Social Selling Software

Our onboarding was horrendous. It took over 2 months to schedule the meetings, and our rep changed in the middle without notice or much communication. Our new onboarding specialist didn't even know where we left off which was rather frustrating. We're finally on the platform, but still feel there is so much to know - hopefully we can take advantage of all the various tools within the platform!

There was quite a bit of a learning curve to the tool and implementing it among our team. However, we've got into a good rhythm, I just hope there's nothing we're missing out on!

We've been able to figure things out manually and I no longer have much contact with the account management team, I'm just a user. Review collected by and hosted on G2.com.

As Brand Manager, I am using the tool to get an idea of sentiment when people talk about Nasuni and how we can adapt or modify our messaging to best reach our customers. I also use the listening tools to ensure we are keeping up with our competitors and brand health, as well as campaign reporting for collaboration initiatives with our social team. Review collected by and hosted on G2.com.

I think the cost is a little bit high. Of course, I understand that it is a very complete and robust tool, however, for small companies it can be pricy Review collected by and hosted on G2.com.

Our sales department is leveraging this tool to have their sales pipelines in place. Integrations with other tools + a centralized dashboard that connects all the data + automation features are the key points for them that make their job much easier to handle. Previously the team used project management tools, spreadsheets, and a lot of manual work to do all this. Now with Hubspot Sales Hub this is much easier for them. Review collected by and hosted on G2.com.

I can't think of many things I dislike, the only downsides are hidden upsides. There is a ton of customization available in the platform which is as great as it is tedious and time consuming. The support team is amazing in helping with this though, so there is really no downside. Review collected by and hosted on G2.com.

Salesforce Sales Cloud is helping us create a repository for all of our client communication. We previously just had it all stored in our personal phones and emails and Salesforce is helping us consolidate it all into one place so we have an ongoing record of all of our communication. Review collected by and hosted on G2.com.

The social media module is a great idea, but it's not developed enough, so it can't yet replace a real social media scheduler tool. The concept of "marketing contacts" also makes it much harder to manage than before. It should at least come with pre-made workflows that are easy to customize for who should be a marketing contact or not. The email templates also have limited features. Review collected by and hosted on G2.com.

Consolidating everything in one place is amazing. Having your data right where you take marketing actions makes it really easy to segment who to target, and then report on results. Review collected by and hosted on G2.com.

I find SOCi to be a bit rigid in its functionality. It doesn’t offer the flexibility I need to manage social media effectively. Some features feel limiting, and I often find myself wishing for more robust capabilities. It also seems to lack certain key tools that would enhance its usability and make it more effective for day-to-day management. Review collected by and hosted on G2.com.

SOCi helps me manage both social media and local listings across multiple locations in one centralized platform. This saves me time by streamlining the scheduling and posting process, ensuring consistency across channels. The analytics are also helpful for understanding performance and making data-driven decisions, which allows me to focus on higher-level strategies instead of being bogged down by repetitive tasks. Review collected by and hosted on G2.com.

They have constantly changed their UX, names of what things within the system are called, where things are kept, and how things work. I will log in one week, create directions for my team in how to use the platform and the following week everything is different. And, when they change something, inevitably something is broken. It feels like someone in the company loves tweaking the main design constantly- but it keeps breaking small stuff in the system. And, many of the UX updates don't improve the system, they just make things more confusing and difficult to find/use.

For example, they have things called workspaces and team spaces. But, we were paying for "seats" and "social accounts". I kept asking them to explain what a "seat" is vs. a "teamspace", and they couldn't really answer and made it seem like I was dumb for asking. I tried to explain that they constantly were changing what things were called and how things were billed- but they made it seem like I was the idiot.

In the end, I really feel like they changed the terms of our yearly agreement. I wanted a large number of accounts available with a certain number of social accounts available for each account (teamspace). That was our agreement. But, then they changed things and moved to this "seat" concept and somehow I suddenly had way less access that I signed up for.

Is this a robust system- yes. But, watch out- they may continue to change your terms, change what things are called, and constantly tweak the UX. Review collected by and hosted on G2.com.

We signed up for Simplified because it offered a robust social media management platform at an affordable price. We were able to manage our social media for many of our users. Review collected by and hosted on G2.com.

The only downside so far is that we cannot add thumbnails to videos posted natively on our social platforms like LinkedIn, but we can include them in our Amplify posts. Review collected by and hosted on G2.com.

Hootsuite has simplified the management of all our social channels. We can now easily monitor, track, and schedule content with just a few clicks. Without Hootsuite, reporting on the effectiveness of our social channels would be a much more manual and time-consuming process. Review collected by and hosted on G2.com.

I have not had any issues with close that they were not able to address with customer support. Keep up the good work Close! Review collected by and hosted on G2.com.

Close has allowed my small startup to get off the ground in a cost effective manner. I am able to pay monthly and upgrade at anytime. I use the software to keep track of my leads and use the VOIP services. Review collected by and hosted on G2.com.

I think that Afluencer is confusing to companies. They sometimes put very high follower requirements, and so I am unable to apply for the collaboration. I've reached out directly via their email a couple of times, and they are happy to work with me and say they didn't realize the follower count was so restrictive. I have also tried to work with customer support because I am unable to put my address in, but no one ever responded to me. I know these are kinks that will be worked out as Afluencer grows! Review collected by and hosted on G2.com.

I am not interested in a ton of affiliate marketing, but companies only seem to offer those types of collaborations on their websites in the form of Brand Ambassadors. On Afluencer, I can find companies that want me to promote a video a few times in exchange for a product or inexpensive financial payout without feeling like I am having to "sell" to my followers. Review collected by and hosted on G2.com.

Nothing much - just make sure that the social media accounts you will be connecting to Vista Social are properly set up. There was just a time when I tried to integrate a newly opened social media account and connecting it with Vista Social just kept on loading. I wish there was an instant prompt if the connection won't be successful and an action step on what should be done. Anyway it's easy to figure it out and one can get the hang of it easily and it only happened to a newly created account. Review collected by and hosted on G2.com.

It saves me time by posting (and scheduling) in just one platform but will be shown across different social media platforms instead of logging in and posting one by one on each. Review collected by and hosted on G2.com.

The CrmOne software is easy to use and works really well for small to medium-sized teams who need a centralized platform to manage customer data. While the interface could be a little more intuitive, once you get the hang of it, navigating the system becomes much easier. The features of system are flawless. Review collected by and hosted on G2.com.

For companies dealing with multi-step sales processes, keeping track of tasks, stages, and timelines becomes chaotic without the organizational capabilities of a Crm Software. Review collected by and hosted on G2.com.

While they've improved considerably since my last review, I think there are ways they could be better. While improving many of the core features, there are many areas that lack an intuitive approach. So even if you think you understand what a particular function does - especially if you've seen similar functions in another service - it's best to double check with online tech support (which is usually helpful) to make sure it's going to work the way you think it will.

My main browser is Safari, and for whatever reason, AC continues to not want to support Safari, and simply won't function well in many critical areas - forcing me to use Chrome for it to work properly. A bit of a PIA. Review collected by and hosted on G2.com.

I use ActiveCampaign as my CRM. As my list grows, I use their automations to welcome new subscribers and email campaigns to maintain contact, share valuable content and alert them to upcoming offers. I teach online webinars and virtual courses, and use automations to send sequences of emails based on various parameters of how people interact with the courses. This saves a lot of time without having to manually track what everyone is doing. My contacts also get tagged based on their interests and what courses they have purchased, allowing me to customize what communications get sent to each individual.

When it works, it's great. But there have been issues that have worked against me, and that's frustrating. The interface isn't always intuitive, some important settings are not in obvious places and can be missed, and the results of this can be very counterproductive. I've also learned that asking for support through email is basically useless in these instances and to always use the chat - which sometimes means waiting until its available if it's offline when you need it.

Many of the things in the list of "select all that apply" are things that I either use very little or not at all because there are simply other tools outside of AC that work considerably better and are easier/more intuitive to use. Things like the email template builder and the landing page builder. While they've improved these things, there are still aspects of it all that are quite arcane. It's difficult to understand that with the teams they have to develop these features that they can't bring them up to level of ease, intuitiveness and function that other more dedicated platforms provide. Review collected by and hosted on G2.com.

Unfortunately, the rates offered to me for the deliverables was significantly lower than my usual rates for such content and collaborations. Due to the time, effort and expenses that go into my business, this makes it difficult to create content sustainably. However, I am still open to future opportunities as I appreciate the communication and effort. Review collected by and hosted on G2.com.

inBeat plays a valuable role in connecting the right brands with the right creators, acting as a "middleman" between them. As a content creator, this is very helpful to me as I can spend less time pitching to brands and focus on what I do best--creating content! Review collected by and hosted on G2.com.

One notable downside of Zoho Social is the difficulty in tagging individuals or businesses on certain platforms, particularly LinkedIn. This limitation can hinder effective engagement and personalization in posts, which are essential for building connections and boosting visibility. Addressing this issue would significantly enhance the platform's utility for social media managers. Review collected by and hosted on G2.com.

More efficient when it comes to scheduling posts for multiple platforms Review collected by and hosted on G2.com.

The registration process was time-consuming. It took me hours to signup, for some reason I was not receiving a time password, even though everything on my side was in order. Review collected by and hosted on G2.com.

We map our customers' requests to the corresponding vendors. This requires a lot of back-and-forth communication between customers and vendors. Keeping tabs on every communication can become messy and can go out of sync pretty much at any time. Zoho CRM helps us maintain the sync. The Kanban board is our go-to solution. A simple and intuitive user interface helps us team members maintain the pace. A 15-minute walkthrough of the process and newly assigned members were as good as old ones. Review collected by and hosted on G2.com.

So far we have no complaints. Few integrations were a but difficult to get around but we are satisfied most part. Review collected by and hosted on G2.com.

We wanted to have an easy task assignment and tracking tool for our project. Clickup with its integration for many top 3rd party tools is great. Calendar integration smoothly integrates Clickup and our Google Workspace for Google Calendar. Review collected by and hosted on G2.com.

I wish there was a way to schedule multiple story slides at one time. This forces me to create/upload my content in Loomly, send for approval, and "schedule" but still having to go into Meta Business Suite and post my stories from there (which usually puts them out of order). Review collected by and hosted on G2.com.

Loomly gives me the ability to draft, submit for approval, and schedule social media content a few weeks to over a month in advance on multiple platforms. Review collected by and hosted on G2.com.

customer conversion after demo booking is half the google around 10% as compared to the 20% Review collected by and hosted on G2.com.

B2B lead generation for our brand alist.ae along with B2C lead generation finding the right prospects and getting the business increase the revenue Review collected by and hosted on G2.com.

I don’t love that Yelp doesn’t play well in the sandbox, but Birdeye makes it as easy as possible to work around those restrictions. They’ve found ways to help us stay on top of Yelp reviews, even with the limitations. Review collected by and hosted on G2.com.

Birdeye helps me stay on top of customer reviews across multiple platforms, ensuring I never miss feedback and can respond promptly. This has improved our customer satisfaction and allowed us to address issues quickly by collaborating with district managers. The platform also centralizes social media management, making it easy to create, approve, and schedule posts, saving me time as a one-person marketing team. Surveys and dashboards provide valuable insights, helping us better understand customer trends and share actionable data with the executive team. Additionally, being able to update business hours in one place and push the changes everywhere ensures consistency and accuracy across platforms. Overall, Birdeye streamlines our processes, improves efficiency, and enhances the customer experience. Review collected by and hosted on G2.com.

Capsule might not be the right CRM for your whole growth cycle. It reaches a point where customisation becomes difficult and off the shelf integrations might not tick all of your boxes. This isn't so much a criticism of the platform, more an acknoweldgement of where it sits in the range of available options. Review collected by and hosted on G2.com.

We use Capsule for three main purposes.

1. Tracking new business enquiries through to sales completion

2. Managing our marketing databases for email and events

3. Managing project workflows such as onboarding new partners

The visualisation of sales and project workflows and the ease with which these can be customised, and specific action sequences embedded is really powerful. And the forecasting and analytics tools in the higher subscription brackets are also valuable. Review collected by and hosted on G2.com.