Messenger Software

NOTHING TO SAY DISLIKE ABOUT GOOGLE MEET. Review collected by and hosted on G2.com.

GOOGLE MEET IS A VIDEO CONFERENCING TOOL THAT HELPS PEOPLE CONNECT VIRTUALLY AND IT CAN SOLVE PROBLEMS IN SEVERAL WAYS. GOOGLE MEET ALLOWS TEAMS TO STAY CONNECTED AND WORK REMOTELY WHETHER THEY ARE AT HOME OR IN THE OFFICE. GOOGLE MEET IS FREE TO USE AND EASILY ACCESSIBLE.GOOGLE MEET DOES NOT REQUIRE ANY ADDITONAL SOFTWARE ON DESKTOPS USERS CAN JOIN MEETINGS FROM ANY MODERN WEB BROWSER BY VISITING MEET.GOOGLE.COM. GOOGLE MEET IS USER FRIENDLY AND SUITABLE FOR BOTH INDIVIDUALS AND ORGANIZATIONS . IT OFFERS FEATURES LIKE SCREEN SHARING REAL TIME CAPTIONS AND RECORDING CAPABILITIES . THIS IS HOW THAT IS BENEFITING ME . Review collected by and hosted on G2.com.

What I found least helpful about Microsoft Teams was that I can only get 60 minutes for a free version. Hopefully, this will make at least 3 to 4 hours in the future. But I understand that I may need to upgrade the plan so that I can have longer time during meetings and for now I can't afford but I thought Microsoft Teams are one of the great tools for meetings, chats in a reasonable price. Review collected by and hosted on G2.com.

The benefits of a Microsoft Teams and how it solve is that I can easily talk or set a meeting instantly specially when there is an emergency meeting or urgent tasks that I need to clarify as well. Review collected by and hosted on G2.com.

There isn't anything to dislike. So far, I haven't had any issues and it's been a helpful tool for our whole team. Review collected by and hosted on G2.com.

We have a full remote team and with Zoom, we've been able to have our daily staff meeting without missing a beat. It's also been great for client reviews and meetings. I love that I can record them and go back to watch, catching any notes or references I need. Review collected by and hosted on G2.com.

I get frustrated with the occasional performance problems, especially when the connection becomes unstable during busy times. Also, some features feel a bit complicated and might need extra guidance or training for new users to make the most of them. Review collected by and hosted on G2.com.

Webex Suite makes it easier for teams to work together from different places, which has been really helpful for us. It allows us to communicate well and connects easily with the other tools we use. The platform is simple to use and keeps our meetings productive while keeping our data safe. Overall, Webex Suite has made our work smoother and more efficient. Review collected by and hosted on G2.com.

What I don’t like about Skype is that the call quality can be bad if the internet is slow. But other than that, it works fine for most things. It's easy to use and has helpful customer service. Review collected by and hosted on G2.com.

Skype helps me stay connected with people, no matter where they are. I can easily do video calls, voice calls, or chat with friends, family, and work teams from anywhere. It makes communication easy and convenient. Review collected by and hosted on G2.com.

The large volume of options and functionalities could be seen as a point of concern and, in certain cases, an obstacle to the rapid adoption of the system. However, the available documentation and the help of Trailblazer allow us to easily overcome this challenge, maintaining an efficient learning curve. Review collected by and hosted on G2.com.

Before implementing Service Cloud, we served customers primarily via email. There were issues related to the lack of centralized service, the absence of a broad and clear view of the status of open requests and which ones should be prioritized, which hindered meeting deadlines and customer satisfaction.

In terms of team management, there were no easy ways to monitor team performance. Working solely via email hindered the analytical view of metrics such as average response time and made it difficult to identify bottlenecks or opportunities for improvement.

By implementing the tool in selected departments, we were able to migrate to the case management model, in which interactions with customers are centralized in Service Cloud and tracked transparently. We implemented automated tasks using flows, approval processes and case routing routines that help employees perform their work, reducing the time to resolution and allowing them to focus on what is a priority. In addition, we now have detailed reports on team performance, delivering valuable insights to continually improve service quality and ensure customer satisfaction. Review collected by and hosted on G2.com.

Nothing! It's the best

It rarely goes down, and a lot of features I wanted were rolled out recently. Would love to see the to do list feature continue to be evolved more - I like it but it's super simple right now. Review collected by and hosted on G2.com.

Over half of my company is now remote, so real time communications are key. We love the transparency of being able to see others' schedules, profiles, and send messages or video/audio communicate as needed. It's like you're back in the office! There's also a huge opportunity for culture, which is huge at a remote friendly company. Our ERG groups allow different groups of people to come together over similarities and interests. The integrations also make it super easy to blend between slack and windows when working, with in app alerts and automations and notifications from other apps within slack. Review collected by and hosted on G2.com.

I have no complaints—everything OK. Satisfied Review collected by and hosted on G2.com.

Smartsupp has been a huge help for us! Students often ask about course prices and start dates, and with the live chat, they can get answers right away. It makes everything smoother and keeps students happy without the wait. It’s been great for saving us time and making sure students feel taken care of! Review collected by and hosted on G2.com.

I am struggling with Product categories update, I havent found yet where to create new ones. Review collected by and hosted on G2.com.

Zoho Desk really works well with Site24x7, I will be able to better manage my SLA's with this integration and turning the Field Support operation to this tool I bring sinergy between them and the monitoring activities. The outcome is a more satisfied customer Review collected by and hosted on G2.com.

I can't think of any specific items that I dislike about Qualified at this point. The tool works the way it is supposed to, the data insights are easy to obtain and leverage, and our support from the Qualified team has been fantastic. Review collected by and hosted on G2.com.

Qualified allows our SDR team to scale without additional resources by leveraging their AI SDR. We utillize this functionality during offhours to engage with website visitors and convert these conversations into meetings. The tool also allows us to route support requests quickly to the apprioriate internal resource or content on our site, creating a better customer experience. Qualified also allows our team to surface specific offers to known prospects that helps to drive speed to lead. The analytics provided by Qualified are extremely valuable and allow us to create tailored campaigns based on intent and have better insights into our website visitors. Review collected by and hosted on G2.com.

I dislike that sometimes, the app overloads with information and starts to run slowly, and you can either wait until crashes, or you can refresh it for a temporal solution. Sometimes, the app needs you to restart the pc in order to start working good again.

I don't like that some of the vital points of the app are not very well integrated, or related between them (Things like datapoints, and quick links) and sometimes, the relation between those is outdated, and creates an issue in the information. Review collected by and hosted on G2.com.

Payment processes, repayment processes, tech support, and customer support. Review collected by and hosted on G2.com.

One downside is that some features can feel a bit overwhelming at first, especially for new users. It took time for me to get used to all the options and settings. Review collected by and hosted on G2.com.

Google Workspace addresses severa key challenge in communication and collaboration, below are few:

1) Email Management.

2) Document Collaboration.

3) Presentations.

4) Spreadsheets.

5) Instant Messaging.

6) Calendar Management.

7) Document Creation.

8) Website Builder. Review collected by and hosted on G2.com.

One of the only downsides about Podium that I have noticed while using it is the fact that all employees of our location receive notifications from every message sent in to us, even if it does not pertain to our specific department. For example, all Sales Professionals will still receive notifications pertaining to the Repair Department, and vice versa. Review collected by and hosted on G2.com.

To be quite honest, I am not aware of any problems that Podium is solving at the moment. However, I am sure that the developers at Podium are indeed doing so. I am sure that if there are security concerns, they are addressing it, and that will always benefit my company. Review collected by and hosted on G2.com.

We had quite a few bumps in the road with implementation early on. Our success/implementation coach and her manager were with us every step of the way. We didn't expect to have so many issues. Good news is they always get them fixed and are on it!

The Ai tool is fairly new with the webchat. It was piecing together information that wasn't accurate from our website because it took a piece of information from one page and combined it with another and didn't understand completely. As a result, we had to have them turn off the Ai answering function because it was letting customers know things that weren't correct. Review collected by and hosted on G2.com.

Birdeye allows us to use one system to do so much rather than paying for and managing multiple systems. We use this system for seven different businesses we own, and we've seen reviews increase for five of the businesses we've connected to automatic review requests. The system also allows us to do simple things like updating hours and other business information in one place. We can also chat with our customers who have questions in real time. We can answer phone voicemails via text, and that's helpful. Review collected by and hosted on G2.com.

Me and my colleagues have the impression that the UX is constantly changing, which makes it difficult to retain information and organise the creation of new projects. Although not extremely difficult to use, the interface is not exactly the most intuitive, meaning that for newcomers is hard to get a bearing of the main usages of the availables tools.

Integration with other platforms can be very glitchy (ie LinkedIn) and there's not a lot of flexibility dealing with deleted files. For instance, I've been stuck on a sequence for a few days, not being able to figure out how to properly enroll new contacts as that process changed slightly lately and it's become even less intuitive than before. Even with the help of customer support I still can make it work and I'm not able to find an option to purge the linked imports from the system in order to start from scratch as it was recommended. This has had a major imapct in our latest campaign and we do not currently have the time or manpower to focus on finding solutions. Considering the amount of money spent on the tool, it's a shame. Review collected by and hosted on G2.com.

At EcoMundo we use HubSpot as our main CSM tool and outbound marketing management.

Although very helpful, given that the staff who uses it on a daily basis is small in numbers, the difficulty in creating a cohesive experience hinders a lot of our projects.

Due to budget constraints, it's the only tool available for us to use in that scenario and the return on experience does not exactly match the costs of HubSpot. Review collected by and hosted on G2.com.

What is least helpful about UJET is that sometime when I loggedin UJET inside it's integrated Kustomer application, it took sometime for me to be able to login. However, this also fixed when I'm using stand alone UJET. It's still really great! Review collected by and hosted on G2.com.

This would be the same as previously, the color of the whole UJET will be different in every changed the auxes like break, lunch and etc. However, UJET updated in a simple and easy color to white. This is great for viewing since the only color will change is only in the button itself and not in the whole UJET interface. Additionally, the call button and outbound was update to start call which is really awesome for us to understand as quickly as possible when doing outbound call. Review collected by and hosted on G2.com.

In the banner configuration, there are several options related to how often it will be displayed, such as "Only Once," "Once a day," "Once in a session," etc. These options can make frequency settings feel somewhat limited. It would be better if we had the ability to customize this, for example, by specifying that we want to display the banner multiple times a day and the exact number of times it will be shown. Review collected by and hosted on G2.com.

UserGuiding is solving the problem of onboarding new users by providing interactive guides and tutorials. This makes it easier for users to understand how to navigate the platform and utilize its features effectively. As a result, it reduces the time and effort needed from the onboarding team, leading to a smoother user experience and higher user satisfaction. This ultimately benefits our organization by improving user retention and reducing support queries. Review collected by and hosted on G2.com.

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

However, it does feel a bit… plain. There’s no standout feature that really differentiates it from competitors like Zoom or Teams, especially now that everyone is jumping on the virtual meeting bandwagon. The chat feature is basic, and while it works, it could definitely benefit from better emojis or reactions to make things feel less stiff. Review collected by and hosted on G2.com.

Screen sharing is smooth, and the interface is pretty intuitive, so even the less tech-savvy people in the group can hop on without too much trouble. Review collected by and hosted on G2.com.

The system is incredibly complex, UIs are almost intentionally hard to understand and are almost never updated. Everything looks like it was built in the 90s because it probably was. Getting service and support on anything in the system is just as painful as getting support from Cisco on anything else.

They make you jump through hoop after hoop regarding service agreements, licensing, user assignments and access. You'd think you were trying to break into Fort Knox every time you need help with something. This also seems intentional, you don't have to pay your support team as much when customers will just give up and workaround the problem rather than try to get help from you. Review collected by and hosted on G2.com.

It allows you to make phone calls. Whoop dee doo. For the price Cisco charges you would think it would do a heck of a lot more than that. Review collected by and hosted on G2.com.