monday.com is a software company that gives anyone the power to build and improve how their organization runs.
Also listed in Markup Software, Project Collaboration, Work Management, Business Instant Messaging, Kanban Project Management
Monday.com provides visual dashboards that provide a clear overview of tasks, deadlines, and progress, ensuring everyone stays aligned. I can easily check on progress on a project without having to wait for an update from the Project Manager. I can quickly view our accounts payable, pull up invoices and problem solve with our customers, again without having to wait for input from acccounting. Monday.com tools make project management and working between sales and operations a more efficient and smoother process. I use Monday.com every day Review collected by and hosted on G2.com.
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully cu
Also listed in Project Collaboration, Work Management, Visual Collaboration Platforms, Marketing Calendar, Business Instant Messaging
- It's flexible, meaning you can configure it how you need it to be, making it suitable for any team: technical teams like IT, marketing, creative teams etc.
- It has revolutionized the way our teams communicate and keep track of our work because now we're not using different systems to keep track of updates on campaigns and activities. We just log in daily (or rather hourly!) in ClickUp and check the updates directly on the task card.
- The support from the ClickUp team is fantastic. I love that they listen to their community and make tweaks and updates that we actually request. They have a features request page where you can make requests and upvote other people's requests and it's not just for show. A lot of the requests I've upvoted in the past have actually been implemented.
- Tech issues are rare and get fixed quickly. Most recent issue I had was solved in a matter of 30 mins, via chat directly on the platform. Review collected by and hosted on G2.com.
Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place.
Also listed in Note-Taking Software, Project Management, AI Writing Assistant
I've been using Notion for 5+ years now, and have been using it as my second brain for both personal and professional. On the business side, I am a UX designer, and one thing that I love to do is post all of my secondary and primary research and transcripts from user interviews, and then ask Notion to help me tweeze out the key pain points/ issues/ benefits etc. I also love the community, the shared templates, and the continuous improvements being brought into the tool. Review collected by and hosted on G2.com.
Asana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 139,000 paying customers and mi
Also listed in Markup Software, Work Management, Marketing Calendar, Objectives and Key Results (OKR), Workflow Management
I just using asana couple months before what I like the best about is that it porvides very simple Ui and it is very easy to use and its very easy to manage my tasks and projects and it also porvides easy integration to connect my other third party platform to manage my data easily Review collected by and hosted on G2.com.
LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile product experience.
Also listed in Product Analytics, Bug Tracking, Mobile App Optimization, Application Performance Monitoring (APM), Digital Analytics
I love the way it allows us to integrate in our web or native apps. I have been using it since more than 3 years including my previous organisation and we never had to look for any other product for error reporting. Its easy to implement in any app and use it.
It can also be integrated with slack so whenever there is an issue or error, you get alert on slack.
You can view the whole journey of user for your app. It records the user's session but great thing is that it hides the private information like password, credit card, etc. which makes it more trustable. I am using it almost every day to ensure my app is bug free. Review collected by and hosted on G2.com.
Smartsheet is a modern work management platform that helps teams manage projects, automate processes, and scale workflows all in one central platform.
Also listed in Project Collaboration, Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management
I've had great experience using Smartsheet, especially with its ability to set formulas and link one sheet to another. This feature really simplifies the process when pulling information from multiple sheets into one. Review collected by and hosted on G2.com.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service
I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.
Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.
Also listed in Bug Tracking
What I like most is that you can see everything in one place. Creating tasks, tracking them, and figuring out who’s responsible for what is super easy. The Kanban and sprint boards are especially great—everything is so visual. And those automated workflows? They save a ton of time. Overall, it’s a very powerful tool with so many features.In addition, I would like to note that the G2 platform, which I mentioned in my previous review, Qase io is integrated into the Jira platform and this plays a very important role in our company. Review collected by and hosted on G2.com.
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Also listed in IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service
Freshservice is straight forward to use and fairly easy to set up, meaning that you don't need to spend months trying to get usage out of the product. We were using it live within 30 days of purchase. Review collected by and hosted on G2.com.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c
Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management
I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.
Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr
Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management
Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Also listed in Incident Management, Configuration Management, Service Desk
here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Review collected by and hosted on G2.com.
Trello is a collaboration tool that organizes your projects into cards and boards. In one glance, Trello tells you what's being worked on, who's working on it, and where somet
Also listed in Project Collaboration, Task Management, Work Management
According to me Trello is really great for project management. Its really great for handling multiple projects. Its method of arranging tasks with boards, lists, and cards is very user friendly. Being able to see everything at first glance, whether personal or professional, is something I truly appreciate. Review collected by and hosted on G2.com.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an
Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base
Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.
Rocketlane is a Collaborative Customer Onboarding Platform that helps you shorten time to value, and deliver a delightful onboarding experience.
Also listed in Project Collaboration, Resource Management, Workflow Management, Task Management, Professional Services Automation
It's new and doesn't have any of the technical debt you see in other solutions. I love that they provide a Customer Portal - a place that our customer can go to at any time and immediately see the status of their project, tasks status (filterable by type and by owner), announcements, attachments, and form capability for our customers to submit feedback directly into the project as a task (and the ability the track that feedback). The Customer Portal is fantastic. It also means we save a lot with licenses and don't have to struggle with access or permissions and trying to teach our customers how to navigate the application itself. Customers have one plact where they can see everything they need to see and they can share or invite others. It's ultimately what made us select Rocketlane. And Rocketlane's implementation was relatively easy and they use their own application to manage it (they "drink their own champaigne") That helped us understand how to use the product and leverage ideas they used in our own implementation. The customer support has also beeen top notch. Review collected by and hosted on G2.com.
Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.
Also listed in Project Collaboration, Work Management, Unified Workspaces, Screen Sharing, Audio Conferencing
Slack organize online office space where teams are connected though chat and can work together and it is very easy to use and we can create many channels for specific topic , projects or teams.We can direct private message to any people of the workspace.Many automations available. We can make smooth voice & video call smoothly.
Through slack we can communicate & share the code of the project with all my team mates.
We can connect slack with many apps like gmail,google drive.
Its have very robust automation like gmail is automate with my projects channel & if any cllients mail comes then it directly appears in that particular project channel.
Improves communication.
It have lots of emojis & we can add more emojis in it
Its best feature is huddle which is really working smooth even on slow internet Review collected by and hosted on G2.com.
HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to
Also listed in IT Service Management (ITSM) Tools, Help Desk, Customer Self-Service
I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease .
Tickets are classified in a particular order such as time that it was placed, or how important it is .
Our employees get requests in their emails , without any difficulty.
Helpdesk 365 helps in knowing who is responsible for the tickets .
Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken .
The customer support is amazing. Review collected by and hosted on G2.com.
Airtable is the all-in-one collaboration platform designed to combine the flexibility of a spreadsheet interface with features like file attachments, kanban card stacks, revis
Also listed in Strategy and Innovation Roadmapping Tools, No-Code Development Platforms, Task Management, Product Management
The best part about airtable is it's customiizable nature. We worked with a tech specialist to configure Airtable to meet our unique needs and it has so far been adaptable to everything we needed it to do. It has a huge capacity in terms of features and we were able to get it up and running in a fairly short period of time. Review collected by and hosted on G2.com.
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
Also listed in IT Service Management (ITSM) Tools, Service Desk
Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.
Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.
We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like:
Checklists and Documentation - It enables us to create checklists and upload screenshots and documents, ensuring easy access to crucial information.
Reporting - The reporting capabilities are excellent, allowing us to generate and share reports with our management team and clients as needed for example audit purpose.
24/7 Support - The support team is always available to assist us whenever required.
Ease of Use - The system is easy to implement and user-friendly, making it accessible for users with varying technical skills. Review collected by and hosted on G2.com.
Bordio is a tool that helps teams work together better. It's really easy to use and helps everyone keep track of all the tasks and projects they have to do. You can make to-do
Also listed in Project Collaboration, Task Management, Kanban Project Management, Project Management, Project and Portfolio Management
A huge advantage for us is the convenience and minimalism of the interface. Our team consists of many young people who are used to simplicity, and when we tried to implement other solutions (we tried OrangeScrum, Odoo, Trello, Jira), they were almost always met with resistance because they were complex and inconvenient. Another big plus is the excellent mobile applications, which do not glitch, unlike many other systems, and they are very useful for quick work, especially during meetings. Review collected by and hosted on G2.com.