System Management Software

There are no downsides to this app, its very good, however sometimes the mobile version when looking is a bit hard to read sometimes. Review collected by and hosted on G2.com.

Looking at what info a customer put in, to see if they put the right things and then ensuring we give them the best advice Review collected by and hosted on G2.com.

It's missing a few features that would be nice, but their mobile app is probably needing the most help. However I can log into computers with it. Offline equipment is also not as easy to add - but can be done. They are working on imporving this and I have seen improvments over the past year. Review collected by and hosted on G2.com.

We had no easy way to remote into computers (using zoom screen share before). We also had no idea how many computers we actually had out there or what condition they were in. We've discovered many things about our tech asserts through NinjaONE! Review collected by and hosted on G2.com.

I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line. Review collected by and hosted on G2.com.

Atera provides us with our ticketing system. From here we use the Splashtop and remote on users' computers to solve their issues. Review collected by and hosted on G2.com.

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.

Effectively working together on many tassk and tickets. Review collected by and hosted on G2.com.

The lack of ability to run the agent troubleshooting tool remotely. This is an especially troublesome issue if your endpoint environment is geographically diverse. If I have access to a computer on my domain remotely via VPN but the UEMS Agent is not working, then I have to use another remote control service (Teamviewer, AnyDesk, etc) in order to run the agent troubleshooting tool. In my opinion, I should have the ability to run this tool remotely and export the results to CSV so that there is no need to utilize another 3rd Party solution to work on the existing UEMS issue. Review collected by and hosted on G2.com.

The biggest problem is the "unified" solution everyone is looking for. Everyone wants a one-stop-shop and Endpoint Central is inching closer to that every year it seems. Review collected by and hosted on G2.com.

Lack of support in monitoring ATM instances. ATMs are hard to monitor since there are hardly enough provisions and many independent players who dont usually share details on how best to monitor aspects like cash trays, incase they jam. Review collected by and hosted on G2.com.

Applications Manager provides a single pane to have full stack observability of the business environment. It supports all attributes monitoring from the virtualized infrastructure on which the applications are installed, to the application components themselves like app servers, web servers, databases upto the end user experience itself.

This gives us full visibility of the performance of our applications and incase of an unexpected occurence, you immediately get alerted with the vast option of alerts starting from emails, SMSes, tickets in helpdesk systems and this can expediate the troubleshooting process. Review collected by and hosted on G2.com.

Not able to put multiple servers in maintenance mode at one time Review collected by and hosted on G2.com.

SquaredUp makes server mangement extremly easy. I am able to give our SOC insight to the servers, also able to give insight to our Operations Center with squared up Dashboards. Review collected by and hosted on G2.com.

The only thing I dislike about service now is its high cost. ServiceNow can be expensive, especially for smaller organizations. Review collected by and hosted on G2.com.

From what I have discovered so far, traditional IT processes can involve a lot of manual tasks, like assigning tickets, tracking issues, and updating documentation, which can lead to errors, delays, and frustration for both IT teams and users.

coming to the improvement what i suggest is IT issues and outages can disrupt operations, impact productivity, and reduce customer satisfaction if not resolved quickly. Review collected by and hosted on G2.com.

I cannot complain about AppSignal, possibly the problem is with us that we still need to add more integrations, for example with error reporting. Review collected by and hosted on G2.com.

Performance monitoring and log analysys Review collected by and hosted on G2.com.

when the central system has malfunctions, your surveillance resources take longer than expected to operate at their maximum capacity. Review collected by and hosted on G2.com.

following the guidelines and recommendations of the professionals that Pandora FMS has to offer and using all its security resources, my company was able to cancel several failures in our security measures and remote monitoring, which has allowed us to comply with all our work practices without any type of interruption. Review collected by and hosted on G2.com.

There isn't much to dislike about Turbo360.Turbo360 delivers outstanding insights its extensive feature set may seem a bit overwhelming at the outset. Its capabilities become invaluable when you will be more familiar with this platform. Review collected by and hosted on G2.com.

At this point it is addressing so many problems for us like Turbo360s tailored dashboard brings us all critical information together making it easier for us to make informed decisions.It excels at pinpointing the root cause of issues which has been immensely helpful for our team. We can quickly identify which services are experiencing delays or outages. Review collected by and hosted on G2.com.

No major dislikes, but I believe certain minor user interface enhancements could visually improve its appeal to users. Review collected by and hosted on G2.com.

The Session Replay feature is beneficial in terms of recording sessions, replay functionality, performance impact, and interaction history. It aids in reconstructing an individual user's journey through the website and is helpful for identifying bugs, errors, and flaws in user experience (UX) design. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

Third-Party Integration Issues: Although OpManager integrates with other ManageEngine tools quite well, integrating with third-party solutions can sometimes be less smooth, requiring additional configuration and technical support. Review collected by and hosted on G2.com.

ManageEngine OpManager solves several critical network and IT infrastructure management challenges, benefiting organizations in various ways.

Real-Time Network Monitoring and Alerts Review collected by and hosted on G2.com.

nothing ;-)

one thing to improve: documentation of the config file. We were configuring via the Admin UI on a local instance and then took the config file for our Docker deployment. But with a full documentation, that step would become easier.

an idea for improvement: if we could integrate FR with AWS XRay, as we are using an event-driven architecture - this would give us a perfect insight into our system behaviour. Review collected by and hosted on G2.com.

- indicate bugs, even if users are not reporting them

- monitor the application's performance

- review the effects of infrastructure right-sizing Review collected by and hosted on G2.com.

So far, I didn't encounter any downsides for this software. Review collected by and hosted on G2.com.

I have tried to tell the ICP (Internet Connection Provider) that my Internet connection sometimes gets unstable, but they said everything is fine on their end, and without proper logs to prove this, the Provider cannot be held responsible, and they won't do a thing to resolve this issue. Review collected by and hosted on G2.com.

right now it is challenging to disable or exit from lumigo once the AWS account is integrated. for that action, we need to raise a customer support request which becomes a tedious task for a developer. Self disabling/exiting option would greatly enhance the overall experience with Lumigo. Review collected by and hosted on G2.com.

we have a number of serverless applications deployed on AWS, it's challenging to manually go through logs to get insights like execution time, errors, performance, etc. through cloud watch logs, with lumigo all these challenging tasks become super easy. Letting us focus more on development rather than monitoring. with the insights we get through the Lumigo dashboard, it becomes easy for us to clearly identify bugs, a lambda that is consuming more time, etc. and we can work on fixing those bugs or optimizing and reducing operational costs.

configuring alert notifications helps us quickly focus on issues and thereby helps us maintain the quality/accuracy of the application.

Lumigo also gives us insights on which endpoint or basically which lambda is triggered more, this gives us an idea of what features of our business application are being used more by end-users and we can work on improving the performance and quality of that feature more. Review collected by and hosted on G2.com.

New Relic, despite having tons of features, can be difficult to learn how to use if you are brand new to the service. It can feel overwhelming to get used to all of the different tools and metrics. Review collected by and hosted on G2.com.

It is the key reason that has improved the performance and reliability of my applications as a whole. To proactively track your key metrics, detect the bottlenecks and optimize your code/infrastructure leading to a better user experience. Review collected by and hosted on G2.com.