Work Order Software Software

Despite its advantages, Salesforce Field Service has a steep learning curve for new users, which can be challenging for smaller companies with limited technical support. Some advanced features require in-depth system knowledge, which can extend training time for users to fully utilize the platform. Additionally, the frequency of updates and configuration adjustments can be a bit Review collected by and hosted on G2.com.

Salesforce Field Service is helping us streamline and optimize our field operations, reducing time delays and improving customer satisfaction. By enabling real-time scheduling and resource tracking, it allows us to allocate resources more efficiently and address customer needs promptly. This has led to increased operational efficiency and improved service quality, directly benefiting our customer experience and reducing operational costs. Review collected by and hosted on G2.com.

ServiceTitan is very robust. There are companies solely built on helping contractors discover and use all of it's features. Because of this, the learning curve is daunting, especially if you're trying to learn it while running your business day to day. We used a third party (ServiceTitan Partner "Power House Group") to help us get up to speed quickly and figure out our workflows.

Also, ServiceTitan was originally planned for residential service. As a purely commercial contractor, we sometimes have to get creative to accomplish what we need. ServiceTitan has recognized their gap in service and has/is rolling out improvements for the commercial space, but we're at least a year away from a full-feature commercial product (in my opinion). It's still very possible to operate ServiceTitan as a commercial contractor, it's just not as straightforward as it is for residential. Review collected by and hosted on G2.com.

We are able to manage a high volume of service calls daily with less paperwork than ever. Review collected by and hosted on G2.com.

One thing I wish was different about Connecteam is that there are may more admin features available on a computer versus using the app. One of these features is the events tool. It would be great to be able to create & edit events right on your app instead of logging in online through a computer. Review collected by and hosted on G2.com.

Connecteam has helped us slim down the amount of apps/websites we are using so more tasks can be found in just one place- a true game-changer! For example, we no longer need a separate messaging app, & an app for quizzes. Review collected by and hosted on G2.com.

The only thing I am not crazy about, is when navigating AutoLeap, it will open a new window everytime you click to start something new, but with that also comes some perks, as you are able to reference previous windows easier. Review collected by and hosted on G2.com.

Everything. We can see much clearer; money being made, sales, technician hours, everything. We changed software for this very reason. AutoLeap works FOR you. Review collected by and hosted on G2.com.

When we switched from M1 we had a decade of history and we were not able to port it all over. Early on the labor guide was way less robust, but that has been addressed in the years since. Review collected by and hosted on G2.com.

Building quotes, helping advisors see if they have built a profitable ticket. The fact that I don't have to pay $15/mo for each seat allows me to have well over a dozen instances of it operating at one time in my shop, (saves us a couple hundred bucks a month. Techs can easily build quotes making the shop more efficient. Since it is cloud based, I can look into the system regardless of where I am. Additionally, this solves the issue of the old computer based systems where you are exposed to a single point of failure (main computer) as well as eliminating the need to maintain hard copies of system back up off site.

It and Quickbooks are the two primary tools that I use to understand the health of my (and others) business. Review collected by and hosted on G2.com.

My main dislike currently with Shopmonkey is the syncing with Quickbooks. After the update to 2.0 my inventory did not transfer over correctly so it is throwing my numbers off. This also makes it hard because if an item does not show up in Shopmonkey I have to go to Quickbooks to find the item and the price of it. I am the only one who can do this so it makes my job much harder. I also wish that the paid invoices and invoices themselves automatically transferred to Quickbooks instead of going to Accounting Link and then to Quickbooks. They are currently working on some of the issues but it all takes time. Review collected by and hosted on G2.com.

Using less paper and ink throughout the month. Helping with major organization issues from the past. Easier to search to see if tickets were missed throughout the month. Review collected by and hosted on G2.com.

I was explicitly told it could run reports on some explicit KPIs and how I could create custom dashboards with them. Which only after sign up and multiple emails was I told they werent possible. Which was a direct lie. Things I wanted that it couldnt do were revenue per lead run, gross profit per lead run, dash board widget for current unpaid invoices, and other KPIs as well. Support just tends to send you to a self help center with videos that dont really address the concern. Everything requires a lot of effort to get setup and it seemed like every step was very cumbersome.

The engage add on was a complete waste of time and money. I created a phone number and got it set up. I asked a few people to call it to test. 50% of them their phone just hung up and did not ring, including my personal phone. I contacted them and they first just tried to say it was because it was just marked as spam. Then after telling them it was happing a lot they submitted a ticket. After mulitple attempts they never fixed the issue and tried to deny my request for a refund of engage when I was canceling. They argued with me multiple times that it was working fine despite I had multiple people who couldnt contact that number. Review collected by and hosted on G2.com.

Serves the basic role of Customer managment, estimating, and invoicing. Review collected by and hosted on G2.com.

Although the platform is very customizable, it took some time to become familiar with all the features. However, the support team is proactive and regularly organizes updates and support sessions. Review collected by and hosted on G2.com.

Fieldcode improved the way we manage our end-to-end service delivery, from planning to task tracking. Communication errors between teams have significantly decreased, and we can now handle more maintenance requests in less time, with better results for our clients. Review collected by and hosted on G2.com.

I'd like to have an undo feature clearly visible while editing. I also didn't understand what the cloning feature did. It deleted my form! Thankfully I went to the trash and pulled it out or I would have lost hours of programming. There should be a pop up warning about this feature. Review collected by and hosted on G2.com.

We manually filled in registration forms through mail, which is slow. With this online option, we can get more people to register quickly. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

Some additional programming capability within the workflows would be nice - which we are told that these functions such as calcualtions would be coming in the near future. Review collected by and hosted on G2.com.

First, creating a platform that is easy to use - our techinicans seem to like it and not dread doing the paperwork. We have been successful with this product with our Commercial Brach and now we have just started with our Residential Team. DataPlate capture is big. Tech can scan the dataplate containing model and serial and we can caputure that data in a database for marketing or equipment replacement purposes when the equipment becomes a certain age. Review collected by and hosted on G2.com.

Nothing at this stage, any issues encounted were quickly resolved. Review collected by and hosted on G2.com.

Tegral has Real-Time reporting which is saving our business countless hours of administration time. Review collected by and hosted on G2.com.

Sometimes the techs act like they know what is going on but then will go on site and make suggestions that do not align with the industry. You really have to vett the techs and ensure you are sending the right person. Review collected by and hosted on G2.com.

finding techs in areas that we need to do installs for. Review collected by and hosted on G2.com.

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. Review collected by and hosted on G2.com.

There is really nothing I dislike about Contractor Plus, there are a few tweaks that will solve themselves in the V2 update coming soon. Review collected by and hosted on G2.com.

Contractor Plus allows me to eleminate a need for a scheduling or coordnating postion that would otherwise cost me a fortune having to outsource these tasks in the office. Review collected by and hosted on G2.com.

We had an issue with one of the geocoding APIs, but within 3 weeks the dev team took on an enhancement to make it better. Review collected by and hosted on G2.com.

They offer enterprise grade APIs for logistics companies. We use these APIs in our platform. Review collected by and hosted on G2.com.

Only thing I don't like about Jobber right now is that the customer is not given the option to tip if I process payments for their invoice on my end. Review collected by and hosted on G2.com.

It's solving my organizational needs and payment options organizing my jobs in one neat and organized place and processing my payments as well as sending quotes for customer easy access Review collected by and hosted on G2.com.

It is not always obvious when there is an app update, and sometimes the data can come through incorrectly or drivers will experience issues loading with an old version of the app. Although uninstalling and reinstalling the app fixes the issue 9 out of 10 times, a pop up/alert when there is a new version would he handy. Review collected by and hosted on G2.com.

Route4Me allows us to deliver parcels as part of a final mile business. We do not need to develop software in-house and instead can easily integrate with an industry-standard off-the-shelf product that meets our needs for a competitive price. Review collected by and hosted on G2.com.

Haven't found anything so far that we dislike, it is a software though so some might find it hard if they are very tech savvy. Review collected by and hosted on G2.com.

It helps us stay organized and keep up on payroll. We are able to hire more employees and keep track of them. Before we were just pen and paper it was horrible. Also the payment processing is so nice! It allows you to do everything from one place so you can get jobs going right away. Review collected by and hosted on G2.com.

The customer reviews don't connect back to Google. Review collected by and hosted on G2.com.

It's a virtual routing system that helps to not have to drag around loads of papers to get to customers home and effectively drive. Review collected by and hosted on G2.com.