Messenger Software

Typically, Messenger is a capability of a variety of other G2 Software categories. See more below to select the

best Messenger Software.

Google Meet

Google Meet

(2,762)4.6 out of 5

Google Meet

(2,762)4.6 out of 5

Google Meet provides secure, inclusive video meetings that work for everyone so you can connect and collaborate on what matters most.

Top Messenger Software Result from Video Conferencing


tejashri p.
TP
“Reliable and efficient tool for both professional and confidence coaching business of mine.”
What do you like best about Google Meet?

Being a data scientist, coach, and content creator at the same time means that I have a truly varied daily routine. These aspects make Google Meet help a data scientist, coach, and content creator like me in my day to day tasks. The platform is simple and integrates with Google Workspace tools, which makes it my go to for virtual meetings.

My Favorite Features of Google Meet:

Easy to Use: Even on busy days, I can effortlessly schedule and join meetings at any time.

Reliable Performance: I can confidently say that I'm able to focus on the content of the meeting rather than worrying about any disconnections or dips in audio/video quality. This means that whenever I’m hosting coaching sessions or working with someone on a project, the connection is stable and the audio/video quality is top notch.

Screen Sharing: This feature is extremely important, as it allows the user to share their screen and helps make explaining complex concepts during coaching sessions or during data presentations a lot easier. Review collected by and hosted on G2.com.

What do you dislike about Google Meet?

I didn't find any issues with the meeting features Review collected by and hosted on G2.com.

What problems is Google Meet solving and how is that benefiting you?

Professional backgrounds help me attend meetings from the comfort of my home. Review collected by and hosted on G2.com.

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Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for all the ways that we work: Gmail for custo

Top Messenger Software Result from Office Suites

Also listed in Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder


Indrajeet D.
ID
“Has made my freelance business life smoother”
What do you like best about Google Workspace?

I used to use my website domain provider's email service, which was clunky and I had to shift between my personal Gmail and work email to collaborate.

Google Workspace has allowed me to work and collaborate through a single account. I use the same services I used with my personal Gmail but buying Google Workspace has improved my productivity, plus no hassles of shifting between multiple accounts.

Also, while integrating the email with my domain provider, the process was very smooth. Took me less than 2 minutes to complete. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

I can't invite more than 5 users from other Google Workspace in a month to collaborate. Don'tknow if this is a feature limit for my pricing tier but this restricts collaboration to a certain extent. I'm searching for a workaround in the meantime. Review collected by and hosted on G2.com.

Recommendations to others considering Google Workspace:

It's worth investing in the product. Review collected by and hosted on G2.com.

What problems is Google Workspace solving and how is that benefiting you?

The biggest benefit is collaboration. I don't have to manage multiple emails to invite and share my work with my clients. Plus it is really affordable for me for my requirements. Review collected by and hosted on G2.com.

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Microsoft Teams is a chat-based workspace in Office 365. It brings together people, conversations and content along with the tools that teams need so they can easily collabora

Top Messenger Software Result from Video Conferencing

Also listed in Business Instant Messaging


Mahi S.
MS
“Best app for connecting,learning , meeting,chatting with my team.”
What do you like best about Microsoft Teams?

I love the app like how much easy it is to use it. I use it almost everyday . I can join a team with a code and vice versa . I don't have to join everyone. just share the code and you are done. share information , chat with friends and team, create new ideas. share work , collaborate. the Best. It can easily be integrated with OneNote where notes can be shared.never needed support so far ,hence can't say about it . Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

as so far now, I don't dislike anything about it. Or I can say , as far as I have used the features of this app, I didn't find anything to dislike about it. Review collected by and hosted on G2.com.

What problems is Microsoft Teams solving and how is that benefiting you?

It is so wonderful that my studies during Covid -19 were going in the faith of this app. even today , from video meetings to collaboration, the only app I think about is this. Review collected by and hosted on G2.com.

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Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee eng

Top Messenger Software Result from Video Conferencing

Also listed in Cloud PBX Platforms, AI Chatbots, Business Scheduling, Business Instant Messaging, Email Client


Priyanka D.
PD
(Original )Information
“The Ultimate Video Conferencing Tool”
What do you like best about Zoom Workplace?

Zoom's interface is clean, intuitive, and user-friendly, making it easy for both tech-savvy and less-experienced users to get started. Joining a meeting is as simple as clicking a link, and setting up your own meeting takes just a few clicks. It is easy to access from almost any device, whether it's a smartphone, tablet, laptop, or desktop. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Zoom performs well with good internet connections, but the audio and video quality can quickly degrade in low-bandwidth situations. Audio or video glitches, connection problems, and lag can disrupt meetings, leading to frustration. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

For meetings with large groups it allows us to split into smaller breakout rooms. This is useful for group work, brainstorming, or networking sessions, and it’s easy to bring everyone back to the main meeting when needed. It integrates well with many other tools, such as Google Calendar, Outlook, Slack, and many project management platforms. It makes scheduling and managing meetings much more efficient. Review collected by and hosted on G2.com.

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Webex App is here to help you transform how work gets done, not just enable team chat. Webex Teams is an app for continuous teamwork that brings crystal-clear video meetings,

Top Messenger Software Result from Video Conferencing

Also listed in Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard


Sameer P.
SP
(Original )Information
“Collaborate seamlessly and exchange information with uninterrupted audio and video”
What do you like best about Webex Suite?

The main thing i like most is that it can integrate with other tools which increases its overall efficiency. It is easy to use though it take time to learn due to vast features. it is highly scalable and customers can scale as per their need. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

As i use this product on daily basis, the main i faced in using this that its interface is quite complex for the first time due its vast features. Though it states its wide integration capabilities with other applications however its integration with other applications can only be scaled to which the application can support. Review collected by and hosted on G2.com.

What problems is Webex Suite solving and how is that benefiting you?

Webex is fairly a useful product in solving a lot problems like scheduling a instant meetings, seamless collaboration between the colleagues to share data, timeless integration with applications proves useful for handling day to day businees problems. Review collected by and hosted on G2.com.

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Skype

Skype

(23,494)4.3 out of 5

Skype

(23,494)4.3 out of 5

Transform the way you work and build your business with one collaborative tool.

Top Messenger Software Result from Video Conferencing


Akash S.
AS
“Skype: A reliable one.”
What do you like best about Skype?

The most helpful thing about Skype is that it is free and works on all devices commonly used whether it be windows or mac , and even in android and ios.

It can screen share for presentations and can give acess to international calls and also it gives an end to end security encryption Review collected by and hosted on G2.com.

What do you dislike about Skype?

It feels quite outdated and slow compared to modern apps , and also with poor internet the call 's lag and drop which is quite bad.

It requires very high data usage and is not ideal for the ones who dont have wifi connection and for the ones who have limited data plans. Review collected by and hosted on G2.com.

What problems is Skype solving and how is that benefiting you?

Skype is solving the barrier of language and distance it gives acess to have a free video confrencing with people across the world . Its features like screensharing makes learing and work more effecient. It breaks down the big problem of language barrier by live video calling with translation which makes the conversation easier.

It benefits me as it helps me to stay connected with my friends , family and colleagues anywhere and it gives me free acess to have international calls and it is also very secure with end to end encryption. Review collected by and hosted on G2.com.

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Slack

Slack

(33,941)4.5 out of 5

Slack

(33,941)4.5 out of 5

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.

Top Messenger Software Result from Business Instant Messaging

Also listed in Project Collaboration, Work Management, Unified Workspaces, Screen Sharing, Audio Conferencing


Amit K.
AK
(Original )Information
“Amazing experience with slack”
What do you like best about Slack?

Slack organize online office space where teams are connected though chat and can work together and it is very easy to use and we can create many channels for specific topic , projects or teams.We can direct private message to any people of the workspace.Many automations available. We can make smooth voice & video call smoothly.

Through slack we can communicate & share the code of the project with all my team mates.

We can connect slack with many apps like gmail,google drive.

Its have very robust automation like gmail is automate with my projects channel & if any cllients mail comes then it directly appears in that particular project channel.

Improves communication.

It have lots of emojis & we can add more emojis in it

Its best feature is huddle which is really working smooth even on slow internet Review collected by and hosted on G2.com.

What do you dislike about Slack?

I realise slack is good & meet my all requireents so, no dislikes Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Im a salesforce developer & in my organization we used slack for the team communication or for the video conferencing.We used before microsoft teams but it have limited features & limited automation but now, we have smooth experience with slack & can share code on it & manage team of the various projects & it have gmail integration which solves the problem like no need to check the mailbox again & again if, it integrated then email appears directly into slack.

Slack keeps the things organized and improve communication.

It boosts teamwork

Its flexible, i use slack on my phone , office laptop as well.

Its best feature is huddle which works smoothly on even slow internet & we have implemented a workflow for a particular time in channel for the birthday wish.

We automate the workflow for managing the merge request of our projects code in the project channel to my reporting manager. Review collected by and hosted on G2.com.

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Freshdesk

Freshdesk

(3,498)4.4 out of 5

Freshdesk

(3,498)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you

Top Messenger Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service


Jenny P.
JP
(Original )Information
“Efficient and Seamless Customer Support with Freshdesk”
What do you like best about Freshdesk?

I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

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Zoho Desk

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c

Top Messenger Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management


MW
“One place to manage all customer support”
What do you like best about Zoho Desk?

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

First of all we recently signed few support contracts and need arised to have a support portal where we can communicate and work with our customers. The main goal was to give customers a way to share with us issues and create tickets. And from the customer perspective they needed to be able to track and audit all tickets and have a historical view on what has been done and what issues they had. Zoho Desk provides us all of that and fulfills all the requirements. We have a system to work with client, monitor SLA and more. Customers, on the other hand, have a full view on all tickets with its full history to have an audit trail and progress that has been made. Review collected by and hosted on G2.com.

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an

Top Messenger Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base


Jon S.
JS
“Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management”
What do you like best about Salesforce Service Cloud?

Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Service Cloud?

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

What problems is Salesforce Service Cloud solving and how is that benefiting you?

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

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Smartsupp

Smartsupp

(718)4.7 out of 5

Smartsupp

(718)4.7 out of 5

Smart live chat for e-commerce sites and websites.

Top Messenger Software Result from Live Chat

Also listed in Customer Service Automation, AI Sales Assistant, Conversational Marketing, Chatbots


MK
“Sumartsupp is an effective tool for customer support in B2B segment”
What do you like best about Smartsupp?

Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.

Visitor behavior tracking – Smartsupp allows us to see which pages customers visit most often, helping us optimize our website and marketing campaigns.

Mobile app – A great feature that ensures we remain accessible even outside the office, which is a major advantage in the B2B sector. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

A potential drawback could be the limited number of features in the free version, but the paid plans offer excellent value for money. Review collected by and hosted on G2.com.

What problems is Smartsupp solving and how is that benefiting you?

Smartsupp helps us instantly address the needs of our website visitors, making it easier to convert them into customers. With real-time chat and automated responses, we can quickly answer inquiries, guide potential clients through the decision-making process, and provide personalized support. This not only improves customer experience but also increases our chances of securing new business opportunities. Review collected by and hosted on G2.com.

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Millions of businesses trust GoTo Meeting for reliable, professional online meetings and on-the-go collaboration. Gain momentum with an award-winning solution that works insta

Top Messenger Software Result from Video Conferencing

Also listed in Screen Sharing


RA
“Our video calls and my wait tolerance were saved thanks to GoTo Meeting”
What do you like best about GoTo Meeting?

My team and I learned the hard way that virtual meetings were a complete disaster a few years ago during the pandemic. Some of the tools we tested were cut again and again, others were so intricate that it seemed like a computer science degree was needed to handle them and others did not achieve the results we expected. Well, that was until a colleague mentioned GoTo Meeting. I was surprised by the stability of the connection when we first used it. There were no interruptions, delays or frustrating slow motion. Everything was clear: the audio, video and screen sharing feature. Whenever I had to do a presentation or demonstration, screen sharing quickly became one of my favorite features. As incredible as it may seem, all I had to do was show my screen to simplify a really complicated concept. The most important thing is that everything went perfectly. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

It seems a bit outdated compared to other platforms, as the user interface lacks modernity and intuition. Sometimes you may think you’re using a tool from the last decade. Another detail is the quality of the video is decent, but not excellent; for me, it is no problem. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

After a while, we started using GoTo Meeting for all our regular meetings. Internal meetings, off-site meetings and presentations to clients are among the many uses we give it. Thanks to the reliability of the platform, we were able to avoid those embarrassing cases where cuts or technical problems occurred. Since we could now meet when it was convenient for all of us without having to worry about any technical problems, our workflow improved a lot. We found that other solutions offered more attractive features for larger meetings or virtual events. We continue to prefer this tool for our daily needs. It was a brilliant decision that saved our team from certain doom on multiple occasions. Review collected by and hosted on G2.com.

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Qualified

Qualified

(1,114)4.9 out of 5

Qualified

(1,114)4.9 out of 5

Qualified is the PipelineAI platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI S

Top Messenger Software Result from Conversational Marketing

Also listed in Business Scheduling, Buyer Intent Data Providers, Chatbots, Bot Platforms, Online Appointment Scheduling


Francesca G.
FG
“Qualified: An Intuitive Tool for Setting Up Chatbots for Lead Generation”
What do you like best about Qualified?

Qualified is an incredibly user-friendly and powerful tool for setting up chatbots and streamlining lead generation. One of its biggest advantages is that it’s designed for both beginners and advanced users, making configuration seamless. Integrations with platforms like Salesforce and Account Engagement are effortless, allowing for smooth data flow and automation.

Additionally, Qualified continuously introduces new features that help maximize the platform’s potential. The AI-driven capabilities—such as AI-powered button experiences and offers—add significant value, enhancing engagement and personalization. On top of that, the support from the Qualified team is outstanding, always ensuring we get the most out of the tool. Review collected by and hosted on G2.com.

What do you dislike about Qualified?

Not necessarily a drawback, but some time ago, we wanted to collect additional fields in the new AI-driven offers that Qualified introduced. We raised this request with the team, and they were highly responsive—allowing us to participate in the testing process for this new feature. Their willingness to collaborate and continuously improve the platform has been a great experience. Review collected by and hosted on G2.com.

What problems is Qualified solving and how is that benefiting you?

Qualified allows us to generate leads effortlessly in the background, thanks to our optimized bot configuration and advanced AI capabilities—eliminating the need for constant manual oversight. Review collected by and hosted on G2.com.

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Intercom

Intercom

(3,321)4.5 out of 5

Intercom

(3,321)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best c

Top Messenger Software Result from Live Chat

Also listed in Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support


Max P.
MP
“I have achieved a higher level of connection with customers”
What do you like best about Intercom?

Keeping my customers satisfied without leaving them behind after the transaction has always been a major issue for me. I was able to handle the backlog of customer queries, unanswered chats and misdirected emails after implementing Intercom. Our users can get instant answers by typing into the website or mobile app. In addition to that, the system uses bots to automate responses or redirects the conversation to the appropriate team if we can’t respond immediately. I can now see the full scope of a customer’s engagement history and consolidate all their information in one place. Personalization, which allows us to send personalized messages to customers based on their actions, is another important aspect that has improved our user experience. Review collected by and hosted on G2.com.

What do you dislike about Intercom?

In cases where bots have difficulty understanding the more complex questions, a human agent is called to continue the conversation. We have learned to modify automated flows to reduce the occurrence of this, however it can still be annoying for consumers. Review collected by and hosted on G2.com.

What problems is Intercom solving and how is that benefiting you?

We have managed to configure custom messages to be sent depending on the actions of the user. For example, we provide a helpful reminder with instructions on how to create an account if the user hasn’t done so in 48 hours. Therefore, we do not sit back and expect customers to contact us with questions; we actively encourage them to do so. In short, we used to rely on long and inefficient ticket resolution processes and emails. Chat, automation, support and user activity analytics are now in one place. Our entire support team was able to handle a large volume of requests thanks to this. Review collected by and hosted on G2.com.

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Podium

Podium

(1,845)4.6 out of 5

Podium

(1,845)4.6 out of 5

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get pa

Top Messenger Software Result from Customer Communications Management

Also listed in Conversational Support, SMS Marketing, Automotive Marketing, Conversational Marketing, Chatbots


Merinda  P.
MP
(Original )Information
“Podium is a must have for businesses”
What do you like best about Podium?

I like that I can text customers and message our team individually or by groups in the same platform. I love that every call and text is recorded in Podium. It makes it easy to see what other employees have said to a customer and be in the know. I also enjoy the reporting to see how we are doing with our response time. Podium also allows us to efficiently respond to customer reviews, saving time by preventing us from going to another platform. I use Podium several times a day, every day. When I had to reach out to customer support for assistance, they were very attentive to my needs. It is nicely integrated with our reviews and makes sending out promotions easy. Review collected by and hosted on G2.com.

What do you dislike about Podium?

I wish we could have the response time paused during non-office hours. I don't like that an unanswered call or text after hours counts against us until it is replied to the next day when we open. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium is solving our needs for a customer communication platform as well as using it for reviews, team communication, and reporting. Review collected by and hosted on G2.com.

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Birdeye

Birdeye

(3,137)4.7 out of 5

Birdeye

(3,137)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortles

Top Messenger Software Result from Online Reputation Management

Also listed in Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing


KH
(Original )Information
“User friendly/Constantly Evolving/AI generated responses”
What do you like best about Birdeye?

User friendly layout and dashboard, and you can respond to reviews, check your NPS score, and review your client referrals all in one website. Constantly evolving to expand to more channels, such as YELP. Great program. AI generate reviews are especially helpful. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

No downside. Have yet to experience any major issues with Birdeye and I use it almost every day! Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Enables our business to hear first hand from clients what we are doing right, and what we are doing wrong. This gives us an opporutinity to fix issues, thank the client for their feedback, and post positive reviews on our website. Most new clients will read reviews to decide where to take their business, and quick replies from the business are a sign that we care what our customers think. Birdeye makes this easier to do with their timely communication. Also has AI generate responses which are relevant and will written and are very helpful when you can't always think of something to reply to a client review, and even helps with negative client reviews. Review collected by and hosted on G2.com.

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UserGuiding

UserGuiding

(554)4.7 out of 5

UserGuiding

(554)4.7 out of 5

UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with th

Top Messenger Software Result from Digital Adoption Platform

Also listed in Customer Self-Service


Adam S.
AS
“Amazing experience”
What do you like best about UserGuiding?

UserGuiding is a Game-Changer for User Adoption!

UserGuiding has been an absolute game-changer for our user adoption process. The platform makes it incredibly easy to create interactive walkthroughs, tooltips, and onboarding flows—all without needing a developer.

What I love:

✅ Super intuitive, no-code setup

✅ Smooth onboarding experience for new users

✅ Great customization options to match our branding

✅ Responsive and helpful customer support

Since implementing UserGuiding, we’ve seen a noticeable improvement in user engagement and feature adoption. If you're looking for a sick user adoption tool that actually delivers, this is it! 🚀

Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

Its a natural fact in SaaS, but some bugs are there that can be fixed with Review collected by and hosted on G2.com.

What problems is UserGuiding solving and how is that benefiting you?

UserGuiding is solving the challenge of user adoption and onboarding by making it easy to create interactive guides, tooltips, and walkthroughs without relying on developers. This has been a huge benefit for us because it helps new users get up to speed quickly, reduces support requests, and ensures that key features don’t go unnoticed.

By improving our onboarding process, UserGuiding has directly contributed to higher engagement, better retention, and a smoother user experience—all of which are critical for growth. 🚀 Review collected by and hosted on G2.com.

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Glassix

Glassix

(201)4.8 out of 5

Glassix

(201)4.8 out of 5

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email c

Top Messenger Software Result from Live Chat

Also listed in Customer Communications Management, Shared Inbox, Help Desk, Chatbots


Reem O.
RO
(Original )Information
“Restructuring School Communication”
What do you like best about Glassix?

One of the most user-friendly and attractive platforms I have used so far ! Not just that, but Glassix has revolutionized our school’s communication. It offers a unified and integrated experience in communication among stakeholders. Before , our customer service team was overwhelmed with inquiries. After integrating Glassix, we’ve seen a dramatic shift; the AI chatbots handle routine questions instantly, but complex queries are sorted into the shared inbox. This has resulted in an increased customer satisfaction. We now can focus on tasks that require human touch, and allowing us to focus more on educational quality. Its automation features guarantee that all questions be answered in a very friendly-like attitude. (Some students can't believe it’s a bot !) The built-in design and integrated multi-platform have made it pretty essential in our daily operations. It is also paramount to mention its AI analysis that help our marketing team to read through customer's needs and, as a result , improve lead engagement and modify market strategies. All these features is a result of the team implementation and understanding Glassix, thanks to their customer support we are using it not just frequently but on daily basis. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

What problems is Glassix solving and how is that benefiting you?

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

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UJET

UJET

(1,080)4.7 out of 5

UJET

(1,080)4.7 out of 5

UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

Top Messenger Software Result from Contact Center

Also listed in Live Chat, Call Center Infrastructure (CCI)


Marjorie D.
MD
(Original )Information
“Ujet efficiency”
What do you like best about UJET?

What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.

Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. Review collected by and hosted on G2.com.

What do you dislike about UJET?

Nothing, I don't dislike anything about UJET. Review collected by and hosted on G2.com.

What problems is UJET solving and how is that benefiting you?

The problems that UJET is solving and how it's benefiting me is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.

Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. Review collected by and hosted on G2.com.

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With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Top Messenger Software Result from VoIP

Also listed in UCaaS Platforms, Video Conferencing, Audio Conferencing, SAP Store


CG
“Product is OK but the service and support is a dumpster fire”
What do you like best about Cisco Unified Communications Manager (CallManager)?

It checks the boxes for minimum required features for a phone system. Review collected by and hosted on G2.com.

What do you dislike about Cisco Unified Communications Manager (CallManager)?

The system is incredibly complex, UIs are almost intentionally hard to understand and are almost never updated. Everything looks like it was built in the 90s because it probably was. Getting service and support on anything in the system is just as painful as getting support from Cisco on anything else.

They make you jump through hoop after hoop regarding service agreements, licensing, user assignments and access. You'd think you were trying to break into Fort Knox every time you need help with something. This also seems intentional, you don't have to pay your support team as much when customers will just give up and workaround the problem rather than try to get help from you. Review collected by and hosted on G2.com.

What problems is Cisco Unified Communications Manager (CallManager) solving and how is that benefiting you?

It allows you to make phone calls. Whoop dee doo. For the price Cisco charges you would think it would do a heck of a lot more than that. Review collected by and hosted on G2.com.

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