Referral Software

I don't believe our company has as much need for most of the Birdeye features so there's not a large return on our investment making pricing a bit challenging for us. I do think there's a lot of support offered and very convenient AI programs integrated into Birdeye that we could look into taking more advantage of in the future as our business continues to grow and develop. Review collected by and hosted on G2.com.

Birdeye has been great at keeping track of review links sent, what reviews have been received and keeping me informed of when they arrive, what they say and allowing me to communicate with our clients. Having all of this occur on one website directly is extremely efficient for us. Review collected by and hosted on G2.com.

I don't find the review tab to be particularly useful. It tends to lag behind by at least a day and I prefer to respond to reviews faster than that. The suggested prompts are also very bland and impersonal. I understand why this is but I work at a small family owned business and we prefer to be very hands on and personal with customers. It is important to the owners that any review, positive or negative is responded to quickly and personally and the review feature in SOCI just doesn't allow for that. Review collected by and hosted on G2.com.

SOCI is a huge time saver when it comes to scheduling social media posts. Rather than having to come up with new ideas for posts every day I am able to set aside a few days a month to invest in curating content and then not have to think about it. Review collected by and hosted on G2.com.

While Okendo is generally easy to use, some features could offer more flexibility and customization. Certain workflows can take a few extra steps, and reporting could be more robust to make it easier to analyze review performance and customer feedback. Overall, these are minor opportunities for improvement rather than major drawbacks. Review collected by and hosted on G2.com.

Okendo helps us centralize and manage customer reviews, making it easier to collect authentic feedback and showcase social proof across our Shopify store. It helps build customer trust, improve the shopping experience, and give potential customers more confidence when making purchasing decisions. It also saves time by streamlining review management and making customer feedback more accessible, allowing us to better understand our customers and identify opportunities to improve our products and overall ecommerce experience. Review collected by and hosted on G2.com.

Nothing has been difficult to work with in it. Review collected by and hosted on G2.com.

ReputationStacker has been a very good fit for our organization. We are getting more reviews than we used to by far, and they tend to be more detailed, which gives prospective families a much better sense of what the care experience is actually like. The feedback is also useful internally because it helps us recognize staff who are doing an especially good job and catch areas where we may need to improve communication. Review collected by and hosted on G2.com.

Liftify seems best suited to businesses that have multiple locations but I can see an application for many types of businesses here. Review collected by and hosted on G2.com.

Marketing will continue to rely heavily on reviews, and perhaps even moreso as AI / Intelligence continues to intervene in search. The companies who have tapped into this resource will be rewarded. Review collected by and hosted on G2.com.

Campaign segmentation could have a few more filters. Review collected by and hosted on G2.com.

One place for feedback, retention campaigns and review generation, so we can show clients a clear link between customer experience and repeat revenue. Review collected by and hosted on G2.com.

The only gap is on the AI/intelligence side, we'd love built-in predictive segmentation to flag at-risk customers but the core rewards engine itself is rock solid. Review collected by and hosted on G2.com.

Integrating between different sales channels across web and offline, ends results customer and merchants are happy as customers points are in sync and merchants can do re-marketing on the members. Review collected by and hosted on G2.com.

Some customers ignore texts or emails from people they don't know, so we still have to ask in person sometimes. When our techs ask in person for a review, our customers are more likely to use the techs name in their review as well. Review collected by and hosted on G2.com.

Before NiceJob, asking for reviews solely depended on our techs remembering to ask on site, and it rarely happened consistently. Now every completed job gets a request automatically. For a seasonal service business like irrigation, where customers mainly find us through Google during spring startups and repair season, a strong and recent review profile is one of our best marketing tools. Review collected by and hosted on G2.com.

One challenge with Peerbound is getting internal buy-in for some features, like using the quote approval workflows or proactive proof emails. That said, the Peerbound team has been incredibly supportive in helping us tackle these things and providing guidance to ensure we’re using the platform to its full potential. Review collected by and hosted on G2.com.

Peerbound is helping us streamline how we find, track, and share customer proof, making it easier to support sales and marketing efforts. Their moments feed saves us hours by automatically pulling key insights from calls, while proactive proof emails deliver relevant content directly to sales with a 95% open rate. Plus, the ability to track advocacy signals and push for better G2 reviews is giving us tangible ways to expand our advocate pool and improve customer proof impact. Review collected by and hosted on G2.com.

Great Recruiters has been great. No downsides. I even have an ACC Accomplishment file that I keep with some Great Recruiter reviews in it for when things are not going so well or I am not finding the right candidate. It gives me the confidence to overcome whatever boundary I am facing. Review collected by and hosted on G2.com.

Again, it just helps me to know if I am connecting with candidates. Building relationships for me is the most important thing. Great Recruiters allows me to see where I am building those relationships and where I need to focus more. Review collected by and hosted on G2.com.

I wish it were easier to request a review from someone. I would like to go back to customers and engage them again if they had a good experience and I missed the opportunity to let them know how important those 5 star reviews are. It would be helpful to keep a list of the non-responsive reviews so I can check a box and mass send a bunch of review requests at the same time. Review collected by and hosted on G2.com.

Experience.com boosts my SEO and AEO, helping customers find me via Google or AI agents. It integrates seamlessly with social media, allowing direct posts to Facebook, LinkedIn, and Google. However, requesting reviews could be simpler, like sending mass requests to non-responsive customers. Review collected by and hosted on G2.com.

I often think that the quality of reviews that we get aren't as good as the quality of reviews that we get on other sites. And I believe the reason for that is maybe it has something to do with the questions where customers can give just a sentence response and yet still collect the incentive. So, ideally, I would like to see a little attention about the requirements for the reviews and making sure maybe that they have a certain word length or character length. Maybe adjusting the questions so that they are more impactful or require a deeper response. G2 is also incredibly expensive. Review collected by and hosted on G2.com.

I use G2.com to gather customer sentiment and proof. Its market presence makes customers comfortable and quick to respond, while the easy website layout helps me access tools and resources not available on other sites. G2 also helps us improve AI visibility. I can track where and how my solutions are showing up in the market -- and in relation to our competitors. I also got G2 to partner with me on an automation project, which allows me to connect my org's AI with G2 via an API so that reviews can get responded to more quickly, applying knowledge base articles where applicable and helping us improve GEO results with real customer sentiment cushioned by actual product information. The performance of all these activities is near seamless. Review collected by and hosted on G2.com.

None. Review collected by and hosted on G2.com.

LocalImpact helps leads and customers see how other companies benefit from our service. Review collected by and hosted on G2.com.

Because it’s self-paced, some clients may put off recording and end up delaying it. Review collected by and hosted on G2.com.

As a mortgage broker, trust is everything, but getting clients to record video testimonials has always been a challenge.

StoryTap makes the process simple. My clients can record when and where they feel most comfortable, redo their answers if they want, and the guided questions help keep them focused so the feedback stays clear and genuinely useful.

It’s helped me consistently capture real client stories that build trust and spark new conversations, without adding extra work to my day. Review collected by and hosted on G2.com.

There is nothing I dislike about Reputation. We had some hiccups in the beginning when we first got set up in the platform, but it's been pretty much smooth sailing for the past 3 years! Review collected by and hosted on G2.com.

With AI being all the rage, I am very excited to see Reputation is already ahead of the game in implementing reporting tools that will help us monitor and optimize this new landscape! Review collected by and hosted on G2.com.

There are absolutely no downsides to EmbedSocial. Review collected by and hosted on G2.com.

EmbedSocial solves the problem of having an easy to set up and maintain Google Reviews widget on my website. And most importantly, it displays beautifully on my website. This encourages people to call me and start a conversation. Review collected by and hosted on G2.com.

I'd like more room to add the client's own context to the reports, such as whether it was a quiet week or they were already fully booked. The numbers are easier to explain with that information beside them. Review collected by and hosted on G2.com.

A contractor's main question is usually whether the marketing is helping bring in work. Synup helps with one part of that picture: understanding how people interact with their local profiles. We can review those trends, then ask the client how enquiries and estimate requests have been going. A profile interaction isn't a booked job, so we keep that distinction clear. It gives us a better starting point for deciding what to investigate next. Review collected by and hosted on G2.com.

I wish it was free. : ) but it's ok. it helps our business. Review collected by and hosted on G2.com.

Helping us to get reviwes from all our customers Review collected by and hosted on G2.com.

Nothing major that I dislike about the platform! Review collected by and hosted on G2.com.

Helps with member stickiness and brand value! Review collected by and hosted on G2.com.

there is really nothing that i dislike about it Review collected by and hosted on G2.com.

Don't be afraid to ask questions. Review collected by and hosted on G2.com.

they have helped alot with our fb, and they explained the small commercials and things like that we can use Review collected by and hosted on G2.com.