Work Order Software Software

Despite its advantages, Salesforce Field Service has a steep learning curve for new users, which can be challenging for smaller companies with limited technical support. Some advanced features require in-depth system knowledge, which can extend training time for users to fully utilize the platform. Additionally, the frequency of updates and configuration adjustments can be a bit Review collected by and hosted on G2.com.

Salesforce Field Service is helping us streamline and optimize our field operations, reducing time delays and improving customer satisfaction. By enabling real-time scheduling and resource tracking, it allows us to allocate resources more efficiently and address customer needs promptly. This has led to increased operational efficiency and improved service quality, directly benefiting our customer experience and reducing operational costs. Review collected by and hosted on G2.com.

ServiceTitan is very robust. There are companies solely built on helping contractors discover and use all of it's features. Because of this, the learning curve is daunting, especially if you're trying to learn it while running your business day to day. We used a third party (ServiceTitan Partner "Power House Group") to help us get up to speed quickly and figure out our workflows.

Also, ServiceTitan was originally planned for residential service. As a purely commercial contractor, we sometimes have to get creative to accomplish what we need. ServiceTitan has recognized their gap in service and has/is rolling out improvements for the commercial space, but we're at least a year away from a full-feature commercial product (in my opinion). It's still very possible to operate ServiceTitan as a commercial contractor, it's just not as straightforward as it is for residential. Review collected by and hosted on G2.com.

We are able to manage a high volume of service calls daily with less paperwork than ever. Review collected by and hosted on G2.com.

I had a little trouble lining to Xero for payroll. I would also like to customize the tasks view and save that view for the mobile app (you may be able to I just havent tried) The team really love this software. Review collected by and hosted on G2.com.

The biggest problem was tasking had to be done on location before the team arrived for work. Now we can schedule staff and tasks remotely wihtout having to be on location the night before. It also solves the problem of staff not knowing how their day looked before they got to work, now they can see what the tasks are and plan accordingley. They can also see any messages from other team members that impact on deliveries to clients that they need to be aware of. Review collected by and hosted on G2.com.

The only thing I am not crazy about, is when navigating AutoLeap, it will open a new window everytime you click to start something new, but with that also comes some perks, as you are able to reference previous windows easier. Review collected by and hosted on G2.com.

Everything. We can see much clearer; money being made, sales, technician hours, everything. We changed software for this very reason. AutoLeap works FOR you. Review collected by and hosted on G2.com.

My main dislike currently with Shopmonkey is the syncing with Quickbooks. After the update to 2.0 my inventory did not transfer over correctly so it is throwing my numbers off. This also makes it hard because if an item does not show up in Shopmonkey I have to go to Quickbooks to find the item and the price of it. I am the only one who can do this so it makes my job much harder. I also wish that the paid invoices and invoices themselves automatically transferred to Quickbooks instead of going to Accounting Link and then to Quickbooks. They are currently working on some of the issues but it all takes time. Review collected by and hosted on G2.com.

Using less paper and ink throughout the month. Helping with major organization issues from the past. Easier to search to see if tickets were missed throughout the month. Review collected by and hosted on G2.com.

When we switched from M1 we had a decade of history and we were not able to port it all over. Early on the labor guide was way less robust, but that has been addressed in the years since. Review collected by and hosted on G2.com.

Building quotes, helping advisors see if they have built a profitable ticket. The fact that I don't have to pay $15/mo for each seat allows me to have well over a dozen instances of it operating at one time in my shop, (saves us a couple hundred bucks a month. Techs can easily build quotes making the shop more efficient. Since it is cloud based, I can look into the system regardless of where I am. Additionally, this solves the issue of the old computer based systems where you are exposed to a single point of failure (main computer) as well as eliminating the need to maintain hard copies of system back up off site.

It and Quickbooks are the two primary tools that I use to understand the health of my (and others) business. Review collected by and hosted on G2.com.

I would like to be able to send one single email transmiaaion to multiple customers at the same time, so that the corporate clients that thrive on email chains of communication would feel better served by our business. Review collected by and hosted on G2.com.

We are a brand new construction services firm, team members are in two different metro areas. FP helps us bridge the geographical gap and work as a team from hours apart. Review collected by and hosted on G2.com.

Users of the app must sign in every 8hours.

Approval emails do not auto-delete when they have been approved, which can be confusing if you have more than one "approver" in the flow. Review collected by and hosted on G2.com.

Jotform has replaced what was previously a paper-based system for us which includes the following forms:

Weekly timesheets

Leave applications

Flight requests

Uniform requests

Checklists Review collected by and hosted on G2.com.

Bien que la plateforme soit très personnalisable, il a fallu un certain temps pour se familiariser avec toutes les fonctionnalités. Toutefois, l'équipe support est proactive et organise régulièrement des mises à jour et des sessions d'assistance. Review collected by and hosted on G2.com.

Fieldcode a amélioré la façon dont nous gérons notre prestation de services de bout en bout, depuis la planification jusqu'au suivi des tâches. Les erreurs de communication entre les équipes ont considérablement diminué et nous pouvons désormais traiter plus de demandes de maintenance en moins de temps, avec de meilleurs résultats pour nos clients. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

Some additional programming capability within the workflows would be nice - which we are told that these functions such as calcualtions would be coming in the near future. Review collected by and hosted on G2.com.

First, creating a platform that is easy to use - our techinicans seem to like it and not dread doing the paperwork. We have been successful with this product with our Commercial Brach and now we have just started with our Residential Team. DataPlate capture is big. Tech can scan the dataplate containing model and serial and we can caputure that data in a database for marketing or equipment replacement purposes when the equipment becomes a certain age. Review collected by and hosted on G2.com.

Nothing at this stage, any issues encounted were quickly resolved. Review collected by and hosted on G2.com.

Tegral has Real-Time reporting which is saving our business countless hours of administration time. Review collected by and hosted on G2.com.

N/A. Haven't expierenced anything yet. Website allows for updates, billing, and transparency. Review collected by and hosted on G2.com.

To be able to reduce the timeline and vetting process of providing experienced technicians across the country to do work at locations that we are distances away from. Review collected by and hosted on G2.com.

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. Review collected by and hosted on G2.com.

I was having difficulties with the accept payments setup, but I was able to get it resolved. Review collected by and hosted on G2.com.

The streamline process is all in one place. I don't have to shuffle through apps and software to get things done. Even with the integration feature, I am able to automate activities without leaving the Contractor+ software. Review collected by and hosted on G2.com.

We had an issue with one of the geocoding APIs, but within 3 weeks the dev team took on an enhancement to make it better. Review collected by and hosted on G2.com.

They offer enterprise grade APIs for logistics companies. We use these APIs in our platform. Review collected by and hosted on G2.com.

Only thing I don't like about Jobber right now is that the customer is not given the option to tip if I process payments for their invoice on my end. Review collected by and hosted on G2.com.

It's solving my organizational needs and payment options organizing my jobs in one neat and organized place and processing my payments as well as sending quotes for customer easy access Review collected by and hosted on G2.com.

Haven't found anything so far that we dislike, it is a software though so some might find it hard if they are very tech savvy. Review collected by and hosted on G2.com.

It helps us stay organized and keep up on payroll. We are able to hire more employees and keep track of them. Before we were just pen and paper it was horrible. Also the payment processing is so nice! It allows you to do everything from one place so you can get jobs going right away. Review collected by and hosted on G2.com.

It is not always obvious when there is an app update, and sometimes the data can come through incorrectly or drivers will experience issues loading with an old version of the app. Although uninstalling and reinstalling the app fixes the issue 9 out of 10 times, a pop up/alert when there is a new version would he handy. Review collected by and hosted on G2.com.

Route4Me allows us to deliver parcels as part of a final mile business. We do not need to develop software in-house and instead can easily integrate with an industry-standard off-the-shelf product that meets our needs for a competitive price. Review collected by and hosted on G2.com.

The customer reviews don't connect back to Google. Review collected by and hosted on G2.com.

It's a virtual routing system that helps to not have to drag around loads of papers to get to customers home and effectively drive. Review collected by and hosted on G2.com.