# AfterShip Reviews **Vendor:** AfterShip **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 308 ## About AfterShip AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more ## AfterShip Pros & Cons **What users like:** - Users value the **responsive customer support** from AfterShip, enhancing their overall experience and operational efficiency. (7 reviews) - Users find AfterShip to be **extremely helpful** for organizing logistics and automating shipment updates efficiently. (6 reviews) - Users value the **intuitive integrations** of AfterShip, enhancing organization and automating shipment updates effectively. (5 reviews) - Users value the **easy integrations** of AfterShip, enhancing efficiency and streamlining the order tracking process effortlessly. (4 reviews) - Users value the **ease of use** of AfterShip, finding navigation intuitive and integration seamless for all team members. (3 reviews) - Users value the **efficient issue resolution** provided by AfterShip's knowledgeable and patient support team. (3 reviews) - Service Quality (3 reviews) - Shipping Management (3 reviews) - Users praise the **amazing tracking services** of AfterShip, enhancing order management and customer trust effortlessly. (3 reviews) - Users value the **tracking efficiency** of AfterShip, finding it highly useful and easy to watch shipments. (3 reviews) **What users dislike:** - Users find AfterShip **expensive** , especially for small businesses, lacking flexibility and clear billing resolutions. (3 reviews) - Users report **tracking issues** that hinder smooth integration and lead to frustrating billing complications with AfterShip. (3 reviews) - Users note the **missing features** of some small carriers, though overall, no major downsides were reported. (2 reviews) - Users report **poor customer support** , with unresolved issues and ineffective communication leading to frustrating experiences. (2 reviews) - Users express dissatisfaction with **poor support** , highlighting inadequate help and unresolved issues that hinder service usability. (2 reviews) - Users find **pricing issues** with AfterShip, especially for small businesses and overage charges that impact affordability. (2 reviews) - Return Issues (2 reviews) - Technical Issues (2 reviews) - Carrier Limitations (1 reviews) - Connectivity Issues (1 reviews) ## AfterShip Reviews ### 1. AfterShip Saves Us Manual Effort with Bulk Shipment Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about AfterShip?** Aftership is saving us a lot of manual effort. Thanks to their service, we’re able to verify a large number of shipments in bulk and take action accordingly. **What do you dislike about AfterShip?** There’s nothing I dislike about Aftership. **What problems is AfterShip solving and how is that benefiting you?** We check the tracking numbers provided by our sellers to understand the actual status of the shipments in bulk. **Official Response from Philips Tourangbam:** > We're thrilled to hear that AfterShip is saving you time and effort with bulk shipment verification. Thank you for sharing your positive experience! ### 2. Useful Tracking Platform That Lightens My Team’s Workload **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin D. | Senior Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about AfterShip?** AfterShip makes the entire order tracking process smooth and professional. The branded tracking pages and notifications have helped us reduce customer inquiries and improve trust. The integration with Shopify was straightforward, and the dashboard is very easy to navigate even for non-technical team members. I also appreciate the wide coverage of carriers worldwide, which saves us time from juggling multiple courier websites. **What do you dislike about AfterShip?** At times, there can be a slight delay in updates compared to carrier websites, especially for international shipments. The pricing could be a bit more flexible for smaller businesses that don’t ship at high volumes. **What problems is AfterShip solving and how is that benefiting you?** As i was working as an Recruiter and We mainly use it for tracking shipments to North America and Europe. It has improved customer satisfaction since buyers feel informed at every step of the journey. Overall, it helps us present a more professional post-purchase experience. **Official Response from Philips Tourangbam:** > Thank you for sharing your positive experience with AfterShip. We're pleased to hear that our platform has helped reduce customer inquiries, improve trust, and save time for your team. We understand the importance of timely updates and competitive pricing, and we are continuously striving to enhance our service to address these concerns. ### 3. One Platform for Seamless Pre- and Post-Sales Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lovish K. | Subject Matter Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about AfterShip?** Single platform to manage Pre and Post sales services. **What do you dislike about AfterShip?** Nothing everything is good and e-commerce merchants can go for this. **What problems is AfterShip solving and how is that benefiting you?** It helped me to track all my packages from different carriers under single app. **Official Response from Philips Tourangbam:** > We're thrilled to hear that you find AfterShip to be a single platform for managing pre- and post-sales services. Thank you for your positive feedback! ### 4. Aftership Feed for TikTok **Rating:** 5.0/5.0 stars **Reviewed by:** Tayfun B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about AfterShip?** Quick support........................... **What do you dislike about AfterShip?** Actually i am exploring the Application right now. **What problems is AfterShip solving and how is that benefiting you?** account setup is done, needed to check with the team and they helped to check, Aditya was there to help me. **Official Response from Philips Tourangbam:** > We're glad to hear that you found our support quick and helpful! If you have any further questions or need assistance while exploring the application, feel free to reach out to us. ### 5. Aftership Feed **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro V. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about AfterShip?** Been using aftership for 6 months and love the category mapping feature. **What do you dislike about AfterShip?** still exploring all the options aftership has available **What problems is AfterShip solving and how is that benefiting you?** Tiktok shop connection **Official Response from Philips Tourangbam:** > We're glad to hear that you are enjoying the category mapping feature! If you have any questions or need assistance with exploring other options, feel free to reach out to our support team. ### 6. Exceptional Thorough and Professional Service for Complex Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about AfterShip?** What I liked best was the thorough and professional service provided. The team went above and beyond to address my slightly complex issue, demonstrating expertise and dedication. Their detailed approach ensured everything was resolved efficiently, making the experience truly outstanding. **What do you dislike about AfterShip?** None that I am aware of - keep up the good work! **What problems is AfterShip solving and how is that benefiting you?** Tracking and helping me select the best tracking package that fits my business needs. **Official Response from Philips Tourangbam:** > Thank you for your kind words! We are committed to addressing complex issues with expertise and dedication. We appreciate your support and look forward to continuing to provide outstanding service to meet your business needs. ### 7. Save yourself the hassle and look elsewhere for a reliable solution. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about AfterShip?** WeAfterShip initially showed a lot of promise and we had a great introductory call with them. **What do you dislike about AfterShip?** We signed up for their service with the promise of smooth integration with Klaviyo, only to face persistent technical issues that made the service completely unusable in production. Despite spending months troubleshooting and exchanging numerous emails with their support team, the promised functionality was never delivered. To add insult to injury, we were charged for two months of service (including an "over use" extra charge in month two!) yet only received a partial refund for the first month—leaving us out of pocket for services that never actually saw production due to their technical issues. An understatement to say disastrous for our small family-run business. We cannot recommend AfterShip based on our experience. Their ineffective integration and unsatisfactory billing resolution have left us feeling taken advantage of. Save yourself the hassle and look elsewhere for a reliable solution. **What problems is AfterShip solving and how is that benefiting you?** Despite spending months troubleshooting and exchanging numerous emails with their support team, the promised functionality was never delivered. **Official Response from Philips Tourangbam:** > We're glad to hear that you find AfterShip easy to use and appreciate our API integration options. Thank you for the positive feedback on our customer support as well! ### 8. Aftership feed application **Rating:** 5.0/5.0 stars **Reviewed by:** Carla B. | Manager Marketplace, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about AfterShip?** Liked the support provided ............. **What do you dislike about AfterShip?** Still exploring the app for now ........ **What problems is AfterShip solving and how is that benefiting you?** To send the products into Tiktok shop **Official Response from Philips Tourangbam:** > Thank you for your feedback! We hope you continue to have a positive experience while exploring the app. If you encounter any issues or have any suggestions, please let us know. ### 9. Helpful CSRs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about AfterShip?** automated tracking feature for our customers. **What do you dislike about AfterShip?** There are some upgrades here and there from the services that breaks our business services which may take sometime to resolve due to investigations from our Dev team and afterShip team. **What problems is AfterShip solving and how is that benefiting you?** informing customers about their delivery status. **Official Response from Philips Tourangbam:** > We're glad to hear that you find our automated tracking feature helpful for your customers! We apologize for any inconvenience caused by the upgrades. Our teams are working to resolve any issues as quickly as possible and will ensure minimal downtime. ### 10. Returns Support was great **Rating:** 5.0/5.0 stars **Reviewed by:** matt P. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about AfterShip?** The integrations are for the most part intuitive and when I have issues I generally can work through them. The staff when able to is very knowledgable and helpful **What do you dislike about AfterShip?** Lately on some of the pages I am not getting the help - there is no ticket system so chats seem to fall out of memory and I have ot start over again. I asked them to build a ticketing system. **What problems is AfterShip solving and how is that benefiting you?** Keeping the shipment tracking in one place and offering branded good looking emails and SMS notifications to our customers has been great **Official Response from Philips Tourangbam:** > Hi Matt, Thank you for sharing your honest review. You can reach out to us on support@aftership.com for any queries if you are facing a challenge with the chat option. We'd be happy to assist you. Regards Team AfterShip ## AfterShip Discussions - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment ## AfterShip Pricing - **Essentials**: $11.00 Key features and integrations - **Pro**: $119.00 Everything in Essentials, plus: - **Premium**: $239.00 Everything in Pro, plus: - **Enterprise**: Contact Us Everything in Premium, plus: [View full pricing details](https://www.g2.com/products/aftership/pricing) ## AfterShip Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Loox](https://www.g2.com/products/loox/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [ShipBob](https://www.g2.com/products/shipbob/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## AfterShip Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top AfterShip Alternatives - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.2/5.0 (163 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (549 reviews) - [Route](https://www.g2.com/products/route-2023-05-09/reviews) - 4.5/5.0 (110 reviews)