It Call Logging Software

Typically, It Call Logging is a capability of a variety of other G2 Software categories. See more below to select the

best It Call Logging Software.

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Top It Call Logging Software Result from IT Service Management (ITSM) Tools

Also listed in IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service


Alekhya K.
AK
“Review for Freshservice”
What do you like best about Freshservice?

Freshservice has a default template when creating a new task or user story. Also we use the analytics chart for stories breakdown by user and burnt down charts are very effective. We integrated freshservice with slack and outlook so whenever there is an update on the ticket, the watchers will be notifiied and take action immediately. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

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Atera

Atera

(777)4.6 out of 5

Atera

(777)4.6 out of 5

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr

Top It Call Logging Software Result from Remote Monitoring & Management (RMM)

Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management


AB
“Atera's Ease of Use and AI Integration Has Transformed Our IT Workflow”
What do you like best about Atera?

Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.

What do you dislike about Atera?

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

What problems is Atera solving and how is that benefiting you?

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

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Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust

Top It Call Logging Software Result from CRM

Also listed in Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement


AS
“More than just a CRM”
What do you like best about HubSpot Sales Hub?

I like how hubspot is able to link with our other platform like gong and twilio. I also like how hubspot has so many features that aren't just a CRM and allows me to market to others. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Sales Hub?

I don't like the task portion of Hubspot. It is where I do the most of my work but I feel like it is very limited compared to the other parts fo hubspot. For eaxmple when I'm searching for companies and contacts I can't filter based on task title. I think that is weird. I should be able to do that. Review collected by and hosted on G2.com.

What problems is HubSpot Sales Hub solving and how is that benefiting you?

Hubspot is what allows me to very easily contact all my contacts within days who are all over the country. Instead of having to scower the web for phone numbers it allows me to have it all centralized within one platform for my ease. It also allows me to track all my deals making sure I'm staying up to date which each and every one of them. Review collected by and hosted on G2.com.

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CallRail

CallRail

(1,483)4.6 out of 5

CallRail

(1,483)4.6 out of 5

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide,

Top It Call Logging Software Result from Inbound Call Tracking

Also listed in Online Form Builder, Outbound Call Tracking, Marketing Analytics, Lead Capture, Attribution


Christie C.
CC
“Invaluable Tool for Our Business”
What do you like best about CallRail?

CallRail has been a game changer and lifesaver for us. It has helped to identify several issues with our intake (forms and calls). Being able to transcribe calls and search is a great feature. It helps us with marketing attribution for our direct mail campaigns and with training salespeople on what to say and not say. It was super fast and easy to set up, creating new numbers is easy. I like that it alerts you to when numbers are cycling too quickly. I had no idea CallRail would prove to be such a valuable tool for us, and I use it almost daily. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

We tried the Convert Assist, and I think it's a great tool. However, it has to be viewed on an individual basis, and we don't give everyone access to CallRail. Doing some sort of bulk search could also be helpful. I think we need to integrate it with Salesforce as a next step in order to really take advantage of some of the functionality. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

CallRail has helped to identify two issues we were having. One was with forms not making it into Salesforce. Another was that calls to one of our brands weren't being answered. It has also helped us to identify numerous coaching opportunities with our sales team. Lastly, albeit very manual and time-consuming, it has helped us with some marketing attribution. Review collected by and hosted on G2.com.

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OpenPhone

OpenPhone

(2,263)4.7 out of 5

OpenPhone

(2,263)4.7 out of 5

OpenPhone is the new phone for business. It comes with powerful calling, messaging, and a lightweight CRM. Works great for individuals and teams. It allows you to share a phon

Top It Call Logging Software Result from VoIP

Also listed in Outbound Call Tracking, Google Workspace Communication Tools


JO
“You don't need another. OpenPhone is IT!”
What do you like best about OpenPhone?

OpenPhone updates quickly, and keeps up with new technology available. The ability to direct call-flows to team members while automating other processes has been a game-changer for us, along with being so easy to show our new team members how to use. AI summary of calls and transcripts make day-to-day call management a breeze! On top of that, customer service is worlds better than many other similiar providers. Review collected by and hosted on G2.com.

What do you dislike about OpenPhone?

OpenPhone has so many benefits, it is hard to find the negatives. One common issue our team member have is the contact names not updating anymore, which has always been fixed by a simple delete and re-download. We seriously have no complaints! Review collected by and hosted on G2.com.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone has rolled out new technology in the past year. Including the transcripts of calls and AI summary notes. Originally, our team was spending too much time on getting the information just right. Now, with the new system in place, we are able to take calls anywhere and trust the transcript to notate all the important details. This has stream-lined our ability to answer more calls efficiently, and keep up with the growing demand from our clients to be the best! Review collected by and hosted on G2.com.

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Close

Close

(1,599)4.7 out of 5

Close

(1,599)4.7 out of 5

Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals

Top It Call Logging Software Result from CRM

Also listed in Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking


Yann L.
YL
“Great Support & great tool!”
What do you like best about Close?

I have been using Close for about 10 months now in Sales. Like any software in the world, issues can arise, but what I can say is that the level of support has been excellent in such situations!

- The in-tool reporting is smooth & immediate,

- I always got fast answers by email and direct contact with the support team,

- Additionally, my company also has an account manager at Close, in case of bigger issues/escalations.

> At all times, we know we won't be left hanging which is very reassuring.

All of the above is also complemented by banners effectively visible on the software itself, whenever an issue is more globalised and worked on - here again, communication is key and if we know, it is already reassuring to read they're on it! Review collected by and hosted on G2.com.

What do you dislike about Close?

More visibility on the leads from the tasks pannel, directly from the inbox, would an amazing improvement. Even better if it allows us to filter/order, so we can give priority to some tasks over others without having to enter the lead itself. Review collected by and hosted on G2.com.

What problems is Close solving and how is that benefiting you?

As per the previous summary, the level of support has been key. Review collected by and hosted on G2.com.

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ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Top It Call Logging Software Result from IT Service Management (ITSM) Tools

Also listed in Incident Management, Configuration Management, Service Desk


Dhaval M.
DM
“ServiceNow for Customer experience improvement”
What do you like best about ServiceNow IT Service Management?

here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

it's give transprancy between user and techsupport, what every users facing issue the raise concern using ServiceNow and as techsupport team we will get alert as we already configured and we can write our troubleshooting steps in worknote tab which is visible to user with if we have configured alerts then user received email on our worknotes. so that user also happy to see we are working on his issue towards resolutions. Review collected by and hosted on G2.com.

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JustCall

JustCall

(2,080)4.3 out of 5

JustCall

(2,080)4.3 out of 5

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single

Top It Call Logging Software Result from Contact Center

Also listed in Cloud PBX Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing


Jonathan Killstring H.
JH
(Original )Information
“The only VOIP provider that made good on their pitch to us”
What do you like best about JustCall?

We have had just a heckin' rough time getting our telephony in Salesforce sorted out. JustCall is the one that actually allows us to review the sales team's calls with ease and speed. The transcription feature is genuinely useful.

Getting it set up was pretty painless, at least at a basic functionality level.

Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

Integration works smoothly enough, but some of the features are proving tricky to get talking to other APIs seamlessly. There's a bit of confusion between the SF Integration, the Chrome add-on, and the standalone dialer - but we have a nice system now with integrated pop-up, and the chrome extension.

My sales team is using this every day, and it doesn't strain under the weight.

There are a lot of structures that aren't immediately obvious when you're using the product, that you'll only run into when something stops working. Review collected by and hosted on G2.com.

What problems is JustCall solving and how is that benefiting you?

Connecting our sales team to interested buyers - and helping us analyze our team, and train them up accordingly. It's our cornerstone VOIP for a phone-based sales process.

We like it enough that we actually moved our support team over to the service as well: so that's handling support and repair queries as well. Review collected by and hosted on G2.com.

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Helpdesk 365

Helpdesk 365

(141)4.8 out of 5

Helpdesk 365

(141)4.8 out of 5

HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to

Top It Call Logging Software Result from Service Desk

Also listed in IT Service Management (ITSM) Tools, Help Desk, Customer Self-Service


DA
“This is an Exceptional and Reliable Helpdesk Ticketing Solution: Its Peformance Is Exceptional”
What do you like best about Helpdesk 365?

I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease .

Tickets are classified in a particular order such as time that it was placed, or how important it is .

Our employees get requests in their emails , without any difficulty.

Helpdesk 365 helps in knowing who is responsible for the tickets .

Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken .

The customer support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

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Nooks

Nooks

(483)4.8 out of 5

Nooks

(483)4.8 out of 5

Top It Call Logging Software Result from Auto Dialer

Also listed in Outbound Call Tracking, Virtual Workspaces


Ruth C.
RC
“Calling has never been so easy”
What do you like best about Nooks?

It is such an incredibly intuitive platform - between the ability to filter out office hours to the summary of conversations for coaching, using Nooks has meant calling has gone from taking hours in the day to maybe 1/2 hours max.It's an amazing way to collaborate with teammates and learn from one another on an interactive floor. It was extremely easy to enroll & link with our CRM - which has meant daily tasks are actually done on the day itself. I can definitely see this being my go to tool of choice everyday in 2025. Review collected by and hosted on G2.com.

What do you dislike about Nooks?

Nothing - so far everything has exceeded expectations & any issues are resolved by support ASAP Review collected by and hosted on G2.com.

What problems is Nooks solving and how is that benefiting you?

Nooks has meant collaboration and learning between colleagues is now intuitive and simple. You can make your dials in 1/4 of the time it would usually take meaning more time for revenue generating activites beyond this. Review collected by and hosted on G2.com.

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800.com

800.com

(442)4.7 out of 5

800.com

(442)4.7 out of 5

Get a toll-free number and increase your sales globally. Search, order and activate your unique number today!

Top It Call Logging Software Result from Inbound Call Tracking

Also listed in SMS Marketing


Cameron D.
CD
“A Great Phone Service in a Sea of Options”
What do you like best about 800.com?

The price first and foremost. But don't let that scare you. I was happy with the ability to search for a good vanity number for my business. From there I appreciated the fact that I was able to find a plan that fit my budget and usage trends. Under $10 a month for 1,000 minutes and 120 messages is great. Getting approved for SMS was a straightforward, yet necessary process that added a huge benefit to my company being able to communicate with existing and potential clients. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

Several interesting features require an upgrade to the pro plan. I don't use any of these, yet, but it would be nice to have some inclusions even at a limit like is the case with the number of minutes and text messages per month. Review collected by and hosted on G2.com.

What problems is 800.com solving and how is that benefiting you?

We needed a good vanity number that would primary serve for inbound and outbound SMS communication. We use the phone feature as well but we primarily wanted to allow clients to text us. Other platforms make this more challenging and therefore create the need for a service like 800.com Review collected by and hosted on G2.com.

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Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Top It Call Logging Software Result from Professional Services Automation

Also listed in IT Service Management (ITSM) Tools, Service Desk


Lokesh  S.
LS
(Original )Information
“Best MSP user request ticketing tool we have integrated with Datto RMM and ITGlue”
What do you like best about Autotask Professional Services Automation (PSA)?

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like:

Checklists and Documentation - It enables us to create checklists and upload screenshots and documents, ensuring easy access to crucial information.

Reporting - The reporting capabilities are excellent, allowing us to generate and share reports with our management team and clients as needed for example audit purpose.

24/7 Support - The support team is always available to assist us whenever required.

Ease of Use - The system is easy to implement and user-friendly, making it accessible for users with varying technical skills. Review collected by and hosted on G2.com.

What do you dislike about Autotask Professional Services Automation (PSA)?

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

What problems is Autotask Professional Services Automation (PSA) solving and how is that benefiting you?

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

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Salesloft

Salesloft

(4,109)4.5 out of 5

Salesloft

(4,109)4.5 out of 5

Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help mar

Top It Call Logging Software Result from Sales Engagement

Also listed in Sales Acceleration Platforms, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Email Tracking


Craig P.
CP
“Poor customer service, getting left behind in technology”
What do you like best about Salesloft?

Their native Saleforce integration is mediocre, but the competition has caught up. Review collected by and hosted on G2.com.

What do you dislike about Salesloft?

I have been a Salesloft customer for 3 years, things started out well but they never updated features or technology in that entire period. Outbound email best practices are not possible with Salesloft and it will ensure poor email deliverability, limited campaign options, and a lack of integrations to new sales tech

Worst of all was my customer service experience. I noticed an annual auto renewal hit my credit card and informed their billing and customer service immediately that I did not plan to renew and that I would like a refund. They refused completely and wouldn’t compromise in any way. They referenced an email about billing that went to my spam, this info in inaccessible on their platform, and they felt completely entitled to keep all of my annual fee.

Stay far away from Salesloft! Review collected by and hosted on G2.com.

What problems is Salesloft solving and how is that benefiting you?

Salesloft wants to be an enterprise sales solution and the goal is to create outbound efficiency. Many competitors solve that problem better. Review collected by and hosted on G2.com.

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WhatConverts

WhatConverts

(224)4.9 out of 5

WhatConverts

(224)4.9 out of 5

Call tracking is the center piece of the WhatConverts solution for agencies and companies that want to see the complete marketing picture. We go beyond phone call tracking to

Top It Call Logging Software Result from Inbound Call Tracking

Also listed in Marketing Analytics, Attribution


Donovan R.
DR
“Great and quick support from the WhatConverts team!”
What do you like best about WhatConverts?

We have been using WhatConverts for a few of our agency clients. Never had any major issues, their team sat down with us on request to walk us through the product, how we could optimise our setups and what other features were available.

Recently we put in a support request for a change we did not know was possible and the team not only got back to us extremely quickly, they also actioned the change across our account, saving us a ton of manual work. Super easy to use and quick for us to implement on our clients sites. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

At this stage we don't have much to talk about in terms of dislikes. We found their pricing. alittle confusing initially but once diving in, it makes a lot more sense. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

For a lot of our service based businesses, we find that it can be tricky to identify what calls are being placed, what specific service the user is calling about and what the final outcome was. With WhatConverts we not only know where the call came from, we also know how it went and what the outcome was without having to put extra admin on the sales staff. At the end of the month we get to have confidence in the metrics we are presenting to our clients. Review collected by and hosted on G2.com.

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Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.

Top It Call Logging Software Result from CRM

Also listed in Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence


Balamurugan P.
BP
(Original )Information
“Salesforce Sales Cloud Best CRM i ever seen”
What do you like best about Salesforce Sales Cloud?

The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Sales Cloud?

I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Day by day sales cloud helps our customers in increasing sales efficiency and sales growth. Through sales analytics it helps us to customize/enhance our business products to get reach in high level. Eventhough its providing a path to provide a support for those products as well via work order creation and assigning immediate technician to get that fixed. Sles cloud really helps our ORG to increase productivity and better relationship among customers. Review collected by and hosted on G2.com.

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Clari

Clari

(5,410)4.6 out of 5

Clari

(5,410)4.6 out of 5

With Clari, sales leaders get instant insight about their forecast and deal progress, with a direct line to reps to coach and align on next steps to close.

Top It Call Logging Software Result from Revenue Operations & Intelligence (RO&I)

Also listed in Business Scheduling, Sales Acceleration Platforms, Customer Revenue Optimization, Sales Engagement, AI Sales Assistant


Eric M.
EM
“Clari has met and exceed our expectations for our GTM Oganization”
What do you like best about Clari?

I really appreciate the simplicity of Clari. The tool is built in a way that makes it easy for everyone to use and understand. The new forecasting methodology has been well received by our teams, and the functionality is solid. Everything rolls up correctly, which is crucial for our weekly calls with the lines of business teams in the U.S. The visibility it provides, especially with the upsell tab, is also a big plus.

The support team at Clari has been top notch, our dedicated customer success manager has helped us navigate any roadblock we have faced so far! Review collected by and hosted on G2.com.

What do you dislike about Clari?

Before Clari, we had issues with our pipeline not rolling up correctly, especially in the UK. This caused a lot of headaches and made it difficult to trust the data. With Clari, we've been able to address these issues. The tool has helped us ensure that our data is accurate and that everything is rolling up as it should. This has made our forecasting calls more efficient and has given our team confidence in the data they're seeing. Additionally, the ability to hide tabs until we're ready to use them has been helpful as we roll out new processes. Overall, Clari has streamlined our forecasting and made it easier to manage our pipeline." Review collected by and hosted on G2.com.

What problems is Clari solving and how is that benefiting you?

Prdictability and visibility into our sales funnell for accurate forecasting, without Clarai we would be running manual reports in excel which can cause inconsitincies with how different teams report sales metrics, with Clari we get everything underone roof without having to manually pull reports Review collected by and hosted on G2.com.

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Siit

Siit

(25)5.0 out of 5

Siit

(25)5.0 out of 5

Siit provides the power to HR & IT teams to build meaningful and lasting relationships with their employees. By providing the first dedicated internal help desk, it is now p

Top It Call Logging Software Result from HR Service Delivery

Also listed in Service Desk


Mickael B.
MB
“Transforming My Daily Work Experience”
What do you like best about Siit?

I have been using SIIT for a while now, and it has significantly improved my daily work experience. This software is incredibly simple to use and extremely useful. The AI works exceptionally well and is very intuitive.

With SIIT, I no longer have to wait for days to get a response from HR, nor do I need to bother them with every little question. The tools are well-connected, and I can conveniently use it through Slack or Teams.

I would like to commend the team behind SIIT for their outstanding work. This software has truly made a difference in my daily workflow. Review collected by and hosted on G2.com.

What do you dislike about Siit?

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

What problems is Siit solving and how is that benefiting you?

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

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TeleCMI

TeleCMI

(182)4.8 out of 5

TeleCMI

(182)4.8 out of 5

TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours.

Top It Call Logging Software Result from VoIP

Also listed in Contact Center, Outbound Call Tracking, Cloud PBX Platforms


Niladri  D.
ND
(Original )Information
“TeleCMI: The All-in-One Cloud Telephony Platform”
What do you like best about TeleCMI?

We appreciate TeleCMI for its easy-to-design IVR flows that enhance customer experience.

Our API platform is integrated with TeleCMI, which makes it easier for us to seamlessly integrate with TeleCMI.

As a CRM provider, we offer an additional facility to directly make calls from our CRM. TeleCMI provides such an SDK facility.

Also we get the prompt support from TeleCMI team which is more helping us Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Looking for App name filter in the dashboard. Other than that it is easy to use platform. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

TeleCMI solves the problem of making calls from Neodove crm with that the call activity will be directly pushed to the CRM.

This helps to manage everything from the one singel crm dashboard Review collected by and hosted on G2.com.

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Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad prod

Top It Call Logging Software Result from VoIP

Also listed in UCaaS Platforms, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, Feedback Analytics


SM
“Quick, painless setup, even for non-tech savvy folks”
What do you like best about Dialpad Connect?

Reasonable pricing that works well on solopreneur and/or startup budget. The onboarding call was also quite helpful. The call/voice quality was excellent! Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

More of a nitpick, really, but I hope there's a more pared-down version of the product. We're basically just looking for a phone and SMS app for our client success team, so we don't really have a need for the other features.

Also, we couldn't use the office number to register a WhatsApp Business account. We would have loved to use the same number across all our comms channels so we won't need to expose our team members' personal information. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

We needed a simple, affordable, tech newbie-friendly calling solution to reach our Australian clientbase without worrying about expiring credits, maintaining a plan AND a calling credit, or setting up complicated phone systems for our remote team members scattered across the continent. Review collected by and hosted on G2.com.

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Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

Top It Call Logging Software Result from Contact Center

Also listed in Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Outbound Call Tracking


Vikram K.
VK
“One the best user friendly telephony cloud software”
What do you like best about Ozonetel CloudAgent?

We have started using Ozonetel from last 6 months. The best thing about this tool is it's ease of use for an end user. It's UI is very clean and smooth with so many DIY features. Minimal training is needed for any new user before they start using this tool Review collected by and hosted on G2.com.

What do you dislike about Ozonetel CloudAgent?

Based on my past 6 month of experience of using Ozonetel, there are not any major significant thing which I dislike about Ozonetel. One thing fir which I have a little concern is downtime which happens sometime. Though it's not significantly high but would like it to reduce to almost zero. Review collected by and hosted on G2.com.

What problems is Ozonetel CloudAgent solving and how is that benefiting you?

We are using Ozonetel primarily for telephony need of our contact centre. We have moved from on prem services to Ozonetel cloud telephony services. It's providing us various capabilities such as different dialing mode, multi communication channel, IVR designer etc. Now, we have unified all the communication services to a single platfome resulting in less efforts and confusion for our agents. Review collected by and hosted on G2.com.

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