Issue Tracking Software

Typically, Issue Tracking is a capability of a variety of other G2 Software categories. See more below to select the

best Issue Tracking Software.

Issue tracking software provides a ticketing system to track customer service, IT support, and development inquiries. Help desk software tickets issues submitted externally from customers and allocates them to customer service agents. Service desk software provides very similar functionality, except tickets internal IT support inquiries that is then allocated to an IT support agent. Developers may use project management solutions to track application or infrastructure issues. Also, issue tracking software can be used as a direct synonym to bug tracking software, which is used by development and quality assurance teams to monitor and report bugs or other problems. These solutions may create a knowledge base for solving common problems and reproducing frequent bugs. Bug tracking software is important for judging how widespread an issue is and recommended for all software development.

monday.com is a software company that gives anyone the power to build and improve how their organization runs.

Top Issue Tracking Software Result from Project Management

Also listed in Markup Software, Project Collaboration, Work Management, Business Instant Messaging, Kanban Project Management


Jena R.
JR
“Streamlining workflows with Monday.com”
What do you like best about monday Work Management?

Monday.com provides visual dashboards that provide a clear overview of tasks, deadlines, and progress, ensuring everyone stays aligned. I can easily check on progress on a project without having to wait for an update from the Project Manager. I can quickly view our accounts payable, pull up invoices and problem solve with our customers, again without having to wait for input from acccounting. Monday.com tools make project management and working between sales and operations a more efficient and smoother process. I use Monday.com every day Review collected by and hosted on G2.com.

What do you dislike about monday Work Management?

I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Review collected by and hosted on G2.com.

What problems is monday Work Management solving and how is that benefiting you?

We are a global company working across many time frames, Monday.com helps us communicate about projects, workflows and our accounts receivable system. It allows me to quickly see project updates, status and timeframes. I can easily communicate with our operations team about incoming projects - giving them visibily to the sales pipeline. Review collected by and hosted on G2.com.

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ClickUp

ClickUp

(10,040)4.7 out of 5

ClickUp

(10,040)4.7 out of 5

ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully cu

Top Issue Tracking Software Result from Project Management

Also listed in Project Collaboration, Work Management, Visual Collaboration Platforms, Marketing Calendar, Business Instant Messaging


Daria G.
DG
(Original )Information
“Flexible project management and collaboration tool”
What do you like best about ClickUp?

- It's flexible, meaning you can configure it how you need it to be, making it suitable for any team: technical teams like IT, marketing, creative teams etc.

- It has revolutionized the way our teams communicate and keep track of our work because now we're not using different systems to keep track of updates on campaigns and activities. We just log in daily (or rather hourly!) in ClickUp and check the updates directly on the task card.

- The support from the ClickUp team is fantastic. I love that they listen to their community and make tweaks and updates that we actually request. They have a features request page where you can make requests and upvote other people's requests and it's not just for show. A lot of the requests I've upvoted in the past have actually been implemented.

- Tech issues are rare and get fixed quickly. Most recent issue I had was solved in a matter of 30 mins, via chat directly on the platform. Review collected by and hosted on G2.com.

What do you dislike about ClickUp?

- Sometimes, you need to refresh the page for the latest updates to be visible.

- Board view has been slow to update more recently, but issue gets fixed with a refresh

- ClickUp does have some out-of-the-box templates you can use to start right away, if you are part of a larger team or if your use cases are a bit more complex, implementation on your own can be quite tricky.

- If you are an Enterprise company like us and have very strict IT security policies, you might have trouble leveraging some of the integrations that ClickUp offers with other products, however that can vary depending on the company's internal policies. Review collected by and hosted on G2.com.

What problems is ClickUp solving and how is that benefiting you?

- Improved cross-team collaboration and productivity

- Single source of truth for our projects and activities, no longer distributing the communication on multiple platforms, making it easier to keep track of updates.

- Transparent ticketing system and ticket management for marketing teams

- More visibility over marketing planning which decreases likelihood of cross-overs in terms of activities that are targeting similar audiences. Review collected by and hosted on G2.com.

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Notion

Notion

(6,033)4.7 out of 5

Notion

(6,033)4.7 out of 5

Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place.

Top Issue Tracking Software Result from Knowledge Base

Also listed in Note-Taking Software, Project Management, AI Writing Assistant


Tamar C. L.
TL
(Original )Information
“Second Brain with A Twist”
What do you like best about Notion?

I've been using Notion for 5+ years now, and have been using it as my second brain for both personal and professional. On the business side, I am a UX designer, and one thing that I love to do is post all of my secondary and primary research and transcripts from user interviews, and then ask Notion to help me tweeze out the key pain points/ issues/ benefits etc. I also love the community, the shared templates, and the continuous improvements being brought into the tool. Review collected by and hosted on G2.com.

What do you dislike about Notion?

Setting up pages and linking data based can be a bit tricky. I'd love if I could not only ask the AI to help me with written content, but also with page setups. It doesn't have to be anything fancy, but it would be great if the tool was intuitive in that way where I could say what I'm trying to track or create, and it could suggest page layouts with linked subpages and databases or build tables for me and then provide a quick tutorial or explanation on how to navigate. Review collected by and hosted on G2.com.

What problems is Notion solving and how is that benefiting you?

Notion acts as my planner, notebook, and sticky notes, all wrapped into one. It's a digital note taker that is with me wherever I go. The AI features have helped with my grammar and brainstorming, summarizing text, and tweezing out information or key points out of complex compiling of notes. Review collected by and hosted on G2.com.

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Asana

Asana

(10,878)4.4 out of 5

Asana

(10,878)4.4 out of 5

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 139,000 paying customers and mi

Top Issue Tracking Software Result from Project Collaboration

Also listed in Markup Software, Work Management, Marketing Calendar, Objectives and Key Results (OKR), Workflow Management


DG
“Great Product for Management.”
What do you like best about Asana?

I just using asana couple months before what I like the best about is that it porvides very simple Ui and it is very easy to use and its very easy to manage my tasks and projects and it also porvides easy integration to connect my other third party platform to manage my data easily Review collected by and hosted on G2.com.

What do you dislike about Asana?

I think i don't have much to dislike about asans but one thnig which I don't like that it can get slow on the big projects and also it gives the two many notification. Review collected by and hosted on G2.com.

What problems is Asana solving and how is that benefiting you?

Asana helps me to keep all my tasks and projects in one place, so nothing gets lost or forgotten. It makes teamwork easy by letting everyone see who's doing what and when. No more messy emails or missed deadlines. The reminders and deadlines help me stay on track, and I can see progress in real time. It saves me time, keeps work organized, and makes things less stressful. Review collected by and hosted on G2.com.

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LogRocket

LogRocket

(1,805)4.6 out of 5

LogRocket

(1,805)4.6 out of 5

LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile product experience.

Top Issue Tracking Software Result from Session Replay

Also listed in Product Analytics, Bug Tracking, Mobile App Optimization, Application Performance Monitoring (APM), Digital Analytics


Gulam G.
GG
“Tool for error monitoring and user journey”
What do you like best about LogRocket?

I love the way it allows us to integrate in our web or native apps. I have been using it since more than 3 years including my previous organisation and we never had to look for any other product for error reporting. Its easy to implement in any app and use it.

It can also be integrated with slack so whenever there is an issue or error, you get alert on slack.

You can view the whole journey of user for your app. It records the user's session but great thing is that it hides the private information like password, credit card, etc. which makes it more trustable. I am using it almost every day to ensure my app is bug free. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I am using free version of it because I felt its expensive. For 10k session, it cost $350/month or $3500/year which could be expensive for early stage startups.

Maybe if logrocket team can increase the quota on free tier from 1000 session/month to 2000 session, that would be awesome for an early stage startup. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

We are still building our product and sometimes there are bugs which is not visible to our testing or development team and in that case if some external or internal user reports an issue, we simply go to logrocket, play the session of that user and Boom! we caught the bug.

Session replay is also helping us to understand user bahavior on our app.

Logrocket is also helping us with alerts whenever something breaks on our app. Review collected by and hosted on G2.com.

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Smartsheet

Smartsheet

(18,745)4.4 out of 5

Smartsheet

(18,745)4.4 out of 5

Smartsheet is a modern work management platform that helps teams manage projects, automate processes, and scale workflows all in one central platform.

Top Issue Tracking Software Result from Project Management

Also listed in Project Collaboration, Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management


Harsh K.
HK
“A great product but needs to improve and evolve with time.”
What do you like best about Smartsheet?

I've had great experience using Smartsheet, especially with its ability to set formulas and link one sheet to another. This feature really simplifies the process when pulling information from multiple sheets into one. Review collected by and hosted on G2.com.

What do you dislike about Smartsheet?

However, I've encountered a few issues that have made my work a bit more challenging.

Our organization has a folder where all project templates are stored. When we start a new project, we typically copy the entire folder of templates to a new location. While the folder appears in the new location, the individual sheets within the folder don’t show up immediately. It usually takes around 5 to 10 minutes for the sheets to appear, but if I copy a single sheet instead of the entire folder, it appears instantly. This delay when copying multiple sheets is something I’ve noticed.

Additionally, I have around seven sheets linked to a main sheet. These seven sheets are regularly updated throughout the project lifecycle. However, the main sheet takes a significant amount of time to update and reflect the changes made in the linked sheets. The delays can be frustrating, especially when the project requires real-time updates.

I’ve tested these issues across multiple networks, all of which consistently provide speeds of at least 10 Mbps, so I’m confident the problem isn’t related to network speed. I believe it may be a software malfunction rather than a network issue. Review collected by and hosted on G2.com.

What problems is Smartsheet solving and how is that benefiting you?

Working on project budgets, working on project schedule and working with purhase order and book keeping. Review collected by and hosted on G2.com.

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Freshdesk

Freshdesk

(3,498)4.4 out of 5

Freshdesk

(3,498)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you

Top Issue Tracking Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service


Jenny P.
JP
(Original )Information
“Efficient and Seamless Customer Support with Freshdesk”
What do you like best about Freshdesk?

I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

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Jira

Jira

(6,093)4.3 out of 5

Jira

(6,093)4.3 out of 5

Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

Top Issue Tracking Software Result from Product Management

Also listed in Bug Tracking


Vüqar .
V
“Jira - Easy to use, hard to master!”
What do you like best about Jira?

What I like most is that you can see everything in one place. Creating tasks, tracking them, and figuring out who’s responsible for what is super easy. The Kanban and sprint boards are especially great—everything is so visual. And those automated workflows? They save a ton of time. Overall, it’s a very powerful tool with so many features.In addition, I would like to note that the G2 platform, which I mentioned in my previous review, Qase io is integrated into the Jira platform and this plays a very important role in our company. Review collected by and hosted on G2.com.

What do you dislike about Jira?

The main issue is that it’s too complex. At first, there are so many features that it’s overwhelming. You spend a lot of time just trying to figure things out. Also, the speed can be frustrating—pages take forever to load sometimes. And let’s not even talk about some integrations or setups; without IT support, it’s hard to manage. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

We work on complex government projects, and without Jira, keeping track of all the moving pieces would be a nightmare. It helps us organize tasks, track progress, and make sure deadlines aren’t missed. For example, we can easily assign tasks to team members and monitor their status on the board. It’s also great for managing bugs—everything is documented properly, so nothing slips through the cracks. Overall, it’s made our team more efficient and reduced the chaos in managing large-scale projects Review collected by and hosted on G2.com.

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See all Jira reviews

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Top Issue Tracking Software Result from IT Service Management (ITSM) Tools

Also listed in IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service


SS
“A solid choice that is worth considering”
What do you like best about Freshservice?

Freshservice is straight forward to use and fairly easy to set up, meaning that you don't need to spend months trying to get usage out of the product. We were using it live within 30 days of purchase. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

FreshService has some rough edges that I wish were polished out some. The analytics/reporting is a bit clunky. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

We use Freshservice across our global operations, both as an IT service management (ITSM) and IT asset management (ITAM) tool, and as a ticketing system for multiple business departments. For IT, it helps us keep track of incidents, service requests, and assets in one place, making it easier to stay organized and respond quickly. The asset management side is a huge help for tracking hardware, software, and licenses across different locations, especially when it comes to audits and renewals. Other teams like HR, Facilities, and Finance also use Freshservice for handling internal requests. Having everything in one system makes it easier for employees to get the help they need without bouncing between different tools. Plus, the reporting features give us a clear view of service performance across teams. Overall, Freshservice helps keep things running smoothly, improves response times, and makes life easier for both our IT team and other departments. Review collected by and hosted on G2.com.

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Zoho Desk

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c

Top Issue Tracking Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management


MW
“One place to manage all customer support”
What do you like best about Zoho Desk?

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

First of all we recently signed few support contracts and need arised to have a support portal where we can communicate and work with our customers. The main goal was to give customers a way to share with us issues and create tickets. And from the customer perspective they needed to be able to track and audit all tickets and have a historical view on what has been done and what issues they had. Zoho Desk provides us all of that and fulfills all the requirements. We have a system to work with client, monitor SLA and more. Customers, on the other hand, have a full view on all tickets with its full history to have an audit trail and progress that has been made. Review collected by and hosted on G2.com.

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Atera

Atera

(789)4.6 out of 5

Atera

(789)4.6 out of 5

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr

Top Issue Tracking Software Result from Remote Monitoring & Management (RMM)

Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management


AB
“Atera's Ease of Use and AI Integration Has Transformed Our IT Workflow”
What do you like best about Atera?

Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.

What do you dislike about Atera?

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

What problems is Atera solving and how is that benefiting you?

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

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ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Top Issue Tracking Software Result from IT Service Management (ITSM) Tools

Also listed in Incident Management, Configuration Management, Service Desk


Dhaval M.
DM
“ServiceNow for Customer experience improvement”
What do you like best about ServiceNow IT Service Management?

here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

it's give transprancy between user and techsupport, what every users facing issue the raise concern using ServiceNow and as techsupport team we will get alert as we already configured and we can write our troubleshooting steps in worknote tab which is visible to user with if we have configured alerts then user received email on our worknotes. so that user also happy to see we are working on his issue towards resolutions. Review collected by and hosted on G2.com.

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Trello

Trello

(13,671)4.4 out of 5

Trello

(13,671)4.4 out of 5

Trello is a collaboration tool that organizes your projects into cards and boards. In one glance, Trello tells you what's being worked on, who's working on it, and where somet

Top Issue Tracking Software Result from Project Management

Also listed in Project Collaboration, Task Management, Work Management


Avtar S.
AS
“Lifesaver tool for project management”
What do you like best about Trello?

According to me Trello is really great for project management. Its really great for handling multiple projects. Its method of arranging tasks with boards, lists, and cards is very user friendly. Being able to see everything at first glance, whether personal or professional, is something I truly appreciate. Review collected by and hosted on G2.com.

What do you dislike about Trello?

To be honest, I'm impressed with how well it's handled my task management needs. So there's nothing to dislike from my side. Review collected by and hosted on G2.com.

What problems is Trello solving and how is that benefiting you?

One of the most important aspects that it addresses for me is clarity. In Trello each project can have its own board, I can organize all of its tasks, projects, and notes in one place. In this way hit becomes easier for me to work on multiple projects at single time. The moment i started using Trello everything is organized and visually appealing. Review collected by and hosted on G2.com.

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an

Top Issue Tracking Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base


Jon S.
JS
“Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management”
What do you like best about Salesforce Service Cloud?

Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Service Cloud?

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

What problems is Salesforce Service Cloud solving and how is that benefiting you?

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

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Rocketlane

Rocketlane

(739)4.8 out of 5

Rocketlane

(739)4.8 out of 5

Rocketlane is a Collaborative Customer Onboarding Platform that helps you shorten time to value, and deliver a delightful onboarding experience.

Top Issue Tracking Software Result from Client Onboarding

Also listed in Project Collaboration, Resource Management, Workflow Management, Task Management, Professional Services Automation


Walter C.
WC
“Project Management and Automation with a Customer Perspective”
What do you like best about Rocketlane?

It's new and doesn't have any of the technical debt you see in other solutions. I love that they provide a Customer Portal - a place that our customer can go to at any time and immediately see the status of their project, tasks status (filterable by type and by owner), announcements, attachments, and form capability for our customers to submit feedback directly into the project as a task (and the ability the track that feedback). The Customer Portal is fantastic. It also means we save a lot with licenses and don't have to struggle with access or permissions and trying to teach our customers how to navigate the application itself. Customers have one plact where they can see everything they need to see and they can share or invite others. It's ultimately what made us select Rocketlane. And Rocketlane's implementation was relatively easy and they use their own application to manage it (they "drink their own champaigne") That helped us understand how to use the product and leverage ideas they used in our own implementation. The customer support has also beeen top notch. Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

I think because their solution is relatively new, it makes it cutting edge, but it also means that somethings need still to be added or modified. That said, when we bring up enhancements or ideas they seem very quick to get them in their backlog and alert us when the functionality is available. I would like to see more AI options that summarize the Project and Project status and sentiment from the feedback forms. Also need better adoption metrics for the Customer Portal. There are plenty of metrics for the internal use of the tool (us), but I am not seeing a lot of reporting capability for the our customers (the Customer Portal side) - yet. Review collected by and hosted on G2.com.

What problems is Rocketlane solving and how is that benefiting you?

Rocketlane solves customer accessibility to view the Project and Project status whenever they want. The Customer Portal provides our Customers with a single place to find eveything they need to know about their project as well as give them the access/ability to update their assigned tasks. And bevause this is done from a Customer Portal, they can access and view this on their own without the need to reach out to our Project Management team or to having to wait until the next scheduled project meeting.

Everything the customer needs to see and have access to is litterally on the landing page when the Customer logs in. Review collected by and hosted on G2.com.

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Slack

Slack

(33,941)4.5 out of 5

Slack

(33,941)4.5 out of 5

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.

Top Issue Tracking Software Result from Business Instant Messaging

Also listed in Project Collaboration, Work Management, Unified Workspaces, Screen Sharing, Audio Conferencing


Amit K.
AK
(Original )Information
“Amazing experience with slack”
What do you like best about Slack?

Slack organize online office space where teams are connected though chat and can work together and it is very easy to use and we can create many channels for specific topic , projects or teams.We can direct private message to any people of the workspace.Many automations available. We can make smooth voice & video call smoothly.

Through slack we can communicate & share the code of the project with all my team mates.

We can connect slack with many apps like gmail,google drive.

Its have very robust automation like gmail is automate with my projects channel & if any cllients mail comes then it directly appears in that particular project channel.

Improves communication.

It have lots of emojis & we can add more emojis in it

Its best feature is huddle which is really working smooth even on slow internet Review collected by and hosted on G2.com.

What do you dislike about Slack?

I realise slack is good & meet my all requireents so, no dislikes Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Im a salesforce developer & in my organization we used slack for the team communication or for the video conferencing.We used before microsoft teams but it have limited features & limited automation but now, we have smooth experience with slack & can share code on it & manage team of the various projects & it have gmail integration which solves the problem like no need to check the mailbox again & again if, it integrated then email appears directly into slack.

Slack keeps the things organized and improve communication.

It boosts teamwork

Its flexible, i use slack on my phone , office laptop as well.

Its best feature is huddle which works smoothly on even slow internet & we have implemented a workflow for a particular time in channel for the birthday wish.

We automate the workflow for managing the merge request of our projects code in the project channel to my reporting manager. Review collected by and hosted on G2.com.

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Helpdesk 365

Helpdesk 365

(142)4.8 out of 5

Helpdesk 365

(142)4.8 out of 5

HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to

Top Issue Tracking Software Result from Service Desk

Also listed in IT Service Management (ITSM) Tools, Help Desk, Customer Self-Service


DA
“This is an Exceptional and Reliable Helpdesk Ticketing Solution: Its Peformance Is Exceptional”
What do you like best about Helpdesk 365?

I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease .

Tickets are classified in a particular order such as time that it was placed, or how important it is .

Our employees get requests in their emails , without any difficulty.

Helpdesk 365 helps in knowing who is responsible for the tickets .

Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken .

The customer support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

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Airtable

Airtable

(2,769)4.6 out of 5

Airtable

(2,769)4.6 out of 5

Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revis

Top Issue Tracking Software Result from Project Management

Also listed in Strategy and Innovation Roadmapping Tools, No-Code Development Platforms, Task Management, Product Management


TC
“Helped us get a handle on our complicated team-based scheduling and management.”
What do you like best about Airtable?

The best part about airtable is it's customiizable nature. We worked with a tech specialist to configure Airtable to meet our unique needs and it has so far been adaptable to everything we needed it to do. It has a huge capacity in terms of features and we were able to get it up and running in a fairly short period of time. Review collected by and hosted on G2.com.

What do you dislike about Airtable?

There are no real downsides except the intial learning curve. I believe we could have built Airtable out as we needed but it would have been a bigger intial time investment. Working with a tech specialist who knew Airtable well really helped us get up and running fast. It was worth the cost. Review collected by and hosted on G2.com.

What problems is Airtable solving and how is that benefiting you?

We have a staff of three that do 150 week long classes for over 1500 youth each year. We need to schedule those sessions with a variety of community partners across a region in southeast Virginia. In addition, we need to record data about all 1500 youth we serve at the end of each class. Airtable has streamlined the data entry for our staff and created one central repository of data and scheduling information. Review collected by and hosted on G2.com.

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Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Top Issue Tracking Software Result from Professional Services Automation

Also listed in IT Service Management (ITSM) Tools, Service Desk


Lokesh  S.
LS
(Original )Information
“Best MSP user request ticketing tool we have integrated with Datto RMM and ITGlue”
What do you like best about Autotask Professional Services Automation (PSA)?

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like:

Checklists and Documentation - It enables us to create checklists and upload screenshots and documents, ensuring easy access to crucial information.

Reporting - The reporting capabilities are excellent, allowing us to generate and share reports with our management team and clients as needed for example audit purpose.

24/7 Support - The support team is always available to assist us whenever required.

Ease of Use - The system is easy to implement and user-friendly, making it accessible for users with varying technical skills. Review collected by and hosted on G2.com.

What do you dislike about Autotask Professional Services Automation (PSA)?

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

What problems is Autotask Professional Services Automation (PSA) solving and how is that benefiting you?

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

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Bordio

Bordio

(58)5.0 out of 5

Bordio

(58)5.0 out of 5

Bordio is a tool that helps teams work together better. It's really easy to use and helps everyone keep track of all the tasks and projects they have to do. You can make to-do

Top Issue Tracking Software Result from Work Management

Also listed in Project Collaboration, Task Management, Kanban Project Management, Project Management, Project and Portfolio Management


Aleksejs .
A
“How Bordio simplified our workflow: a simple solution for our growing team's needs”
What do you like best about Bordio?

A huge advantage for us is the convenience and minimalism of the interface. Our team consists of many young people who are used to simplicity, and when we tried to implement other solutions (we tried OrangeScrum, Odoo, Trello, Jira), they were almost always met with resistance because they were complex and inconvenient. Another big plus is the excellent mobile applications, which do not glitch, unlike many other systems, and they are very useful for quick work, especially during meetings. Review collected by and hosted on G2.com.

What do you dislike about Bordio?

There are two minor features we currently miss in Bordio: the ability to export timesheets and a clock timer for tasks. We've provided feedback on these, and we understand they'll be included in upcoming updates. These small drawbacks don't significantly impact our overall positive experience with the product. Review collected by and hosted on G2.com.

What problems is Bordio solving and how is that benefiting you?

We are a small team, and before we started using a task management system, we used WhatsApp to assign tasks to each other. However, as our team grew, it turned into complete chaos. We were overwhelmed with an enormous number of chats, information got lost, and it was difficult to track who didn't complete a task when needed.

Our work efficiency increased, team communication sped up, and Bordio's clear interface made it easy to plan sprints. Most importantly, we can now always check the work history.

We are still in the process of improving our workflows, but it is clear that Bordio will help us achieve the level of management we are aiming for. In terms of numbers: our turnover increased by 40% last year. Of course, this is the result of comprehensive work, but Bordio is one of the main innovations for us and likely has had a significant impact on this result. Review collected by and hosted on G2.com.

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