It Call Logging Software

I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line. Review collected by and hosted on G2.com.

Atera provides us with our ticketing system. From here we use the Splashtop and remote on users' computers to solve their issues. Review collected by and hosted on G2.com.

if we require more feqtures like automation, it comes with additional cost. It gets expensive too quickly Review collected by and hosted on G2.com.

It was easy for sales team to do email follow-ups through automated emails and sequences. It was easier to build better conversations due to tracking of email and how many times the emails are being opened as well as if the links on thye emails were cliecked. This gives good indication to the sales team whether the procpects are interedted in the products and servoces Review collected by and hosted on G2.com.

At first, the price tag seemed pretty high. But considering the calue, close delivers, im ok with that after all.

I Would have wished for maybe a call to set up everything, getting some tips and best pracises.

Maybe an integrated AI, trained specially for cold mails would be great, i am using Chat GPT for that part. The integrated AI is okay, but not as capable as for example Chat GPT. Review collected by and hosted on G2.com.

Keeping track of our current opportunities; automating our mail marketing; being able to work together on leads Review collected by and hosted on G2.com.

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

We tried the Convert Assist, and I think it's a great tool. However, it has to be viewed on an individual basis, and we don't give everyone access to CallRail. Doing some sort of bulk search could also be helpful. I think we need to integrate it with Salesforce as a next step in order to really take advantage of some of the functionality. Review collected by and hosted on G2.com.

CallRail has helped to identify two issues we were having. One was with forms not making it into Salesforce. Another was that calls to one of our brands weren't being answered. It has also helped us to identify numerous coaching opportunities with our sales team. Lastly, albeit very manual and time-consuming, it has helped us with some marketing attribution. Review collected by and hosted on G2.com.

I don't like that in order to invite another team member and add a secondary number they have to use the sample email domain to get invited. My wife and I run a small buisness and only need 1 email. I want to invite her and add a number so it can ring her AFTER it rings me for customer calls. But because we don't want to create another email we must share a single account. Review collected by and hosted on G2.com.

Allowing my wife/partner to both be in sync when staying up to date on customer calls, conversations, and txt messages. Before we had to constantly update each other and now we can work seamlessly and know that we are both in the loop. Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

My overall experience with justcall is quite satisfying just one thing I would not say that I dislike rather I would say I don't find it efficient is i don't want to go on multiple tabs to access it will be great if I find everything in one tab. Apart from this I am enjoying my work with justcall, no more further complaints to do, I just love using justcall. Review collected by and hosted on G2.com.

Just call is doing emmense enhancement when it comes to calling. From making end to end calls to live chats to video conferencing, you guys are doing great. It has made calling world easy. Review collected by and hosted on G2.com.

There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.

Effectively working together on many tassk and tickets. Review collected by and hosted on G2.com.

I wish there were design layouts and more ways to personalize the look of the email on Salesloft. This is something our marketing team would like to integrate into our emails as we have a common template that is used across all other outreach. Review collected by and hosted on G2.com.

Salesloft helps me keep track of my calls, activities and emails to ensure I am hitting and exceeding my KPIs.

Salesloft helps me be reflective on my conversations.

Salesloft helps me to keep track of every outreach done to a contact.

Salesloft templates help me see the analytics of what emails are high performing and ways I can increase click, open and response rates.

Salesloft helps me collaborate with my team on email templates they create and cadances my BDR Manager wants us to push into market.

Salesloft helps me set reminders to follow up on clients that want to reconnect in 6-12 months without having to record that information in another spot that would likely be forgotten. It keeps me organizaed. Review collected by and hosted on G2.com.

Only downside i can think of is the lack of being able to delete a lead out of the system. But that is a very specific problem, since i had to make a few testing leads when testing the API so those are just in there now. Review collected by and hosted on G2.com.

Being able to have a central place to see detailed information on our leads. Review collected by and hosted on G2.com.

I wish the history of the prospect/account would pull up automatically/easier when I call. At times, it will only show that when I last contacted the prospect but not show when my BDR did. So I called a prospect that said no to a meeting with my BDR the day before. I definitely could've done a little more digging but I would've liked that info readily accessible on the account page.

However, I feel like I'm nitpicking as I've had a good overall experience with using Nooks. Review collected by and hosted on G2.com.

Prospect connect rate. It's helping me connect with prospects at a higher reate due to the tool that allows me to dial from various numbers. Review collected by and hosted on G2.com.

The only thing I dislike about service now is its high cost. ServiceNow can be expensive, especially for smaller organizations. Review collected by and hosted on G2.com.

From what I have discovered so far, traditional IT processes can involve a lot of manual tasks, like assigning tickets, tracking issues, and updating documentation, which can lead to errors, delays, and frustration for both IT teams and users.

coming to the improvement what i suggest is IT issues and outages can disrupt operations, impact productivity, and reduce customer satisfaction if not resolved quickly. Review collected by and hosted on G2.com.

Based on my past 6 month of experience of using Ozonetel, there are not any major significant thing which I dislike about Ozonetel. One thing fir which I have a little concern is downtime which happens sometime. Though it's not significantly high but would like it to reduce to almost zero. Review collected by and hosted on G2.com.

We are using Ozonetel primarily for telephony need of our contact centre. We have moved from on prem services to Ozonetel cloud telephony services. It's providing us various capabilities such as different dialing mode, multi communication channel, IVR designer etc. Now, we have unified all the communication services to a single platfome resulting in less efforts and confusion for our agents. Review collected by and hosted on G2.com.

While the platform performs excellently, we’d appreciate more advanced reporting features built into the interface without needing custom development Review collected by and hosted on G2.com.

Its seamless integration and advanced call management improve customer interactions and operational efficiency. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

The Kixie PowerDialer has unfortunately fallen short in delivering a reliable and efficient experience for our team. We've faced constant crashes while attempting to upload call lists, an issue that has persisted for over two weeks. Additionally, login problems and frequent crashes during dialing have significantly disrupted our workflow. Instead of receiving timely support to address these issues, we've been met with short, unhelpful responses through the Jira ticketing system, rather than the option for a quick call to resolve our concerns. This level of service has been incredibly disappointing, leaving us frustrated and questioning the platform's reliability and commitment to customer satisfaction. Review collected by and hosted on G2.com.

We use it to prospect potential D2C customers. Review collected by and hosted on G2.com.

We are using an company built CRM that cannot integrate with flashrev. That is one of the asks. Review collected by and hosted on G2.com.

I had to scour the web and use LinkedIn sales navigator to find data. With flashrev a list can be created based on intent and other inputs like location, job title etc.

Once the list is created, the parallel dialer helps to make up to 10X calls at the same time and gives AI generated information about the prospect when the call is answered. Review collected by and hosted on G2.com.

To be honest, I have not yet experienced any bad experiences with this company. Overall I have been very pleased with their technological platform and call-forwarding features. I really enjoy their seamless app on iphone. Its ease of integration is perfect! Review collected by and hosted on G2.com.

800.com is providing flexibility, convenience and overall good service to my company. I enjoy setting up the call waiting and music features on my account. The management of the account is also very simple to use. Plus, The user friendly interface is simple and straight forward. I enjoy the background music. Review collected by and hosted on G2.com.

Even the main aspects are easy to find, it may be complicated to find some pieces of info because it depends on the implementation that the company did.

There are aspect of the sales process that are not really into sales cloud as quoting and you may lost the feeling of working on the same platform once that you reach that point. Review collected by and hosted on G2.com.

I have worked with Salesforce for over 10 years and it is the solution that allows me to track my sales activities. I register all the activities that I do with my partners in customers while I can keep working on the opportunities. From Salesforce, I track and create new pipeline and I manage the new leads coming from the marketing team. Review collected by and hosted on G2.com.