Hotel Industry Software

What I dislike about SkyTough Technology is that sometimes our guest(s) get double charged or unwanted authorization holds on their credit cards. Review collected by and hosted on G2.com.

SkyTouch Technology helping solve our property management system. It is beneficial by enabling our business to quickly and effciently cater to our guest(s). Review collected by and hosted on G2.com.

Cloudbeds is always slow, I'm not talking (only) about downtime, but even when it is green in their status tracker, the data loads so slow, for each reload you have to wait at least 10-20 second stairing to your client's eyes like we're in 1998.

Also Cloudbeds is there, making money already

I think they don't have the enthusiasm to overhaul and use new technologies like injecting new updates to the page without refreshing( that now exist just in calendar view). Last year I had written a review somewhere, and forwarded it to the support, but no response. I feel I got the message: " It is what it is". Review collected by and hosted on G2.com.

Very smooth Integration of all channels in one place, nice calendar view helps us to assign the rooms correctly based on client's request. And intuitive to generate our HK tasks. Review collected by and hosted on G2.com.

Big downside is not available on IOS. Would make it 10/10 if could use on the go Review collected by and hosted on G2.com.

Ever since I started using AVISHM, it has been so easy to collaborate with markets that are hectic to get such as offline local travel agents. Review collected by and hosted on G2.com.

The primary drawback of WRP lies in its group function. Although the ability to duplicate individual reservations for creating new ones, thereby saving time and preventing the repetition of information, is a helpful feature, the same convenience is lacking for group reservations. Despite improvements made to the Group section over the years, it remains insufficient for users managing more than a few group blocks. Review collected by and hosted on G2.com.

WRP supports revenue management, facilitates data collection, streamlines hotel operations, and manages inventory and rates. Review collected by and hosted on G2.com.

The only downside I see, and it is a small thing in light of all the great features, is the 2 way integration with other calendars. You have to use one app to achieve that. I would have preferred a more flexible approach, such as Zapier, or more popular calender apps. Review collected by and hosted on G2.com.

I can see who is arriving when, who is here for which yoga session, for which meal. It automates travel reminders and payment reminders. Review collected by and hosted on G2.com.

I have very little negative feedback about Cvent Passkey. Once a user has gone through a few training modules, the software is user friendly enough to give you room to learn along the way. Review collected by and hosted on G2.com.

Our hotel had an untapped revenue source - upsells. We have many upgrade and suite options at my property and since they are not all included in group contracts, we were loosing out on all of these valuable assets. Passkey has allowed us to streamline our inventory availability for groups and confirming deluxe rooms and suites with premium rates that used to be comp upgrades. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

Need to get used to the interface. Myabe it could be a little more user friendly. But once you get used to the interface, its works as smooth as butter. Review collected by and hosted on G2.com.

HotelRunner helps me keep track of the daily operations, soethignI was struggling with before. Gives me a very good overview. This helps me make sure my staff are working to thier full potential. Review collected by and hosted on G2.com.

I wish the platform integrated with more third-party tools commonly used in hospitality. As HotelBee evolves, I would also like to see expanded reporting capabilities and options for customization. But the HotelBee team is constantly making improvements. For an out-of-the-box hospitality management system, HotelBee delivers excellent value. Review collected by and hosted on G2.com.

I used to struggle with disjointed systems and manual processes. HotelBee solves this by integrating capabilities like reservations, housekeeping, accounting, and more seamlessly. Now I can manage my entire property from anywhere with greater visibility and efficiency. The automated workflows help reduce administrative workload. Overall, HotelBee gives me the consolidated solution I need to successfully operate my hotel. Review collected by and hosted on G2.com.

I would rather it be easy to log in and find the products I want to read about or leave a review for the products I use more easily. I have had issues with this in the past. Review collected by and hosted on G2.com.

Its not really solving any problems for me, theG2 site brought me here when I tried to log in , so I am filling this out as it seems I was requested to. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

The guest statistic report needs improvement for accurate data reporting. The group process needs some tweaking as well. It would be nice to have the option to merge duplicate guest profile as well as the option to delete or merge multiple entry of an OTA profile. Review collected by and hosted on G2.com.

Stayntouch makes it easy and simple to enhance a guest self check-in experience. On a mobile device guest process a self check-in, provide us with their estimated time of arrival, with any special request and upgrade options which is a great for extra revenue. Review collected by and hosted on G2.com.

Complexity: Some users may find the software to be complex and difficult to navigate, especially for those who are not familiar with PMS systems.

High Cost: The software can be expensive, especially for small hotels and independent properties.

Limited Customization: Some users have reported that the software is difficult to customize to specific needs and workflows, which can limit its effectiveness for certain types of properties.

Technical Support: Some users have reported issues with getting timely technical support or difficulty reaching a customer service representative.

Integration Issues: Some users have reported issues with integrating the software with other systems, such as accounting software or payment processors.

Limited scalability: the software may not be suitable for large properties that have many rooms and need to manage a large number of guests. Review collected by and hosted on G2.com.

Reservation and guest management: By providing real-time access to reservation and guest information, OPERA PMS helps hotels streamline their operations and improve guest satisfaction.

Room Management: The software helps hotels to manage the room inventory, housekeeping, and maintenance requests in real-time, which can lead to an improvement in guest satisfaction and an increase in revenue.

Front Desk Management: OPERA PMS provides tools for managing check-ins and check-outs, including the ability to process payments and handle special requests, which can help hotels to improve the overall guest experience.

Reporting: The software provides a variety of reports, such as occupancy and revenue reports, which can help hotels track and analyze their performance.

Integration: OPERA PMS can integrate with other systems such as revenue management, sales and catering, and online booking systems, which can help hotels to improve their operations and increase revenue.

Mobile Access: Allows the staff to access the system from mobile devices, which can improve the communication and coordination among the staff.

Automation: Many routine tasks such as billing, guest communication, and inventory management can be automated with the use of this software, which can save time and improve efficiency. Review collected by and hosted on G2.com.

The only thing I dislike about this PMS software is, I have to follow lof ot instructions to complete specific tasks. Hotels needs to be latest version of this PMS software to train new employees. Review collected by and hosted on G2.com.

eZwee FrontDesk Hotel PMS offers one stop platform for managing hotels, web booking engine, Restaurent POS with 24/7 customer support, userfriendly interface and features which helps even novice user to use the software. Review collected by and hosted on G2.com.

With Visual One, there is a host of reports to select and though there is an option to customize, it is complicated when wanting to retrieve particular information. This is quite clumsy, and the filtering options are extremely slow, and does not provide the reports I require instantly. Review collected by and hosted on G2.com.

It has also integrated guest management for your convenience with the help of Visual One. Right from making a reservation to checking out, everything is quite seamless. This enables me to spend ample time with the guests and ensure I deliver more than expected. Review collected by and hosted on G2.com.

it is good but sometimes it hsve long response time , and while analyzing the charts it was having some bugs but they seems to be fixed now Review collected by and hosted on G2.com.

So i was working with a compamy who used to rent villas in goa and have listed that on multiple platforms , and to maintain all those properties they was using different differnt setups , but now with the help of RMS they can do all that at one go so that thing is amazing Review collected by and hosted on G2.com.

I would recommend Hotello to continue improving their interface and its design to make it more user friendly. Review collected by and hosted on G2.com.

At the Monville, we have a clear idea of how the customer journey should be in order to respond our clientele expectations. Without Hotello being able to integrate with the different systems, such as the self check-in/out kiosks, nothing would have been possible. Hotello is more than a PMS, they are our business partner and they are constantly open to innovation. Review collected by and hosted on G2.com.

File not found , sometimes the system freezez Review collected by and hosted on G2.com.

Its solving my shortage of hotel softwares bugs and errors Review collected by and hosted on G2.com.

Overall the system is very helpful but they should try to improve in the interface of the system and there I don't think any improvement need as per my observation Review collected by and hosted on G2.com.

So much benefits in cloudlnn front office like reservation front end desk house keeping and other stuffs and other is bank office is also great this way it is benifits to us. Review collected by and hosted on G2.com.