Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Also listed in IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service
Freshservice has a default template when creating a new task or user story. Also we use the analytics chart for stories breakdown by user and burnt down charts are very effective. We integrated freshservice with slack and outlook so whenever there is an update on the ticket, the watchers will be notifiied and take action immediately. Review collected by and hosted on G2.com.
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr
Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management
Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.
Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust
Also listed in Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement
I like how hubspot is able to link with our other platform like gong and twilio. I also like how hubspot has so many features that aren't just a CRM and allows me to market to others. Review collected by and hosted on G2.com.
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide,
Also listed in Online Form Builder, Outbound Call Tracking, Marketing Analytics, Lead Capture, Attribution
CallRail has been a game changer and lifesaver for us. It has helped to identify several issues with our intake (forms and calls). Being able to transcribe calls and search is a great feature. It helps us with marketing attribution for our direct mail campaigns and with training salespeople on what to say and not say. It was super fast and easy to set up, creating new numbers is easy. I like that it alerts you to when numbers are cycling too quickly. I had no idea CallRail would prove to be such a valuable tool for us, and I use it almost daily. Review collected by and hosted on G2.com.
OpenPhone is the new phone for business. It comes with powerful calling, messaging, and a lightweight CRM. Works great for individuals and teams. It allows you to share a phon
Also listed in Outbound Call Tracking, Google Workspace Communication Tools
OpenPhone updates quickly, and keeps up with new technology available. The ability to direct call-flows to team members while automating other processes has been a game-changer for us, along with being so easy to show our new team members how to use. AI summary of calls and transcripts make day-to-day call management a breeze! On top of that, customer service is worlds better than many other similiar providers. Review collected by and hosted on G2.com.
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals
Also listed in Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking
I have been using Close for about 10 months now in Sales. Like any software in the world, issues can arise, but what I can say is that the level of support has been excellent in such situations!
- The in-tool reporting is smooth & immediate,
- I always got fast answers by email and direct contact with the support team,
- Additionally, my company also has an account manager at Close, in case of bigger issues/escalations.
> At all times, we know we won't be left hanging which is very reassuring.
All of the above is also complemented by banners effectively visible on the software itself, whenever an issue is more globalised and worked on - here again, communication is key and if we know, it is already reassuring to read they're on it! Review collected by and hosted on G2.com.
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Also listed in Incident Management, Configuration Management, Service Desk
here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Review collected by and hosted on G2.com.
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single
Also listed in Cloud PBX Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing
We have had just a heckin' rough time getting our telephony in Salesforce sorted out. JustCall is the one that actually allows us to review the sales team's calls with ease and speed. The transcription feature is genuinely useful.
Getting it set up was pretty painless, at least at a basic functionality level.
Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues. Review collected by and hosted on G2.com.
HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to
Also listed in IT Service Management (ITSM) Tools, Help Desk, Customer Self-Service
I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease .
Tickets are classified in a particular order such as time that it was placed, or how important it is .
Our employees get requests in their emails , without any difficulty.
Helpdesk 365 helps in knowing who is responsible for the tickets .
Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken .
The customer support is amazing. Review collected by and hosted on G2.com.
Also listed in Outbound Call Tracking, Virtual Workspaces
It is such an incredibly intuitive platform - between the ability to filter out office hours to the summary of conversations for coaching, using Nooks has meant calling has gone from taking hours in the day to maybe 1/2 hours max.It's an amazing way to collaborate with teammates and learn from one another on an interactive floor. It was extremely easy to enroll & link with our CRM - which has meant daily tasks are actually done on the day itself. I can definitely see this being my go to tool of choice everyday in 2025. Review collected by and hosted on G2.com.
Get a toll-free number and increase your sales globally. Search, order and activate your unique number today!
Also listed in SMS Marketing
The price first and foremost. But don't let that scare you. I was happy with the ability to search for a good vanity number for my business. From there I appreciated the fact that I was able to find a plan that fit my budget and usage trends. Under $10 a month for 1,000 minutes and 120 messages is great. Getting approved for SMS was a straightforward, yet necessary process that added a huge benefit to my company being able to communicate with existing and potential clients. Review collected by and hosted on G2.com.
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
Also listed in IT Service Management (ITSM) Tools, Service Desk
Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.
Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.
We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like:
Checklists and Documentation - It enables us to create checklists and upload screenshots and documents, ensuring easy access to crucial information.
Reporting - The reporting capabilities are excellent, allowing us to generate and share reports with our management team and clients as needed for example audit purpose.
24/7 Support - The support team is always available to assist us whenever required.
Ease of Use - The system is easy to implement and user-friendly, making it accessible for users with varying technical skills. Review collected by and hosted on G2.com.
Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help mar
Also listed in Sales Acceleration Platforms, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Email Tracking
Their native Saleforce integration is mediocre, but the competition has caught up. Review collected by and hosted on G2.com.
Call tracking is the center piece of the WhatConverts solution for agencies and companies that want to see the complete marketing picture. We go beyond phone call tracking to
Also listed in Marketing Analytics, Attribution
We have been using WhatConverts for a few of our agency clients. Never had any major issues, their team sat down with us on request to walk us through the product, how we could optimise our setups and what other features were available.
Recently we put in a support request for a change we did not know was possible and the team not only got back to us extremely quickly, they also actioned the change across our account, saving us a ton of manual work. Super easy to use and quick for us to implement on our clients sites. Review collected by and hosted on G2.com.
Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.
Also listed in Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence
The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.
With Clari, sales leaders get instant insight about their forecast and deal progress, with a direct line to reps to coach and align on next steps to close.
Also listed in Business Scheduling, Sales Acceleration Platforms, Customer Revenue Optimization, Sales Engagement, AI Sales Assistant
I really appreciate the simplicity of Clari. The tool is built in a way that makes it easy for everyone to use and understand. The new forecasting methodology has been well received by our teams, and the functionality is solid. Everything rolls up correctly, which is crucial for our weekly calls with the lines of business teams in the U.S. The visibility it provides, especially with the upsell tab, is also a big plus.
The support team at Clari has been top notch, our dedicated customer success manager has helped us navigate any roadblock we have faced so far! Review collected by and hosted on G2.com.
Siit provides the power to HR & IT teams to build meaningful and lasting relationships with their employees. By providing the first dedicated internal help desk, it is now p
Also listed in Service Desk
I have been using SIIT for a while now, and it has significantly improved my daily work experience. This software is incredibly simple to use and extremely useful. The AI works exceptionally well and is very intuitive.
With SIIT, I no longer have to wait for days to get a response from HR, nor do I need to bother them with every little question. The tools are well-connected, and I can conveniently use it through Slack or Teams.
I would like to commend the team behind SIIT for their outstanding work. This software has truly made a difference in my daily workflow. Review collected by and hosted on G2.com.
TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours.
Also listed in Contact Center, Outbound Call Tracking, Cloud PBX Platforms
We appreciate TeleCMI for its easy-to-design IVR flows that enhance customer experience.
Our API platform is integrated with TeleCMI, which makes it easier for us to seamlessly integrate with TeleCMI.
As a CRM provider, we offer an additional facility to directly make calls from our CRM. TeleCMI provides such an SDK facility.
Also we get the prompt support from TeleCMI team which is more helping us Review collected by and hosted on G2.com.
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad prod
Also listed in UCaaS Platforms, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, Feedback Analytics
Reasonable pricing that works well on solopreneur and/or startup budget. The onboarding call was also quite helpful. The call/voice quality was excellent! Review collected by and hosted on G2.com.
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Also listed in Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Outbound Call Tracking
We have started using Ozonetel from last 6 months. The best thing about this tool is it's ease of use for an end user. It's UI is very clean and smooth with so many DIY features. Minimal training is needed for any new user before they start using this tool Review collected by and hosted on G2.com.