Remote Support Software

The large volume of options and functionalities could be seen as a point of concern and, in certain cases, an obstacle to the rapid adoption of the system. However, the available documentation and the help of Trailblazer allow us to easily overcome this challenge, maintaining an efficient learning curve. Review collected by and hosted on G2.com.

Before implementing Service Cloud, we served customers primarily via email. There were issues related to the lack of centralized service, the absence of a broad and clear view of the status of open requests and which ones should be prioritized, which hindered meeting deadlines and customer satisfaction.

In terms of team management, there were no easy ways to monitor team performance. Working solely via email hindered the analytical view of metrics such as average response time and made it difficult to identify bottlenecks or opportunities for improvement.

By implementing the tool in selected departments, we were able to migrate to the case management model, in which interactions with customers are centralized in Service Cloud and tracked transparently. We implemented automated tasks using flows, approval processes and case routing routines that help employees perform their work, reducing the time to resolution and allowing them to focus on what is a priority. In addition, we now have detailed reports on team performance, delivering valuable insights to continually improve service quality and ensure customer satisfaction. Review collected by and hosted on G2.com.

I am struggling with Product categories update, I havent found yet where to create new ones. Review collected by and hosted on G2.com.

Zoho Desk really works well with Site24x7, I will be able to better manage my SLA's with this integration and turning the Field Support operation to this tool I bring sinergy between them and the monitoring activities. The outcome is a more satisfied customer Review collected by and hosted on G2.com.

I have no complaints—everything OK. Satisfied Review collected by and hosted on G2.com.

Smartsupp has been a huge help for us! Students often ask about course prices and start dates, and with the live chat, they can get answers right away. It makes everything smoother and keeps students happy without the wait. It’s been great for saving us time and making sure students feel taken care of! Review collected by and hosted on G2.com.

I can't think of any specific items that I dislike about Qualified at this point. The tool works the way it is supposed to, the data insights are easy to obtain and leverage, and our support from the Qualified team has been fantastic. Review collected by and hosted on G2.com.

Qualified allows our SDR team to scale without additional resources by leveraging their AI SDR. We utillize this functionality during offhours to engage with website visitors and convert these conversations into meetings. The tool also allows us to route support requests quickly to the apprioriate internal resource or content on our site, creating a better customer experience. Qualified also allows our team to surface specific offers to known prospects that helps to drive speed to lead. The analytics provided by Qualified are extremely valuable and allow us to create tailored campaigns based on intent and have better insights into our website visitors. Review collected by and hosted on G2.com.

The only downside I’ve noticed is the new interface. While it looks updated, it can feel a bit clumsy when it comes to managing devices – adding or deleting them is not as intuitive as it used to be. It would be great to see some refinement here to make device management smoother. But beyond that, TeamViewer remains a reliable and effective tool for my needs. Review collected by and hosted on G2.com.

TeamViewer solves the need for secure, reliable remote access and support, making it easy to manage devices and help others from anywhere. This flexibility saves time, boosts productivity, and ensures fast issue resolution without being physically present. Review collected by and hosted on G2.com.

The only downside to using Intercom is that I don't have a team around me helping with activation and customer onboarding. I don't think I've saved more time with any other tool (besides ChatGPT). Review collected by and hosted on G2.com.

Intercom takes over the role of founder, marketer, salesperson and customer support in all of our automated series and through the chatbot. I've created onboarding workflows, product feature guides, activation checklists, you name it. Review collected by and hosted on G2.com.

it could have simpler logins (with fewer steps) when logging inside the app

file transfer options or the upper panel (for transferring) could also be easier/more practical to use

the price could be a little lower since with basic license it's limited to admin users who need to use it at the same time, so with a couple more users the price gets very high Review collected by and hosted on G2.com.

Instant online remote controlling when not on the work location (work at home when your sick or absent),

using it constantly because of the newest work implementation of time-checking at work (at start and end of work) - you do it online and it's nice to do it in a mobile app while away from computer but still at work,

transferring files between my home and work computer at weekends (before i start on monday 100% prepared with what i need). Review collected by and hosted on G2.com.

The only downside I have experiences is if I don't have the specific admin privileges to see certain groups and therefore, tickets, the tickets seem to disappear and it takes some time to get access to these tickets. Review collected by and hosted on G2.com.

Organization of different types of requests or complaints. Review collected by and hosted on G2.com.

I feel a serious lack of remote connectivity.

Reason 1 is that the web browser is insufficient, there is a need for mobile and desktop applications.

2nd reason is the instant connection speed is slow. Review collected by and hosted on G2.com.

Frankly, it solved almost every problem I had.

I needed to see which computers were connected or not, I needed to see which computers were updated and missing, and sometimes I needed to do some special operations in batches on these computers.

action1 fulfills all these needs and more.

The script execution system by itself does a lot of things for me.

the update check and run system allows me to keep the computers up to date and see what's wrong with them.

in case of special problems, I can control them remotely by establishing a remote connection. Review collected by and hosted on G2.com.

One of the only downsides about Podium that I have noticed while using it is the fact that all employees of our location receive notifications from every message sent in to us, even if it does not pertain to our specific department. For example, all Sales Professionals will still receive notifications pertaining to the Repair Department, and vice versa. Review collected by and hosted on G2.com.

To be quite honest, I am not aware of any problems that Podium is solving at the moment. However, I am sure that the developers at Podium are indeed doing so. I am sure that if there are security concerns, they are addressing it, and that will always benefit my company. Review collected by and hosted on G2.com.

I can't think of anything least helpful, but as someone who loves to see results instanly I wish I was getting more reviews from my clients and faster! Birdeye does all the work to help get us there and I am thankful. Review collected by and hosted on G2.com.

We are filtering the clients who have a negative experience through the Direct Feedback feature, making sure that those potential one star reviews come straight to the source instead of to our public review sites. Limiting the amount of one star reviews going public and allowing for the team to address issues 1:1, and allowing for the 5 star reviews to take the spotlight! Review collected by and hosted on G2.com.

I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line. Review collected by and hosted on G2.com.

Atera provides us with our ticketing system. From here we use the Splashtop and remote on users' computers to solve their issues. Review collected by and hosted on G2.com.

I don't see anything that had least with ujet because for me its feature is perfect and pefect to us in any instance. Review collected by and hosted on G2.com.

One of the best that I most like ujet is that it help me to be more productive. By the help of this platform it maximize my skills and gain hardwork. I am a customer service representative and one of my skilling is doing outbound calls. With the help of ujet it really easy to communicate and reach out the customer with confidence. Review collected by and hosted on G2.com.

A locked count down negging screen asking you to sign up for the pro-paid version makes this tool unuseable when you are trying to support friends and family. I have been forced to find alternatives.

I tried to sign up for the pro-paid version but after reading their predatory cancellation policy, I don't trust them.

No direct phone number for support. Email support was not aswered after 2 weeks. Might as well not have support.

Customer capture and enshitification.

Beware do not use. Review collected by and hosted on G2.com.

Remote access to local comptuers across my local network Review collected by and hosted on G2.com.

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

So far, I have no negative comment to RemotePC. It is a good software to control my own computer distantly. Review collected by and hosted on G2.com.

I can access the information quickly and order the staff to solve the problem as soon as possible. Review collected by and hosted on G2.com.

I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity. Review collected by and hosted on G2.com.

Keeping all data in one place, so that people across different hubs have the same access to data to create a good experience for the customer. Previously these systems would sit seperate form one another and need connectors in order to share information. Therefore, having this is one place is helping the customer service teams be more productive and efficient, whilst also not requiring lots of connectors to keep the data in one place. Review collected by and hosted on G2.com.

The free plan is quite limited. The mobile app, though convenient, occasionally suffers from sync issues with the desktop version, which can cause missed messages or delayed notifications. Review collected by and hosted on G2.com.

Tidio solves several key problems in live chats by enabling 24/7 customer communication which means customers get immediate responses to common questions, even outside business hours. This keeps customers engaged and improves satisfaction by reducing wait times, especially during peak hours or off-hours. Review collected by and hosted on G2.com.

There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.

Effectively working together on many tassk and tickets. Review collected by and hosted on G2.com.

Adapting to a new system after being comfortable with an old one was a bit nerve-wracking. We were concerned about learning new processes, but Supportbench's user-friendly interface helped a lot. Review collected by and hosted on G2.com.

Supportbench optimizes customer support by organizing inquiries, automating tasks, facilitating collaboration, providing insights, and enhancing satisfaction. It streamlines processes, frees up agent time, fosters teamwork, offers analytics, and improves customer experiences, ultimately driving business success. Review collected by and hosted on G2.com.