particularly strong, helping us maintain operational efficiency and responsiveness Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

on a personal experience it way too manual in adjusting schedules, whereas it should have some enablement in Intraday timeline to move meal or blocks of segments without getting into the individual schedules. Review collected by and hosted on G2.com.

Zeeshan A.
ZA
Technical Support Executive
Mid-Market (51-1000 emp.)
"I find Aspect Workforce reliable, user-friendly."
What do you like best about Aspect Workforce?

The forecasting and scheduling features are very accurate, which makes it easier to align staffing with call volumes.

It helps reduce manual work by automating shift scheduling and adherence tracking.

The real-time adherence monitoring is very useful to ensure productivity in the team. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Reporting could be more flexible with customizable dashboards and easier export options.”

“Mobile access is limited; it would be helpful if more features were. available on the app Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Enterprise (> 1000 emp.)
"Great for Scheduling, but Time Off Requests Need Improvement"
What do you like best about Aspect Workforce?

Aspect is a great tool to keep track of your personal schedule, request time off, and keep track of adherence. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

Don't like how you request have to a either package or segment for time off requests. It needs to be more streamlined and easier to navigate Review collected by and hosted on G2.com.

Vik S.
VS
Accounts Payable
Mid-Market (51-1000 emp.)
"Popular software used in call centres and BPO's"
What do you like best about Aspect Workforce?

The best thing is liked about this software is that we can predict call, chats or email volumes based on history and we can create agent schedules to cover the demand. Review collected by and hosted on G2.com.

What do you dislike about Aspect Workforce?

The only thing that I disliked in this software is its interface. The interface is a bit old-fashioned. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

27 months

Average Discount

17%

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Aspect Workforce Features
Agent Availability
Skills Management
Shift Scheduling
Automation
Performance Analysis
Dashboards
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Aspect Workforce