Remote Support Software

Typically, Remote Support is a capability of a variety of other G2 Software categories. See more below to select the

best Remote Support Software.

Remote desktop software can be deployed to facilitate remote support. Remote desktop access is the literal remote access of a computer or network from a remote distance, aka remote desktop. On the other hand, remote support is the offering and management of tech support for a user who isn't presently with the IT person. Remote desktop software facilitates the IT technician accessing the computer-in-question to fix any desktop or network issues. Remote support is an enhancement of customer support and help desk abilities. Remote support eliminates the need for travel by the technician or the wasted time spent on tracking down a local technician. In addition to remote access, remote support gives the technician secured, remote control over the device, regardless of type, model, or operating system. Remote support also takes cues from live chat by establishing a two-way communication setup between technician and user.
Freshdesk

Freshdesk

(3,498)4.4 out of 5

Freshdesk

(3,498)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you

Top Remote Support Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service


Jenny P.
JP
(Original )Information
“Efficient and Seamless Customer Support with Freshdesk”
What do you like best about Freshdesk?

I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

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Zoho Desk

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c

Top Remote Support Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management


MW
“One place to manage all customer support”
What do you like best about Zoho Desk?

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

First of all we recently signed few support contracts and need arised to have a support portal where we can communicate and work with our customers. The main goal was to give customers a way to share with us issues and create tickets. And from the customer perspective they needed to be able to track and audit all tickets and have a historical view on what has been done and what issues they had. Zoho Desk provides us all of that and fulfills all the requirements. We have a system to work with client, monitor SLA and more. Customers, on the other hand, have a full view on all tickets with its full history to have an audit trail and progress that has been made. Review collected by and hosted on G2.com.

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an

Top Remote Support Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base


Jon S.
JS
“Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management”
What do you like best about Salesforce Service Cloud?

Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Service Cloud?

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

What problems is Salesforce Service Cloud solving and how is that benefiting you?

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

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Smartsupp

Smartsupp

(718)4.7 out of 5

Smartsupp

(718)4.7 out of 5

Smart live chat for e-commerce sites and websites.

Top Remote Support Software Result from Live Chat

Also listed in Customer Service Automation, AI Sales Assistant, Conversational Marketing, Chatbots


MK
“Sumartsupp is an effective tool for customer support in B2B segment”
What do you like best about Smartsupp?

Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.

Visitor behavior tracking – Smartsupp allows us to see which pages customers visit most often, helping us optimize our website and marketing campaigns.

Mobile app – A great feature that ensures we remain accessible even outside the office, which is a major advantage in the B2B sector. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

A potential drawback could be the limited number of features in the free version, but the paid plans offer excellent value for money. Review collected by and hosted on G2.com.

What problems is Smartsupp solving and how is that benefiting you?

Smartsupp helps us instantly address the needs of our website visitors, making it easier to convert them into customers. With real-time chat and automated responses, we can quickly answer inquiries, guide potential clients through the decision-making process, and provide personalized support. This not only improves customer experience but also increases our chances of securing new business opportunities. Review collected by and hosted on G2.com.

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TeamViewer

TeamViewer

(3,363)4.5 out of 5

TeamViewer

(3,363)4.5 out of 5

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices

Top Remote Support Software Result from Remote Support

Also listed in SAP Store, Unified Endpoint Management (UEM), Screen Sharing, Remote Monitoring & Management (RMM), ServiceNow Store Apps


Ederson V.
EV
(Original )Information
“Excellent tool for providing remote support.”
What do you like best about TeamViewer?

It is an excellent tool for providing online support when someone else has problems with their PC or any installed program.

I also like how easy it is to connect with the remote team and check any issues.

Another feature I really like is that I can transfer system files or any program and check it locally.

And the best part is that it allows me to connect from my phone to other devices, which has been very helpful when I have had to solve a problem and don't have a laptop with me. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

For small businesses that only use this tool to solve specific problems from time to time, paying for a license is a bit expensive.

They should offer a plan where you can pay per connection or by duration. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

The main problem that TeamViewer has helped me solve is saving time and money, thanks to this tool I don't have to physically travel to my clients, which saves me a lot of time and I don't have to spend on fuel.

At times, I have had to explain to some clients how to operate programs I have installed on their PC, and with TeamViewer, this explanation has been made easier without having to travel to the client. Review collected by and hosted on G2.com.

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Qualified

Qualified

(1,114)4.9 out of 5

Qualified

(1,114)4.9 out of 5

Qualified is the PipelineAI platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI S

Top Remote Support Software Result from Conversational Marketing

Also listed in Business Scheduling, Buyer Intent Data Providers, Chatbots, Bot Platforms, Online Appointment Scheduling


Francesca G.
FG
“Qualified: An Intuitive Tool for Setting Up Chatbots for Lead Generation”
What do you like best about Qualified?

Qualified is an incredibly user-friendly and powerful tool for setting up chatbots and streamlining lead generation. One of its biggest advantages is that it’s designed for both beginners and advanced users, making configuration seamless. Integrations with platforms like Salesforce and Account Engagement are effortless, allowing for smooth data flow and automation.

Additionally, Qualified continuously introduces new features that help maximize the platform’s potential. The AI-driven capabilities—such as AI-powered button experiences and offers—add significant value, enhancing engagement and personalization. On top of that, the support from the Qualified team is outstanding, always ensuring we get the most out of the tool. Review collected by and hosted on G2.com.

What do you dislike about Qualified?

Not necessarily a drawback, but some time ago, we wanted to collect additional fields in the new AI-driven offers that Qualified introduced. We raised this request with the team, and they were highly responsive—allowing us to participate in the testing process for this new feature. Their willingness to collaborate and continuously improve the platform has been a great experience. Review collected by and hosted on G2.com.

What problems is Qualified solving and how is that benefiting you?

Qualified allows us to generate leads effortlessly in the background, thanks to our optimized bot configuration and advanced AI capabilities—eliminating the need for constant manual oversight. Review collected by and hosted on G2.com.

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Intercom

Intercom

(3,321)4.5 out of 5

Intercom

(3,321)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best c

Top Remote Support Software Result from Live Chat

Also listed in Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support


Max P.
MP
“I have achieved a higher level of connection with customers”
What do you like best about Intercom?

Keeping my customers satisfied without leaving them behind after the transaction has always been a major issue for me. I was able to handle the backlog of customer queries, unanswered chats and misdirected emails after implementing Intercom. Our users can get instant answers by typing into the website or mobile app. In addition to that, the system uses bots to automate responses or redirects the conversation to the appropriate team if we can’t respond immediately. I can now see the full scope of a customer’s engagement history and consolidate all their information in one place. Personalization, which allows us to send personalized messages to customers based on their actions, is another important aspect that has improved our user experience. Review collected by and hosted on G2.com.

What do you dislike about Intercom?

In cases where bots have difficulty understanding the more complex questions, a human agent is called to continue the conversation. We have learned to modify automated flows to reduce the occurrence of this, however it can still be annoying for consumers. Review collected by and hosted on G2.com.

What problems is Intercom solving and how is that benefiting you?

We have managed to configure custom messages to be sent depending on the actions of the user. For example, we provide a helpful reminder with instructions on how to create an account if the user hasn’t done so in 48 hours. Therefore, we do not sit back and expect customers to contact us with questions; we actively encourage them to do so. In short, we used to rely on long and inefficient ticket resolution processes and emails. Chat, automation, support and user activity analytics are now in one place. Our entire support team was able to handle a large volume of requests thanks to this. Review collected by and hosted on G2.com.

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Action1

Action1

(380)4.9 out of 5

Action1

(380)4.9 out of 5

Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 end

Top Remote Support Software Result from Patch Management

Also listed in Remote Support, Endpoint Management, Remote Desktop, Remote Monitoring & Management (RMM)


JT
“Patch managemt that just works, seriously”
What do you like best about Action1?

The dashboard in the web interface is slick and easy to navigate. Patching works so well, we used to use manage engine endpoint central for patch management and action1 blows this out of the water. I cant state this enough, it just works.

Agent is very lightweight and fast to deploy

Screenshare via tightvnc is a nice feature too, supports many SSO implementations too

Customer support via discord is nice and easy, and the application is so easy to implment and automatic polcies are easy to integrate. We use it consistantly for our server patching now Review collected by and hosted on G2.com.

What do you dislike about Action1?

MacOS client is a little barebones but still gets the job done

better filtering in the portal may be useful but is pretty good as it is Review collected by and hosted on G2.com.

What problems is Action1 solving and how is that benefiting you?

It is easy functional patch management that just works Review collected by and hosted on G2.com.

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Zoho Assist

Zoho Assist

(473)4.6 out of 5

Zoho Assist

(473)4.6 out of 5

Remote support with Zoho Assist is simple, fast and affordable. It requires no prior installation of any software and can be run entirely on browser. It is tailored for small

Top Remote Support Software Result from Remote Support

Also listed in Remote Desktop, ServiceNow Store Apps, Screen Sharing, Co-Browsing


ClickCOSMO L.
CL
“Best Remote Connection Software (+++ Mobile Support)”
What do you like best about Zoho Assist?

Simple interface and very fast. The remote connection has all the tools you can need and more even the free version! Very fast and smooth connection and the mobile app support works great as well! Unattended access is very to be integrated and implemented for the customer as well as the technician. I use it almost every day and is my remote connection tool for business as well as personal use. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I would love to see some more control in the permission for technicians and groups, something that I recently needed to implement. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

Even with the free version that I used to have for a long time Zoho assist was working great. It is super fast and I love the mobile app support. Review collected by and hosted on G2.com.

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Podium

Podium

(1,845)4.6 out of 5

Podium

(1,845)4.6 out of 5

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get pa

Top Remote Support Software Result from Customer Communications Management

Also listed in Conversational Support, SMS Marketing, Automotive Marketing, Conversational Marketing, Chatbots


Merinda  P.
MP
(Original )Information
“Podium is a must have for businesses”
What do you like best about Podium?

I like that I can text customers and message our team individually or by groups in the same platform. I love that every call and text is recorded in Podium. It makes it easy to see what other employees have said to a customer and be in the know. I also enjoy the reporting to see how we are doing with our response time. Podium also allows us to efficiently respond to customer reviews, saving time by preventing us from going to another platform. I use Podium several times a day, every day. When I had to reach out to customer support for assistance, they were very attentive to my needs. It is nicely integrated with our reviews and makes sending out promotions easy. Review collected by and hosted on G2.com.

What do you dislike about Podium?

I wish we could have the response time paused during non-office hours. I don't like that an unanswered call or text after hours counts against us until it is replied to the next day when we open. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium is solving our needs for a customer communication platform as well as using it for reviews, team communication, and reporting. Review collected by and hosted on G2.com.

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ISL Online

ISL Online

(475)4.6 out of 5

ISL Online

(475)4.6 out of 5

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

Top Remote Support Software Result from Remote Support

Also listed in Remote Desktop


Žiga K.
ŽK
“My experiance with ISL Online”
What do you like best about ISL Online?

Reliable and fast connections. Quite easy to use for both technician and end customer.

I also like sorting remote computers to folders.

Great technical support. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Nothing anymore. It had issues with mobile version but they fixed it. Now it works great. I really can not complain about it.

Maybe updates to the app could be more visible but that is minor. Review collected by and hosted on G2.com.

Recommendations to others considering ISL Online:

Try it and you won't be sorry. It's a great tool for remote connections. Review collected by and hosted on G2.com.

What problems is ISL Online solving and how is that benefiting you?

Technical support for various users with 1001 problem.

Server management.

I saved a lot of time and money for travelling expanses because I am able to efficiently work remotely. Review collected by and hosted on G2.com.

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Birdeye

Birdeye

(3,137)4.7 out of 5

Birdeye

(3,137)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortles

Top Remote Support Software Result from Online Reputation Management

Also listed in Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing


KH
(Original )Information
“User friendly/Constantly Evolving/AI generated responses”
What do you like best about Birdeye?

User friendly layout and dashboard, and you can respond to reviews, check your NPS score, and review your client referrals all in one website. Constantly evolving to expand to more channels, such as YELP. Great program. AI generate reviews are especially helpful. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

No downside. Have yet to experience any major issues with Birdeye and I use it almost every day! Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Enables our business to hear first hand from clients what we are doing right, and what we are doing wrong. This gives us an opporutinity to fix issues, thank the client for their feedback, and post positive reviews on our website. Most new clients will read reviews to decide where to take their business, and quick replies from the business are a sign that we care what our customers think. Birdeye makes this easier to do with their timely communication. Also has AI generate responses which are relevant and will written and are very helpful when you can't always think of something to reply to a client review, and even helps with negative client reviews. Review collected by and hosted on G2.com.

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Splashtop Remote Access is a remote desktop for business professionals and teams. It offers a fast, simple, secure remote computer access for individuals and teams.

Top Remote Support Software Result from Remote Desktop

Also listed in Screen Sharing, Remote Support


Katie Birthler, S.
KS
“Excellent Remote Access System for Business Use”
What do you like best about Splashtop Remote Access?

Splashtop Business Access makes it easy to remote into my primary network from any location! Splashtop Business Access was very easy to implement! The speed of the connection is always very fast. I use the system often and Splashtop Business Access makes it very easy to login and it provides quick access. Updates are automatic so the system is always current. I find it the BEST tool for my business as an HR Consultant with many clients in many locations across the country! I have never had to use Customer Support because of the reliability of the system. I highly recommend Splashtop Business Access for business. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Access?

There is nothing to dislike about Splashtop Business Access! Review collected by and hosted on G2.com.

What problems is Splashtop Remote Access solving and how is that benefiting you?

Splashtop Business Access allows me as a business owner of an HR Consultanting Practice to be productive from any location. It greatly reduces the need for duplication of work. It allows me to connect with clients remotely which saves time for both me and my clients. Review collected by and hosted on G2.com.

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Atera

Atera

(789)4.6 out of 5

Atera

(789)4.6 out of 5

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr

Top Remote Support Software Result from Remote Monitoring & Management (RMM)

Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management


AB
“Atera's Ease of Use and AI Integration Has Transformed Our IT Workflow”
What do you like best about Atera?

Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.

What do you dislike about Atera?

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

What problems is Atera solving and how is that benefiting you?

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

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Glassix

Glassix

(201)4.8 out of 5

Glassix

(201)4.8 out of 5

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email c

Top Remote Support Software Result from Live Chat

Also listed in Customer Communications Management, Shared Inbox, Help Desk, Chatbots


Reem O.
RO
(Original )Information
“Restructuring School Communication”
What do you like best about Glassix?

One of the most user-friendly and attractive platforms I have used so far ! Not just that, but Glassix has revolutionized our school’s communication. It offers a unified and integrated experience in communication among stakeholders. Before , our customer service team was overwhelmed with inquiries. After integrating Glassix, we’ve seen a dramatic shift; the AI chatbots handle routine questions instantly, but complex queries are sorted into the shared inbox. This has resulted in an increased customer satisfaction. We now can focus on tasks that require human touch, and allowing us to focus more on educational quality. Its automation features guarantee that all questions be answered in a very friendly-like attitude. (Some students can't believe it’s a bot !) The built-in design and integrated multi-platform have made it pretty essential in our daily operations. It is also paramount to mention its AI analysis that help our marketing team to read through customer's needs and, as a result , improve lead engagement and modify market strategies. All these features is a result of the team implementation and understanding Glassix, thanks to their customer support we are using it not just frequently but on daily basis. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

What problems is Glassix solving and how is that benefiting you?

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

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UJET

UJET

(1,080)4.7 out of 5

UJET

(1,080)4.7 out of 5

UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

Top Remote Support Software Result from Contact Center

Also listed in Live Chat, Call Center Infrastructure (CCI)


Marjorie D.
MD
(Original )Information
“Ujet efficiency”
What do you like best about UJET?

What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.

Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. Review collected by and hosted on G2.com.

What do you dislike about UJET?

Nothing, I don't dislike anything about UJET. Review collected by and hosted on G2.com.

What problems is UJET solving and how is that benefiting you?

The problems that UJET is solving and how it's benefiting me is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.

Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. Review collected by and hosted on G2.com.

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GoToMyPC

GoToMyPC

(204)4.2 out of 5

GoToMyPC

(204)4.2 out of 5

GoToMyPC is a VDI tool from Citrix that allows users to remotely access their Mac or PC.

Top Remote Support Software Result from Remote Desktop

Also listed in Endpoint Management


Jim S.
JS
“Great product!”
What do you like best about GoToMyPC?

We are a small family business and often have to access a work computer from our home and GOTOMYPC makes that process so much easier. Even if we are away from home we can access that work computer wherever we are. The cost and ease of use make this a great product that we have been using for years. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

On rare occassions the program will lock up at the host site and even though it is an option we have never succesfully been able to reboot the computer remotely to reload GOTOMYPC. That is a minor issue so barely worth mentioning since it happens so infrequently . Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Being able to complete work with our accounting software whereever and whenever we need to access it. Review collected by and hosted on G2.com.

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RemotePC

RemotePC

(459)4.7 out of 5

RemotePC

(459)4.7 out of 5

RemotePC allows you to access and manage your far away computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC applicat

Top Remote Support Software Result from Remote Desktop

Also listed in Remote Support


Abhinandan S.
AS
“Solves the purpose of connecting PCs remotely pretty quick & it's easy to use.”
What do you like best about RemotePC?

It is user-friendly and easy to implement, with a straightforward setup process and intuitive interface. It offers a wide range of features, including file transfer, remote printing. I use it almost daily, and it has proven to be reliable and essential for my workflow. Overall, it’s a great choice for anyone in need of a dependable remote access solution. Review collected by and hosted on G2.com.

What do you dislike about RemotePC?

It is good overall. It can be a bit more quick Review collected by and hosted on G2.com.

What problems is RemotePC solving and how is that benefiting you?

It is helping me connect to my teams & user's PC. We are remotely able to access & work together Review collected by and hosted on G2.com.

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AnyDesk

AnyDesk

(1,029)4.5 out of 5

AnyDesk

(1,029)4.5 out of 5

AnyDesk is a fast remote desktop software that allows for new usage scenarios and applications that have not been possible with current remote desktop software.

Top Remote Support Software Result from Remote Desktop

Also listed in Remote Support


Verified User in Manufacturing
AM
“Love anydesk! makes remote work so easy”
What do you like best about AnyDesk?

Lets us set up more powerful tower stations for drafting and machiner operation, and then access those on the go while travelling, while away from the office, and we even have remote team members on the other side of the world that hop on. It is the easiest program to use, takes a few seconds to get someone set up on it. We rely on anydesk heavily in our business, and use it every day. Review collected by and hosted on G2.com.

What do you dislike about AnyDesk?

Only thing i think can be annoying, is that you dont have to install it to run it, however there is some features that are better when its installed. it is not easy to tell if you did actually install, or have just been using the downloaded program for ages. but that is more of a learning curve than product issue. Maybe a nice and easy to access install button if you are on the software would be nice. Review collected by and hosted on G2.com.

What problems is AnyDesk solving and how is that benefiting you?

Allows us to use more powerful (and cost effective) tower workstations and have people remote into them to use as needed, 1 or 2 powerful workstations can take the place of a handful of oversized and overpriced laptops. There is also programs specific to our industry we use that are really expensive to buy a licence for, and since we dont need a full liccenced user all the time, rather a few people using it part time, we can have one and share it. Review collected by and hosted on G2.com.

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Tidio

Tidio

(1,610)4.7 out of 5

Tidio

(1,610)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supporte

Top Remote Support Software Result from Live Chat

Also listed in AI Chatbots, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform


Winvest C.
WC
(Original )Information
“Exceptional Experience With Tiodio LiveChat.”
What do you like best about Tidio?

I recently integrated Tidio LiveChat into my website, and I must say, it has truly transformed the way I engage with my customers. From the moment I set it up, I was impressed by its user-friendly interface and seamless integration process. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

While I have had a largely positive experience with Tidio LiveChat, there are a few areas that could be improved. One aspect I found a bit limiting is the pricing structure; some features are only available in the higher-tier plans, which may not be feasible for smaller businesses. Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

Tidio addresses several key problems that are essential for effective customer engagement and support. Here are some of the main issues it solves and how it benefits me:

1. **Instant Customer Support**: Tidio allows me to provide immediate assistance to my customers. This quick response time helps address inquiries or concerns in real time, reducing the likelihood of potential leads leaving without finding the information they need. As a result, customer satisfaction increases, leading to higher conversion rates.

2. **24/7 Availability**: With Tidio's chatbot feature, I can offer support even when I am not online. This means that customers can get answers to their questions at any time, which is particularly beneficial for businesses with a global audience. It ensures that no inquiry goes unanswered, providing a sense of reliability and trust. Review collected by and hosted on G2.com.

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