It Operations Software

It's missing a few features that would be nice, but their mobile app is probably needing the most help. However I can log into computers with it. Offline equipment is also not as easy to add - but can be done. They are working on imporving this and I have seen improvments over the past year. Review collected by and hosted on G2.com.

We had no easy way to remote into computers (using zoom screen share before). We also had no idea how many computers we actually had out there or what condition they were in. We've discovered many things about our tech asserts through NinjaONE! Review collected by and hosted on G2.com.

I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line. Review collected by and hosted on G2.com.

Atera provides us with our ticketing system. From here we use the Splashtop and remote on users' computers to solve their issues. Review collected by and hosted on G2.com.

The cost when comparing it to say Hyper-V and not being compatible with certain hardware. Review collected by and hosted on G2.com.

vSphere solves a big CAPEX problem concerning the amoutn of physical machines and the space to locate them in by allowing us to benefit from having a small number of physical hosts running a large number of virtual guests. Review collected by and hosted on G2.com.

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

As a platform that's hard to say. The platform continues to evolve. I'd have to say that any deficiencies would be in very specific use cases that I have yet to run into. Dynamic scaling of hosted system resources may be the weakest point here. Review collected by and hosted on G2.com.

The largest probem Scale solves is backend complexity in the infrastructure needed to support HCI at a cost that is reasonable and relatively affordable for medium and even small business in order to achieve the resiliency that it offers. Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

We extensively use GCE, but there is a pain point in it. The configuration management is mid compared to Amazon EC2, for integrating our api services. We had to find workaround for it to work. Though it has low latency network, the jump from EC2 in the latency perspective wasn't that Huge. Review collected by and hosted on G2.com.

Acquiring and maintaining high performance computing (hpc) hardware is expensive and time consuming. GCE can scale up and down very quickly (Around 60-70% faster than Amazon EC2), We've used it for Background Jobs, for transcribing large video files. Review collected by and hosted on G2.com.

There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.

Effectively working together on many tassk and tickets. Review collected by and hosted on G2.com.

The lack of ability to run the agent troubleshooting tool remotely. This is an especially troublesome issue if your endpoint environment is geographically diverse. If I have access to a computer on my domain remotely via VPN but the UEMS Agent is not working, then I have to use another remote control service (Teamviewer, AnyDesk, etc) in order to run the agent troubleshooting tool. In my opinion, I should have the ability to run this tool remotely and export the results to CSV so that there is no need to utilize another 3rd Party solution to work on the existing UEMS issue. Review collected by and hosted on G2.com.

The biggest problem is the "unified" solution everyone is looking for. Everyone wants a one-stop-shop and Endpoint Central is inching closer to that every year it seems. Review collected by and hosted on G2.com.

The only thing I dislike about service now is its high cost. ServiceNow can be expensive, especially for smaller organizations. Review collected by and hosted on G2.com.

From what I have discovered so far, traditional IT processes can involve a lot of manual tasks, like assigning tickets, tracking issues, and updating documentation, which can lead to errors, delays, and frustration for both IT teams and users.

coming to the improvement what i suggest is IT issues and outages can disrupt operations, impact productivity, and reduce customer satisfaction if not resolved quickly. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

RHEL has problems while installing Python related environments such as Anaconda. Also, RHEL discussion forums don't provide much help while debugging and solving such issues. Review collected by and hosted on G2.com.

I am using Red Hat Enterprise Linux as my Operating System. It proves as an extremely efficient OS in terms of CPU and memory usage. I am also using it to run my OpenShift Kubernetes Container Engine as well. It supports running these containers for long hours without causing heating problems to my system. Review collected by and hosted on G2.com.

SLES is not less expensive, but working well, cost benefits are great. suse are a similar linux system operation, but add support and compatibility with SAP and other databases Review collected by and hosted on G2.com.

SLES comming to resolv support about Linux distribution support, and allow a linux distribution with support of 3o level Review collected by and hosted on G2.com.

I wouldn't say its a dislike, but ClearFeed is still new and a lot of exciting features are already on the roadmap. We cant wait to see it grow! Review collected by and hosted on G2.com.

ClearFeed is our internal service and help desk, it integrates with Slack allowing us to create and manage tickets in Slack directly, saving time and keeping everything nicely organised in dedicated channels Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

Hard to say, we are currently using the On-Prem version, but are moving to the Cloud version soon. I look forward to the improved UI and reporting features. Review collected by and hosted on G2.com.

Today, SysAid is allowing us to track our inbound requests for service from our company's employees. Tomorrow, SysAid will help us drive those same individuals into more robust AI platforms that allow for a larger self-service footprint. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

me cuesta encontrar un punto debil a la plataforma Review collected by and hosted on G2.com.

control de los incidentes y requermientos, la herramienta me permitió llevar un control y gestión eficiente de las solicitudes que envían los usuarios, manteniendo de manera simp´le y visual el cumplimiento de los SLA comprometidos. En cuanto a la solución ITAM nos permitió llevar el contro de los mas de 2500 activos tecnológicos en la organización liberando al equipo técnico de tareas tediosas y planillas de control obsoletas- Review collected by and hosted on G2.com.

Integration Limitations with Cybersecurity Solutions is a key area for improvement

There are some valid concerns given the discountinuation , necessitating careful consideration for long-term implementations. Review collected by and hosted on G2.com.

It isolates applications, minimizing conflicts and ensuring a more stable computing environment.

Upgrading applications in traditional setups may be time-consuming and disruptive so for a seamless and swift upgrades enables us to enhance the software portfolio efficiently. Review collected by and hosted on G2.com.

The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customising area's of the helpdesk can take a while. Review collected by and hosted on G2.com.

Vivantio is an amazing product that has huge potential for automating areas for any IT team. However, you need to allocate the time and resources to configure Vivantio. This is a little complex and time consuming but the Vivantio support team provide great support and guidance. Review collected by and hosted on G2.com.

Better communication with the business. Vivantio allows us to provide a centralised location for how to guides, master incidents and ticket progress which all helps in communicating better to the wider business. Review collected by and hosted on G2.com.