Predictive Dialer Software

When there is an outage or delay, it can disrupt our reps workflow since they spend so much of their day on the phone. When issues come up, we’ve received rapid support from the team, which we really appreciate. Review collected by and hosted on G2.com.

The Nooks team has always been helpful and open to listening to our feedback. They have been very responsive in adding capabilities, features, and filters our team has requested. Review collected by and hosted on G2.com.

While our overall experience with Orum has been positive, there are a few areas where I'd like to see more flexibility.

One of the biggest is voicemail customization. Having the ability to easily select different prerecorded voicemail messages during power dialing, particularly when reaching out to English- and Spanish-speaking prospects, would be a significant improvement.

We also noticed some limitations with individual list views and customization, especially with HubSpot being integrated into the system, which could make managing assigned prospects and campaigns more challenging for larger teams.

None of these were dealbreakers for us, but they're areas where I believe additional flexibility would make an already capable platform even better. Review collected by and hosted on G2.com.

One of our biggest challenges has been the ability to distinguish between call activity and actual productivity. Our previous dialer provided basic metrics, but lacked the depth of reporting necessary to fully understand campaign effectiveness, identify coaching opportunities, and make informed operational decisions.

Orum addresses several of these challenges by combining more efficient outbound dialing with comprehensive analytics and AI-driven coaching tools. Instead of relying primarily on call volume, we can examine conversation outcomes, recurring objections, connection trends, and individual performance to better understand what's actually working.

Another significant benefit is the reduction of repetitive administrative tasks. Automated call summaries, CRM integration, and centralized reporting allow our marketers to spend less time on documentation and more time engaging with prospects. From a management perspective, this also creates opportunities to streamline quality assurance, identify training needs, and provide more targeted coaching. Review collected by and hosted on G2.com.

When a lead has multiple contacts, the main contact may not have a phone but another contact in there has a phone and it shows as no phone. This is very situational but has been a bit tedious to realize I missed a lead that has a number. Review collected by and hosted on G2.com.

Allows me to call many leads, have it be organized, be able to see from previous peoples calls and emails the situation for a specific lead and best prepare myself before calling. The integrations of the emails showing up in close is a major point of ease of use. Review collected by and hosted on G2.com.

The interface can feel a bit overwhelming at first if you're new to the platform. There are a lot of settings and features packed in, so it takes a little bit of time to get fully comfortable navigating everything. A slightly more modern and simplified UI update would make it even better. Review collected by and hosted on G2.com.

Readymode solves the major issue of wasted time between outbound calls and inefficient lead management. Instead of spending hours manually dialing numbers or dealing with long pauses, the automated dialer keeps us connected directly to live prospects. This has significantly increased our daily call volume, boosted connect rates, and helped us book more appointments consistently. Review collected by and hosted on G2.com.

The biggest thing I've noticed is that while DialedIn does a really good job organizing what you say, it doesn't always prioritize what actually matters most. Review collected by and hosted on G2.com.

DialedIn makes organizing thoughts easy, turning a chore into a simple task. I don't have to sound overly polished, just express myself naturally. The AI organizes everything into something clear and readable, reducing friction and overthinking. Review collected by and hosted on G2.com.

That is giving me too much time on my hands. Review collected by and hosted on G2.com.

Removing manual tasks, simplifying my outreach, and improving the process for which I create pipeline Review collected by and hosted on G2.com.

I didn’t like the demo process because doing the demo takes away from the minutes I have to test the service. I thought that was unfair, and it almost made me not buy PhoneBurner. I’m also not sure whether I can integrate it with anything else yet. Review collected by and hosted on G2.com.

I use PhoneBurner to keep up with clients and prospects, track birthdays, and stay organized without flipping through papers. I upload CSV or Excel lists and disposition calls one by one; the power dialer and pre-recorded voicemails save time and help me serve the next member. Review collected by and hosted on G2.com.

We used this platform for several months, and it was by far the worst product we have worked with. We encountered numerous issues when adding LinkedIn accounts, and the LinkedIn add-on itself was extremely unstable, frequently failing to load or function properly, which made it essentially unusable.

The email warm-up feature caused serious damage as well. Instead of protecting sender reputation, it generated high bounce rates that ultimately damaged—and within three months completely killed—all of our domains.

On top of these issues, communication and customer support were extremely poor. Our concerns were often ignored, and when responses did come, we were left waiting days—and sometimes even weeks—for problems to be addressed or resolved. Review collected by and hosted on G2.com.

No one Review collected by and hosted on G2.com.

In terms of an automatic dialer, it really is the best and has all options/features I can think of. Review collected by and hosted on G2.com.

The most effective one has been using the "ring local" feature which dials a potential prospect with a mobile number that matches the clients local area Review collected by and hosted on G2.com.

Sometimes the platform experiences some slowdowns, and some features could be simpler to configure. The reporting also needs some improvements, especially in filter management. Overall, however, we are satisfied and have not encountered any major issues. Review collected by and hosted on G2.com.

Voiso mainly helps us manage calls with clients better, as we work with several countries and have a fairly large team. We can keep track of incoming and outgoing calls, check missed ones, and consult the history when needed. This allows us to organize better, save time, and offer faster assistance to our clients. Review collected by and hosted on G2.com.

The connection can be a little delayed depending on the browser you are using, but also super effective in Chrome. I think if you made that knowledge known as part of the onboarding process, it would be helpful. Review collected by and hosted on G2.com.

ConnectAndSell speeds up our outreach, making it easy for new reps and allowing real-time coaching. It integrates well but can have connection delays depending on the browser. Chrome works best. Review collected by and hosted on G2.com.

There are only a few minor limitations, such as occasional call quality issues depending on the internet connection and some features taking a little time to get familiar with. Overall, these are manageable and do not significantly affect the experience. Review collected by and hosted on G2.com.

CloudTalk helps solve the challenge of managing customer calls efficiently in one place. It makes it easier to handle a high volume of calls, keep track of customer interactions, improve team productivity, and maintain better communication. This saves time and helps provide a more consistent and professional customer experience. Review collected by and hosted on G2.com.

nothing as if now, but sometimes few application lags Review collected by and hosted on G2.com.

right now we are updated with every application that we were looking for Review collected by and hosted on G2.com.

The integration part could be improved. I was trying to integrate CallTools with my custom CRM so my agents wouldn't have to log in to multiple tools, but CallTools doesn't provide full integration flexibility. The team informed me that the 'Trestle' integration only works with a button and doesn't automatically transfer information to our post-call or contact form, which is a big disadvantage. The initial setup also isn't easy if you haven't used a dialer before. Review collected by and hosted on G2.com.

I use CallTools for handling inbound and outbound calls efficiently, and I like the simple agent dashboard and live monitoring, which makes it easy for everyone on the team. Review collected by and hosted on G2.com.

I don't have any complaints at this time. I am so happy I have had Vonage. Review collected by and hosted on G2.com.

Easy to view your bill and any phone call received. Review collected by and hosted on G2.com.

There is no problems solving with a phone company. Review collected by and hosted on G2.com.

I’ve been using Konsert for just over a year, and so far I have zero complaints. There have been a few minor glitches here and there, but whenever that happens I just log a ticket and Support typically has it fixed within a day or two. Review collected by and hosted on G2.com.

I’m getting four times more calls done in a day than on any other platform I’ve used in the past. That means I’m four times more productive, which translates into a much bigger profit at the end of the day. Review collected by and hosted on G2.com.

Seniors being able to change your aux code status at anytime. Review collected by and hosted on G2.com.

Talkdesk is making it easy to interact with different customers every day in order to maintain our daily service level, makes it easy to communicate internationally with colleagues and customers, makes it easy for our Quality assurance team to ensure service delivery in talking with our prioritized customers. Review collected by and hosted on G2.com.

I’ve had five Kixie accounts for years, and the service was initially great. Unfortunately, my recent experience has been a complete disaster.

First, SMS texting suddenly stopped working. Kixie claimed they had emailed us about the 10DLC requirements, but no one on our team received those emails—not in our inboxes or spam folders.

A few days later, our numbers also stopped receiving two-factor authentication codes from multiple services. This locked me out of several vital business accounts and ultimately cost me thousands of dollars.

Despite the seriousness of the problem, I could not reach a real person or get any meaningful assistance. All I received was a ticket number and generic messages saying they were “working on it.”

We spend approximately $5,000 for five seats. At that price, this level of customer service is completely unacceptable. When Kixie works, it works well—but when something goes wrong, you may be left without support while your business suffers the consequences. Review collected by and hosted on G2.com.

Creating new unexpected problems that I never worried about before Review collected by and hosted on G2.com.

While JustCall is useful for managing calls and SMS, there is still room for improvement in terms of overall platform performance and reliability. Occasionally, certain features could be more responsive, and the user interface could be more intuitive. Improving call stability, reducing technical glitches, and making the platform smoother to navigate would make the overall experience even better. Review collected by and hosted on G2.com.

JustCall helps us solve the challenge of managing high volumes of customer communication efficiently. Instead of using separate tools for phone calls and text messages, we can handle both through one platform. This makes it easier to reach out to new leads, communicate with existing customers, respond to inquiries, and maintain consistent communication. It saves time, keeps our outreach organized, and helps us connect with more customers throughout the day. Review collected by and hosted on G2.com.

Sometimes if there is bad weather or on some wi-fi networks it does not perform very well. Also, one major point that I disliked is whenever I pick any call from laptop then the call automatically goes on speaker mode which makes it difficult for the users who are using earphones while work plus it also creates problem for others as it is on speaker. Review collected by and hosted on G2.com.

It provides one of the best connectivity, the support team is very helpful of Ozonetel. It's very easy to register a new user here and the reports are in a very detailed manner. Review collected by and hosted on G2.com.