Issue Tracking Software

I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Review collected by and hosted on G2.com.

We are a global company working across many time frames, Monday.com helps us communicate about projects, workflows and our accounts receivable system. It allows me to quickly see project updates, status and timeframes. I can easily communicate with our operations team about incoming projects - giving them visibily to the sales pipeline. Review collected by and hosted on G2.com.

- Sometimes, you need to refresh the page for the latest updates to be visible.

- Board view has been slow to update more recently, but issue gets fixed with a refresh

- ClickUp does have some out-of-the-box templates you can use to start right away, if you are part of a larger team or if your use cases are a bit more complex, implementation on your own can be quite tricky.

- If you are an Enterprise company like us and have very strict IT security policies, you might have trouble leveraging some of the integrations that ClickUp offers with other products, however that can vary depending on the company's internal policies. Review collected by and hosted on G2.com.

- Improved cross-team collaboration and productivity

- Single source of truth for our projects and activities, no longer distributing the communication on multiple platforms, making it easier to keep track of updates.

- Transparent ticketing system and ticket management for marketing teams

- More visibility over marketing planning which decreases likelihood of cross-overs in terms of activities that are targeting similar audiences. Review collected by and hosted on G2.com.

Setting up pages and linking data based can be a bit tricky. I'd love if I could not only ask the AI to help me with written content, but also with page setups. It doesn't have to be anything fancy, but it would be great if the tool was intuitive in that way where I could say what I'm trying to track or create, and it could suggest page layouts with linked subpages and databases or build tables for me and then provide a quick tutorial or explanation on how to navigate. Review collected by and hosted on G2.com.

Notion acts as my planner, notebook, and sticky notes, all wrapped into one. It's a digital note taker that is with me wherever I go. The AI features have helped with my grammar and brainstorming, summarizing text, and tweezing out information or key points out of complex compiling of notes. Review collected by and hosted on G2.com.

I think i don't have much to dislike about asans but one thnig which I don't like that it can get slow on the big projects and also it gives the two many notification. Review collected by and hosted on G2.com.

Asana helps me to keep all my tasks and projects in one place, so nothing gets lost or forgotten. It makes teamwork easy by letting everyone see who's doing what and when. No more messy emails or missed deadlines. The reminders and deadlines help me stay on track, and I can see progress in real time. It saves me time, keeps work organized, and makes things less stressful. Review collected by and hosted on G2.com.

I am using free version of it because I felt its expensive. For 10k session, it cost $350/month or $3500/year which could be expensive for early stage startups.

Maybe if logrocket team can increase the quota on free tier from 1000 session/month to 2000 session, that would be awesome for an early stage startup. Review collected by and hosted on G2.com.

We are still building our product and sometimes there are bugs which is not visible to our testing or development team and in that case if some external or internal user reports an issue, we simply go to logrocket, play the session of that user and Boom! we caught the bug.

Session replay is also helping us to understand user bahavior on our app.

Logrocket is also helping us with alerts whenever something breaks on our app. Review collected by and hosted on G2.com.

However, I've encountered a few issues that have made my work a bit more challenging.

Our organization has a folder where all project templates are stored. When we start a new project, we typically copy the entire folder of templates to a new location. While the folder appears in the new location, the individual sheets within the folder don’t show up immediately. It usually takes around 5 to 10 minutes for the sheets to appear, but if I copy a single sheet instead of the entire folder, it appears instantly. This delay when copying multiple sheets is something I’ve noticed.

Additionally, I have around seven sheets linked to a main sheet. These seven sheets are regularly updated throughout the project lifecycle. However, the main sheet takes a significant amount of time to update and reflect the changes made in the linked sheets. The delays can be frustrating, especially when the project requires real-time updates.

I’ve tested these issues across multiple networks, all of which consistently provide speeds of at least 10 Mbps, so I’m confident the problem isn’t related to network speed. I believe it may be a software malfunction rather than a network issue. Review collected by and hosted on G2.com.

Working on project budgets, working on project schedule and working with purhase order and book keeping. Review collected by and hosted on G2.com.

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

The main issue is that it’s too complex. At first, there are so many features that it’s overwhelming. You spend a lot of time just trying to figure things out. Also, the speed can be frustrating—pages take forever to load sometimes. And let’s not even talk about some integrations or setups; without IT support, it’s hard to manage. Review collected by and hosted on G2.com.

We work on complex government projects, and without Jira, keeping track of all the moving pieces would be a nightmare. It helps us organize tasks, track progress, and make sure deadlines aren’t missed. For example, we can easily assign tasks to team members and monitor their status on the board. It’s also great for managing bugs—everything is documented properly, so nothing slips through the cracks. Overall, it’s made our team more efficient and reduced the chaos in managing large-scale projects Review collected by and hosted on G2.com.

FreshService has some rough edges that I wish were polished out some. The analytics/reporting is a bit clunky. Review collected by and hosted on G2.com.

We use Freshservice across our global operations, both as an IT service management (ITSM) and IT asset management (ITAM) tool, and as a ticketing system for multiple business departments. For IT, it helps us keep track of incidents, service requests, and assets in one place, making it easier to stay organized and respond quickly. The asset management side is a huge help for tracking hardware, software, and licenses across different locations, especially when it comes to audits and renewals. Other teams like HR, Facilities, and Finance also use Freshservice for handling internal requests. Having everything in one system makes it easier for employees to get the help they need without bouncing between different tools. Plus, the reporting features give us a clear view of service performance across teams. Overall, Freshservice helps keep things running smoothly, improves response times, and makes life easier for both our IT team and other departments. Review collected by and hosted on G2.com.

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

First of all we recently signed few support contracts and need arised to have a support portal where we can communicate and work with our customers. The main goal was to give customers a way to share with us issues and create tickets. And from the customer perspective they needed to be able to track and audit all tickets and have a historical view on what has been done and what issues they had. Zoho Desk provides us all of that and fulfills all the requirements. We have a system to work with client, monitor SLA and more. Customers, on the other hand, have a full view on all tickets with its full history to have an audit trail and progress that has been made. Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.

it's give transprancy between user and techsupport, what every users facing issue the raise concern using ServiceNow and as techsupport team we will get alert as we already configured and we can write our troubleshooting steps in worknote tab which is visible to user with if we have configured alerts then user received email on our worknotes. so that user also happy to see we are working on his issue towards resolutions. Review collected by and hosted on G2.com.

To be honest, I'm impressed with how well it's handled my task management needs. So there's nothing to dislike from my side. Review collected by and hosted on G2.com.

One of the most important aspects that it addresses for me is clarity. In Trello each project can have its own board, I can organize all of its tasks, projects, and notes in one place. In this way hit becomes easier for me to work on multiple projects at single time. The moment i started using Trello everything is organized and visually appealing. Review collected by and hosted on G2.com.

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

I think because their solution is relatively new, it makes it cutting edge, but it also means that somethings need still to be added or modified. That said, when we bring up enhancements or ideas they seem very quick to get them in their backlog and alert us when the functionality is available. I would like to see more AI options that summarize the Project and Project status and sentiment from the feedback forms. Also need better adoption metrics for the Customer Portal. There are plenty of metrics for the internal use of the tool (us), but I am not seeing a lot of reporting capability for the our customers (the Customer Portal side) - yet. Review collected by and hosted on G2.com.

Rocketlane solves customer accessibility to view the Project and Project status whenever they want. The Customer Portal provides our Customers with a single place to find eveything they need to know about their project as well as give them the access/ability to update their assigned tasks. And bevause this is done from a Customer Portal, they can access and view this on their own without the need to reach out to our Project Management team or to having to wait until the next scheduled project meeting.

Everything the customer needs to see and have access to is litterally on the landing page when the Customer logs in. Review collected by and hosted on G2.com.

I realise slack is good & meet my all requireents so, no dislikes Review collected by and hosted on G2.com.

Im a salesforce developer & in my organization we used slack for the team communication or for the video conferencing.We used before microsoft teams but it have limited features & limited automation but now, we have smooth experience with slack & can share code on it & manage team of the various projects & it have gmail integration which solves the problem like no need to check the mailbox again & again if, it integrated then email appears directly into slack.

Slack keeps the things organized and improve communication.

It boosts teamwork

Its flexible, i use slack on my phone , office laptop as well.

Its best feature is huddle which works smoothly on even slow internet & we have implemented a workflow for a particular time in channel for the birthday wish.

We automate the workflow for managing the merge request of our projects code in the project channel to my reporting manager. Review collected by and hosted on G2.com.

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

There are no real downsides except the intial learning curve. I believe we could have built Airtable out as we needed but it would have been a bigger intial time investment. Working with a tech specialist who knew Airtable well really helped us get up and running fast. It was worth the cost. Review collected by and hosted on G2.com.

We have a staff of three that do 150 week long classes for over 1500 youth each year. We need to schedule those sessions with a variety of community partners across a region in southeast Virginia. In addition, we need to record data about all 1500 youth we serve at the end of each class. Airtable has streamlined the data entry for our staff and created one central repository of data and scheduling information. Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

There are two minor features we currently miss in Bordio: the ability to export timesheets and a clock timer for tasks. We've provided feedback on these, and we understand they'll be included in upcoming updates. These small drawbacks don't significantly impact our overall positive experience with the product. Review collected by and hosted on G2.com.

We are a small team, and before we started using a task management system, we used WhatsApp to assign tasks to each other. However, as our team grew, it turned into complete chaos. We were overwhelmed with an enormous number of chats, information got lost, and it was difficult to track who didn't complete a task when needed.

Our work efficiency increased, team communication sped up, and Bordio's clear interface made it easy to plan sprints. Most importantly, we can now always check the work history.

We are still in the process of improving our workflows, but it is clear that Bordio will help us achieve the level of management we are aiming for. In terms of numbers: our turnover increased by 40% last year. Of course, this is the result of comprehensive work, but Bordio is one of the main innovations for us and likely has had a significant impact on this result. Review collected by and hosted on G2.com.