It Call Logging Software

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

Everyday I feel like I encounter new bugs with the platform. For instance, today I had to refresh my Sales Hub to make each incremental phone call since it would not load. There's always a new bug with the platform, some days worse than others.

Also, not sure why updates (to lists, sequence enrollments etc.) show up 15-30 seconds delayed, but it always makes me second guess if I've done something correctly or not. As someone who is meticulous about organization and outreach procedure, Hubspot is incredibly limited for enriching data with custom fields and using those in outreach efforts. I've been using the platform for just over 2 months, and I have an entire Google doc where I vent about frustrating experiences on the platform. It's fine if it's a one-off thing, but as I'm repetitively prospecting, these tiny details really get annoying.

Here's the start of the list:

Sometimes, when I’m going through calls, it brings up the old contact after I’ve completed the task

Always need to switch to Mobile Phone Number

Contacts I’ve unenrolled still are being assigned tasks and appear

To modify a tiny detail in my sequence I need to start all over, unenroll, re-enroll... Review collected by and hosted on G2.com.

A platform to stay organized and share results with colleagues Review collected by and hosted on G2.com.

We tried the Convert Assist, and I think it's a great tool. However, it has to be viewed on an individual basis, and we don't give everyone access to CallRail. Doing some sort of bulk search could also be helpful. I think we need to integrate it with Salesforce as a next step in order to really take advantage of some of the functionality. Review collected by and hosted on G2.com.

CallRail has helped to identify two issues we were having. One was with forms not making it into Salesforce. Another was that calls to one of our brands weren't being answered. It has also helped us to identify numerous coaching opportunities with our sales team. Lastly, albeit very manual and time-consuming, it has helped us with some marketing attribution. Review collected by and hosted on G2.com.

Sometimes it acts slow or acts like it's lagging or something usually have to refresh the page to get it to work properly again but this happens rarely. Review collected by and hosted on G2.com.

Helping us Account Exectives & Customer Success Managers increase customer engagement getting complete overview of past communications. sending automated bulk emails or even single emails right when I am at a lead. I could just choose from the templates and get it sorted. It saves a lot of time by these very needy small features. Review collected by and hosted on G2.com.

I honestly cannot think of a single thing I dislike about OpenPhone. I suppose one small annoyance is that the Contacts list is sorted alphabetically by First Name instead of Last Name and I am not sure how to change that or if it can be change. But you can still search the contact list by typing in a last name so it still isn't much of a drawback. Review collected by and hosted on G2.com.

We wanted a way to be able to communicate with our guests without having to use a landline or give out our personal cell phone numbers. OpenPhone allows us to make and answer calls from our cell phones without having to give up our personal numbers. It also has the added bonus of allowing us to track our conversations with guests and pick up right where we left off. This is a highly useful communication for remote work. Review collected by and hosted on G2.com.

After using this tool from a long time i felt that for checking all the tickets the page can be load more faster other than this i am happy to use the tool. Review collected by and hosted on G2.com.

Servicenow IT service is solving my day to day concerns by providing all the data at one place, also it is very easy to take out the report after creating filters which helps the developer. Before using this tool, i was keeping the track of all the issues manually in google sheets and also it was very hard to keep the track of all the tickets and couldnt get the graphical representation of the same. Review collected by and hosted on G2.com.

No AI model in french and also i would develop a little more native features with zoho crm (but still 5x more complete then competitors) Review collected by and hosted on G2.com.

JustCall has completely streamlined our workflow with their disposition code integration. We were able to automate follow-up actions seamlessly by connecting disposition codes with Zapier, saving us hours of manual work. For example, every time a call is tagged with a specific disposition, it automatically triggers tasks like updating CRM records, sending follow-up emails, or creating tickets. This level of automation ensures nothing falls through the cracks, allowing our team to focus on more important tasks while maintaining a smooth and efficient process. Review collected by and hosted on G2.com.

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

I wish there were design layouts and more ways to personalize the look of the email on Salesloft. This is something our marketing team would like to integrate into our emails as we have a common template that is used across all other outreach. Review collected by and hosted on G2.com.

Salesloft helps me keep track of my calls, activities and emails to ensure I am hitting and exceeding my KPIs.

Salesloft helps me be reflective on my conversations.

Salesloft helps me to keep track of every outreach done to a contact.

Salesloft templates help me see the analytics of what emails are high performing and ways I can increase click, open and response rates.

Salesloft helps me collaborate with my team on email templates they create and cadances my BDR Manager wants us to push into market.

Salesloft helps me set reminders to follow up on clients that want to reconnect in 6-12 months without having to record that information in another spot that would likely be forgotten. It keeps me organizaed. Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

At this stage we don't have much to talk about in terms of dislikes. We found their pricing. alittle confusing initially but once diving in, it makes a lot more sense. Review collected by and hosted on G2.com.

For a lot of our service based businesses, we find that it can be tricky to identify what calls are being placed, what specific service the user is calling about and what the final outcome was. With WhatConverts we not only know where the call came from, we also know how it went and what the outcome was without having to put extra admin on the sales staff. At the end of the month we get to have confidence in the metrics we are presenting to our clients. Review collected by and hosted on G2.com.

no pressing downsides.. eveytime i've had an issue they are very quick to answer and problem solve! Review collected by and hosted on G2.com.

call efficiency and time. also being able to see and be with my team while still calling and working! Review collected by and hosted on G2.com.

I guess when you scale a company it comes with a set of challenges. Clari has a support portal where you can raise tickets. I thinks it would be even more helpful if we could receive a call from Clari support team if needed instead of strict email communications. Review collected by and hosted on G2.com.

Clari helps us save hours of time since we do not have to listen to an entire call to find out what actually happened on a call. It has helped us scale our quality process and also given tools to widen our visibility on calls that are in a foreign (non-English) language. Review collected by and hosted on G2.com.

More of a nitpick, really, but I hope there's a more pared-down version of the product. We're basically just looking for a phone and SMS app for our client success team, so we don't really have a need for the other features.

Also, we couldn't use the office number to register a WhatsApp Business account. We would have loved to use the same number across all our comms channels so we won't need to expose our team members' personal information. Review collected by and hosted on G2.com.

We needed a simple, affordable, tech newbie-friendly calling solution to reach our Australian clientbase without worrying about expiring credits, maintaining a plan AND a calling credit, or setting up complicated phone systems for our remote team members scattered across the continent. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

There are areas where improvements could be made, particularly in billing report and invoice generation.

Some customization requests also take longer than expected. Review collected by and hosted on G2.com.

The solution addresses the challenge we previously faced of relying on an on-premises system with limited local number availability for international markets.

With TeleCMI’s we now have access to local numbers in various countries and can fully monitor calls with detailed reporting. Now we can efficiently track call data and improve customer engagement across global markets Review collected by and hosted on G2.com.

Sometimes the users feel that the UI of this platform is not easy to navigate.

This platform supports low-code tools but they sometimes not fully address all business needs without more advanced coding. Review collected by and hosted on G2.com.

Our main problem was regarding Customer Data Management which we used to do manually, leading to inefficiency and highly time consuming. This platform provides Centralized Customer Data Management which helped us to solve our main issue of managing the data. Along with this, they also provide variety of powerful tools to help our business. Review collected by and hosted on G2.com.

Pricing: While the service is good, it is slightly more expensive than some competitors, which might be a consideration for small businesses on a tight budget. Review collected by and hosted on G2.com.

User-Friendly Interface: The platform is straightforward to set up and navigate, even for someone with minimal tech experience.

Virtual Phone Numbers: Having access to toll-free numbers gives my business a more professional image, and the call-forwarding features work seamlessly.

Call Tracking and Analytics: The analytics dashboard provides valuable insights into call performance and helps us optimize our customer interactions.

Customization Options: I appreciate the ability to personalize voicemail greetings and set up call routing tailored to my business needs. Review collected by and hosted on G2.com.

the only downfall is the phone app is still in the beginning stages, so its a bit basic. Mainly used for when you're away from the computer to pick up calls or quick sms responses. Review collected by and hosted on G2.com.

We enjoy the seamless integration with our CRM (hubspot) and allowing for automations through the crm too. Review collected by and hosted on G2.com.