Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service
I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c
Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management
I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.
Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an
Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base
Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.
Smart live chat for e-commerce sites and websites.
Also listed in Customer Service Automation, AI Sales Assistant, Conversational Marketing, Chatbots
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
Visitor behavior tracking – Smartsupp allows us to see which pages customers visit most often, helping us optimize our website and marketing campaigns.
Mobile app – A great feature that ensures we remain accessible even outside the office, which is a major advantage in the B2B sector. Review collected by and hosted on G2.com.
Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices
Also listed in SAP Store, Unified Endpoint Management (UEM), Screen Sharing, Remote Monitoring & Management (RMM), ServiceNow Store Apps
It is an excellent tool for providing online support when someone else has problems with their PC or any installed program.
I also like how easy it is to connect with the remote team and check any issues.
Another feature I really like is that I can transfer system files or any program and check it locally.
And the best part is that it allows me to connect from my phone to other devices, which has been very helpful when I have had to solve a problem and don't have a laptop with me. Review collected by and hosted on G2.com.
Qualified is the PipelineAI platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI S
Also listed in Business Scheduling, Buyer Intent Data Providers, Chatbots, Bot Platforms, Online Appointment Scheduling
Qualified is an incredibly user-friendly and powerful tool for setting up chatbots and streamlining lead generation. One of its biggest advantages is that it’s designed for both beginners and advanced users, making configuration seamless. Integrations with platforms like Salesforce and Account Engagement are effortless, allowing for smooth data flow and automation.
Additionally, Qualified continuously introduces new features that help maximize the platform’s potential. The AI-driven capabilities—such as AI-powered button experiences and offers—add significant value, enhancing engagement and personalization. On top of that, the support from the Qualified team is outstanding, always ensuring we get the most out of the tool. Review collected by and hosted on G2.com.
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best c
Also listed in Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support
Keeping my customers satisfied without leaving them behind after the transaction has always been a major issue for me. I was able to handle the backlog of customer queries, unanswered chats and misdirected emails after implementing Intercom. Our users can get instant answers by typing into the website or mobile app. In addition to that, the system uses bots to automate responses or redirects the conversation to the appropriate team if we can’t respond immediately. I can now see the full scope of a customer’s engagement history and consolidate all their information in one place. Personalization, which allows us to send personalized messages to customers based on their actions, is another important aspect that has improved our user experience. Review collected by and hosted on G2.com.
Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 end
Also listed in Remote Support, Endpoint Management, Remote Desktop, Remote Monitoring & Management (RMM)
The dashboard in the web interface is slick and easy to navigate. Patching works so well, we used to use manage engine endpoint central for patch management and action1 blows this out of the water. I cant state this enough, it just works.
Agent is very lightweight and fast to deploy
Screenshare via tightvnc is a nice feature too, supports many SSO implementations too
Customer support via discord is nice and easy, and the application is so easy to implment and automatic polcies are easy to integrate. We use it consistantly for our server patching now Review collected by and hosted on G2.com.
Remote support with Zoho Assist is simple, fast and affordable. It requires no prior installation of any software and can be run entirely on browser. It is tailored for small
Also listed in Remote Desktop, ServiceNow Store Apps, Screen Sharing, Co-Browsing
Simple interface and very fast. The remote connection has all the tools you can need and more even the free version! Very fast and smooth connection and the mobile app support works great as well! Unattended access is very to be integrated and implemented for the customer as well as the technician. I use it almost every day and is my remote connection tool for business as well as personal use. Review collected by and hosted on G2.com.
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get pa
Also listed in Conversational Support, SMS Marketing, Automotive Marketing, Conversational Marketing, Chatbots
I like that I can text customers and message our team individually or by groups in the same platform. I love that every call and text is recorded in Podium. It makes it easy to see what other employees have said to a customer and be in the know. I also enjoy the reporting to see how we are doing with our response time. Podium also allows us to efficiently respond to customer reviews, saving time by preventing us from going to another platform. I use Podium several times a day, every day. When I had to reach out to customer support for assistance, they were very attentive to my needs. It is nicely integrated with our reviews and makes sending out promotions easy. Review collected by and hosted on G2.com.
Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.
Also listed in Remote Desktop
Reliable and fast connections. Quite easy to use for both technician and end customer.
I also like sorting remote computers to folders.
Great technical support. Review collected by and hosted on G2.com.
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortles
Also listed in Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing
User friendly layout and dashboard, and you can respond to reviews, check your NPS score, and review your client referrals all in one website. Constantly evolving to expand to more channels, such as YELP. Great program. AI generate reviews are especially helpful. Review collected by and hosted on G2.com.
Splashtop Remote Access is a remote desktop for business professionals and teams. It offers a fast, simple, secure remote computer access for individuals and teams.
Also listed in Screen Sharing, Remote Support
Splashtop Business Access makes it easy to remote into my primary network from any location! Splashtop Business Access was very easy to implement! The speed of the connection is always very fast. I use the system often and Splashtop Business Access makes it very easy to login and it provides quick access. Updates are automatic so the system is always current. I find it the BEST tool for my business as an HR Consultant with many clients in many locations across the country! I have never had to use Customer Support because of the reliability of the system. I highly recommend Splashtop Business Access for business. Review collected by and hosted on G2.com.
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr
Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management
Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.
Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email c
Also listed in Customer Communications Management, Shared Inbox, Help Desk, Chatbots
One of the most user-friendly and attractive platforms I have used so far ! Not just that, but Glassix has revolutionized our school’s communication. It offers a unified and integrated experience in communication among stakeholders. Before , our customer service team was overwhelmed with inquiries. After integrating Glassix, we’ve seen a dramatic shift; the AI chatbots handle routine questions instantly, but complex queries are sorted into the shared inbox. This has resulted in an increased customer satisfaction. We now can focus on tasks that require human touch, and allowing us to focus more on educational quality. Its automation features guarantee that all questions be answered in a very friendly-like attitude. (Some students can't believe it’s a bot !) The built-in design and integrated multi-platform have made it pretty essential in our daily operations. It is also paramount to mention its AI analysis that help our marketing team to read through customer's needs and, as a result , improve lead engagement and modify market strategies. All these features is a result of the team implementation and understanding Glassix, thanks to their customer support we are using it not just frequently but on daily basis. Review collected by and hosted on G2.com.
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Also listed in Live Chat, Call Center Infrastructure (CCI)
What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.
Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. Review collected by and hosted on G2.com.
GoToMyPC is a VDI tool from Citrix that allows users to remotely access their Mac or PC.
Also listed in Endpoint Management
We are a small family business and often have to access a work computer from our home and GOTOMYPC makes that process so much easier. Even if we are away from home we can access that work computer wherever we are. The cost and ease of use make this a great product that we have been using for years. Review collected by and hosted on G2.com.
RemotePC allows you to access and manage your far away computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC applicat
Also listed in Remote Support
It is user-friendly and easy to implement, with a straightforward setup process and intuitive interface. It offers a wide range of features, including file transfer, remote printing. I use it almost daily, and it has proven to be reliable and essential for my workflow. Overall, it’s a great choice for anyone in need of a dependable remote access solution. Review collected by and hosted on G2.com.
AnyDesk is a fast remote desktop software that allows for new usage scenarios and applications that have not been possible with current remote desktop software.
Also listed in Remote Support
Lets us set up more powerful tower stations for drafting and machiner operation, and then access those on the go while travelling, while away from the office, and we even have remote team members on the other side of the world that hop on. It is the easiest program to use, takes a few seconds to get someone set up on it. We rely on anydesk heavily in our business, and use it every day. Review collected by and hosted on G2.com.
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supporte
Also listed in AI Chatbots, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform
I recently integrated Tidio LiveChat into my website, and I must say, it has truly transformed the way I engage with my customers. From the moment I set it up, I was impressed by its user-friendly interface and seamless integration process. Review collected by and hosted on G2.com.