Referral Software

One thing I wish were easier is the ability to reply to reviews on every site. It would be so much more convenient if platforms like the Better Business Bureau, Trustpilot, and Best Company could be linked, so we wouldn’t have to go directly to each site to respond. We are able to see the reviews on Birdeye but have to reply directly on their original site as opposed to google which is linked. Review collected by and hosted on G2.com.

Birdeye makes it easy for us to gather and manage customer reviews all in one place. Instead of checking multiple sites for feedback we can see everything quickly which saves us time and helps make sure no customer comment or review gets forgotten. Using Birdeye has made handling our online reputation much easier it has allowed us to respond faster and helped us build stronger relationships with our customers. Review collected by and hosted on G2.com.

Some features can feel a bit limited or clunky, especially when handling large batches of content. Certain tools also require extra steps that slow down workflow. Occasional glitches in scheduling or posting can be frustrating, and the user interface could be more modern and responsive. Review collected by and hosted on G2.com.

SOCi helps solve the challenge of managing multiple social media accounts across different locations and platforms. It centralizes scheduling, approvals, and content creation, which saves time and reduces errors. It also helps ensure consistent branding and messaging across all channels. With SOCi, I can easily monitor performance, streamline workflows, and collaborate more efficiently with my team. Overall, it simplifies multi-location social media management and allows me to focus more on strategy instead of juggling tools. Review collected by and hosted on G2.com.

There really isn’t much to dislike. If anything, I’d say the number of service options can feel overwhelming at first—but that’s only because they offer so many tools and strategies to help us succeed. Review collected by and hosted on G2.com.

Liftify has helped us stay consistent, improve customer trust, and position our brand for long-term success. I’m very happy with their services and would highly recommend them to any company looking to strengthen their online reputation and customer experience. Review collected by and hosted on G2.com.

Reputation lacks brilliant social media presence and management, where it needs a dedicated scheduling and management option

Often, Reputation reports lags, something that confused on reviews navigation Review collected by and hosted on G2.com.

Reputation is impressive in consolidating all reviews, where they are accessed and managed in one platform without logging to different portals

The app ensures immediate customer response and this leads to resourceful engagement

The tool issues a sentimental analysis concerning the customers perception regarding their experience

The tool consolidated reviews from different marketing campaigns and channels and this amplifies the SEO

We use Reputation to capture insights from different locations, helping our brand to grow big Review collected by and hosted on G2.com.

My only dislike with Edge is its ability to search through some of the data that it has captured. It would be nice if you can Isolate certain employees to see just their reviews versus the entire stores. Review collected by and hosted on G2.com.

Edge helps our business maintain a healthy presence online to make sure we are getting reviews to help drive business to our location. It also helps to show each team member how they have had an impact through their own individual efforts! Review collected by and hosted on G2.com.

An area for improvement is increasing customer quote approvals. While the approval process works, it would be great to see features like automated follow-ups or multi-touchpoint reminders to boost conversion rates. Overall, these are minor issues in an otherwise fantastic platform. Review collected by and hosted on G2.com.

Peerbound helps us streamline advocacy by making it faster and easier to generate customer stories, gather impactful quotes, and share proof points with teams. It has greatly reduced the turnaround time for creating content, improved collaboration across teams, and enabled better alignment with sales through features like Slack integrations and proof emails. By automating and simplifying these processes, Peerbound allows us to better leverage customer advocacy to drive pipeline and strengthen customer relationships. Review collected by and hosted on G2.com.

the software is quite easy to use but does have some graphical bugs when you zoom in and zoom out. Review collected by and hosted on G2.com.

since i have multiple listings to manage it does it difficult to maintain the consistent info amoungts multiple brands so there dashboard has really helped with that along with the new AI rank racker they have launched it has made my teams work really easy an its really handy to manage SEO and integrate it with my GEO strategies. Review collected by and hosted on G2.com.

The only thing that we dislike about NiceJob is the difficulty uploading clients to the database. It would be much easier to insert them one by one, rather than collecting them overtime on a spreadsheet, which must then be manually uploaded to their system. Our staff tend to lose track of which have been uploaded and which have not. Review collected by and hosted on G2.com.

NiceJob helps us to consistently get reviews from our clients. Despite our best efforts in-house, they just don't review us. NiceJob has the magic touch! Most importantly, it's helping to replenish our reviews for Google after they were all wiped due to an incident before we began using NiceJob. Review collected by and hosted on G2.com.

Synup has inconsistent billing experiences, which gives different impressions to the subscribers

The UI is cumbersome, creating some frustration and confusion to users. Review collected by and hosted on G2.com.

Synup is concentrates on the importance of business listing and information updates, which is done in all aspects of business development and channels

The software has powerful review monitoring and tracking features, and this guides the company on improving the business reputation through suitable responses

The social media planning and posting are done effortlessly using this app and the dashboard demonstrates each channels performance

The tool gives a brilliant SEO reinforcement that increases the business search and traffic. Review collected by and hosted on G2.com.

Downsides, we haven't encountered any yet and we hope it remains that way! Review collected by and hosted on G2.com.

They help us to locate focused geographical hotspots where our data indicates our brand and products are being talked about in a positive way. Their targeted audiences have consistently delivered better digital advertising results for us with less than a fifth of our original budgets, a remarkable achievement by any standards. Review collected by and hosted on G2.com.

The verification process for reviews can be a bit frustrating—for both recruiters and travelers. Even when someone leaves a great review, it doesn’t always count unless it’s verified or submitted through a specific link. This can be confusing, especially for clinicians who genuinely want to support their recruiter but don’t understand why their review isn’t showing up or helping with certification progress. Streamlining or simplifying that process would make a big difference in overall experience and engagement. Review collected by and hosted on G2.com.

Great Recruiters solves the problem of transparency and trust in the staffing industry. It gives clinicians a real voice to share their experiences and gives recruiters like me real-time insight into how we’re doing. It’s helped me build credibility with new travelers, strengthened retention with current ones, and made it easier to stand out in a competitive market. It also helps leadership identify top performers and coaching opportunities across the team. Review collected by and hosted on G2.com.

One thing that could be improved about Referral Factory is the learning curve for some of the more advanced features. While it's generally user-friendly, diving into the deeper customization options can be a bit overwhelming at first. Also, it would be great if there were more integrations with other popular tools to streamline workflows even further. But overall, it's a solid platform! Review collected by and hosted on G2.com.

Referral Factory makes setting up and running referral programs a breeze, even if you're not a tech whiz. It's super easy to use, and you can customize everything to match your brand. The real-time analytics are awesome for keeping track of how things are going and making quick adjustments. Plus, it automates a lot of the work, so you can focus on other stuff. Overall, it helps businesses grow by making referrals simple and effective. Review collected by and hosted on G2.com.

Some of the analytics and metrics can be confusing at first, especially when comparing data between Smile and Shopify, such as differences in sign-up or member counts. It would be helpful if the platform provided clearer explanations or more detailed documentation around how certain metrics are calculated.

Additionally, more advanced reporting or customization options would be nice for teams that want deeper insights into customer behavior. Review collected by and hosted on G2.com.

Smile.io helps solve the challenge of retaining customers and encouraging repeat purchases in a competitive e-commerce environment. Before using Smile, it was difficult to consistently motivate customers to return and engage beyond a single purchase.

By providing a structured loyalty and rewards system, Smile makes it easy to incentivize actions such as account sign-ups, repeat purchases, and referrals. This has helped us build stronger relationships with our customers and increase engagement over time.

The platform also centralizes loyalty-related data in one place, which reduces manual work and makes it easier to track member activity and program performance. As a result, our team can focus more on strategy and customer experience rather than operational complexity.

Overall, Smile.io supports long-term customer retention and brand loyalty, helping us create a more sustainable and customer-focused growth strategy. Review collected by and hosted on G2.com.

There is nothing I don't like Review collected by and hosted on G2.com.

I use Experience.com for client reviews; it simplifies gathering and displaying reviews, which is easy for clients and beneficial for me. The automation improves efficiency by notifying both clients and myself when new reviews are received. Review collected by and hosted on G2.com.

The main downside is the pricing. For smaller business, the cost can feel high, especially if you're not using every features regularly. Some advanced settings and integrations also take time to understand, and the onboarding could be a bit clearer for first time users. Review collected by and hosted on G2.com.

Podium solves the problems of slow and fragmented customer communication. Before using it, messages were spread across calls, emails, and different inboxes, which made follow ups inconsistent. Now everything is centralized, so we can respond faster, track conversations easily, and follow up without missing leads. It has also helped us collect more online reviews, which improves our online presence and customer trust. Review collected by and hosted on G2.com.

I dislike that Didi doesn't work for us with her attitude towards resolving customers' queries haha Review collected by and hosted on G2.com.

We operate 1 website but across 25+ languages and countries, meaning there were initially some translation issues plus languages not supported on EmbedSocial's site. The Embed team, especially Didi, worked diligently to resolve this issue and are keen to help with languages we still need added for any new website launch in a country not listed in their languages Review collected by and hosted on G2.com.

The sign-up process can sometimes an issue. We have a wide variety of members and non member that use our Center and often times, non-members receive access to join our loyalty program. Review collected by and hosted on G2.com.

Perkville has helped us set a standard for the amount of points we provide to our members. They have a variety of ideas and practices that help retain our members and also help grow our business. Review collected by and hosted on G2.com.

Can find little to nothing negative because I know that if you suggest something it is usually quickly implanted. Review collected by and hosted on G2.com.

The software platform is an extremely unique solution for agencies, who have the ability to resell it entirely under their own brand. What makes this software even more remarkable is that it was developed from the beginning with this intention, and that is evident in every aspect of it. As an agency, you have complete control over your clients, setting up subscriptions and making payments smoothly through Stripe. In addition, there is a beautifully crafted feature that allows you to specify which features the client can use in the software per plan. These detailed customization options allow you to fully tailor the software to your clients' needs and provide them with a customized experience. Review collected by and hosted on G2.com.

Everything looks good, especially their customer services. Nothing negative to mention here Review collected by and hosted on G2.com.

We always provided the service for our customers and left it to the top review our service, but this product helps us to actively be involved to get our customers' review. It make it easy to get reviews Review collected by and hosted on G2.com.

I'd love to see a native email signature widget come to GatherUp in the near future. Though it's easy to add your GatherUp review link to an email signature, I'd love to see a stylized thumbs up/down element that can be added to an email signature to increase engagement. That's a great value add I'd like to provide to clients I onboard onto GatherUp. Review collected by and hosted on G2.com.

I've always kept my Google Business Profile review link handy so I can easily send it clients when I'm ready to request a review. But GatherUp is a much more elegant solution that makes the initial review request and automated follow-ups a breeze. Review collected by and hosted on G2.com.