Issue Tracking Software

One aspect to improve is the rigidity in the structure of user packages, which are only available in multiples, which can be impractical and costly for small teams. Additionally, during the initial stages of use, notifications can be excessive and even intrusive, hindering the initial experience for some users. It would be ideal to have more balanced default settings for notifications, with clear options to customize them from the start. Review collected by and hosted on G2.com.

My work. My daily activities. Large projects. Review collected by and hosted on G2.com.

Ocasionalmente, presenta errores de interfaz, como ítems que no aparecen en pantalla y hay que refrescar para que vuelvan a la normalidad.

Por otro lado, el buscador es muy poco intuitivo y muchas veces muestra algo muy diferente a lo que se está buscando.

Aún así, los beneficios superan ampliamente a estos problemas, que son sólo ocasionales. Review collected by and hosted on G2.com.

ClickUp es la manera en que puedo estar seguro de que no voy a olvidar ninguna tarea diaria, ni que voy a perder de vista ninguna información importante relacionada a un cliente debido a que centralizo toda la información allí para cuando la necesito. Review collected by and hosted on G2.com.

I'm not sure if this issue is due to Notion's functionality or the way I've set up my portfolio, but I often encounter a problem when trying to scroll. Whenever I move my cursor to the scroll bar on the right, a menu icon appears, preventing me from scrolling. I have to move the cursor away and try again to scroll properly. Review collected by and hosted on G2.com.

Notion is a perfect software for managing your projects. You can use it to plan your daily activities, journal your tasks and even createing striking porfolio, I't s like a swiss army knife as you can do a lot from a single platform. Review collected by and hosted on G2.com.

15 guest seats is quite generous for the free version, but I would love to be able to open it up to more. Working with both clients and volunteers means I may be interacting with over 100 people at any given time, but only for a few weeks each. Review collected by and hosted on G2.com.

Tracking tasks and assignments Review collected by and hosted on G2.com.

If there's any downside, it's ensuring that privacy and terms and conditions are aligned appropriately. Log Rocket makes it easy to suppress form data or anything else that may be a privacy risk and you can easily remove a user's dat from log rocket, but it may make some users uncomforable to know how closely they can be watched. Review collected by and hosted on G2.com.

As a startup just onboarding new users, LogRocket is helping us spot bugs, spot product flow issues, and upgrade the product immediate feedback from users. Review collected by and hosted on G2.com.

Advanced features like formulas and automations can take time to learn, it also relies on internet access, which can be an issue on remote sites Review collected by and hosted on G2.com.

We started using Smartsheet to manage our heavy equipment on-site—skid steers, excavators, water trucks, you name it—and it’s been a huge help. The formulas make it easy to call equipment on and off-site and notify vendors right on time, which has saved us from a lot of last-minute chaos.

It also tracks and forecasts costs effortlessly, so we always know where we stand and can plan ahead without surprises. It’s super easy to use, and our team picked it up quickly. Smartsheet has made managing our equipment simple, efficient, and stress-free Review collected by and hosted on G2.com.

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

The main issue is that it’s too complex. At first, there are so many features that it’s overwhelming. You spend a lot of time just trying to figure things out. Also, the speed can be frustrating—pages take forever to load sometimes. And let’s not even talk about some integrations or setups; without IT support, it’s hard to manage. Review collected by and hosted on G2.com.

We work on complex government projects, and without Jira, keeping track of all the moving pieces would be a nightmare. It helps us organize tasks, track progress, and make sure deadlines aren’t missed. For example, we can easily assign tasks to team members and monitor their status on the board. It’s also great for managing bugs—everything is documented properly, so nothing slips through the cracks. Overall, it’s made our team more efficient and reduced the chaos in managing large-scale projects Review collected by and hosted on G2.com.

I feel like complex workflow automation like assigning a task to next user based on the bandwidth is not possible. This is dine manually by verifying the scope of each user on the board. Also, mobile app does not support all the desktop features. Review collected by and hosted on G2.com.

We use freshservice for tracking our project management. Stories creation and tasks for access requests are all created under the project board and tarcked based on the user including the story points. We integrated Freshservice with slack and outlook so whenever there is an update on the ticket all the watchers and assigned users will be notified directly thru slack and outlook. The tool is pretty self explanatory and easy to navigate even for a first time user. Review collected by and hosted on G2.com.

The user guides can't be siloed without having to do user group administration. When we have a lot of customers who plan to use the platform, and we have multiple software platforms to document, not having siloed guides that aren't visible from one another is a downside.

The video content can only be uploaded via a URL. I need to have a 3rd party video host to host our video and then link the video to the guide. I also find this a bit of a downside as others have built-in Loom integration Review collected by and hosted on G2.com.

Mainly knowledge base.

Am only in the trial and testing phase at the minute and I find it very easy to use and document with Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.

it's give transprancy between user and techsupport, what every users facing issue the raise concern using ServiceNow and as techsupport team we will get alert as we already configured and we can write our troubleshooting steps in worknote tab which is visible to user with if we have configured alerts then user received email on our worknotes. so that user also happy to see we are working on his issue towards resolutions. Review collected by and hosted on G2.com.

There is nothing that I disliked as of now. Review collected by and hosted on G2.com.

- Trello helped us in managing our tasks / tickets for one of the projects, due to which tracking progress for each of the tasks, assiging work to intended people became simpler. Review collected by and hosted on G2.com.

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

The platform does not support bulk data uploads directly. To update the data in bulk, users must reach out to a support agent for assistance.

Additionally, capacity planning is based solely on the total allocated hours per role and does not account the total number of allocated projects and the target number of projects.

The dashboard can not show the number of roles and users , to access the numbers, we need to go to the settings option. which is not very convenient in case we want to solely rely on the dashboard for the presentation. Review collected by and hosted on G2.com.

It provides clear visibility in to project progress for both clients and to the project managers, which is very much crucial for assessing project health and identifying projects that require immediate attention or at risk of potential churn. Review collected by and hosted on G2.com.

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

I have not found something that I dislike about this app. Review collected by and hosted on G2.com.

Attent to meetings almost every hour of your shift might prevent you from having the way to communicate with other people or teams at the same time, huddles and direct messages have made my job journey easier when I need to consult or request any information from someone else. The file sharing feature allows you to share almost every file you want, if you wan to record a short video clip, it is possible with Slack. Having apps such as Google Calendar added to it makes you feel that everything is one-single space. Review collected by and hosted on G2.com.

Some of the advanced setups, like when we configured the Stripe integration or certain automations, took longer than expected because of trial and error. The AI feature, while promising, wasn’t as efficient as we’d hoped—it took a while to get the right prompt for an automation and ended up consuming a lot of Airtable AI credits.

Customer support has been helpful whenever we reached out, but it would be great if they provided more guidance on advanced use cases or setup tips for things like scripting and AI. Additionally, we’ve found the reporting tools a bit limited. More built-in options for creating detailed reports would make Airtable even more valuable for tracking and analyzing data. Review collected by and hosted on G2.com.

Airtable has solved many of the challenges we faced with keeping our workflows streamlined and our data organized. Before using Airtable, we struggled with scattered information across different tools and a lot of manual work to keep things updated. Now, everything—from project tracking to client workflows—is centralized, making it much easier to manage.

One of the biggest wins has been automating repetitive tasks. For instance, we’ve set up reminders for overdue tasks using Zapier, and it’s reduced the need for manual follow-ups. Another example is the custom Stripe integration we built using Airtable scripting and webhooks, which allowed us to automate payment tracking for a client. This saved us hours of work and made the process far more efficient.

Airtable has also helped us collaborate better as a team. With customizable views and shared access, everyone stays on the same page without having to dig through email threads or spreadsheets. It’s especially useful for complex projects where we need to track multiple moving parts.

The flexibility of Airtable means we can adapt it to fit specific needs, whether it’s creating simple to-do lists or building fully automated workflows. As a result, we’ve been able to reduce errors, improve productivity, and deliver results to our clients faster. Review collected by and hosted on G2.com.

There are two minor features we currently miss in Bordio: the ability to export timesheets and a clock timer for tasks. We've provided feedback on these, and we understand they'll be included in upcoming updates. These small drawbacks don't significantly impact our overall positive experience with the product. Review collected by and hosted on G2.com.

We are a small team, and before we started using a task management system, we used WhatsApp to assign tasks to each other. However, as our team grew, it turned into complete chaos. We were overwhelmed with an enormous number of chats, information got lost, and it was difficult to track who didn't complete a task when needed.

Our work efficiency increased, team communication sped up, and Bordio's clear interface made it easy to plan sprints. Most importantly, we can now always check the work history.

We are still in the process of improving our workflows, but it is clear that Bordio will help us achieve the level of management we are aiming for. In terms of numbers: our turnover increased by 40% last year. Of course, this is the result of comprehensive work, but Bordio is one of the main innovations for us and likely has had a significant impact on this result. Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.