Room Booking Reviews Software

Given how many features and capabilities there are in the software, there's a little bit of a learning curve. However, the software itself is very intuitive, so with a littel patience, you can figure everything out yourself. Or, if you're not patient, that's okay because their customer service has been exceptional and they can help you with any issues or questions you have. Review collected by and hosted on G2.com.

Managing multiple listings, calendars, pricing, automations, etc. all at once. They've simplified growing and scaling a portfolio of short-to-medium-term property rentals. The task management with 3rd party vendors, cleaners, and maintenance crews has been extremely helpful, too. Review collected by and hosted on G2.com.

What I dislike about SkyTough Technology is that sometimes our guest(s) get double charged or unwanted authorization holds on their credit cards. Review collected by and hosted on G2.com.

SkyTouch Technology helping solve our property management system. It is beneficial by enabling our business to quickly and effciently cater to our guest(s). Review collected by and hosted on G2.com.

As with any software, there is always room for improvement. One thing I would love to see is a platform for Owner Dashboards where my owners are able to see things like metrics, calendars, etc. Another feature I would love to see is more customizations for direct booking websites. I like having a website built out by Hospitable but I would love to see sub-pages added like an 'about us', 'contact us', or 'hire us as your property manager' type pages. Review collected by and hosted on G2.com.

Mostly sending out information to my guests and assisting with suggested AI responses using local recommendations and information about the property. Review collected by and hosted on G2.com.

The biggest challenge for using Wheelhouse is not to be overwhelmed by all features. Start with the more critical ones such as predictive pricing and then tweak the others as you gain more insights into how it works. Review collected by and hosted on G2.com.

Setting prices based on market prices so that I get the best returns. Review collected by and hosted on G2.com.

Cloudbeds is always slow, I'm not talking (only) about downtime, but even when it is green in their status tracker, the data loads so slow, for each reload you have to wait at least 10-20 second stairing to your client's eyes like we're in 1998.

Also Cloudbeds is there, making money already

I think they don't have the enthusiasm to overhaul and use new technologies like injecting new updates to the page without refreshing( that now exist just in calendar view). Last year I had written a review somewhere, and forwarded it to the support, but no response. I feel I got the message: " It is what it is". Review collected by and hosted on G2.com.

Very smooth Integration of all channels in one place, nice calendar view helps us to assign the rooms correctly based on client's request. And intuitive to generate our HK tasks. Review collected by and hosted on G2.com.

Big downside is not available on IOS. Would make it 10/10 if could use on the go Review collected by and hosted on G2.com.

Ever since I started using AVISHM, it has been so easy to collaborate with markets that are hectic to get such as offline local travel agents. Review collected by and hosted on G2.com.

The primary drawback of WRP lies in its group function. Although the ability to duplicate individual reservations for creating new ones, thereby saving time and preventing the repetition of information, is a helpful feature, the same convenience is lacking for group reservations. Despite improvements made to the Group section over the years, it remains insufficient for users managing more than a few group blocks. Review collected by and hosted on G2.com.

WRP supports revenue management, facilitates data collection, streamlines hotel operations, and manages inventory and rates. Review collected by and hosted on G2.com.

I haven't discovered one thing about Beyond that I dislike. Having the right customer success manager is crucial as they work closely with you over the course of time and see things you might not so they have to be in tune with your strategy and goals. Review collected by and hosted on G2.com.

Intelligent, dynamic pricing. Predicting market trends ahead of the booking window and actioning strategy in time frames that will lead to visible financial success. Time saving- it used to be a project to set rates for the season and dynamic pricing was a pipe dream. Now, I have my levers set and setting/ adjusting pricing takes a fraction of the time which leads to instant strategy implementation by season. Adjusting on the fly and in real time allows me to not leave money on the table and ensure I have a healthy balance of occupancy and rate to exceed my owners expectations. Review collected by and hosted on G2.com.

The only downside I see, and it is a small thing in light of all the great features, is the 2 way integration with other calendars. You have to use one app to achieve that. I would have preferred a more flexible approach, such as Zapier, or more popular calender apps. Review collected by and hosted on G2.com.

I can see who is arriving when, who is here for which yoga session, for which meal. It automates travel reminders and payment reminders. Review collected by and hosted on G2.com.

I have very little negative feedback about Cvent Passkey. Once a user has gone through a few training modules, the software is user friendly enough to give you room to learn along the way. Review collected by and hosted on G2.com.

Our hotel had an untapped revenue source - upsells. We have many upgrade and suite options at my property and since they are not all included in group contracts, we were loosing out on all of these valuable assets. Passkey has allowed us to streamline our inventory availability for groups and confirming deluxe rooms and suites with premium rates that used to be comp upgrades. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

Need to get used to the interface. Myabe it could be a little more user friendly. But once you get used to the interface, its works as smooth as butter. Review collected by and hosted on G2.com.

HotelRunner helps me keep track of the daily operations, soethignI was struggling with before. Gives me a very good overview. This helps me make sure my staff are working to thier full potential. Review collected by and hosted on G2.com.

I wish the platform integrated with more third-party tools commonly used in hospitality. As HotelBee evolves, I would also like to see expanded reporting capabilities and options for customization. But the HotelBee team is constantly making improvements. For an out-of-the-box hospitality management system, HotelBee delivers excellent value. Review collected by and hosted on G2.com.

I used to struggle with disjointed systems and manual processes. HotelBee solves this by integrating capabilities like reservations, housekeeping, accounting, and more seamlessly. Now I can manage my entire property from anywhere with greater visibility and efficiency. The automated workflows help reduce administrative workload. Overall, HotelBee gives me the consolidated solution I need to successfully operate my hotel. Review collected by and hosted on G2.com.

I would rather it be easy to log in and find the products I want to read about or leave a review for the products I use more easily. I have had issues with this in the past. Review collected by and hosted on G2.com.

Its not really solving any problems for me, theG2 site brought me here when I tried to log in , so I am filling this out as it seems I was requested to. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

For those with actual accoutning background, this probably wouldn't be a big deal, but I found it too easy to charge an invoice to an income GL rather than a debit GL. User error - definitely, but a bit of a learning curve. Review collected by and hosted on G2.com.

We needed accounting software in order to create statements, pay invoices, collect rent, and have a central location where tenants can create work orders when things go wrong in their building. Review collected by and hosted on G2.com.

So far so good! no complains it is exactly what I need. Review collected by and hosted on G2.com.

Ciirus allows me to manage my entire business seamlessly on one platform. Review collected by and hosted on G2.com.

The guest statistic report needs improvement for accurate data reporting. The group process needs some tweaking as well. It would be nice to have the option to merge duplicate guest profile as well as the option to delete or merge multiple entry of an OTA profile. Review collected by and hosted on G2.com.

Stayntouch makes it easy and simple to enhance a guest self check-in experience. On a mobile device guest process a self check-in, provide us with their estimated time of arrival, with any special request and upgrade options which is a great for extra revenue. Review collected by and hosted on G2.com.

Complexity: Some users may find the software to be complex and difficult to navigate, especially for those who are not familiar with PMS systems.

High Cost: The software can be expensive, especially for small hotels and independent properties.

Limited Customization: Some users have reported that the software is difficult to customize to specific needs and workflows, which can limit its effectiveness for certain types of properties.

Technical Support: Some users have reported issues with getting timely technical support or difficulty reaching a customer service representative.

Integration Issues: Some users have reported issues with integrating the software with other systems, such as accounting software or payment processors.

Limited scalability: the software may not be suitable for large properties that have many rooms and need to manage a large number of guests. Review collected by and hosted on G2.com.

Reservation and guest management: By providing real-time access to reservation and guest information, OPERA PMS helps hotels streamline their operations and improve guest satisfaction.

Room Management: The software helps hotels to manage the room inventory, housekeeping, and maintenance requests in real-time, which can lead to an improvement in guest satisfaction and an increase in revenue.

Front Desk Management: OPERA PMS provides tools for managing check-ins and check-outs, including the ability to process payments and handle special requests, which can help hotels to improve the overall guest experience.

Reporting: The software provides a variety of reports, such as occupancy and revenue reports, which can help hotels track and analyze their performance.

Integration: OPERA PMS can integrate with other systems such as revenue management, sales and catering, and online booking systems, which can help hotels to improve their operations and increase revenue.

Mobile Access: Allows the staff to access the system from mobile devices, which can improve the communication and coordination among the staff.

Automation: Many routine tasks such as billing, guest communication, and inventory management can be automated with the use of this software, which can save time and improve efficiency. Review collected by and hosted on G2.com.