Issue Tracking Software

1. Their customer support is not super great but helpful eventually after a decent waiting time which I think should be improved in certain areas.

2.Users should be able to see all notes linked to a task without needing to open each one individually, but Monday.com currently lacks this capability, which can impact workflow efficiency. For instance, a project manager noted that the need to open each task to access notes caused missed details and slowed productivity. Review collected by and hosted on G2.com.

As a project manager it help me keep track on the daily activites of a given project while different departments are working and to also help keep all the important resources stick together. Review collected by and hosted on G2.com.

As all features are built-in, customers were flooded with features that affected the ease of use for customers and needed enough time to start using it. Review collected by and hosted on G2.com.

Currenlty we are using the different products for Product Develoment and planning, kanban board, Team Collaboration, Task Management. Where now click up brought all the features built in one place where all these things sync together and help the user to have better experience. New AI feature eases us many work which we usually do with other products. Review collected by and hosted on G2.com.

While Notion offers a lot, I do find it difficult to integrate it smoothly with other tools, like Google Calendar. Additionally, the learning curve can be steep, especially when trying to set up complex systems. I feel that the platform could benefit from better support to help users get the most out of its features. The process can also become challenging for more advanced tasks. Review collected by and hosted on G2.com.

Notion is helping me save a lot of time by providing ready-to-use templates for new clients, activities, tasks, and projects. This allows me to focus more on the creative aspects of my work, which, as a designer, is the most important part of my business. With Notion, I can keep track of all ongoing projects and prioritize the tasks that need attention daily. Having everything organized in one place also reduces my stress; I no longer have to search in multiple locations for client or project information, which makes my workflow much smoother and more efficient. Review collected by and hosted on G2.com.

To be completely transparent there are not things I dislike about Smartsheet. There are things in every program and platform that could run differently and/or smoother at times, however, with Smartsheet I do not find myself saying that much at all.

Currently there is nothing I can say I dislike, I am more than happy, as is out team! Review collected by and hosted on G2.com.

Several months ago we were able to terminate our user agreement with a different older and bulkier CRM program and bring that information to Smartsheet.

I spearheaded the project in order to not only save money for the company, but more importantly, to make our sales process and customer management tool fit our needs within a program that is intuitive and user friendly for all.

I was able to automate a workflow that puts information where we want it which enables the team to stay in the know when it comes to sales & sales trends. We have been able to create reports that give us the information we need in order to focus our energy in the right places and strategise for current and future success of our company and the clients we serve.

Our old CRM has NOTHING on Smartsheet! We have already seen a huge increase in organization, employee buy in, project management, client retention, sales trends, and profitability. Review collected by and hosted on G2.com.

There are no downsides to this app, its very good, however sometimes the mobile version when looking is a bit hard to read sometimes. Review collected by and hosted on G2.com.

Looking at what info a customer put in, to see if they put the right things and then ensuring we give them the best advice Review collected by and hosted on G2.com.

Mobile app not quite as useful as I would like, but there have been steady improvements over time so I am hopeful that it all gets improved as we go. Some of the site loading times seem a little long but I am just impatient too :) Review collected by and hosted on G2.com.

As a single owner with a part time assistant, ease of use and the power to manage multiple client sites at the same time in regards to patch mangement, maintenance scripting and remote support sessions is key. Without it, we would need to juggle 3 or 4 other systems to accomplish the same level of client support. Review collected by and hosted on G2.com.

Its expensive. The pricing plan of dollars per seat make it expensive for a startup or a small organisation. Also, the feature are limited in the free version. Review collected by and hosted on G2.com.

We have a remote team of 10-15 members. We use Asana for our tasks management, content calender, project management and so much more. Its literally our most useful app right now. Everyone in our team uses asana daily. Its solving the problem of tasks management, and project management. Review collected by and hosted on G2.com.

The only drawback we are facing is the workflow process. We would like to have admin access to setup the workflow as per our requirement. For example, when we create a jira, the default status is getting created in backlog but we would like to have that created in New status so it will show up on our kanban board. Review collected by and hosted on G2.com.

The major implementation we did was integrating jira with our testing tool (test rail) and also with slack. By doing this we are getting notified when the new jira stories are created and we are getting notified in our slack channels. This is a great achievement so that the team is working collaboratively and getting notifications directly from slack on the updates. Review collected by and hosted on G2.com.

I am struggling with Product categories update, I havent found yet where to create new ones. Review collected by and hosted on G2.com.

Zoho Desk really works well with Site24x7, I will be able to better manage my SLA's with this integration and turning the Field Support operation to this tool I bring sinergy between them and the monitoring activities. The outcome is a more satisfied customer Review collected by and hosted on G2.com.

Like most things trying to be all things to all people, it basically requires you to build everything yourself from whole cloth. You want to remind a client they have an open case every few days? Better be ready to work with modulos and possibly some code. Want a case to reopen when someone replies to it? That's going to be a multistep process to arrange. In many places, if you'd like an email letting you know a ticket has an update; that's going to be a template, an alert, and a flow at minimum; other ticketing systems that'd be a tick box 'notify agent on ticket update' sort of option. Review collected by and hosted on G2.com.

We needed a ticketing system. While salesforce has been rough and time consuming it was at least something we already had licensing for our agents to use. Review collected by and hosted on G2.com.

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

There isn't anything negative I can say about Trello Review collected by and hosted on G2.com.

Trello benefits me as I can assign projects and not have to worry about the temps finding the documents or formats needed because I can attach everything they need to the card and they can just slide it to the finished column notifying me that the project is done - we don't have slow starts to projects because the temps don't know where to access their lists or me not being able to tell if the project I done or not Review collected by and hosted on G2.com.

One thing we’ve struggled with in Freshdesk is the lack of customization it can be hard to adjust workflows to fit exactly what we need if you are not familiar with how to set it up. We would have to call or submit email tickets to get assistance to set-up some features/automation which can be time consuming. Review collected by and hosted on G2.com.

Freshdesk has made it so much easier for us to handle customer inquiries by bringing everything into one place. Automating repetitive tasks like ticket routing and follow-ups has saved us a lot of time, letting our team focus on more important tasks. Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.

Effectively working together on many tassk and tickets. Review collected by and hosted on G2.com.

The features and set up can be a bit manul at times which makes onboarding this tool move slower than I would like. I wish some of the features were more intuitive and more UI focused. Customer facing interfacing is lacking in easy of use and can create bottlenecks. Support team is overseas and creates a less than seamless experience in terms of trying to resolve issues quickly. Our renewal experience felt rushed and we had very little engagement from our CSM leading up to it. Review collected by and hosted on G2.com.

It helps keep internal processes and procedures clean and bullet proof. The customer facing URL gives customers a chance to particpate in the project roll out. The Forms feature makes it easy to gather and collect data. The files feature allows you to easily store documentation for each project which helps replace Google forms and Drive. Review collected by and hosted on G2.com.

There are two minor features we currently miss in Bordio: the ability to export timesheets and a clock timer for tasks. We've provided feedback on these, and we understand they'll be included in upcoming updates. These small drawbacks don't significantly impact our overall positive experience with the product. Review collected by and hosted on G2.com.

We are a small team, and before we started using a task management system, we used WhatsApp to assign tasks to each other. However, as our team grew, it turned into complete chaos. We were overwhelmed with an enormous number of chats, information got lost, and it was difficult to track who didn't complete a task when needed.

Our work efficiency increased, team communication sped up, and Bordio's clear interface made it easy to plan sprints. Most importantly, we can now always check the work history.

We are still in the process of improving our workflows, but it is clear that Bordio will help us achieve the level of management we are aiming for. In terms of numbers: our turnover increased by 40% last year. Of course, this is the result of comprehensive work, but Bordio is one of the main innovations for us and likely has had a significant impact on this result. Review collected by and hosted on G2.com.

It has been extremely good, no fault on the platform. Review collected by and hosted on G2.com.

Managing multiple projects simultaneously can lead to a lack of visibility and difficulties in tracking progress, leading to missed deadlines and misaligned priorities.

WorkOttter enhance visibility, making it easier to monitor progress, adjust timelines, and ensure projects stay on track. Review collected by and hosted on G2.com.

The only downside to using Intercom is that I don't have a team around me helping with activation and customer onboarding. I don't think I've saved more time with any other tool (besides ChatGPT). Review collected by and hosted on G2.com.

Intercom takes over the role of founder, marketer, salesperson and customer support in all of our automated series and through the chatbot. I've created onboarding workflows, product feature guides, activation checklists, you name it. Review collected by and hosted on G2.com.

The only complaint we have is the inability to have specific users at higher Airtable plans. Just about everyone in our company has a paid airtable account, but it would be great if managment users only could upgrade to business. Unfortunately it doesn't work like that and more than doubling our Airtable expenses for everyone just to have a few managers have access to the Business level features does not make sense so we're stuck with everyone at team. Review collected by and hosted on G2.com.

We used to have several separat processes that now are all within airtable. This has reduced time it takes to do things like assign a task to our design department, reducing errors due to redundancy and repeating information. Also the seamless sharing and views makes it great for sharing real time data with clients, such as current budget on a large project that auto updates in their shared link. Review collected by and hosted on G2.com.