Issue Tracking Software

1. Their customer support is not super great but helpful eventually after a decent waiting time which I think should be improved in certain areas.

2.Users should be able to see all notes linked to a task without needing to open each one individually, but Monday.com currently lacks this capability, which can impact workflow efficiency. For instance, a project manager noted that the need to open each task to access notes caused missed details and slowed productivity. Review collected by and hosted on G2.com.

As a project manager it help me keep track on the daily activites of a given project while different departments are working and to also help keep all the important resources stick together. Review collected by and hosted on G2.com.

So far we have no complaints. Few integrations were a but difficult to get around but we are satisfied most part. Review collected by and hosted on G2.com.

We wanted to have an easy task assignment and tracking tool for our project. Clickup with its integration for many top 3rd party tools is great. Calendar integration smoothly integrates Clickup and our Google Workspace for Google Calendar. Review collected by and hosted on G2.com.

Honestly, nothing! The only thing I’d point out is that there’s a bit of a learning curve at first because it’s so flexible and feature-rich. But once you get the hang of it, it’s completely worth it. Review collected by and hosted on G2.com.

Notion has solved my need for an all-in-one workspace to manage both personal and professional tasks. Instead of juggling multiple tools for note-taking, task management, databases, and document organization, I can do everything within Notion.

It helps me stay organized, track goals, plan projects, and collaborate with my team seamlessly. The flexibility to customize templates and workflows means I can adapt it to any process, whether it’s for content calendars, meeting notes, or personal habit tracking. This has drastically improved my productivity, reduced clutter, and made it easier to keep everything in one centralized place. Review collected by and hosted on G2.com.

Sometimes customizing workflows, tasks and navigating the system can be overwhelming, requiring significant time and effort to set up and master the tasks set up and the follow up dates but once someone spends time it gets easier to use. Review collected by and hosted on G2.com.

As a legal firm we handle case files, client records, and correspondence. A CRM must efficiently manage this high volume of data without compromising system speed or reliability. We found that is really easy to share documents and keep them with each client as its easier than having an outside folder with all the documents. Review collected by and hosted on G2.com.

I would say the only downsides I've really experienced is that people outside of our main team who aren't regular Smartsheet users are intimidated by it and end up not using it. So projects with those team members look more disorganized and have files and tasks in multiple locations. Review collected by and hosted on G2.com.

The problem our team had before using Smartsheet was having shared projects and project materials in several locations. Even if the assets were shared among the team, it would be hard to see who updated the project materials and when. Smartsheet solved that problem by creating a central location for all of our project management materials where we can easiliy monitor material updates and communicate to our teammates via the comments section. It's simple design also helps us easily create and customize new sheets, while also being easier to the eye than other "sheet" applications like google sheets or microsoft excel. Review collected by and hosted on G2.com.

As for the aspects I didn’t quite like or missed:

I would like the duration of the user session to be customizable. Specifically, I am currently working with an internal company product that users might leave open for weeks. They often switch tabs and return later to resume their work. At the moment, sessions are limited to 30 minutes, which is inconvenient if a user steps away. If I could define a session as lasting 1–2 days (with 80% of the time being inactive and not tracked), it would make managing sessions much easier!

It’s not entirely clear to me what differentiates the Pro plan from the Team plan, or what "Core LogRocket Features" are. I would appreciate more detailed descriptions with screenshots or links, explaining what we gain or lose with each plan.

It would be helpful to have not only filtering by user but also the ability to access their individual profile card to view detailed information about them and their sessions (ideally merged into one session). Review collected by and hosted on G2.com.

The main problem LogRocket solves is enabling session review and debugging in production without involving the user directly. Review collected by and hosted on G2.com.

Allthough I find their general user interface easee to use for simple ticket handling, once you get into administration roles it becomes more complex. The general setup of certain areas are not intuitive, and I often have to relearn certain procedures many times to get it right. It could use a restructure and overhaul to make a more unified experience. Review collected by and hosted on G2.com.

Freshdesk is streamlining how we are handling a large number of daily incoming communications from our customers related to questions about our product, requests about our product or bug reporting and issue resolution.

It helps both a small team of first line to address what they can and a large team of developers to work together to solve the complex cases. Review collected by and hosted on G2.com.

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

It is hard to track the closed stories or tickets on jirs. Either we have to remember the ticket number or else it will take a lot of time to find the older tickets, in case we have to check any information on that.

Sometime downtime take a day too.

Jira provide some set of specific options like for priorities, boards options etc., which are not customizable. Review collected by and hosted on G2.com.

It help our team to track our projects.

We work and planned our sprints on jira

We restropect our team using jira.

Backlog and project planning is done on jira.

Senior management people keep track on the project through jira. Review collected by and hosted on G2.com.

I would have liked the platform to be a bit faster and more responsive at times. On the dashboard, I wish there were more customization options available to tailor it to our specific needs. That said, this might be possible on the higher-tier plans, but I’m not entirely sure. Review collected by and hosted on G2.com.

Zoho Desk effectively consolidates all our support and service requests into a single system, ensuring that our entire team is promptly informed of incoming queries. This centralized approach allows us to maintain a comprehensive history of each request, facilitating efficient follow-ups and future reference. Additionally, Zoho Desk enables us to monitor the performance of our support engineers, ensuring consistent and high-quality service delivery. Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

There is nothing that I disliked as of now. Review collected by and hosted on G2.com.

- Trello helped us in managing our tasks / tickets for one of the projects, due to which tracking progress for each of the tasks, assiging work to intended people became simpler. Review collected by and hosted on G2.com.

After using this tool from a long time i felt that for checking all the tickets the page can be load more faster other than this i am happy to use the tool. Review collected by and hosted on G2.com.

Servicenow IT service is solving my day to day concerns by providing all the data at one place, also it is very easy to take out the report after creating filters which helps the developer. Before using this tool, i was keeping the track of all the issues manually in google sheets and also it was very hard to keep the track of all the tickets and couldnt get the graphical representation of the same. Review collected by and hosted on G2.com.

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

The platform does not support bulk data uploads directly. To update the data in bulk, users must reach out to a support agent for assistance.

Additionally, capacity planning is based solely on the total allocated hours per role and does not account the total number of allocated projects and the target number of projects.

The dashboard can not show the number of roles and users , to access the numbers, we need to go to the settings option. which is not very convenient in case we want to solely rely on the dashboard for the presentation. Review collected by and hosted on G2.com.

It provides clear visibility in to project progress for both clients and to the project managers, which is very much crucial for assessing project health and identifying projects that require immediate attention or at risk of potential churn. Review collected by and hosted on G2.com.

Some bad things:

1. Lack of advanced reporting

2. Mobile app could be improved

3. Pro plan restrictions on some features - ridiculous

4. Crashes rarely - and have to refresh

5. Some advanced fatures are a bit complex too use Review collected by and hosted on G2.com.

Airtable solves several problems for my team by combining the simplicity of a spreadsheet with the power of a db. It helps me organize my project, adjust data as needed, and collaborate in real-time with my team. I also use the forms features that makes onboarding new users great! By offering custom views for multiple team members, many different column items, and automation features, it saves me so much time on repetitive tasks and allows for better focus on high-priority tasks. Overall, it simplifies data organization, improves team collab, and adapts as my projects grow, making it a great tool for managing my team and project. Review collected by and hosted on G2.com.

There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.

Effectively working together on many tassk and tickets. Review collected by and hosted on G2.com.

There are two minor features we currently miss in Bordio: the ability to export timesheets and a clock timer for tasks. We've provided feedback on these, and we understand they'll be included in upcoming updates. These small drawbacks don't significantly impact our overall positive experience with the product. Review collected by and hosted on G2.com.

We are a small team, and before we started using a task management system, we used WhatsApp to assign tasks to each other. However, as our team grew, it turned into complete chaos. We were overwhelmed with an enormous number of chats, information got lost, and it was difficult to track who didn't complete a task when needed.

Our work efficiency increased, team communication sped up, and Bordio's clear interface made it easy to plan sprints. Most importantly, we can now always check the work history.

We are still in the process of improving our workflows, but it is clear that Bordio will help us achieve the level of management we are aiming for. In terms of numbers: our turnover increased by 40% last year. Of course, this is the result of comprehensive work, but Bordio is one of the main innovations for us and likely has had a significant impact on this result. Review collected by and hosted on G2.com.

Not being able to add data tables to messages. We often do quick data analyses over Slack, and tables with a few rows/columns would be really helpful sometimes to show data, without users having to go off Slack to read these on a Google Sheet. Review collected by and hosted on G2.com.

1. Communication when working remotely: now we work from home the majority of the time, we need an efficient communication system to stay in contact with employees both locally and overseas. Slack has massively facilitated this, and communication feels even more efficient than in-person conversations. You can instantly message anyone in the company, and easily keep track of to-dos and unread messages, much more efficiently than other platforms such as Microsoft Teams.

2. Keeping track of past conversations: a feature we love about Slack is the ability to search back through conversations from years ago. We find this extremely useful when seeing what features were released/bugs we encountered at a certain time, particularly when doing year-over-year comparisons. We can search back through channels when investigating unusual peaks or troughs from a while ago, to find conversations which happened on this date to see what we occurring at the time, enabling us to piece together the puzzle and explain performance fluctuations from years ago.

3. Prior to Slack, teams felt siloed and working collaboratively wasn't very easy. Now, this is greatly facilitated with Slack. We try to keep all conversations relevant to more than one person in public channels, to make sure there is more visibility on conversations that are happening amongst employees, and to ensure all relevant stakeholders are kept informed. This is also incredibly useful for project updates, we have a channel called 'Acceleration Army' which is purely to shout out any successes each team has had over the past months, to allow the rest of the company to support them and give them praise, as well as have visibility on what another team has been working on, and how this may affect their work too.

4. Faster communication and decision-making: solely relying on communication over email made decision-making and project work very slow. With Slack, everything has been sped up, and we're now able to deliver projects much faster, and action feedback instantly, due to the real-time messaging function, as well as the possibility to huddle by calling someone, rather than delaying the process by trying to schedule in meetings over email. Overall, Slack has made our work 100x more efficient and made us much more productive as a company. Review collected by and hosted on G2.com.

It has been extremely good, no fault on the platform. Review collected by and hosted on G2.com.

Managing multiple projects simultaneously can lead to a lack of visibility and difficulties in tracking progress, leading to missed deadlines and misaligned priorities.

WorkOttter enhance visibility, making it easier to monitor progress, adjust timelines, and ensure projects stay on track. Review collected by and hosted on G2.com.