It Call Logging Software

FreshService has some rough edges that I wish were polished out some. The analytics/reporting is a bit clunky. Review collected by and hosted on G2.com.

We use Freshservice across our global operations, both as an IT service management (ITSM) and IT asset management (ITAM) tool, and as a ticketing system for multiple business departments. For IT, it helps us keep track of incidents, service requests, and assets in one place, making it easier to stay organized and respond quickly. The asset management side is a huge help for tracking hardware, software, and licenses across different locations, especially when it comes to audits and renewals. Other teams like HR, Facilities, and Finance also use Freshservice for handling internal requests. Having everything in one system makes it easier for employees to get the help they need without bouncing between different tools. Plus, the reporting features give us a clear view of service performance across teams. Overall, Freshservice helps keep things running smoothly, improves response times, and makes life easier for both our IT team and other departments. Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

They still dont have a way to show how much your pipeline has increased or decreased over time. For example, if I just wanted to see how many dollars were added in a single month, this tool cant do that. There are a lot of clunky work-arounds but they still wont give you the exact data you are looking for. Review collected by and hosted on G2.com.

A one stop shop that gives me almost everything that I need to run my sales organization. I can track overall sales pipeline and the individual metrics for each of my sales reps. Review collected by and hosted on G2.com.

Honestly, I wish there was a better way to organize it. It's really hard to stay organized with companies that I currently am partnered with, homeowners that I'm working on estimates for keeping those organized with all the cold calls that I do is really hard. It would be helpful if you could put people in different folders or areas. Review collected by and hosted on G2.com.

I think that the idea with tags is a great idea, but being able to put contacts in different folders would be extremely helpful. I feel like I forget about certain homeowners and following up with certain important companies due to the mix with the cold calls on some of my new companies Review collected by and hosted on G2.com.

I would love some more native integration with other common sales channels, for example LinkedIn. Review collected by and hosted on G2.com.

Our sales team relies heavily on using the phone in our sales funnel, and the auto dialer feature of Close really added some quality of life. Together with the smart views we are able to call exactly the leads we want to reach without much effort. Review collected by and hosted on G2.com.

UX/UI I think can be a better bit better. Buts its pretty easy to use/ 8/10 Review collected by and hosted on G2.com.

CallRail helps us track and analyze our marketing spend across multiple channels.

The platform’s call summaries and analytics help us quickly assess call quality, ensuring that we're investing in the right marketing strategies. Review collected by and hosted on G2.com.

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.

it's give transprancy between user and techsupport, what every users facing issue the raise concern using ServiceNow and as techsupport team we will get alert as we already configured and we can write our troubleshooting steps in worknote tab which is visible to user with if we have configured alerts then user received email on our worknotes. so that user also happy to see we are working on his issue towards resolutions. Review collected by and hosted on G2.com.

Integration works smoothly enough, but some of the features are proving tricky to get talking to other APIs seamlessly. There's a bit of confusion between the SF Integration, the Chrome add-on, and the standalone dialer - but we have a nice system now with integrated pop-up, and the chrome extension.

My sales team is using this every day, and it doesn't strain under the weight.

There are a lot of structures that aren't immediately obvious when you're using the product, that you'll only run into when something stops working.

It's honestly a little janky in places; the amount of things that I need to contact support to do for me, instead of just letting an admin do it? It's not my favorite.

We've actually had a stretch of difficulty with porting in numbers - things that had historically not taken that long, now taking multiple weeks. Review collected by and hosted on G2.com.

Connecting our sales team to interested buyers - and helping us analyze our team, and train them up accordingly. It's our cornerstone VOIP for a phone-based sales process.

We like it enough that we actually moved our support team over to the service as well: so that's handling support and repair queries as well. Review collected by and hosted on G2.com.

I tend to go over my call lists faster, this might be also bc of the fast way the platform dials and connects, compared to other dialers I've used Review collected by and hosted on G2.com.

Increasing efficient and effective prospecting. Review collected by and hosted on G2.com.

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

Several interesting features require an upgrade to the pro plan. I don't use any of these, yet, but it would be nice to have some inclusions even at a limit like is the case with the number of minutes and text messages per month. Review collected by and hosted on G2.com.

We needed a good vanity number that would primary serve for inbound and outbound SMS communication. We use the phone feature as well but we primarily wanted to allow clients to text us. Other platforms make this more challenging and therefore create the need for a service like 800.com Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

I have been a Salesloft customer for 3 years, things started out well but they never updated features or technology in that entire period. Outbound email best practices are not possible with Salesloft and it will ensure poor email deliverability, limited campaign options, and a lack of integrations to new sales tech

Worst of all was my customer service experience. I noticed an annual auto renewal hit my credit card and informed their billing and customer service immediately that I did not plan to renew and that I would like a refund. They refused completely and wouldn’t compromise in any way. They referenced an email about billing that went to my spam, this info in inaccessible on their platform, and they felt completely entitled to keep all of my annual fee.

Stay far away from Salesloft! Review collected by and hosted on G2.com.

Salesloft wants to be an enterprise sales solution and the goal is to create outbound efficiency. Many competitors solve that problem better. Review collected by and hosted on G2.com.

At this stage we don't have much to talk about in terms of dislikes. We found their pricing. alittle confusing initially but once diving in, it makes a lot more sense. Review collected by and hosted on G2.com.

For a lot of our service based businesses, we find that it can be tricky to identify what calls are being placed, what specific service the user is calling about and what the final outcome was. With WhatConverts we not only know where the call came from, we also know how it went and what the outcome was without having to put extra admin on the sales staff. At the end of the month we get to have confidence in the metrics we are presenting to our clients. Review collected by and hosted on G2.com.

I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.

Day by day sales cloud helps our customers in increasing sales efficiency and sales growth. Through sales analytics it helps us to customize/enhance our business products to get reach in high level. Eventhough its providing a path to provide a support for those products as well via work order creation and assigning immediate technician to get that fixed. Sles cloud really helps our ORG to increase productivity and better relationship among customers. Review collected by and hosted on G2.com.

We have been using TeleCMI for past 5 years but still no dislike. The System is running smooth. Review collected by and hosted on G2.com.

It helps to manage all the call details directly from the CRM. It benefiting us to have a disposition and have remarks at one place Review collected by and hosted on G2.com.

My frustration is with the UI. It feels very clonky and a lot of times for me groove is frequently saying an issue has occured with that little issue pop up when I'm about my normal business and then I have to stop using groove and do something else until the engineering team resolves it.

And parts of the UI seem counterintuitive and difficult.

Heres to name a few to start:

- SO many times I've started creating a flow and I accidentally x out of the screen and lose what I created. Wish the flow would save automactically as I'm building it out step by step.

- It's really easy to lose track of contacts who bounce on a flow and it gets complicated really quick between removed, bounced, exited, completed, etc. to keep things straight.

- I understand the purpose of global standards but would like to make a few exceptions to a few flows ex. we have a global standard to kick people out of a flow when they respond but when im sending out a monthly newsletter to my clients and prospects (regardless if they resond or not) i'm not able to do that very easily carrying the same audience across a multi-step flow Review collected by and hosted on G2.com.

it solves:

- sending hundreds of emails + newsletters in bulk saving me hours if not days of time

- automating templeted emails i send frequently ad hoc Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

More of a nitpick, really, but I hope there's a more pared-down version of the product. We're basically just looking for a phone and SMS app for our client success team, so we don't really have a need for the other features.

Also, we couldn't use the office number to register a WhatsApp Business account. We would have loved to use the same number across all our comms channels so we won't need to expose our team members' personal information. Review collected by and hosted on G2.com.

We needed a simple, affordable, tech newbie-friendly calling solution to reach our Australian clientbase without worrying about expiring credits, maintaining a plan AND a calling credit, or setting up complicated phone systems for our remote team members scattered across the continent. Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex, I would like to be able to do it easily as well as customize colors like in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computer equipment, which facilitates decision-making. Review collected by and hosted on G2.com.